I appreciate they keep record of information for my pets. Unfortunately my cat lost his collar and tag again! I wish they were not so expensive and would ship faster. My one cats collar has never fall... Voir plus
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Lisez les avis des autres
This was my first experience with support and everything worked out well. I called because of a defective gps tracker and the support representative I spoke with helped me tremendously by helping me t... Voir plus
WE have delt with pet link before and appreciated everything that we have gotten from them and appreciated their helping to keep our dog safe .We feel that they are there for us we need them the most... Voir plus
Although when ordering alert tags for the leash, it's says to allow 3 weeks that seems like a long time for such a valuable resource. Additionally, I placed the order on Sep 8th but wasn't acknowledg... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Peace of mind comes from trusted service PetLink has been a leader in pet identification and reunification for over 30 years. With our microchips, we create a lifelong link between people and pets. It’s easy to add all your pets to one account, update your contact information, and even provide coverage should you take your pet abroad. With no complicated processes or annual renewals, we promise to keep your pet safe for life. We provide a service we hope our customers will never have to use, but if they do, it’s not only the microchips that make the difference, it’s our level of care and support. With PetLink, it’s personal.
Coordonnées de contact
345 West Cummings Park, 01801, Woburn, MA, Etats-Unis
- 1-877-PETLINK
- petlink@petlink.net
- www.petlink.net
4,4
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 54 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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UGH I RECEIVED A BASEBALL CAP THAT SAYS…
UGH I RECEIVED A BASEBALL CAP THAT SAYS THE DOG FATHER. THAT MEANS FOR A DAD, A MAN. I RECEIVED A BASEBALL CAP FOR THE SIZE OF A YOUNG BOY. NOW
I'M ASKING FOR AN EXPLANATION. THEY SAY READ THE SMALL PRINT . THEY RUN SMALL . DON'T BUY, EVER!!!
11 juin 2026
Réponse de PetLink
Hi Irma, we're so sorry your hat did not meet expectations. We will be reaching out via email to assist you with this!
Thank you,
The PetLink Team
Easy to register my microchip and…
Easy to register my microchip and purchase a collar and tag for my contact information.
12 avril 2026
Réponse de PetLink
Hi Laura, thank you for the great review! We're happy you were able to quickly register your chip. We wish you and your pets the best :)
Thank you,
The PetLink Team
Réponse de PetLink
Hi Carol, thanks for the great review! We hope you love the shirt and we wish you and your pets the best :)
Thank you,
The PetLink Team
Smooth Purchase
This was my first PetLink shirt purchase, and it was smoothly successful. Thank you!
11 juin 2026
Réponse de PetLink
Hi Kim, thank you for the lovely review! Happy you had a seamless purchase, and hope you love your shirt :) We wish you and your pets the best!
Thank you,
The PetLink Team
PetLink GPS is a great tool for keeping…
PetLink GPS is a great tool for keeping up with my dog, who loves to wonder.
9 juin 2026
Réponse de PetLink
Hi Cindy, thank you for the lovely review! If you want to send in a more detailed testimonial, please email us at gps@petlink.net! We would love to hear more about your experience (and see your pup!).
Thank you,
The PetLink Team
Verification of Microchip Number Recommendation
Thank you for the ease of placing an order. Only recommendation would be once we gave a particular pet's microchip #, it would be easier to have a link to it and just be able to confirm that the microchip number is correct. Just a suggestion especially with technology today.
11 juin 2026
Réponse de PetLink
Hi there, thank you for the inquiry! We'll look into this - we wish you and your pets the best!
Thank you,
The PetLink Team
website glitch
When I first tried to order my pets' tags, the checkout page wouldn't let me enter the coupon code from the email. (I re-checked and re-entered it many times, changed letter case, etc. Still requested "valid" code.) More than 24 hours later, it worked as stated and I could place my order.
8 juin 2026
Réponse de PetLink
Hi there, sorry about that! it was a glitch we were having and fixed ASAP, we apologize for the inconvenience. We hope you like your treats from the store!
Thank you,
The PetLink Team
Réponse de PetLink
Hi there, thank you for the nice review! Your tag will arrive within the next few days! We wish you and your pets the best :)
Thank you,
The PetLink Team
I requested a status update on my order…
I requested a status update on my order and received one within a few minutes! That’s pretty awesome! 👏
11 juin 2026
Réponse de PetLink
Hi Ginny, thanks for the great review! We're happy we could assist you in a timely manner. We wish you and your pets the best!
Thank you,
The PetLink Team
Réponse de PetLink
Hi Michelle, thank you for the wonderful review! We wish you and your pets the best :)
Thank you,
The PetLink Team
Réponse de PetLink
Hi Janet, thank you for the great review! We wish you and your pets the best :)
Thank you,
The PetLink Team
PetLink always helps LEGEND and I…
PetLink always helps LEGEND and I reunite and I don't have any complaints when it comes to the teamwork. THANKS with besitos.(Kisses) for helping me get back to my home.
6 juin 2026
Avis spontané
Réponse de PetLink
Hi Shirly, thanks for the great review! We're happy that you and Legend could be reunited! If you want to write us a Together Again story, write to petlink@petlink.net with a photo of Legend. It will appear in the Together Again Stories section of our website :)
Thank you,
The PetLink Team
Battery life doesn’t last long for the…
Battery life doesn’t last long for the price paid
7 avril 2026
Réponse de PetLink
Hi Shari, Thank you for your review. We're very sorry to hear the battery life is not meeting your expectations, especially given the price point. We want to ensure you get the performance you paid for. Sometimes battery life can be impacted by specific settings or usage habits. Please reach out to our support team at gps@petlink.net. We’d love to walk you through some troubleshooting steps.
Réponse de PetLink
Hi Carol, thank you for the great review! We wish you and your pets the best :)
Thank you,
The PetLink Team
No lost dog but replacing ID tag was…
No lost dog but replacing ID tag was quick and simple
4 avril 2026
Réponse de PetLink
Hi there, thanks for the great review! So happy your dog is safe and you received your new tag! We wish you both the best :)
Thank you,
The PetLink Team
The shirt came out great I really love…
The shirt came out great I really love it. And the color is amazing as well. Keep up the great work PetLink you guys are doing a super job. 👍👍👍👍
4 juin 2026
Réponse de PetLink
Hi there, thank you for the great review! Our shirts are fun, so we're glad you agree! We wish you and your pets the best :)
Thank you,
The PetLink Team
Received tracking number
5 juin 2026
Réponse de PetLink
Hi Mary, thanks for the review! Your product should be arriving soon :)
Thank you,
The PetLink Team
Great product
Kind of long wait for the products but good service and we love the collars.
29 mai 2026
Réponse de PetLink
Hi Randy, thanks for the great review! We apologize for the long wait, but happy that you received and like your collars :)
Thank you,
The PetLink Team
The replacement tag we ordered from…
The replacement tag we ordered from PetLink is perfect for our active one-year old puppy. Our goal is to keep her safe and this help get her home if she should ever 'escape'.
1 avril 2026
Réponse de PetLink
Hi Jane, thank you for the great review! You are definitely doing an amazing job keeping your puppy safe by registering them AND getting them a collar tag! Keep up the great work :)
Thank you,
The PetLink Team
Terrible customer service
Terrible customer service — completely unprofessionalI recently tried to register the microchip for my new rescue dog and was met with awful customer service. Before any conflict even arose, the representative, Sonya, was incredibly rude, short, and unprofessional. She completely forgot the "service" aspect of customer service and made a simple registration process miserable. Management needs to address Sonya's behavior immediately. I expected much better support for pet owners trying to keep their animals safe.
Update: And I see that Petlink replied. I asked to speak to Sonya's supervisor when on the call, she said she was the supervisor and there wasn't a manger she could direct me to. Or owner. So no I'm absolutely not looking to resolve this at this time. She should be fired, and a better conflict resolution practice should be implemented in your company and a better/easier registration solution should be created. A better service oriented customer service program should be created, and multiple ways to reach out to superiors should be available. And based on the other reviews it sounds like your company needs to get rid of a cavalier and unprofessional culture. I don't believe that this is a rogue case or employee. This is definitely an environment that breeds "the customer is NEVER right". That is where Petlink should focus it's work on. Not trying to repair the reputation once a review is made.
3 juin 2026
Avis spontané
Réponse de PetLink
Hi Heather, We are incredibly sorry to hear about your experience with Sonya, and we truly appreciate you bringing this to our attention. What you described regarding her tone and demeanor is unacceptable and falls far below the level of service and professionalism we expect for our pet owners. We take your feedback very seriously and are addressing this incident directly with Sonya and our management team to ensure it does not happen again. We would love the opportunity to make things right, help you get your new rescue dog's microchip successfully registered, and restore your faith in our services. Please contact us directly at petlink@petlink.net. We are committed to resolving this for you as quickly as possible.
Update:
Thank you for providing additional context regarding your experience. We take your feedback seriously and apologize that your interaction did not meet your expectations. We want to clarify that our teams are structured to ensure every customer has an escalation path, and we are reviewing our internal communication to ensure this is always made clear. Your comments regarding our registration process, supervisor access, and overall customer service culture have been shared directly with our upper management team. We are continuously working to improve our systems and training to better serve our community. While we understand you are not looking to engage with us further at this time, we remain committed to using your feedback to drive meaningful changes in our service and culture. If you do wish to discuss this matter in the future, please feel free to reach out to us at petlink@petlink.net.
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