I appreciate they keep record of information for my pets. Unfortunately my cat lost his collar and tag again! I wish they were not so expensive and would ship faster. My one cats collar has never fall... Voir plus
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Lisez les avis des autres
This was my first experience with support and everything worked out well. I called because of a defective gps tracker and the support representative I spoke with helped me tremendously by helping me t... Voir plus
WE have delt with pet link before and appreciated everything that we have gotten from them and appreciated their helping to keep our dog safe .We feel that they are there for us we need them the most... Voir plus
Although when ordering alert tags for the leash, it's says to allow 3 weeks that seems like a long time for such a valuable resource. Additionally, I placed the order on Sep 8th but wasn't acknowledg... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Peace of mind comes from trusted service PetLink has been a leader in pet identification and reunification for over 30 years. With our microchips, we create a lifelong link between people and pets. It’s easy to add all your pets to one account, update your contact information, and even provide coverage should you take your pet abroad. With no complicated processes or annual renewals, we promise to keep your pet safe for life. We provide a service we hope our customers will never have to use, but if they do, it’s not only the microchips that make the difference, it’s our level of care and support. With PetLink, it’s personal.
Coordonnées de contact
345 West Cummings Park, 01801, Woburn, MA, Etats-Unis
- 1-877-PETLINK
- petlink@petlink.net
- www.petlink.net
4,4
Excellent
1 k avis
Demande des avis aux clients
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A répondu à 54 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Very fast service with correct info
Very fast service with correct info. only problem was the collar was a bit bulky and stiff and used plastic instead of metal on adjustment material so more bulky. The other collars are fine and like the bells.
14 mai 2026
The units dont hold charge well
The units dont hold charge well. Did all the things said to save battery. Had to buy a second unit to put on while charging so my dog stayed tracked. It cost me A GPS Tracking fees
14 mai 2026
Réponse de PetLink
Hi Jeff, We are very sorry to hear about the charging issues you experienced. We know how stressful it is to worry about a pet's location, especially when you did everything right to try and conserve the battery. It is certainly not our intention for you to feel like you have to buy a second unit just to maintain coverage. Please contact us at gps@petlink.net so we can investigate the unit.
I am so happy I trusted PetLink
I am so happy I trusted PetLink for my dog’s chip. My little girl got out unexpectedly from a friend’s yard and was roaming the neighborhood having a good old time. That’s according to her. I was a basket case. A wonderful woman stopped and contained her when she saw her loose. She took her to our shelter where they scanned her for a chip. And thank goodness she had one. I was immediately notified by PetLink and the shelter and we were reunited. My girl Tessa was not fazed by the whole experience but I was a mess.
14 juillet 2026
Avis spontané
everything went smooth could track my…
everything went smooth could track my package that is what I like
14 juillet 2026
That link is great all good experience…
That link is great all good experience New York sucks
13 juillet 2026
The Silicone Collar Tags are above all…
The Silicone Collar Tags are above all others. They don't jingle and hold up to time, great product.
10 mai 2026
Réponse de PetLink
Hi Allison, thank you for the great review! The silicone tags are great for alleviating the jangling sound we get with traditional tags, and we're glad you love it. We wish you and your pet the best :)
Thank you,
The PetLink Team
Easy website to use
It was easy to go in and update our address after moving and update info on my puppy. It gives me peace of mind.
11 juillet 2026
Réponse de PetLink
Hi Debbie, thank you for the kind review! The website was designed specifically with you and your pet in mind. We wish you and your pup the best :)
Thank you,
The PetLink Team
PetLink's website is easy to use and…
PetLink's website is easy to use and especially to edit, which puts it many steps above most websites!
And thanks for being there for us pet owners!
8 juillet 2026
Réponse de PetLink
Hi Renee, thanks for the lovely review! We are happy you value our website and have put in a lot of work into making it user friendly for all our pet owners. That said, if you ever have trouble, please email us at petlink@petlink.net. We wish you and your pets the best :)
Thank you,
The PetLink Team
The shirt I ordered didn’t fit because…
The shirt I ordered didn’t fit because I think they run small
10 juin 2026
No code to register
I have not been able to receive the code to register. I wrote and received feedback and nothing worked. Today I called and I have to wait until Monday to receive help.
9 juillet 2026
Réponse de PetLink
Hi Vivian, We are sorry to hear that you are still having trouble receiving your registration code and that our previous support attempts did not resolve the issue. We understand how frustrating it is to wait. We are taking this seriously and have contacted you directly to expedite a solution.
Réponse de PetLink
Hi there, thank you for the nice review! We wish you and your pets the best :)
Thank you,
The PetLink Team
Order was placed on June 30 and today …
Order was placed on June 30 and today I get confirmation that it has shipped today July 9. It should not take that long to prepare someone's order and ship it, sad!
9 juillet 2026
The product didn't meet my expectations…
The product didn't meet my expectations due to the clasp that comes easily unclasped. The name & Petlink information embroidered is difficult to read. So, if the collar falls off, it becomes ineffective. Someone needs to think of building a collar more like a dog's strength to really work; it should be wider with a stronger clasp.
7 mai 2026
Réponse de PetLink
Hi Jerri, thank you for the kind review! We are always here to help if you dog is ever lost. We wish you and them the best :)
Thank you,
The PetLink Team
Réponse de PetLink
Hi Nicholas, thank you for the great review! We wish you and your pets the best :)
Thank you,
The PetLink Team
Your representative was very…
Your representative was very knowledgeable, explained how your company works. Ended up getting the GPS unit as well. Helped me understand how I had been scammed by pet registration and recovery. I have handled that as well
3 juillet 2026
Réponse de PetLink
Hi Michael, thanks for the great review! We have incredible customer service agents who are commited to helping owners and pets in need. We wish you and your pets the best :)
Thank you,
The PetLink Team
BEWARE: petlink is holding my subscription($100) money hostage till i return other things
Gps needs new phones to operate and there was nothing in ur advertisement saying the version of phone thats needed. I ordered gps, and a year subscription....and it doesnt work on my phone. Gps did not work and my pet was not safe on the 4th of july, and i had already spent over $150 to keep my pet safe. Very disappointed! Waiting on a call and refund
30 juin 2026
Réponse de PetLink
Dear David, We are so sorry to hear that the GPS device and app did not work for you on the 4th of July, especially knowing how stressful that holiday can be for pet safety.We clearly missed the mark by not properly communicating the phone or operating system requirements in our advertising. We understand your frustration with this, especially after you incurred extra expenses to keep your pet safe. We are currently looking into our listings to ensure system requirements are clearly stated moving forward. A member of our team will be reaching out to you directly within 24-48 hours regarding your return and refund.
Easy to order
Easy to order. It got here pretty quick. Love the collar. It’s well made and fits her great. Thank you
29 mai 2026
Réponse de PetLink
Hi Relly, thank you for the great review! We wish you and your pets the best :)
Thank you,
The PetLink Team
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