Petalon Avis 

94
TrustScore 4.5 sur 5

4,5

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Lisez les avis des autres

Noté 4 sur 5 étoiles

Ordered my mother some thank you flowers, which DPD delivered to a different unknown address. Petalon were super helpful and sent a replacement bouquet, to be delivered on the Friday. We had a DPD ema... Voir plus

Noté 5 sur 5 étoiles

I've been sending flowers with Petalon since 2020 -- some as gifts, some for myself -- and they've always brought heaps of joy and were delivered on time. Yes, it did happen a couple of times that the... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

This company was recommended to me by a friend who is also a grower, especially because I wanted to send flowers to friends that did not live close to me and many growers only do local collections. T... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I received a beautifully boxed arrangement on Mothering Sunday - almost 2 weeks ago and they are still glorious now 11 days on. They have to be the best flowers I have ever received by post. Thank yo... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Livraison de fleurs
  2. Fleuriste

Écrit par l'entreprise

Petalon is a flower delivery business based in Cornwall, UK. We provide our customers with stunning bouquets and selection boxes filled with exceptional quality flowers grown, when possible, on our regenerative farm in Cornwall and delivered to you by post the next day. As Europe's first B-Corp florist, our community trusts us for our planet-first approach and authentic personal touch that continues to set the standard for flower delivery.


Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

94 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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A répondu à 100 % de ses avis négatifs

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4,5

Tous les avis

(94)

55 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 2 sur 5 étoiles

Not good value for money

Not good value for money. Flowers don’t last very long.

19 mai 2025
Logo de Petalon

Réponse de Petalon

Hi Kurt, we're very sorry to hear that you were disappointed with your flowers. We'd love to put this right for you. If you could email us at hello@petalon.co.uk we'd be very happy to help.

Noté 5 sur 5 étoiles

Hard recommend!

Have sent a lot of friends flowers via Petalon and they have all been beautiful and delivered as expected. Great business!

16 mai 2025
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Réponse de Petalon

Thank you so much for recommending us Anna, as a small business your review means a lot! Team Petalon

Noté 4 sur 5 étoiles

Great customer service and beautiful flowers

I received some flowers for Mother’s Day and sadly some were broken and squashed. However I appreciate this is a busy time for florists and this can happen. When I contacted Petalon to let them know, they immediately sent out a replacement box. The field flowers they sent ultimately were beautiful and in great condition. Many thanks. Great customer service. Would use again and definitely recommend!

30 mars 2025
Avis spontané
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Réponse de Petalon

Thank you so much for the lovely review and for being so understanding, Heide. We're so sorry again that your initial order didn't arrive in good condition, but we're really pleased to hear that you enjoyed your replacement flowers!

Noté 1 sur 5 étoiles

AVOID !

AVOID !! Really bad and disappointing. My boyfriend sent me flowers a few months ago from them and they looked nice. Now the second time for Valentines it’s literally half the size even though he ordered the same size. Disappointed and not accurate when you see what’s advertised in their website- we won’t order again.

14 février 2025
Avis spontané
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Réponse de Petalon

Hi Marie-Louise. Firstly, we want to apologise that this is the experience you had on Valentines Day - disappointment is certainly not the feeling we aim for! We encourage you to contact our customer service team with the order number via hello@petalon.co.uk so that they may resolve your experience into the positive one it should have been. Just to note, we haven't ever changed the size of our bouquets so best to clarify with customer service everything was as it should have been. Hopefully we can get this sorted. Sincerely, Petalon.

Noté 5 sur 5 étoiles

Easily the most impressive flower…

Easily the most impressive flower delivery service in the UK when creative and ethics are required. I’ve received multiple deliveries via a subscription service and each one is a delight.

14 février 2025
Avis spontané
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Réponse de Petalon

We're feeling very positive about this response, it goes a long way, thank you.

Noté 5 sur 5 étoiles

Impressed!

I am so impressed! The flowers were absolutely stunning and the team were so helpful and accommodating as I had to send to an unusual address.
The flowers lasted for ages and are somehow even more beautiful than they are on the website.

29 novembre 2024
Avis spontané
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Réponse de Petalon

That's so great to hear, David! We're so happy you've had such a great experience ordering from us.

Noté 5 sur 5 étoiles

A loyal client since 2020

I've been sending flowers with Petalon since 2020 -- some as gifts, some for myself -- and they've always brought heaps of joy and were delivered on time. Yes, it did happen a couple of times that the stem of a bigger flower was broken (we're talking about the span of 4 years!), but the rest of the bouquet would still be gorgeous and lasted a long time if the water was changed regularly. Love their ethos and their aesthetic -- a loyal client over here!

28 novembre 2024
Avis spontané
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Réponse de Petalon

Thanks Kat, that's so great to hear. Sometimes things happen in transit that are out of our control but don't hesitate to get in contact with customer service via hello@petalon.co.uk should things like this happen again. We want you to feel appreciated for many years to come!

Noté 5 sur 5 étoiles

whenever I send flowers I use Petalon…

whenever I send flowers I use Petalon and every time, they are rapturously received.

I love their values and how they grow their own but it's the ease of ordering and the quality of the bouquets that keeps me coming back

5 octobre 2024
Avis spontané
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Réponse de Petalon

Thank you - we aim to make the sender's look like they have really gone the extra mile Ben and we're so glad you are having fun ordering from us. Take care. Petalon.

Noté 5 sur 5 étoiles

Beautiful and ethical flowers

Beautiful and ethical flowers which I recently purchased for my wife. Arrived in immaculate condition within the specified timeframe. Will definitely be using them again.

1 novembre 2024
Avis spontané
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Réponse de Petalon

Thank you for leaving such a positive review, Josh!

Noté 5 sur 5 étoiles

Stunning flowers, happy wife

My missus loved the flowers I got for her! It was super easy to order online and thankfully the beautiful bouquet more than lived up to expectations (she has been following petalon on instagram for ages). Delivery was swift to & I will definitely be buying from Petalon again

26 octobre 2024
Avis spontané
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Réponse de Petalon

We love that we can give you this type of experience buying from us Robbie. Thank you for ordering from us and look forward to giving you that feeling again.

Noté 1 sur 5 étoiles

My daughter likes to order from this…

My daughter likes to order from this company due to their ‘ethical’ stance, so sent me some flowers for Mother’s Day - they arrived in very poor condition, so I provided feedback and received a voucher code to order again. Just used the voucher code and received another bouquet, which were not much better. In my opinion, the flowers are being picked when they are going over, so are in compost heap ready condition when they arrive. I was offered a code for a 50% discount on more flowers, as apparently, that’s all they are able to offer as a small business!

Based on my experience, order your flowers elsewhere.

31 août 2024
Avis spontané
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Réponse de Petalon

That's really disappointing to hear, Aileen and we apologise we didn't meet your expectation of us. We are a very small business but if there's anything we can do to turn this around please let us know via hello@petalon.co.uk

Noté 5 sur 5 étoiles

Beautiful flowers each month

Highly recommend I was given a monthly flower subscription as a gift and each month the flowers arrive beautifully packaged and a delight on the eye. Moreover in comparison to better known flower subscription suppliers Petalon flowers last for weeks.

27 avril 2024
Avis spontané
Noté 1 sur 5 étoiles

Don’t shop here

Don’t shop here. Instagram photos are gorgeous but the actual product is sincerely lacklustre. Advertised bouquet size on the website is so much bigger and beautiful than what you actually receive: near-dead, battered flowers.

16 décembre 2023
Avis spontané
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Réponse de Petalon

Hello there, I'm so sorry this was your experience with Petalon, it's certainly not what we aim for and we always want the opportunity to put it right. We encourage you to contact customer service on hello@petalon.co.uk and someone in the team will be happy to turn this experience around for you. Team Petalon

Noté 5 sur 5 étoiles

Absolutely beautiful flowers

Absolutely beautiful flowers. You can really tell they're consciously and thoughtfully grown. Petalon have an absolutely stunning selection of blooms that you just don't get with the likes of other generic florists. Plus, the price and size of their 'regular' bouquet is amazing. Delivery was swift! I will definitely be buying from Petalon again in the future. A very happy customer.

28 novembre 2023
Avis spontané
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Réponse de Petalon

Thank you so much for your kind words Elizabeth! We're so happy to hear this! Team Petalon

Noté 3 sur 5 étoiles

A previously good company, but no longer

I have used them many times previously last year, and I don't know what has happened but it's all gone a bit South. I had bouquets from my sister sent in Feb and they and the replacement were terrible, they looked old and dying.
Having not learnt my lesson I ordered flowers for my friends birthday to be delivered today, they are now being delivered tomorrow... Despite me ordering them on time. Not sure what the point of a flower delivery service is if you don't get good quality flowers nor on the day you need them. Unfortunately will not be using them again

22 mars 2023
Avis spontané
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Réponse de Petalon

We're so sorry your last few experiences have been disappointing. If you'd like to drop us an email at hello@petalon.co.uk we'd love one last chance as putting this right for you!

Noté 1 sur 5 étoiles

Very poor quality of flowers and poor customer service

I ordered the pastel pink mother's day bouquet of flowers approx 3wk before mother's day. I paid extra for the large bouquet so it came to a total of over £60. To say my mother and I were disappointed is a huge understatement. The bouquet was half of the advertised size and the flowers were yellow and green, nothing like the pastel pink bouquet I was promised when I ordered. The flowers also looked dry, wilted and very small. I can see from social media that many other people have had the same complaints. I contacted Petalon and sent them photos - they agreed that what I received wasnt what was promised and that was due to "supply issues". Very disappointing. Will not be using Petalon again.

19 mars 2023
Avis spontané
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Réponse de Petalon

We're so sorry to hear of this disappointing experience. If you'd like to drop us an email at hello@petalon.co.uk we'd love to put this right for you!

Noté 1 sur 5 étoiles

Under whelmed & disappointed

I ordered Mother’s Day flowers for my mum in Dorset. She was very under whelmed to put it politely. The delivery service from DPD was good. The flowers however were very dry and many appeared dead. They perked up a little after being put in water in a vase. The one and only peony was dropped over o the second day and some of the chrysanthemums where broken. For the cost of these flowers this is not good enough. I will not be ordering again & cannot recommend to friends or family. I looked at the the flowers myself on day three and I was very disappointed and felt like many on the stems looked like weeds or weedy. No option to give No stars for my opinion otherwise I would have given a no star review.

17 mars 2023
Avis spontané
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Réponse de Petalon

We're so sorry for this disappointing experience, it's absolutely not what Petalon is about. If you'd like to drop us an email at hello@petalon.co.uk we'd love another chance at putting this right for you!

Noté 5 sur 5 étoiles

Natural Beauty

Received one of your bouquets for my Birthday, absolutely stunning, thank you!
Clever packaging and thought to their safe arrival.
Artistic arrangement and quality of flowers very impressive, made my birthday!
I have recommended with pleasure!

19 juin 2022
Avis spontané
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Réponse de Petalon

Thank you so much, Tania! Your recommendation is so gratefully received!

Noté 5 sur 5 étoiles

I've ordered over 35 bouquets and never got disappointed

I'm a Petalon client for over a year with 3-4 deliveries every months. They always have great flowers with last long. The best thing is that your bouquet will look exactly like on the picture!

30 mars 2022
Avis spontané
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Réponse de Petalon

Thank you Pauline, this is wonderful to hear! We appreciate your loyalty to us. Team Petalon

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