Another fantastic experience dealing with the support team especially Linda and Thomas. After trying various fixes with me for my mini hot water tap (spurting and leaking), Linda arranged a replacemen... Voir plus
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Lisez les avis des autres
My Perrin & Rowe kitchen tap was leaking and the lever arms worn. My plumber was keen for me to replace the whole tap: the tap alone is over £1,000 so I called Perrin and asked if there were replaceme... Voir plus
Linda was lovely to speak with. She is so professional and efficient. She immediately confirmed my Perrin & Rowe product had a 5 year warranty and agreed to send replacement parts free of charge. Exc... Voir plus
Just replaced a Perrin and Rowe Etruscan 1420 filter tap purchased 22 years ago with the same upgraded model for a kitchen refurbishment. The quality of the former and new model is outstanding, as had... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Perrin & Rowe, designer and manufacturer of brassware and sanitaryware. Our Kitchen and Bathroom products are handmade in England to the highest quality standards. Everything we make is designed to last and can be easily maintained with replacement spares readily available to purchase, both online and via Customer Services. Our products are designed to be self-serviceable, no plumber needed. The Technical Customer Service team for all after care support and advice are available as follows: Monday to Thursday: 9am to 5pm GMT Friday: 9am to 3.30pm GMT *Closed Public Holidays*
Coordonnées de contact
Ferry Lane, RM13 9JY, Rainham, Royaume-Uni
- +44 (0) 1708 526 361
- customerservices@perrinandrowe.co.uk
- www.perrinandrowe.co.uk
4,7
Excellent
515 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
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Great service
Rang them multiple times regarding my water boiling tap. Couldn’t have been more helpful and even gave me a faulty one they had so I could use it for parts. Talk to Craig..
30 octobre 2025
Avis spontané
Réponse de Perrin & Rowe
Dear Olly, Thank you for taking the time to review Perrin & Rowe on Trustpilot and your kind comments. Hopefully you are close to resolving your issue, but Craig and the team are obviously always available for advice. Many thanks once again.
Excellent Customer Service from Perrin & Rowe
The Perrin & Rowe Customer Services Team were extremely helpful, knowledgeable and courteous and helped me resolve my issue promptly.
27 octobre 2025
Avis spontané
Réponse de Perrin & Rowe
Dear Lee, Just a quick note to thank you for your review of Perrin & Rowe. We're delighted to receive such positive feedback about the team, and are glad to hear that your issue is resolved. We remind you that the Customer Service team are available for advice or assistance for the lifetime of your tap. Many thanks once again.
Fantastic service from Perrin & Rowe
23 octobre 2025
Avis spontané
Réponse de Perrin & Rowe
Dear Lesley, Thank you for taking the time to review Perrin & Rowe on Trustpilot, and for your kind comment. It's greatly appreciated. Our customer services team is here to help for the lifetime of your tap, so please do not hesitate to contact us at any point, should you need advice or assistance.
First class
First class
After an email query, received a polite, prompt and informative response. There was an additional email and the item was replaced, arriving a few days later.
Thanks to all concerned
10 octobre 2025
Avis spontané
Réponse de Perrin & Rowe
Dear Steve, Thank you for reviewing Perrin & Rowe on Trustpilot, and for your kind comments. We're glad you received the part you needed promptly. Please do not hesitate to call our Customer Services team if you need any assistance with fitting, or indeed should you need further help or advice in the future.
Warranty service
Perrin & Rowe's Customer Service team were very helpful in providing new tap valves under warranty, a prompt and polite service, thank you. M
1 octobre 2025
Avis spontané
Réponse de Perrin & Rowe
Dear Mark, Thank you for taking the time to review Perrin & Rowe on Trustpilot. We're glad we could help. Hopefully your tap is now running satisfactorily - but please do not hesitate to contact us if you need help fitting the new valves. Our Customer Services team are available to assist throughout the lifetime of your Perrin & Rowe tap. Many thanks once again for the review and kind comments.
Quick response to a parts replacement
I contacted regarding a leaking tap and replacement seals. I had a quick response which was freindly and very useful.
I was given the correct part details and links to purchase.
9 octobre 2025
Avis spontané
Réponse de Perrin & Rowe
A brief note to thank you for posting a Trustpilot review of Perrin & Rowe. We're very glad we could help, and remind you that we can provide technical support if you need assistance fitting the new seals. Just call the same Customer Services number for advice. Many thanks, once again, for your review and kind comments.
Great Customer Service
Olivia dealt with our query quickly and efficiently. Can't recommend the customer service highly enough. 5-stars all round and thank you!
2 octobre 2025
Avis spontané
Réponse de Perrin & Rowe
Dear Antonio, An apology from us - we didn't acknowledge your Trustpilot review of Perrin & Rowe from 2nd October. Not sure how we missed it, but we are extremely grateful for your kind comments. Please feel free to contact the Customer Services team here at any stage in the lifetime of your tap, should you need further advice or assistance.
Quick Reply!
I work for an interior design practice and I reached out to get a sample of the finishes of a tap we wanted to specify and Olivia got back to me so quickly offered a sample board with the finishes available for future specification and was really helpful! Will use again and keep specifying their products! Thanks Oliva.
26 septembre 2025
Avis spontané
Réponse de Perrin & Rowe
Dear Ali, thank you for taking the time to review Perrin & Rowe on Trustpilot. We do pride ourselves on the quality of our finishes, and we're delighted to send you a sample board. Please do not hesitate to call our Customer Services team if you need any help on specification or technical questions. We also have a dedicated Contracts team available to assist on larger projects. Thank you once again for the review and the kind comments.
Everyone was very helpful
Everyone was very helpful and did everything they could to resolve my issue.
I had a faulty kitchen tap whic was eventually replaced with a new one, a very satisfactory outcome.
12 septembre 2025
Avis spontané
Réponse de Perrin & Rowe
Dera Michael, Thank you for taking the time to review Perrin & Rowe on Trustpilot. We are sorry that you had problems with your original tap, but pleased to hear that you have received the replacement and are satisfied with the outcome. (If you need any assistance with the installation, please do not hesitate to contact our Customer Services team for advice.) We very much appreciate the kind comments and positive review.
Phoned Perrin&Rowe taps
Phoned Perrin&Rowe to register a Etruscan kitchen tap
Spoke to a lovely & friendly lady
( Brigid ) who gave me advise on what to do if I had any problems with the tap
Good to have a company making taps in Britain A**
12 septembre 2025
Avis spontané
Réponse de Perrin & Rowe
Dear Elizabeth, Thank you for posting a review of Perrin & Rowe on Trustpilot and for your kind comments. (We'll pass them on to Brigid!) The Etruscan is a bit of a hidden gem in the range, and we really hope you enjoy owning it. Our Customer Services team are available to help for the lifetime of your Etruscan (we stock spares for virtually every tap we have ever made), so please do not hesitate to contact us if you need advice or assistance.
Amazing customer service from Olivia
Amazing customer service from Olivia, who sent me a a replacement part I needed free of charge. Thanks very much
14 septembre 2025
Avis spontané
Réponse de Perrin & Rowe
Just a brief note to thank you for reviewing Perrin & Rowe on Trustpilot. We very much value your kind comments on our service, and will pass your appreciation on to Olivia. If you need any assistance fitting the replacement part, please do not hesitate to contact our Customer Service team, and they can talk you through it.
Excellent support and a pleasure to…
Excellent support and a pleasure to deal with, Olivia was exceptionally helpful with prompt replies to my emails and arranging swift delivery of replacement parts.
3 septembre 2025
Avis spontané
Réponse de Perrin & Rowe
Dear Diane, Thank you for writing a Trustpilot review of Perrin & Rowe. We very much appreciate your kind comments, and will pass these onto Olivia. Hopefully you now have the spare parts. If you need any assistance with these please do not hesitate to contact us. We are here to support for the lifetime of your tap.
Excellent customer service experience
Excellent customer service experience, replace part immediately offered.
2 septembre 2025
Avis spontané
Réponse de Perrin & Rowe
Just a brief note to thank you reviewing Perrin & Rowe on Trustpilot, and for your kind comments. If you need any assistance fitting the spare part, or have any further queries, please do not hesitate to contact us.
Réponse de Perrin & Rowe
Just a quick note to say thank you for reviewing Perrin & Rowe on Trustpilot. We really appreciate your kind comments on our service. Please feel free to contact us again, at any stage in the life of your tap, if we can be of further assistance.
Faultless service, beautiful products.
I emailed the company over a bank holiday weekend in the quest for help about a leaking tap, attaching a few photos too! I received such a lovely reply as soon as they had returned to work, kindly apologising for my issue and also informing me that a replacement seal set had been dispatched, including a link for the installation details too!
I could honestly ask for no more, what a super company. Absolutely gorgeous taps too!!
26 août 2025
Avis spontané
Réponse de Perrin & Rowe
Dear Diane, Thank you for taking the time to review Perrin & Rowe on Trustpilot, and especially for your kind comments. We're sorry you had a issue with the seals, but the new ones should address the leak - do please call our Customer Services team if you need a little help through the installation. Our taps are designed for a long life (and we stock spares for almost every tap we have ever made, most of which can be fitted without a professional) and we hope yours will give you many, many years of satisfactory service.
Good customer service
I contacted customer support because the valves on my 3.5 year old tap had become stiff and squeaky. My tap was purchased through the company fitting my new kitchen so I never saw an invoice for it. I was able to provide the month and year it was delivered, the company it was purchased through and dated photos of it in its box before it was fitted but without the invoice this apparently is not sufficient to register the tap with Perrin and Rowe which I found rather disappointing.
Having said that, Olivia in customer support was very helpful replying promptly to my emails and she provided me with replacement valves without any charge together with fitting instructions. The valves have been fitted and the tap now operates smoothly and quietly as a tap of this quality should be expected to do.
21 août 2025
Avis spontané
Réponse de Perrin & Rowe
Dear Janice, Thank you for taking the time to review Perrin & Rowe on Trustpilot. Our taps are designed for simple home maintenance, and it's good to hear that you managed to fit the replacement valves without problems. We do require a receipt to properly register the tap on our system, but as you very fairly noted, we have supplied the replacement parts as if you were registered. To reassure you, our Customer Service team at Rainham are available to assist for the lifetime of your tap, and we stock spares for almost every tap we have ever made. Our aim is to keep your tap working perfectly for a long time.
Renewed my faith in customer service
Renewed my faith in customer service. My hot water tank stopped working but within days of reporting it, a replacement has arrived as I was informed it was still under warranty.
15 août 2025
Avis spontané
Réponse de Perrin & Rowe
Dear Lisa, Thank you for writing a review of Perrin & Rowe for Trustpilot. It's very much appreciated. We're sorry that your hot tank failed, and for the inconvenience that will have caused. Hopefully your new tank is up and running now, but if you need any further advice or assistance, at any point, please do not hesitate to contact our Customer Services team here in Rainham.
Thanks to Craig and his infinite…
Thanks to Craig and his infinite patience with us, we managed to take apart our very squeaking kitchen mixer tap and order the correct replacement part. Hoping we can install it when it arrives.
19 août 2025
Avis spontané
Réponse de Perrin & Rowe
Dear Georgina, Thank you for reviewing Perrin & Rowe on Trustpilot. Our taps are designed for home maintenance, and we stock spare parts for almost every tap we've ever made. Although we recognise that sometimes you may need someone like Craig to talk you through a process. Please do not hesitate to call our team at Rainham for assistance with the installation of the new part, should you need it. Hopefully your tap will feel like new once it's done. Many thanks once again for the review.
Bridget was very helpful and offered to set up a profile
Bridget was very helpful and offered to set up a profile for me and order my goods. I was a bit worried I’d order the wrong thing. Nothing was too much trouble. Thank you Bridget, you made it very easy
11 août 2025
Avis spontané
Réponse de Perrin & Rowe
Dear Karen, Thank you for reviewing Perrin & Rowe on Trustpilot, and for your kind comments. We're glad to hear you found the process easy, and remind you that our Customer Service team are available for advice and assistance for the lifetime of your tap.
Exceptionally kind, generous customer service
I bought a beautiful Perrin & Rowe brass filter tap through another company, and in the process of our kitchen renovations, we mislaid a part. I reached out to Perrin & Rowe in the hope that we might buy a replacement piece, and to my utter surprise they not only had the part, but they offered to send it to my address free of charge! They even activated the 5 year guarantee (even though I'd bought their tap through a different website) and were so helpful and swift to reply. I had honestly expected it would be so tricky to resolve, and at a time when so many companies are providing automated customer service and underwhelming support, this was such an unexpectedly joyful experience. I rarely leave reviews but wanted to express my thanks here.
28 juillet 2025
Avis spontané
Réponse de Perrin & Rowe
Dear Nathalie, Thank you for writing such a detailed review of Perrin & Rowe for our Trustpilot page. It is very much appreciated, as are your kind comments on our service. We stock parts for almost every tap we have ever made, with the intention of keeping our taps going for as long as possible. Please feel free to contact us at any point during the lifetime of your tap if you need advice or assistance.
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