Another fantastic experience dealing with the support team especially Linda and Thomas. After trying various fixes with me for my mini hot water tap (spurting and leaking), Linda arranged a replacemen... Voir plus
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Lisez les avis des autres
My Perrin & Rowe kitchen tap was leaking and the lever arms worn. My plumber was keen for me to replace the whole tap: the tap alone is over £1,000 so I called Perrin and asked if there were replaceme... Voir plus
Linda was lovely to speak with. She is so professional and efficient. She immediately confirmed my Perrin & Rowe product had a 5 year warranty and agreed to send replacement parts free of charge. Exc... Voir plus
Just replaced a Perrin and Rowe Etruscan 1420 filter tap purchased 22 years ago with the same upgraded model for a kitchen refurbishment. The quality of the former and new model is outstanding, as had... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Perrin & Rowe, designer and manufacturer of brassware and sanitaryware. Our Kitchen and Bathroom products are handmade in England to the highest quality standards. Everything we make is designed to last and can be easily maintained with replacement spares readily available to purchase, both online and via Customer Services. Our products are designed to be self-serviceable, no plumber needed. The Technical Customer Service team for all after care support and advice are available as follows: Monday to Thursday: 9am to 5pm GMT Friday: 9am to 3.30pm GMT *Closed Public Holidays*
Coordonnées de contact
Ferry Lane, RM13 9JY, Rainham, Royaume-Uni
- +44 (0) 1708 526 361
- customerservices@perrinandrowe.co.uk
- www.perrinandrowe.co.uk
4,7
Excellent
515 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Perrin & Rowe
Dear Jackie, Thank you for posting a review of Perrin & Rowe on Trustpilot. We really appreciate your kind comments, and remind you that our Customer Service team are available for advice or assistance for the lifetime of your tap.
Perrin and Rowe customer services were…
Perrin and Rowe customer services were fabulous. Helped me tirelessly to try to fix my tap. Thank you for your kind and patient service.
24 avril 2025
Avis spontané
Réponse de Perrin & Rowe
Dear Katie, Thank you for posting a Trustpilot review of Perrin & Rowe, and for your generous comments. Hopefully your tap is now fully operational once again, but if you need any further assistance, now or in the future, please do not hesitate to contact our Customer Services team.
Best-in-Class service
When our kitchen was refurbished many years ago our fitter recommended a Perrin & Rowe mixer tap in the Etruscan style for our dual sinks. Although it was expensive (gold plated) we're so glad we followed his advice. Recently we noticed that the gold plating on the spout had developed some unsightly cracks. We contacted Perrin & Rowe to enquire about a replacement spout and they said they would supply us with a new one under their 25-year warranty (yes, TWENTY-FIVE YEARS). That is awesome service! Well done Perrin & Rowe.
24 avril 2025
Avis spontané
Réponse de Perrin & Rowe
Dear Imelda, Thank you so much for taking the time to review Perrin & Rowe, and for your kind comments. We make taps to last, but occasionally problems do arise, and we're pleased that you contacted us to resolve the issue. If you need any assistance fitting the spout please do not hesitate to contact us. And of course our Customer Services team are available for the lifetime of the tap.
Efficient service
Had an issue with a diverter in a kitchen tap. Replacement supplied and clear instructions provided on how to fit.
24 avril 2025
Avis spontané
Réponse de Perrin & Rowe
Thank you for taking the time to review Perrin & Row on Trustpilot. It's particularly helpful to receive feedback on our fitting instructions, and we're glad you found them straightforward. Please do not hesitate to contact us again, should you need further assistance.
Perrin and Rowe have been brilliant
Perrin and Rowe have been brilliant. Not only are their taps the best, their customer service is fantastic. I could not recommend them more highly and will use them again in the future.
17 avril 2025
Avis spontané
Réponse de Perrin & Rowe
Dear Olivia, Thank you for posting a Trustpilot review of Perrin & Rowe, and for your very kind comments. We very much appreciate your recommendation, and will pass your appreciation back to the Customer Services team. Thank you once again.
Amazing service
Amazing service. 10 years after having bought our kitchen tap from Perrin & Rowe, I called in looking for a part. They pulled up my details, took time to explain what might have happened and then shipped the part I needed. Exemplary.
14 avril 2025
Avis spontané
Réponse de Perrin & Rowe
Dear Simon, thank you for taking the time to write a Trustpilot review of Perrin & Rowe. We very much appreciate it. Our products are designed for straightforward maintenance and longevity, and stock parts for almost every tap we have ever made. Your tap will hopefully have many more years of satisfactory use ahead, but please feel free to contact us, at any point, should you need further assistance.
Hot tap issue - positive response
Returning from a few days away, our hot tap boiler wouldn’t restart. This resulted in three calls to P&R Customer Services to run through some trouble shooting.
All three calls involved pleasant, polite, patient and attentive staff members who were very clear and helpful. This is what customer services should be like. Well done team. 👍🏼
16 avril 2025
Avis spontané
Réponse de Perrin & Rowe
Dear Adrian, Thank you for taking the time to review Perrin & Rowe on Trustpilot. We're sorry that you had problems with your hot tap, but hopefully you're fully up and running again now. Our Customer Services team is always available, at any stage of your tap's life, for advice and assistance, so please do not hesitate to call if you have any further issues.
Olivia
Olivia! What a star! Great job diagnosing my issue and getting the right parts over to me and providing exactly the instructions I needed. Just the perfect customer service experience! Well done Olivia!!!
8 avril 2025
Avis spontané
Réponse de Perrin & Rowe
Dear Mawgan, Thank you for posting a review on Trustpilot - we really appreciate it. We're delighted we could help, and will pass your kind comments back to Olivia. Please do not hesitate to contact us again if we can be of further assistance.
Knowledgeable and easy aftercare
We moved into a new apartment and found that the tap leaked on full power. The plumbers came and declared (without any inspection!) that it needed a new tap.
I contacted Perrin & Rowe who advised that a 'self-repair' would be possible with a free o-ring kit that they would provide.
It arrived the next day and it was easy to fit and the tap hasn't leaked since.
Thank you Craig and the Perrin & Rowe team.
12 mars 2025
Avis spontané
Réponse de Perrin & Rowe
Dear Paul, Sorry for the delay in responding to your review. Thank you for taking the time to write, and for your kind comments. Our taps are designed and made in Britain, and our aim is to make them straightforward to maintain without needing to be replaced. Hopefully having 'adopted' the Perrin & Rowe tap, you will enjoy using it! Please feel free to contact us again if we can be of further help.
Réponse de Perrin & Rowe
Dear John, Just a brief note to thank you for posting a Trustpilot review of Perrin & Rowe, and for your kind comment. Please do not hesitate to contact us, at any stage in the life of your tap, if you need advice or assistance.
I had the absolute pleasure of speaking with Debbie
I had the absolute pleasure of speaking with Debbie at Perrin & Rowe while ordering a tap seal/spout kit. I accidentally ended up in the business department, but Debbie went above and beyond to assist me anyway. She was incredibly kind, knowledgeable, and one of the most helpful people I’ve dealt with in a long time.
The ordering process was smooth, and she made everything so easy. The part has been ordered, and delivery is expected within 3–5 days. If every customer service experience were like this, the world would be a much better place!
Highly recommend Perrin & Rowe—not just for their products, but for their outstanding customer service. Thank you, Debbie!
4 avril 2025
Avis spontané
Réponse de Perrin & Rowe
Dear Mandi, Thank you for taking the time to write such a detailed review of Perrin & Rowe on Trustpilot. We very much appreciate it, and your kind comments on our service. If you find you need any assistance installing the new part, please do not hesitate to call the Customer Service team, and remember that they are available for help throughout the life of your tap.
Great customer service from Olivia
Great customer service from Olivia. Needed replacement cartridge for P&R mixer tap still within warranty. Olivia could not have been more helpful. Prompt and friendly replies to emails.
25 mars 2025
Avis spontané
Réponse de Perrin & Rowe
Dear Robyn, Thank you for reviewing Perrin & Rowe on Trustpilot. We're delighted to help, and appreciate your kind comments, which we'll pass on to Olivia. Please feel free to contact us at any point in the future, should you need further assistance.
Great aftermarket / customer service
We have two Perrin and Rowe Phoenician taps which are great quality, I would recommend. After a number of years a small spring on the pull-out spray hose corroded, the customer service team solved the problem and sent out a replacement within a couple of days. Great service.
5 mars 2025
Avis spontané
Réponse de Perrin & Rowe
Dear customer, Thank you for taking the time to review Perrin & Rowe on Trustpilot. It really is appreciated. We're delighted that you're happy with your Phoenician taps, and they have been serving you well. We stock spares for almost every tap we've ever made, and the taps are designed for home maintenance. So if you do have any issues, at any point in the future, please do not hesitate to call our Customer Services team.
Replacement tap valves: Very friendly customer service and…
Very friendly customer service and efficient follow up.
Thank you
17 mars 2025
Avis spontané
Réponse de Perrin & Rowe
Dear customer, Just a quick note to thank you for writing a Trustpilot review of Perrin & Rowe and for your kind comments. Hopefully you now have the replacement valves, and if you need any assistance fitting them, please do not hesitate to call the Customer Services team to talk you through it.
Réponse de Perrin & Rowe
Dear Peter, Just a brief note to thank you for reviewing Perrin & Rowe on Trustpilot. It's greatly appreciated. Please feel free to contact us again, at any point in the future, should you need further assistance.
Very efficient and so helpful
Very efficient and so helpful, no problem for them to assist me and sendinstructions and kit to sort problem out brilliant
11 mars 2025
Avis spontané
Réponse de Perrin & Rowe
Dear Ian, Thank you for reviewing Perrin & Rowe on Trustpilot. It's greatly appreciated. We're very glad we could help resolve your problem. We make Perrin & Rowe taps to last, and stock spares for almost every tap we've ever made, so do feel free to contact us, at any point in the future, if you need further advice or assistance.
Spare Parts
Starting with not knowing what model of tap I have, I sent a photo with details of the leak. Within two days, the spare parts were on their way to me. All thanks to Felix in Customer Care and another person in the Stores Dept ( whose name I cannot remember ), made this a pleasant interaction.
Brendan Marlborough.
11 mars 2025
Avis spontané
Réponse de Perrin & Rowe
Dear Brendan, Thank you for taking the time to review Perrin & Rowe on Trustpilot. We're delighted we could help. Perrin & Rowe taps are designed for straightforward maintenance, and hopefully you'll have no problem fitting the spares - but do feel free to call us if you need assistance. Many thanks once again for your feedback and kind comments.
Helpful Perrin & Rowe Support
Phoned Perrin & Rowe Support, I asked for their email address and sent photos of my tap whilst discussing the problem. They were able to identify my tap and then arrange delivery of the appropriate spares kit, together with a few words of advice on the installation. Very helpful, all done politely, promptly and efficiently. Made a chore a pleasure, thank you.
7 mars 2025
Avis spontané
Réponse de Perrin & Rowe
Dear Rick, Thank you for taking the time to review Perrin & Rowe on Trustpilot. We very much appreciate the detailed feedback and kind comments. Hopefully your tap is now fully working again, but if you need any further assistance, now or in the future, please do not hesitate to contact us.
First Class Customer Service !!!
First Class Customer Service !!!! I have been a customer for many many years, their taps not only look stunning but are of the highest quality. Their customer service is outstanding, they will send comprehensive instructions for fitting etc and have the best warranty on items, always very well organised. Bridgid in customer services is fantastic !!!
27 février 2025
Avis spontané
Réponse de Perrin & Rowe
Just a brief note to thank you for writing a Trustpilot review of Perrin & Rowe, and for your kind comments. They're very much appreciated, and we'll pass them on to the team. As a Perrin & Rowe owner, you should feel free to call the Customer Services team at any point should you need advice or assistance. Thanks once again.
Hot water cylinder for boiling tap…
Hot water cylinder for boiling tap stopped working. They sent a replacement which arrived within 24 hours, no quibble. Faultless service
25 février 2025
Avis spontané
Réponse de Perrin & Rowe
Dear Antonia, Thank you for taking the time to review Perrin & Rowe on Trustpilot, and for your kind comments. They are greatly appreciated by the team. Please do not hesitate to call us at any point in the future, should you need advice or assistance.
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