We have made 3 claims in the last few years and all have been paid without any questioning, minus the expected excesses etc. The process is very easy and we've been very grateful to have our pooch cov... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Pet protect have been wonderful, professional and always keep you in the loop so you know what’s going on.insurance claims always paid without any problems.my dog Rogue was my world and sadly after 6... Voir plus
L'entreprise a répondu
When one of our dogs needed surgery to remove a suspicious lump our vet was able to submit a costing and get it pre-approved before we went ahead so we knew what was covered and how much we needed to... Voir plus
L'entreprise a répondu
Astronomical and unjustified increases in premiums, despite having 3 pets insured with company and only making 3 small claims over the past 7 years. When you cancel they helpfully remind you that pr... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Pet Protect is a well established provider of pet insurance products for cats & dogs in the UK and has been covering pets for over 40 years. Our Lifetime cover offers peace of mind and helps to protect your pets if they become unwell.
Coordonnées de contact
4th Floor, Limelight, Elstree Way, WD6 1JH, Borehamwood, Royaume-Uni
- 0345 602 4797
- enquiries@petprotect.co.uk
- www.petprotect.co.uk
Pet Protect Pet Insurance
4,4
Excellent
4 k avis
Aucun historique récent de demande d’avis
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Excellent service
We had our dog insured with Petprotect for many years, when we started to claim for arthritis injections and complimentary therapy claims were dealt with direct from our vet and any I made direct were always easy to do and handled quickly, always keeping us informed. We have recently lost our dog and again the service and ease of dealing with pet protect has been amazing, I would highly recommended.
13 mai 2026
Avis spontané
Réponse de Pet Protect
We're so sorry for your loss. It's good to know our claims process was easy for you, and that we kept you informed. We appreciate your recommendation and thank you for sharing your experience. Pet Protect
Great communication and prompt payment…
Great communication and prompt payment to vet
Excellent company
1 mai 2026
Avis spontané
Réponse de Pet Protect
We appreciate you taking the time to share your positive experience! We are happy to hear that you were pleased with our communication and payment process. Thank you. Pet Protect
Seamless transaction very efficient…
Seamless transaction very efficient online process backed up with clear communication
24 avril 2026
Avis spontané
Réponse de Pet Protect
We're happy to hear that you found the online process efficient and the communication clear. Thank you for your positive feedback! Pet Protect
I've insured my kitten with PetProtect…
I've insured my kitten with PetProtect and they are amazing. Nothing to much trouble
12 mai 2026
Avis spontané
Réponse de Pet Protect
We're happy to hear that you and your kitten have had such a positive experience with our services. Thank you for sharing your kind words! Pet Protect
Found the whole experience excellent
Found the whole experience of signing up for my dog's insurance really easy and communication was fast and friendly. Great price as well
1 mai 2026
Avis spontané
Réponse de Pet Protect
We're happy to hear that signing up for your dog's insurance was easy, and our communication was fast and friendly. We appreciate your feedback about the price also! Thank you. Pet Protect
Pet Protect have been excellent
Pet Protect have been excellent, we have claimed several times for medication for our Lurchers allergy, they liaise directly with our vet which makes life easier.
11 mai 2026
Avis spontané
Réponse de Pet Protect
We're happy to hear that our direct communication with your vet has made managing your Lurcher's allergy medication easier. Thank you for your positive feedback and kind words! Pet Protect
Ripoff
Staff answered the telephone with professional and curious manner. However to have to pay the vet a 14.5% of the total bill is excessive. What is the point of having an insurance when you punish us with every minute charge ie food !!!.
4 mai 2026
Avis spontané
Réponse de Pet Protect
We appreciate your feedback and are glad you found our telephone service professional. We're sorry you feel the vet fee is excessive and that you feel penalised despite having insurance. We'll review your concerns. Thank you. Pet Protect
Great service
Very quick at providing a pre-authorisation which meant my cat was able to get the treatment she needed as soon as possible. Easy to organise along with the vet clinic and I'm happy with the cover they provided in line with our policy!
Pet insurance is really really important and I can say Pet Protect is one insurance provider I would recommend to people
16 avril 2026
Avis spontané
Réponse de Pet Protect
We're happy to hear that the pre-authorisation process was quick and easy. We appreciate your recommendation and are glad our cover met your policy's expectations. Thank you for your positive feedback! Pet Protect
Réponse de Pet Protect
We appreciate you taking the time to share your positive experience ; it means a lot to us. Thank you. Pet Protect
Keep it up !
Once the claim was set up through our Vets the whole process has been painless and very efficient. Keep it up !
24 avril 2026
Avis spontané
Réponse de Pet Protect
We're happy to hear that the claim process has been efficient. Thank you for your positive feedback; we appreciate it! Pet Protect
Sam Roberts on live chat
Sam Roberts on live chat, was excellent. Very compassionate, very helpful and very sincere. Laura Woollvin
6 mai 2026
Avis spontané
Réponse de Pet Protect
We appreciate you sharing your positive experience. We're happy to hear that our team member was compassionate and helpful. Thank you for your feedback. Pet Protect
Genuine and sympathetic helpdesk agent…
Genuine and sympathetic helpdesk agent - Georgia. We were cut off right at the end of the call and they followed up with an email immediately to apologise, which wasn't necessary, but I really appreciated it, given the upsetting circumstances of my pets condition. We did a direct claim via the vets, paperwork was easy to complete and the agent helped me through it. It was approved without delay and was a weight lifted off my shoulders not having to deal with that during a worrying time.
31 mars 2026
Avis spontané
Réponse de Pet Protect
We appreciate your kind words. We're so glad the claim process was smooth and that it eased your worries during such a difficult time. It's wonderful to know our team could provide support. Thank you. Pet Protect
Submitting my claim was easy and Pet…
Submitting my claim was easy and Pet Protect paid the claim without an issue
23 avril 2026
Avis spontané
Réponse de Pet Protect
We're happy to hear that submitting your claim was easy and that it was paid without any problems. Thank you for your feedback. Pet Protect
Been with pet protect for more than 15 years
Been with pet protect for more than 15 years. They always pay my claims quickly
5 mai 2026
Avis spontané
Réponse de Pet Protect
We appreciate your long-term loyalty and are so glad to hear that our claims process has been quick and easy for you over the years. Thank you. Pet Protect
Réponse de Pet Protect
We're happy to hear that your experience was a good one. Thank you for your positive feedback; we appreciate it. Pet Protect
A first class claims service
A first class claims service. As an insurance professional myself, I wish all insurers dealt with claims in such an efficient way. Hugely impressed!
5 mai 2026
Avis spontané
Réponse de Pet Protect
We're happy to hear that you had a good experience with our claims service. We appreciate your positive feedback and are glad you're impressed with our process. Thank you. Pet Protect
Happy Customer.
Efficiency. Speed. Politeness, Information. Cooperation.
Quick settlement. Liaison with Vet.
21 avril 2026
Avis spontané
Réponse de Pet Protect
We appreciate your kind feedback. We are happy to hear that you were pleased with our quick settlement. Thank you. Pet Protect
Pet protect are very efficient in…
Pet protect are very efficient in dealing with claims in a timely manner
1 avril 2026
Avis spontané
Réponse de Pet Protect
We appreciate you taking the time to share your positive experience. We're happy to hear that our claims process was efficient for you. Thank you. Pet Protect
Service is good.The increased cost as…
Service is good.The increased cost as we have claimed for Nana's long term allergy,cytopoint ,unfair charges are increased because we need to claim long term , especially the yearly increase for the same condition as you state it's a new year no excuse for these charges .
Mr Kelvin Luscombe
16 février 2026
Avis spontané
Réponse de Pet Protect
We appreciate your feedback. We understand your concern regarding the cost increases. Thank you for taking the time to share your experience. Pet Protect
Hi Booking was easy and it gives good…
Hi Booking was easy and it gives good cover
2 mars 2026
Avis spontané
Réponse de Pet Protect
We're happy to hear that the process was easy and that you like the cover we offer. Thank you for your positive feedback! Pet Protect
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