If I could give zero stars, I would. Saga of returning items since December 2025 - seven months ago! - continues. Return label supplied mid-May. Seven weeks on from that still no confirmation of rec... Voir plus
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Ich habe auch 2 Monaten nach meiner Rücksendung noch keine Rückerstattung erhalten. Nachdem ich eine Mail mit der Genehmigung für eine Rücksendung erhalten hatte, habe ich habe den entsprechend Art... Voir plus
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I already answered that we are Terrific laundress. Everything Returns purchases and helpfulness is deplorable I wish I read your reviews before I ordered again from you You are not a customer ori... Voir plus
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Die Kleidung ist inspirierend aus erstklassigem Material und umwerfend, mühelos chic, das überzeugt, selbst wenn nach dem brexit erhebliche Schwierigkeiten aufgetreten sind. Vorher empfand ich die Web... Voir plus
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À propos de l'entreprise
- Magasin de vêtements pour femmes
- Magasin de vêtements
- Boutique d'accessoires de mode
- Magasin de vêtements de plein air
Écrit par l'entreprise
Founded in 1976, Peruvian Connection is a luxury women's apparel brand, offering exceptional, artisan-crafted, globally-inspired designs to discerning customers in the US, UK and Germany. Peruvian Connection was founded by mother and daughter team, Biddy and Annie Hurlbut. Today, the company continues to be led by our owner and founder, Annie Hurlbut. Our in-house design team doubles as fashion archaeologists, uncovering historic motifs and patterns from around the world. These historic influences are reimagined into designs that marry global textile traditions with modern, wearable silhouettes. Our knitwear collections are made in Peru by the same skilled artisans that we have partners with for decades. Many of the designs we create are produced in female-owned cottage industries where wages are higher than the local average and where transportation, food and childcare are often provided. While our company has grown over the last 45+ years, our original goal remains the same: to offer beautiful, original, artisan-crafted designs in luxurious Andean fibers.
Coordonnées de contact
24535 McLouth Rd, 66086, Tonganoxie, Etats-Unis
- 0800 072 14 14
- sales@peruvianconnection.co.uk
- www.peruvianconnection.co.uk
1,7
Mauvais
462 avis
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Les gens ont aussi consulté
Perfect fit
The items I bought are a perfect fit which is one of the reasons I choose PC clothing. They arrived swiftly and I am pleased with my purchase.
30 décembre 2024
Notification of parcel arrival arrived…
Notification of parcel arrival arrived earlier than expected. The parcel was delivered soon after. Good quality item which I’m pleased with.
16 janvier 2025
Timeframe for refund totally…
Timeframe for refund totally unacceptable. My money was taken instantly with no confirmation of order. I
1 décembre 2024
Réponse de Peruvian Connection
Dear Ms. Bradley,
We are truly sorry to hear that your experience did not meet expectations. At Peruvian Connection, we hold ourselves to the highest standards of service, and anything short of excellence is simply not acceptable to us.
To clarify, our system automatically sends order confirmations and dispatch notifications the moment payment is processed and your parcel is on its way. However, we can see that, unfortunately, your email provider rejected these communications, which may have led to unnecessary confusion. Please accept our sincerest apologies for this. To prevent this from happening again, we would be happy to update your email address and even test it with you, ensuring that you receive every future update without issue. Our priority is to keep you informed at all times, making sure that every step of your ordering and refund process is fully transparent and hassle-free.
As for your refund, we can confirm that it was issued promptly upon your parcel’s return to our warehouse. We completely understand that waiting for a refund can be frustrating, and please rest assured that we are actively working on accelerating this process to make it as seamless as possible for our valued customers.
While we deeply regret that your latest experience was not reflective of the exceptional service we strive to provide, we genuinely hope you will consider giving us another opportunity. Should you decide to shop with us again, we will make it our absolute priority to deliver the seamless and outstanding experience that you rightfully expect.
Thank you for your time, your patience, and for choosing Peruvian Connection.
Warmest regards,
The Peruvian Connection Team
Helpful
Helpful, the garment I wanted was out of stock, but the person I spoke to suggested someone might return one my size, which happened and I soon received the size I wanted thankyou
7 février 2025
Such a good servicebut can't remember date of purchase.
Such a good service, even tho I had to wait a while for part of the order.
Good guality clothes.
15 novembre 2024
Love the luxurious Wythe tunic
Although it took a long time to arrive, the wait was worth it. I loved the Wythe tunic on sight, mainly for its colour & warmth but unfortunately the turtle neck was too far forward for me and pressed on my throat. Reluctantly I have returned it and hope PC might makes something similar but with a lower neck line.
5 février 2025
The staff are always very friendly and…
The staff are always very friendly and helpful (it is so nice to be able to speak to someone).
The garments are always of great quality.
17 janvier 2025
Réponse de Peruvian Connection
Dear Ms. Lamont,
Thank you so much for your wonderful review!
We’re truly delighted to hear that you appreciate our customer care team and the quality of our garments. Your support and kind words mean the world to us, and assisting you is always an absolute pleasure.
We look forward to many more lovely conversations and to helping you find pieces you’ll continue to love.
Warmest regards,
The Peruvian Connection team
I love the products and feel very…
I love the products and feel very familiar with them. But the phone team do not know them as the team in the past - the 'Oxford' team, and that makes a huge difference to the customer experience. The service is business like, there is no personal interest or application to the product the customer may enquire about, the staff simply do not know the product. But staff do call back as promised and can see our accounts which is good, as well as the status of an order / what the stock supplies are. I think that the really good customer care we experienced prior to the service returning to the USA went with it, and I cannot imagine that new customers will stay.
24 janvier 2025
Réponse de Peruvian Connection
Dear Ms. King,
Thank you so much for sharing your honest and thoughtful feedback. It is truly invaluable to us, as it helps us continuously improve and ensure that we offer our customers the best possible experience.
Indeed, after moving our operations from the UK, we temporarily worked with an outsourced team to maintain support during this transition. However, we recognize how important it is to provide the knowledgeable and personalized service that our longtime customers have come to love. That’s why, as soon as possible, we established a new in-house customer care team dedicated specifically to our UK customers, offering the same level of quality and attentiveness that you remember.
We deeply appreciate your loyalty and patience during this time of change, and we truly hope to regain your trust with the service you deserve.
Warmest regards,
The Peruvian Connection Team
Ordering from the US is expensive
Ordering from the US is expensive. No longer being able to see reviews contributes to missorders. Returns are a hassle and expensive. Quality is less good.
I used to love PC but sadly the relationship has soured and we should part.
17 janvier 2025
Réponse de Peruvian Connection
Dear Ms. Capewell,
Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not reflect the service and quality we strive to deliver at Peruvian Connection.
While our orders are now shipped from our US warehouse, we are doing everything possible to ensure this transition does not affect our customers’ experience. Deliveries typically arrive within 3-4 days and take no longer than 7-10 business days.
We also aim to make returns as simple as possible through Royal Mail, offering pre-paid return labels that can be printed in just a few clicks from our website or sent to you by email or post. Additionally, we are actively working on improving this process to make returns and refunds even faster in the future.
We understand how important it is to have complete transparency when you place an order, which is why we provide detailed information about sizing and fabrics both online and in our catalogue. To further support our UK customers, we have also introduced a dedicated customer care team, always happy to assist—whether it’s a question about an item’s measurements, pre-orders and delivery time, or anything else at all.
We truly appreciate the opportunity to address your concerns, as your satisfaction remains our top priority. Should you choose to give us another chance, we will do everything possible to provide you with the exceptional service you deserve.
Warmest regards,
The Peruvian Connection Team
Speedy delivery of a good quality dress
27 décembre 2024
Réponse de Peruvian Connection
Dear Ms. Evans,
Thank you so much for your feedback! We're delighted to hear that you’re happy with your Charisse Maxi-Dress.
With its flowing silhouette and beautiful French damask florals, this piece was designed for effortless elegance, and we truly hope you enjoy wearing it for many occasions to come.
We appreciate your support and look forward to bringing you more designs you love!
Warmest regards,
The Peruvian Connection Team
An impressive, satisfactory experience:
Now that all orders are processed in the US, with all the delays and extra cost that that entails, it takes a lot of commitment to remain a UK customer of Peruvian Connection. However, the customer relations team seem genuinely concerned to look after customers queries and needs. The quality and style of the clothes has remained as consistent as it was 30 years ago when I first started buying. I just wish the prices were as unchanged!
2 février 2025
Réponse de Peruvian Connection
Dear Ms. Coleridge,
Thank you so much for your kind words and for your loyalty over the years—it truly means the world to us! We are always happy to hear from you and to assist in any way we can to make your experience with us a truly wonderful one.
Your support and feedback inspire us to continue providing the quality and style you’ve loved for the past 30 years.
Thank you again for being such a valued part of Peruvian Connection!
Warmest regards,
The Peruvian Connection Team
I made a return over 3 weeks ago
I made a return over 3 weeks ago. My refund is for over £500 and I am still waiting for this. I love your clothes and delivery is always good but this is an unreasonable amount of time to hang onto my money.
8 janvier 2025
Réponse de Peruvian Connection
Dear Ms. Robinson,
Thank you for being our customer and for sharing your feedback—we’re truly delighted to know that you love our pieces, and we hope you continue to enjoy them for many years to come.
Please accept our sincere apologies for the delay in processing your refund. Due to international returns, it can take some time for return parcels to reach our US warehouse. We have checked on your return, and we can confirm that it is on its way. Rest assured that as soon as we receive it, your refund will be issued immediately, and you’ll receive an email confirmation.
We understand that waiting for a refund can be frustrating, and we want to assure you that we are actively working on improving this process to make returns and refunds faster in the future.
Thank you for your patience and for being a valued part of Peruvian Connection. If there’s anything else we can do for you in the meantime, we are at your service.
Warm regards,
The Peruvian Connection Team
Poor delivery service
On 23rd December I ordered 3 items. Two have been delivered but I am still waiting for the third. I did phone to enquire and was told it was on a "back order", but the item was indicated as in stock when I ordered it. I was told it may arrive end of January/beginning of February. It does seem, as a long standing customer, that your level of service and delivery times have deteriorated since you moved everything to the US.
31 janvier 2025
Réponse de Peruvian Connection
Dear Ms. Burton,
Thank you for taking the time to share your feedback. We truly appreciate your loyalty as a long-standing customer and sincerely apologize for the delay in fulfilling your order.
We can confirm that your item is on pre-order, and we are very sorry for any confusion this may have caused. We understand how important it is to have clear information when placing an order, and we are actively working on adding this detail to our website to ensure expected delivery times are transparent.
Since you placed your order, we have also updated our process to allow customers to check item availability with our customer support team via email or phone. This way, you can always have up-to-date information about your order.
We truly appreciate your patience and understanding, and we remain committed to improving our service. If there is anything else we can do for you, please don’t hesitate to reach out.
Warm regards,
The Peruvian Connection Team
THE PERUVIAN CONNECTION DRESS
The dress I have bought is in the most unusual attractive colours. I am most impressed with the design which has a long flowing skirt and looks fantastic on me. All and all I am very pleased with the dress and I am sure I will wear it again and again.
1 février 2025
Réponse de Peruvian Connection
Dear Ms. Smith,
Thank you so much for your kind words and for being our customer! We’re absolutely delighted to hear that you love your Marais Tilework Dress.
This dress is the result of a brilliant collaboration between skilled artisans in Peru and our in-house designers, who brought it to life in our collection colors. Some of our pieces incorporate dozens of colors—one best seller even had over 70—which is virtually unheard of in today’s world of mass production.
We are truly grateful for your appreciation of our designs, as customers like you are the heart of what we do every day. With every wear, you are joining us in celebrating the rich history and culture of the Andes, brought to life by the artisans who pour their hearts and souls into every stitch, and for this, we thank you.
We hope you continue to enjoy your dress for many years to come!
Warmest regards,
The Peruvian Connection Team
Réponse de Peruvian Connection
Dear Ms. Latcham,
Thank you so much for your recent order with us, and for taking the time to share your feedback!
We’re absolutely thrilled to hear that you love the Bruges Pullover, and that the fit and colour are just what you were hoping for!
Thank you again for choosing us, and we hope you continue to enjoy your new piece for many seasons to come.
Warm regards,
The Peruvian Connection Team
The clothes are still beautiful and fit…
The clothes are still beautiful and fit well. But I am still frustrated by the slow speed of the website.
13 janvier 2025
Réponse de Peruvian Connection
Dear Ms. Gem,
Thank you so much for your review—we’re really happy to hear that you love our pieces!
We truly appreciate you taking the time to share your thoughts about our website with us and have passed your comments along to our technical team. One of our colleagues will be contacting you as well, to better understand the issues you encountered, so that we make sure everything is addressed.
In the meantime, we want your shopping experience with us to be as smooth as possible. Our customer care team is always happy to help with anything you need, whether by phone or email, so please don’t hesitate to reach out.
Thank you again for being a valued part of Peruvian Connection and for enjoying our beautiful, original, artisan-crafted designs in luxurious fibers.
Warmest regards,
The Peruvian Connection Team
This company is wonderful
This company is wonderful, in every way and one would have to go a long way to meet their equal.
1 février 2025
Réponse de Peruvian Connection
Dear customer,
Thank you so much for your kind words!
Creating beautiful designs and providing exceptional service is at the heart of what we do, and it truly means the world to us to know that you’ve had such a wonderful experience.
Thank you for being a valued part of Peruvian Connection, we hope that you continue to enjoy your new pieces for many years to come.
Warmest regards,
The Peruvian Connection team
Love all T-shirts from you particularly…
Love all T-shirts from you particularly the extreme t. Excellent quality and timely delivery and zi always receive positive comments when wearing your clothes
1 février 2025
Réponse de Peruvian Connection
Dear Ms. Gunn,
Thank you so much for your kind review!
We’re absolutely delighted to hear how much you love our T-shirts, and knowing that you receive compliments when wearing them truly makes our day.
We look forward to bringing you more designs you love for years to come. Please know that we’re always here for anything you may need!
Warmest regards from all of us here, at Peruvian Connection!
Service standards have recently plummeted
Warehousing and despatch have been moved to the USA so non-returnable delivery costs are £8.50. Any refunds for returned goods take up to 5 weeks to be processed! Time taken to answer telephone calls for ordering has greatly increased (ordering on the website is too confusing with dual currencies).Stock availability shown on website is different to what the telephone adviser sees on their system.
P.C. is longer the standard of Company I have used for well over 10 years and I doubt I will use them again as they have become too much hassle.
7 janvier 2025
Réponse de Peruvian Connection
Dear Mr. Stubbs,
Thank you for taking the time to share your concerns with us. We deeply appreciate your loyalty to Peruvian Connection over the years and want to assure you that your feedback is taken very seriously.
We understand that the transition to a different warehouse has brought some changes, and we sincerely regret any inconvenience this has caused. Please know that we are actively working to improve processing times for returns and refunds, as well as enhancing our website to provide clearer information on stock availability and pre-orders, for a smoother shopping experience.
Our customer care team is always here for you, whether by phone or email, and we would love the opportunity to assist you with anything you need. Should you decide to shop with us again, we will do everything we can to ensure a seamless and transparent experience.
Thank you again for your support and for giving us the opportunity to address your concerns. We truly hope to welcome you back in the future.
Warmest regards,
The Peruvian Connection Team
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