Another fantastic experience dealing with the support team especially Linda and Thomas. After trying various fixes with me for my mini hot water tap (spurting and leaking), Linda arranged a replacemen... Voir plus
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Lisez les avis des autres
My Perrin & Rowe kitchen tap was leaking and the lever arms worn. My plumber was keen for me to replace the whole tap: the tap alone is over £1,000 so I called Perrin and asked if there were replaceme... Voir plus
Linda was lovely to speak with. She is so professional and efficient. She immediately confirmed my Perrin & Rowe product had a 5 year warranty and agreed to send replacement parts free of charge. Exc... Voir plus
Just replaced a Perrin and Rowe Etruscan 1420 filter tap purchased 22 years ago with the same upgraded model for a kitchen refurbishment. The quality of the former and new model is outstanding, as had... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Perrin & Rowe, designer and manufacturer of brassware and sanitaryware. Our Kitchen and Bathroom products are handmade in England to the highest quality standards. Everything we make is designed to last and can be easily maintained with replacement spares readily available to purchase, both online and via Customer Services. Our products are designed to be self-serviceable, no plumber needed. The Technical Customer Service team for all after care support and advice are available as follows: Monday to Thursday: 9am to 5pm GMT Friday: 9am to 3.30pm GMT *Closed Public Holidays*
Coordonnées de contact
Ferry Lane, RM13 9JY, Rainham, Royaume-Uni
- +44 (0) 1708 526 361
- customerservices@perrinandrowe.co.uk
- www.perrinandrowe.co.uk
4,7
Excellent
515 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Incredibly helpful customer service
Incredibly helpful customer service team helped us to resolve an issue quickly and efficiently.
Thank you!
30 juillet 2025
Avis spontané
Réponse de Perrin & Rowe
Dear Makaya, Thank you for taking the time to review Perrin & Rowe. We very much appreciate the kind comments on our service, and are glad to hear that the issue is resolved. Please do not hesitate to contact us again if we can be of further assistance.
Awful
Awful. Have an instant hot water tap, stopped working completely not once but twice in the last year. Customer service won't send anyone out, they ask you to work out what the problem is so they can sell you spare parts. Do not spend your money on this rubbish.
28 juillet 2025
Avis spontané
Réponse de Perrin & Rowe
Dear Paul,
Thank you for taking the time to review Perrin & Rowe on Trustpilot. We do appreciate all feedback, positive or not. Please accept our apologies for the problems you've experienced with the hot tank. Having replaced your original tank under warranty, we recognise your frustration in encountering new issues. (The tanks themselves are sealed units, so there are no spares for these.) Our team would normally go through some simple diagnostics, and if the problem cannot be resolved we would arrange send out a new tank. It's worth noting that the filters should be replaced every six months, and this will both improve the quality of the water and prolong the life of the tank. (It is also a warranty requirement.) Changing the tanks over is usually straightforward, and should not require a plumber. You should now have received a follow-up call from our Customer Services team, but note for the future that calling them direct is the quickest way to get assistance. Our team in Rainham can be reached on 01708 526 361.
Outstanding service
Outstanding service, polite and informative staff.
Was a pleasure to speak to someone who was helpful
21 juillet 2025
Avis spontané
Réponse de Perrin & Rowe
Dear Darren, Thank you for taking the time to review Perrin & Rowe on Trustpilot and for your kind comments. We're very glad to help, and remind you that our Customer Services team are available for advice and assistance for the lifetime of your tap.
If you want a boiling hot tap then you…
If you want a boiling hot tap then you have two options:
1. Buy a kettle instead
2. Buy a proper one from Quooker
We have had two units from this company now and they have both gone wrong in under three years. Save yourself the hassle and avoid
16 juillet 2025
Avis spontané
Réponse de Perrin & Rowe
Dear Paul, Thank you for reviewing Perrin & Rowe on Trustpilot. We do appreciate all feedback, whether positive or not, with the aim of improving our service. First, please accept our apologies for the problems you've had with your Perrin & Rowe instant hot water tap. Were you provided with a replacement on both the occasions it failed? And did the second one suffer from the same issue as the first? If you're prepared to provide more details, we would very much appreciate it (our Customer Services lead is Wasiq - his email is wasiq.khan@fbin.com). We're very sorry to lose you as a customer.
Outstandingly helpful
Outstandingly helpful. Others could learn on how to do that.
3 juillet 2025
Avis spontané
Réponse de Perrin & Rowe
Dear Robin, Just a brief note to thank you for your Trustpilot review of Perrin & Rowe and your kind comment. It's greatly appreciated. Please do not hesitate to call us, at any point, if you need further advice or assistance.
A product without support and no service
Moved into a house with a Perrin & Rowe hot water/boiler tap already installed. It has a very meagre flow and no hot water so I asked if I could pay for a service visit to get us up and running. This is not a service which they offer and likewise cannot recommend any plumbers. Our well established plumbing firm will not touch them. So pretty frustrated and the offer of bits and pieces by post for me to fiddle around with was not enticing. So how to resolve the issue? The Quooker tap is being installed next week! I have had one in a previous house for 10 years love it and fantastic service and that makes all the difference.
27 juin 2025
Avis spontané
Réponse de Perrin & Rowe
Dear Ms Esom, Thank you for taking the time to review Perrin & Rowe on Trustpilot. We do value all feedback, whether positive or not. We're sorry that your Perrin & Rowe instant hot tap wasn't working properly when you moved into your new house. Our customer services team normally go through a diagnostic process to identify the problem, and provide spares/replacement parts as required. Our taps are designed for straightforward home maintenance, and many tasks can be undertaken without incurring the cost of professional assistance. We don't have our own service engineers, nor do we recommend installers, but in our experience it's unusual to find a plumber who will not look at a problem with a Perrin & Rowe tap. (If you're happy to share their details, we'd love to get in touch with them and understand why you received that response.) We are sorry we couldn't get this resolved for you.
The spares website was clear and a…
The spares website was clear and a bonus to have the search facility. I have also been contacted by Olivia who followed up oin my message and has been very quick and professional in her response.
25 juin 2025
Avis spontané
Réponse de Perrin & Rowe
Dear Mr Croome, Thank you for taking the time to review Perrin & Rowe, and for the valuable feedback on our new website. We're glad to assist, and remind you that the Perrin & Rowe customer services team are available for advice and help for the lifetime of your tap.
Excellent Pre-sales Customer Service
Excellent Pre-sales Customer Service
Needed some advice regarding a 3-in-1 filtration tap. Olivia in Customer Service provided the information and documents needed to solve it. Great service and fast replies too.
25 juin 2025
Avis spontané
Réponse de Perrin & Rowe
Just a quick note to thank you for reviewing Perrin & Rowe on Trustpilot. We really appreciate your kind comments, and are very pleased that the problem has been solved. Please feel free to contact the team at any point in the future, should you need further assistance. Love the username, by the way!
Amazing customer service
Amazing customer service
Beautiful tap, with a brilliant warranty. The thermostat on my boiling tap tank went after 18 months and they immediately sent out a replacement. Their customer service team couldn't have been more friendly or helpful
13 juin 2025
Avis spontané
Réponse de Perrin & Rowe
Dear Justin, Thank you for posting a Trustpilot review of Perrin & Rowe. We're sorry that the hot water tank failed, but hopefully the new one has now arrived, and you've been able to change them over. If you need any assistance with this, please do not hesitate to call the Customer Service team. Thank you once again for the review, and your kind comments.
Olivia
Olivia, I just wanted to drop you a note of thanks, I was away when the parts for my tap arrived, and I managed to fit them this morning.. I am really impressed with your company and from my first conversation with Bridget and yourself, the speed at which you sent the correct parts well packaged and safe it restores my faith in businesses that care.. first class.
12 juin 2025
Avis spontané
Réponse de Perrin & Rowe
Dear Mike, Thank you for taking the time to review Perrin & Rowe, and for your kind comments. We'll pass your note on to Olivia and Brigid - it will be much appreciated. We're delighted that your tap is fully working once again, and remind you that you can contact us, at any point in the life of your Perrin & Rowe tap, for advice or assistance. Thanks again.
Very good service
Ordered Monday morning x delivered and working Tuesday, inside 24 hours.
10 juin 2025
Avis spontané
Réponse de Perrin & Rowe
Dear Michael, Thank you for reviewing Perrin & Rowe on Trustpilot. It's very much appreciated. We're glad to hear that your part arrived quickly and been fitted successfully. Please do not hesitate to contact us again, at any point in the future, for advice or assistance.
Fantastic customer service
Fantastic customer service. A couple of issues with a tap sorted really quickly. Thank you
2 juin 2025
Avis spontané
Réponse de Perrin & Rowe
Dear Ed, Thank you for taking the time to post a Trustpilot review of Perrin & Rowe. We can usually diagnose any tap issues fairly quickly, and we stock spares - if required - for almost every tap we've ever made. So please do not hesitate to call, at any point in the future, if we can be of further assistance.
High quality all round
High quality products, and if anything goes wrong you’ll also experience high quality, genuine customer service. As I stated in correspondence with P&R, all too rare these days!
5 juin 2025
Avis spontané
Réponse de Perrin & Rowe
Dear Joe, Thank you for posting a Trustpilot review of Perrin & Rowe, and for the kind comments. We are here for the lifetime of your tap, and can help with most issues that arise, so please do not hesitate to contact us if we can be of further assistance.
Warning no after care.
Warning
Perrin and Rowe customers.
If you are planning on spending quite a bit on taps please think again about using Perrin and Rowe.
My kitchen was installed 3 months ago and the rinse was leaking from the first day.
Although they sent me a spare rinse and a sheet of troubleshooting nothing worked.
So it seems despite far too many calls and emails for one tap nothing is being done.
I am just supposed to keep hoping for action.
Or swallow the loss and buy new taps.
There is basically no after care service.
28 mars 2025
Avis spontané
Réponse de Perrin & Rowe
Dear Carolyn,
Thank you for your feedback on Perrin & Rowe. We do genuinely appreciate all comments, positive or negative, and use them to improve our service. In your case, something has clearly gone wrong and we are anxious to put things right. We haven't been able to track your name on our system, so could we ask you to contact our Customer Services Manager, Wasiq, by email: wasiq.khan@fbin.com
I had an issue with Kitchen tap
I had an issue with one of taps i bought and the team were really helpful and came back to me straight away with the information i needed .
20 mai 2025
Avis spontané
Réponse de Perrin & Rowe
Dear Ben, Thank you for posting a review of Perrin & Rowe on Trustpilot. It's greatly appreciated. We're glad to help, and remind you that our Customer Services team are available for the lifetime of your tap for advice and assistance.
First-class customer service
First-class customer service from Perrin & Rowe's Craig, who dealt with my issue with timely attention to every detail, comprehensive product knowledge and professional courtesy. Thank you: why isn't life always like this? P. Scott
13 mai 2025
Avis spontané
Réponse de Perrin & Rowe
Dear Phillip, Thank you for taking the time to review Perrin & Rowe on Trustpilot. It's very much appreciated - as a small British manufacturer, every review really does make a difference. We're glad we could help, and we'll pass your kind comments on to Craig.
Perrin & Rowe - Customer Satisfaction
Customer service representatives were really helpful when dealing with my enquiry. The replacement part for my kitchen taps was delivered ahead of the predicted date by a matter of days not weeks. Thank you Perrin & Rowe
2 mai 2025
Avis spontané
Réponse de Perrin & Rowe
Just a brief note to thank you for posting a review of Perrin & Rowe on Trustpilot. We very much appreciate the positive feedback, and glad to hear you have received the part. If you need any help with fitting, please do not hesitate to call our Customer Services team for guidance. The team are available for advice at any stage in the lifetime of your tap.
Very impressed …
I have a number of P&R taps which were fitted about 4 years ago - small leak under one and the team were brilliant. Talked me through and arranged replacement valve. Very impressed not only with the products but the customer support. Well done Perrin & Rowe
8 mai 2025
Avis spontané
Réponse de Perrin & Rowe
Dear Neil, Thank you for reviewing Perrin & Rowe on Trustpilot. You kind comments are very much appreciated. We design our taps to be straightforward to maintain, without resorting to a plumber, and we're always happy to help with guidance and spare parts, if required. Please do not hesitate to contact us again, at any stage of your tap's life, if you need further assistance.
Réponse de Perrin & Rowe
Dear Rainer, A quick note to acknowledge your five star review on Trustpilot. We really do appreciate it, thank you.
I needed a spare part for my kitchen…
I needed a spare part for my kitchen tap and having navigated my way around secondary sellers found the Perrin & Rowe number.
From start to finish an excellent service: the phone was answered within a couple of minutes, the operator took pains to ensure we had identified the right part and explained that depending on stock levels delivery could take up to a few weeks but most likely less.
THREE days later the part arrived…… Brilliant.
29 avril 2025
Avis spontané
Réponse de Perrin & Rowe
Dear Mr Rodd, Thank you for taking the time to review Perrin & Rowe on Trustpilot, and for your kind comments. We do aim to stock spares for almost all the taps we have ever made, and design them for straightforward home maintenance. However, if you need any assistance fitting the part, please do not hesitate to call us. Hopefully your tap will give you many more years of satisfactory service.
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