Pentagon Vauxhall Avis 

I have been a customer with Pentagon Sheffield since 2009, but the standard of service has deteriorated over the years and now they just blame it on Covid!! It took 50 minutes to get through today - initially I was passed to parts and then redirected to service department. According to the website they price match Kwik fit for tyres - this is a lie as it is dependant on Pentagon's stock!!!!! I was told that they do not have enough staff in all departments so why would I trust my car being serviced by them again? The manager whom I asked to speak to stated that he had no control over the website claim re matching Kwik Fit - it is illegal to false advertise! I know other people who are not happy with the standard of Pentagon.

Pentagon Vauxhall Lincoln. Went for a test drive in a car that had a screen price of £5995. Sat down at Salesman’s desk to be told he “had a dilemma” after disappearing off to print some documents & returning. He then turned round his screen to show the price was £7227. Didn’t even attempt to negotiate when we got up to walk out. Apalling customer service. Avoid this dealer

Pentagon Vauxhall Lincoln they did not notice major fuel leak during recall repair for fuel leaks! They risk my and my family life and then they refused any responsibility.

pentagon lincoln,paid a deposit on a car with 400 miles on,told to pick up saturday,got a call friday afternoon,to say the car was still loaned out and would not be available to pick up,it would not be back until tuesday after the bank holiday.so i asked what milage will be on it,dont know was the answer.i said the guy who has it could drive hundreds of miles over the weekend.reply was do you still want it.how on gods earth can they sell a car while its still out on loan,SHOCKING COMPANY,NEVER AGAIN.

Booked car in for service. Told several different prices, mislead on multiple occasions and works carried out without authorising but charging anyway. Genuinely dishonest and untrustworthy garage

Rude staff, over inflated pricing, looked at a car & was told the price, did an online price comparison that showed it was over £2000 more expensive than the similar at other dealerships. Give this dealership a miss!

Car purchased.
3 weeks after purchase, wheel arch starts to bubble underneath paint.
Went back to pentagon, spoke to their sales team.
Was accused of "putting something on the arch and caused it myself". Because of course I would do that to just the one arch.
Absolutely shocking service, and refused to assist / help / or even look at it. Told it was at point of sale to raise any concerns over the car. After that it's my own problem.

Long and short, the car had to have the entire wheel arch resprayed.
On getting this done at an independent garage as Pentagon offered no help, only accused us of the damage, turns out the car has been resprayed prior to our purchase on that arch and the cowboys who sprayed it didn't even use primer under the paint.
No wonder the paint bubbled up.

But yes Pentagon, your sales team are shocking.
If that's what you call Customer Service, it's by far the worst experience buying a car I've ever had.
Its cost us money that we shouldn't have had to pay out and we will never come back to you again.

Wish there was a zero star option.

I unfortunately applied for a role of sales executive with this ‘group’ Pendragon / Evans Halshaw.

Had many years car sales experience and I can only write of my own experience based on a 6 month basis under the so called ‘management’

I’ve never known a place where NOBODY who was employed here, could care less of any customers opinion or even trying any form of customer service may at some point be needed from them.

The place was a vile, rat invested dump that was a embarrassment to the brand they represented.

This was a the horrible environment to ever be employed in and one that has caused a long term negative impact on myself with all I was subjected too by the devious managers and I wouldn’t wish working here on anybody.

To give you a example of how your treated as a valued member of staff ( their words )

Even though you have had recent life threatening health issues, you have a day off with prior consent by your ‘manager’.
They quickly set a review day for that same day knowing you can’t attend and then dismiss you by email a week before Xmas taking your company car the next day.

That’s how they think is acceptable to treat their employees.

Didn’t expect a EH1 on their doorstep not long after !!

Employment tribunal date upcoming !!

If they can’t keep me quiet then I’ll make them famous by telling my experience in a big national newspaper

Thanks for reading

Previous employee

Pentagon Loughborough.
Had a few issues with my car witch was still under warranty!! Air con not working properly and fuel gauge not registering properly and needed a new coil pack. Coil pack was changed was told the air cone had a leak and needed a part so brought the car back again to be told the next day it’s not that part I need a new compressor so arranged to come back again after two days the compressor exploded. Rang Vauxhall who had no interest in what had happened and was told I will need to get the car towed in to them. £50 later after finding someone with a trailer to take the car back. I was told the car was ready on picking up my car I noticed the front bumper was all cracked!!! They said it must have been the guy who towed your car in ( That’s funny I put it on the trailer and there was no problem) had to put some fuel in on the way home as I keep having take my car back to Pentagon and the fuel gauge still isn’t working properly 😤😤😤

WHAT A JOKE OF A COMPANY.....i emailed to ask for a test drive of a zafira and straight received a call at 8.45pm saying yes no problem at the derby branch. i explained i was travelling 2 hours in the morning and would arrive mid morning....i arrived in the area early so waited until 9am to then get a phone call from them saying the car wasn't ready until Friday and it wasnt even at the branch advertised on their website. The clown who called me didn't even apologise when I explained my travelling times ect and then the arrogant git asked me if i wanted to put a reserve deposit down.....i told him where to go and hung up...i wish i saw this review site first
This company is a disgrace to the vauxhall brand....

ABSOLUTELY DISGRACEFUL
I’ve bought a few used cars over the years Worst experience ever awful staff clown like

PENTAGON DERBY
BUYER BEWARE - CAR NOT AS ADVERTISED

I accompanied my 83 Year old father to purchase a pre-registered Vauxhall Corsa. Unfortunately the vehicle was not as described, the features clearly indicated a reversing camera which was not present, which we did not notice until after we had left the garage.

I phoned to try and resolve the issue, they were polite, but, pointed out there disclaimer/T&Cs (Present on their website in very small print, stating that errors could be made in advertising), this is a big error as I have since found out that the SE model does not have a rear camera.
There was also no offer of compensation on their part for their advertising mistake or to retro fit the camera.

The reversing camera was one of the highlighted features of this vehicle, its extremely disappointing that they should treat an elderly ex-servicemen who has been a customer since 1983 in this manner.

I've noticed that other Corsa 1.2SE models are advertised the same on their website. Seems like a very poor marketing department, its difficult to believe that this is a genuine mistake as many other adverts contain the same error. Never mind though as Pentagon can hide behind their disclaimer/T&Cs, incidentally in VERY SMALL PRINT which is difficult to see and at the bottom of the web page.

I'm now awaiting a call back from trading standards to see what their view is on a car that has been described incorrectly.

I would not recommend this dealership purely on their poor levels of after service!

Was served by Mathew at Loughborough branch. Kept me waiting for ages in the knowledge that he was working on a better deal for me to trade in my car for a new one. Matthew who was an irritant from the start and a stereo typical salesman was not as clever as he pretended to be. He gave me settlement figures for my finance that were not correct as I had arrived with them in my pocket direct from Vauxhall. The valuation of my car was very low also as I had this information in my pocket before attending showroom against all the cars I was interested in. He was trying to make a quick pound or 800 to be exact.
Service was a joke and I decided not to buy another Vauxhall simply because of the poor service from Matthew and also the other sales representative on the desk behind who was rude to customers over the phone.
I think the entire sales team need retraining as they are poor. Why would I buy a car from these clowns. All Mathew wanted to know was how much cash I could put up front.
While Mathew was outside the building smoking with the financial manager, pretending to be looking at a better deal, I took photos of his quotes and have sent them to head office with a like for like comparison that I had done already.

My insurance used pentagon derby to fix my vehicle when it was involved in a non-fault crash and to say I was absolutely flabbergasted when my car was returned to me is an understatement. The drivers side and front end of the car had been damaged. They “repaired” and MOT’d my vehicle. When it came back I opened the bonnet as the window washer fluid light came on to say it was low and it was completely empty, as was the coolant. Coolant came back without the cap on it meaning the coolant can literally just leak out, my engine could have potentially over heated and blown up given i hadn’t looked into the bonnet. I would say they presumed that as I am a female customer I’d be none the wiser and they can get away with doing a botched job of it. The bonnet is sitting completely wonky, on the left undamaged side of the vehicle there is about 5mm gap between the bonnet and the bumper and on the right damaged side that they have supposedly “fixed” theres about a 15mm gap. The headlight washer jet on the damaged side of the car comes out when I wash the windows but will not go back in on its own, again another problem which hasn’t been fixed properly. When I asked what needed to be fixed for the vehicle to pass it’s MOT, at first they told me it needed two new tyres and two window wipers then they told me one tyre and one window wiper, basically the MOT man seemed absolutely clueless about what the car needed done to it. No idea how they passed my vehicles MOT with little to NO coolant and window washer fluid in it. I really think that they thought they could do a quick and cheap job of fixing my vehicle and pull the wool over my eyes simply because I am female. But I’m not stupid. All in all a shocking company, will never ever use again or recommend anyone else using them for the body shop or services.

Had my car in for service and MOT under service plan . 2 weeks later rear washer fluid leak on passenger side front screen pillar. Not used this for ages and same thing happened about 3yrs ago. Quoted me £98 diagnostic fee!!! Went to local garage fixed in 5mins tops no charge. Guess who won't get any more business from me.

Update- sent details of dealership to Pentagon costumer services as requested in their reply. Short time later got a phone call from Pentagon Oldham service manager. After a short conversation I still stand by my original review of 1* ITS A RIP OFF. Pentagon won't get another penny of my money

Took car in for two front tyers. Dropped off at 08.00 told them needed it back before 3 as husband work's nights.
16 30 gets a call to say car ready. Hubby left to get bus for work. They can't drop car off until Monday.
The kind man ha ha said we can make payment over the phone and they will drop car off.
Apparently it only takes a hour or maybe two to change two tyres.

If I could leave no stars I would salesman paul has lied and lied through his back teeth please be very aware if u go to this garage they will try to add extra that are worthless when a problem arises with the car ie warranty useless I could go on but what's the point they dont care.

So My windows keep coming down on my Vauxhall Astra automatically. I bought the car from Pentagon Nottingham. I took it too them to get fixed and got advised they don't know how to fix a car I bought for them and they don't know what the issue is. REALLY ! I BOUGHT THE CAR FROM YOU AND YOU ARE PENTAGON VAUXHALL. So they charge me £100 to put it on the diagnostic machine to diagnose nothing, charge me for that. The the guy advises I can pay £40 and another £100 to try some software fix oh WAIT...but the salesman advises it may mot fix the problem. I'm stunned with the lack of after car I have been given every time I go to these people. Don't bother buying the warranty when they sell it to you they will advise they have a pot and it's down to them what they fix and don;t and guess what when it comes to a problem the warranty doesn't cover it. Now I don't even know if I will go to my car in the morning and it be soaked on the inside or if someone has just messed with it for the sake of it. I mean the car has a full pentagon service history lol joke!

Collected a pre reg Crossland x on 18th Nov, before purchase problems with web site showing rear camera included which was incorrect.
The collection of this car was the worst i have ever had,even allowing for Covid measures, i was told to tax car on my phone[i dont have smart phone] it was then done for me ,this was the only time i was allowed in the showroom!
The car [supposedly]had had a PDI two weeks prior to my collection??? uneven tyre presuures and one untightened wheel nut,clock not set etc.
I have bought quite a few new cars but this was the worst i have ever had BE WARNED!

I dunno why everyone is slagging these ppl off: my experience with them was very positive! Buying 1 Vauxhall Corsa was a painless doddle and upgrading to the latest model, earlier this year, went even more smoothly, somewhat remarkably even...