I appreciate they keep record of information for my pets. Unfortunately my cat lost his collar and tag again! I wish they were not so expensive and would ship faster. My one cats collar has never fall... Voir plus
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Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
This was my first experience with support and everything worked out well. I called because of a defective gps tracker and the support representative I spoke with helped me tremendously by helping me t... Voir plus
WE have delt with pet link before and appreciated everything that we have gotten from them and appreciated their helping to keep our dog safe .We feel that they are there for us we need them the most... Voir plus
Although when ordering alert tags for the leash, it's says to allow 3 weeks that seems like a long time for such a valuable resource. Additionally, I placed the order on Sep 8th but wasn't acknowledg... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Peace of mind comes from trusted service PetLink has been a leader in pet identification and reunification for over 30 years. With our microchips, we create a lifelong link between people and pets. It’s easy to add all your pets to one account, update your contact information, and even provide coverage should you take your pet abroad. With no complicated processes or annual renewals, we promise to keep your pet safe for life. We provide a service we hope our customers will never have to use, but if they do, it’s not only the microchips that make the difference, it’s our level of care and support. With PetLink, it’s personal.
Coordonnées de contact
345 West Cummings Park, 01801, Woburn, MA, Etats-Unis
- 1-877-PETLINK
- petlink@petlink.net
- www.petlink.net
4,4
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 54 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Réponse de PetLink
Hi Polly, we're sorry to hear about your collar. If you want to get a new one, we have specials that include discounts all year long. Check your email and you should be able to find one that is still active :)
Thank you,
The PetLink Team
i got what i wanted and it was grate
30 avril 2026
Réponse de PetLink
Hi Clinton, thank you for the review! We wish you and your pets the best :)
Thank you,
The PetLink Team
I had trouble signing into my account
I had trouble signing into my account, asked for help, they got back to me, ordered a new tag. Thank you
1 juillet 2026
Réponse de PetLink
Hi Loretta, thank you for the great review! We are thrilled we could assist you in a timely manner. We wish you and your pets the best :)
Thank you,
The PetLink Team
Battery has to be charged more often than another brand.
I have 3 different gps trackers on my dogs. Although I like Petlink better than Fi, it's still not as good as Tractive. The battery does not last as long. What I do like is the velcro band for attaching to the collar (but my dogs are short haired -- I don't know how it would do on a fluffy dog whose fur would get caught. I've had this gps for about a month, and it has given me 1 false notification stating that my dog had left and he had not. I get them quite often with Fi.
28 avril 2026
My cat Dar wears AirTag but loses her…
My cat Dar wears AirTag but loses her collar a lot. In the past she always came home after a few days. I could always see where she was. Dar hadn't returned in over a week and I realized her tag had not moved for 2 days. I realized I could not find her that her collar was off. I was so upset that I didn't know where she was or if she was hurt. I was just getting ready to post about her on line when I received an email from PetLink that a person had found Dar. They provided me with the name, phone number and email. I made the connect and have my baby back. They also followed up with email to make sure I was reconnected with Dar. This is a fabulous service. If not for PetLink the person finding my cat would never have found me or me her. I would never have a cat without it
29 juin 2026
Avis spontané
Réponse de PetLink
Hi Lynne, thank you for the amazing review! If you would like to share your story with photos to us directly, please email us at petlink@petlink.net! We would love to share it with photos to our socials :)
Thank you,
The PetLink Team
It was all quick and practical.
27 avril 2026
Réponse de PetLink
Hi Max, thanks for the great review! We wish you and your pets the best :)
Thank you,
The PetLink Team
A Truly Dedicated Company
I really love that I can keep track of Amira wherever she and I go. It’s a blessing to be able to keep an eye on her when she goes outside to play. Unfortunately, during one of our trips, I lost the charger and probably left it at a hotel. I was easily able to reach out and find a replacement. Service was great.
23 juin 2026
Réponse de PetLink
Hi Marta, thank you for the great review! We're happy that PetLink can offer peace of mind when travelling! That's exactly what our microchips and GPS are for. We wish you and your pets the best :)
Thank you,
The PetLink Team
It was fast and easy
It was fast and easy. this is the second time I have ordered this type of collars. I love the flat tag that is slid on to the collar no hanging tags prevents accidents.
13 juin 2026
Réponse de PetLink
Hi Mary, thanks for the great review! We wish you and your pets the best :)
Thank you,
The PetLink Team
My shipment was promptly sent and…
My shipment was promptly sent and CORRECT! Easy to order and right on time.
12 juin 2026
Réponse de PetLink
Hi Melissa, thanks for the wonderful review! Happy you could get your items when you expected. We wish you and your pets the best :)
Thank you,
The PetLink Team
They have always been professional
They have always been professional, courteous and responsive to any communications I have had with them.
20 juin 2026
Réponse de PetLink
Hi Kay, thanks for the great review! We have an excellent customer service team who is here to support you 24/7 for lost and found pets. We wish you and your pets the best :)
Thank you,
The PetLink Team
The website was user friendly and…
The website was user friendly and enabled me to locate the item I was looking for and purchase it.
19 juin 2026
Réponse de PetLink
Hi Michael, thanks for the fantastic review! We're happy you found the site user-friendly and were able to get where you needed to go. We wish you and your pets the best :)
Thank you,
The PetLink Team
Cool T-shirt
I saw a T-shirt that I really liked and needed to order it by a specific date in order to get it by Father's Day. It arrived on time and looks good. I look forward to wearing it around town.
18 juin 2026
Réponse de PetLink
Hi Glenn, thank you for the great review! We hope you love the t-shirt and wish you and your pets the best :)
Thank you,
The PetLink Team
The tags we have ordered from them are…
The tags we have ordered from them are of the highest quality. The printing lasts forever which doesn’t happen on all tags. The glitter is just an added bonus. :) Love them!
18 avril 2026
Réponse de PetLink
Hi Lynn, thanks for the awesome review! We love the glitter tag too, it's one of our most popular items! We wish your and your pets the best :)
Thank you,
The PetLink Team
Réponse de PetLink
Hi Michelle, thank you for the great review! We hope you love your products and wish you and your pets the best :)
Thank you,
The PetLink Team
Buyer beware
I was told by my vet there was no fee beyond the cost of the microchip for registering my dog, but the AI loop that masqueraded as "help" made finding that impossible.
Update: despite the appearance that PetLink has reached out to help, in fact without paying the fees, there is no way to register. Go with a different company.
18 juin 2026
Avis spontané
Réponse de PetLink
Hi Kristine, we apologize for the inconvenience. If you are still in need of assistance, please reach out to us petlink@petlink.net. One of our customer service agents will assist!
If you send us your pet's microchip number, we will be able to check our database and help you to resolve this matter.
Thank you,
The PetLink Team
Réponse de PetLink
Hi Patricia, thank you for the great review! We hope you like your products and wish you and your pets the best!
Thank you,
The PetLink Team
When you need replacement tags
When you need replacement tags, it's best to go to the original source.
17 avril 2026
Réponse de PetLink
Hi there, thank you for the great review! Our tags on our store are definitely best in class and perfect for any dog or cat. We wish you and your pets the best :)
Thank you,
The PetLink Team
Réponse de PetLink
Hi Lois, thank you for the great review! We wish you and your pets the best :)
Thank you,
The PetLink Team
Easy to navigate and use especially if…
Easy to navigate and use especially if you already have an account. Also, great products and prices.
17 juin 2026
Réponse de PetLink
Hi there, thank you for the great review! We wish you and your pets the best :)
Thank you,
The PetLink Team
Resolved my issue in hours not days
I had a concern that I couldn't resolve online. I emailed them and they fixed it in a couple of hours. Very grateful for their help. Thank you.
17 juin 2026
Avis spontané
Réponse de PetLink
Hi Asela, thank you for the sweet review! Our customer service is always trying to get to issues as fast as possible. Please let us know if you need anything else! We wish you and your pets the best :)
Thank you,
The PetLink Team
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