Came home from a week away to the most gorgeous surprise from @Pecksniffs—two beautiful candles, sent in response to a little feedback I’d shared. I wasn’t expecting anything, let alone this fragran... Voir plus
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Reported a faulty candle by email and customer service acknowledged immediately and sent a replacement candle in the post, received the next day! Candles are excellent quality, perfect balance of aro... Voir plus
I still haven't received my order. Now Fedex has asked for a translation of the invoice. Previously, they asked for a description of each item on the invoice, then they asked for the alcohol content p... Voir plus
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Easy online ordering and fast delivery. One thing I think should be considered is the amount of packaging used. Over the top and not necessary. Even after all the packaging the product box itself... Voir plus
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4,3
Excellent
91 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 90 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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I would love to give 5 stars because I…
I would love to give 5 stars because I love Pecksniff's soaps. However, my soap never arrived. Disappointing to spend so much on soap never to use it.
27 avril 2026
Réponse de Pecksniff's
As stated on our website, shipping for international orders is 10-15 working days. This order was placed on 27th April, so as of today (12th May) that is 10 working days. If you haven’t received your order by 19th May, please contact us directly and we can advise. Thank you.
I received a gift set for Christmas
I received a gift set for Christmas, and liked the scents so much, I have ordered a few more. Great customer service too.
27 avril 2026
Lovely quality products with fast…
Lovely quality products with fast efficient service and delivery
26 avril 2026
Dazzled
Looked at the web site there was quite a lot of choice
I was spoilt for choice even with the items on sale.
The ordering was easy and delivery was super fast good value for money.
25 avril 2026
Beautiful products arrived in…
Beautiful products arrived in impeccable style. Excellent
24 avril 2026
I didn't directly buy from you but I…
I didn't directly buy from you but I got some of your scented candles from the liquidation store. I can see why they have them as not one of them smelt of anything.
It didn't make me want to buy any from you directly. if these were defect candles then you shouldn't let them sell them.
23 avril 2026
Avis spontané
Réponse de Pecksniff's
Apologies for your experience, but as the candle was purchased from a third party, any issues need to be escalated with that company directly, as they ensure quality control of their own orders.
Delivered as promised
Delivered as promised, prompt and well packaged.
Would order again.
Good offers, too, a chance on a new fragrance in the sale-very good. Recommended
31 mars 2026
Good in all aspects
Good in all aspects. High quality products. Excellent customer service. Safe delivery.
27 mars 2026
Arrived quickly and safely
Arrived quickly and safely, thanks to the great way the candles were packed and shipped.
Love the subtle smell that fills the room.
28 mars 2026
FABULOUSNESS, at the touch of a keypad
Ordered several sale items, at fabulous prices... & each and every one of them smell amazing, this company has provided me with many classically crafted perfumes over the years& never faultered on service or quality, if a gift is needed , I can rely on Pecksniffs to accommodate
25 février 2026
Ginger and patchouli oil
As a personal choice I brought the ginger and patchouli fragrance oil and it’s a superb aroma in fact people have stopped me and asked what I’ve got on so I told them what it is and where to buy it from.
From ordering through to delivery it was very quick with excellent service all around.
I would recommend family, friends and anyone that asks which I’ve done.
25 mars 2026
Wasted journey 1 hour 40 mins as was shut but website said open
My wife and mother in law travelled 1 hour 40 mins round trip to find you were closed! Your website said you were open.
When they were there another couple turned up and they said this was the third time they had visited and found you shut!
If you were involved in a near death experience I will accept that but what is your excuse? Really not happy.
This IS NOT a duplicate. You have done NOTHING to resolve this at all even though you say below you have!
Brandon factory shop. Website for Brandon shop on google and facebook both said it was open.
16 mars 2026
Avis spontané
Réponse de Pecksniff's
Thank you for your review, Simon.
We believe this may be a duplicate review posted in error, as we have already responded to your original feedback.
We have also reached out to you directly by email to look into this further and to help resolve the situation.
Kind regards,
Pecksniffs Customer Services
No problems
26 février 2026
Réponse de Pecksniff's
Thank you for the feedback Peter. Enjoy your products.
I love all my soaps
quick and easy to order and received my order in a timely manner.
24 février 2026
Réponse de Pecksniff's
Thank you so much for your kind review!
We’re delighted to hear that you love your soaps and found the ordering process quick and easy. It’s great to know your order reached you in good time as well.
We really appreciate your support and hope you continue to enjoy our products.
Kind regards,
Pecksniffs Customer Services
Excellent Quality Products and Great Containers
Their products are of excellent quality, and the containers are well designed and artistically attractive. The items appear exactly as shown online.
28 février 2026
Réponse de Pecksniff's
Thank you for your lovely review!
We’re so pleased to hear that you’re happy with the quality of our products and that the design of our containers stood out to you. It’s great to know everything met your expectations and matched what you saw online.
We really appreciate your feedback and hope we can make your next experience a 5-star one!
Kind regards,
Pecksniffs Customer Services
Arrived very safely to USA and my home
Arrived very safely to USA and my home, was extremely well packed and protected! Love the smell, texture of it, just wish shipping charges were cheaper….makes it harder to want to order more stuff! But products are great!
26 février 2026
Réponse de Pecksniff's
Thank you for your kind review!
We’re so pleased to hear that your order arrived safely in the USA and that you were happy with the packaging, as well as the smell and texture of the products.
We completely understand your feedback regarding shipping costs, especially for international deliveries. We are continuously reviewing our shipping options; however, we are unfortunately charged significant rates by our courier partners, which does impact the final cost.
We truly appreciate your support and are delighted that you’re enjoying the products. We hope to welcome you back again soon!
Kind regards,
Pecksniffs Customer Services
Lovely products
Delivery once received was fine. Website had a glitch and didn’t take my delivery address but customer service handle problem well Thank you
25 février 2026
Réponse de Pecksniff's
Thank you for your kind review!
We’re so pleased to hear that you’re enjoying the products and that your delivery arrived safely.
We’re sorry to hear about the issue with the website, but we’re glad our customer service team was able to resolve this for you quickly. Your feedback is really appreciated, and we’ll continue working to improve our online experience.
Thank you again for your support!
Kind regards,
Pecksniffs Customer Services
Fastest shipping on earth!
Fastest shipping on earth!! I love pecksniffs. Been using their handsoaps for years and loved the sandalwood and vanilla hand lotion. Great customer service too.
10 février 2026
Avis spontané
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