I love the product, and when my dog chewed up the device, PetLink gave me a new one, free of charge. My only reason for not giving 5 stars, is that email is the way to communicate, and sometimes take... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I have had great experience with PetLink, now with two pets. After the first dog passed, I registered my new rescue - so easy, and reasonable cost. I hope I never actually need to utilize PetLink to... Voir plus
L'entreprise a répondu
The products are useful, good quality and I love the information texts I get about pets. I’m always learning something new. Glad to hear from them about new products.
L'entreprise a répondu
Certificates helped my international travel Thank you - I didn't even anticipate EVER needing to use these, but they proved to be extremely valuable in helping me get through the airport Vet Check... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Peace of mind comes from trusted service PetLink has been a leader in pet identification and reunification for over 30 years. With our microchips, we create a lifelong link between people and pets. It’s easy to add all your pets to one account, update your contact information, and even provide coverage should you take your pet abroad. With no complicated processes or annual renewals, we promise to keep your pet safe for life. We provide a service we hope our customers will never have to use, but if they do, it’s not only the microchips that make the difference, it’s our level of care and support. With PetLink, it’s personal.
Coordonnées de contact
345 West Cummings Park, 01801, Woburn, MA, Etats-Unis
- 1-877-PETLINK
- petlink@petlink.net
- www.petlink.net
4,4
Excellent
771 avis
A répondu à 55 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The products are useful
The products are useful, good quality and I love the information texts I get about pets. I’m always learning something new. Glad to hear from them about new products.
21 avril 2026
Réponse : PetLink
Hi Bonnie, thank you for the lovely review! We're so happy that you find our educational emails and texts useful, we're always here to support you and your pet!
Thank you,
The PetLink Team
Réponse : PetLink
Hi Joline, thanks so much for the great review! We wish you and your pet the best. :)
Thank you,
The PetLink Team
Received my order very quickly and they…
Received my order very quickly and they were exactly what I expected.
14 avril 2026
Réponse : PetLink
Hi Shawn, thank you for the nice review! We wish you and your pet the best :)
Thank you,
The PetLink Team
Réponse : PetLink
Hi Guy, thank you for the lovely review! We wish you and your pets the best :)
Thank you,
The PetLink Team
I have had my dog registered at Petlink…
I have had my dog registered at Petlink for 7 years! I know she will be found if ever she gets lost.
18 avril 2026
Réponse : PetLink
Hi GrandmaT, thank you for the lovely review! We hope that you never have to use our services, but if you do, we're always here to help you and your dog be reunited :)
Thank you,
The PetLink Team
Réponse : PetLink
Hi Rich, thank you for the kind review! We hope you and your pet love the new tag :)
Thank you,
The PetLink Team
it was great and everyone was so nice i…
it was great and everyone was so nice i asked questions and they answered me even with questions that didn’t know they looked up the information for je
12 avril 2026
Réponse : PetLink
Hi Nafeezah, thank you so much for the wonderful review! We will always do our best to answer your questions and resolve issues to the best of our ability! We wish you and your pets the best :)
Thank you,
The PetLink Team
Réponse : PetLink
Hi Jennifer, thank you for the wonderful review! We wish you and your pets the best. :)
Thank you,
The PetLink Team
It doesn't actually show my home and at…
It doesn't actually show my home and at times it will show her right in the middle of the street when I know she's not.
7 février 2026
Réponse : PetLink
"Hello Mary. We apologize for the frustration with the location mapping inaccuracy. We take accuracy seriously and would like to fix this. Please contact our support team at gps@petlink.net so we can investigate why it is not accurately showing your home."
Réponse : PetLink
Hi Vicky, thank you for the great review! We wish you and your pets the best :)
Thank you,
The PetLink Team
PetLink's customer service is outstanding
My experience with PetLink's customer service was excellent.
11 avril 2026
Réponse : PetLink
Hi Mona, thank you for the lovely review! We take pride in our customer service and make sure our customers' issues are resolved to the best of our ability. We wish you and your pets the best!
Thank you,
The PetLink Team
User friendly!
10 avril 2026
Réponse : PetLink
Hi there, thank you for the great review! We wish you the best :)
Thank you,
The PetLink Team
The collars I ordered are a little big…
The collars I ordered are a little big for my 9 mo. old kittens. Good quality product and they will grow. My order arrived on time in good shape. I'm very satisfied.
25 mars 2026
Réponse : PetLink
Hi Darlene, thank you for the nice review! Your kittens will definitely grow into the collars :) we wish you and them the best!
Thank you,
The PetLink Team
I love the product - but . . .
I love the product, and when my dog chewed up the device, PetLink gave me a new one, free of charge. My only reason for not giving 5 stars, is that email is the way to communicate, and sometimes takes days for a problem to be solved. In my case, I was a wreck during the week my dog wasn't trackable. I wish customer service could act quicker.
6 février 2026
Réponse : PetLink
Hi Kathy, we apologize for the delay in response. We were out of the office Monday, 4/6 for the observance of the Easter Holiday. We try to get back to all of our inquiries as soon as possible, and we sincerely apologize for the inconvenience. Please let us know if you need assistance with anything else!
Thank you,
The PetLink Team
Rachel handled the order of our PetLink…
Rachel handled the order of our PetLink GPS and our 2 year app subscription to track our fur baby! Rachel was more than competent and very professional.
10 avril 2026
Réponse : PetLink
Hi Terri, thank you for the great review! We're happy cusotmer service was able to help you. We wish you and your pet the best!
Thank you,
The PetLink Team
grateful for the safety
Easy shopping even with all the options and always good quality and durable. Want to make sure my little "spud" is in good equipment/apparel. Safety is key for our precious loves.
3 avril 2026
Réponse : PetLink
Hi Sandie, thank you for the lovely review! Safety is our #1 priority, so we are always here to help you and Spud!
Thank you,
Thet PetLink Team
Great service and help.
4 février 2026
Great product
4 février 2026
Réponse : PetLink
Hi Eileen, thank you for the kind review! We wish you and your pets the best :)
Thank you,
The PetLink Team
Love the tag!
4 février 2026
Réponse : PetLink
Hi Michelle, thank you for the nice review! We wish you and your pet the best :)
Thank you,
The PetLink Team
Réponse : PetLink
Hi Lauren, thank you for the nice review! We wish you and your pets the best!
Thank you,
The PetLink Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.