Very quick at providing a pre-authorisation which meant my cat was able to get the treatment she needed as soon as possible. Easy to organise along with the vet clinic and I'm happy with the cover t... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Genuine and sympathetic helpdesk agent - Georgia. We were cut off right at the end of the call and they followed up with an email immediately to apologise, which wasn't necessary, but I really appreci... Voir plus
L'entreprise a répondu
We had our dog insured with Petprotect for many years, when we started to claim for arthritis injections and complimentary therapy claims were dealt with direct from our vet and any I made direct were... Voir plus
L'entreprise a répondu
Service is good.The increased cost as we have claimed for Nana's long term allergy,cytopoint ,unfair charges are increased because we need to claim long term , especially the yearly increase for the... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Pet Protect is a well established provider of pet insurance products for cats & dogs in the UK and has been covering pets for over 40 years. Our Lifetime cover offers peace of mind and helps to protect your pets if they become unwell.
Coordonnées de contact
4th Floor, Limelight, Elstree Way, WD6 1JH, Borehamwood, Royaume-Uni
- 0345 602 4797
- enquiries@petprotect.co.uk
- www.petprotect.co.uk
Pet Protect Pet Insurance
4,3
Excellent
4 k avis
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Excellent customer service
When my policy lapsed and cancelled due to a system glitch, they had me back up and running in 48 hours! Top notch service from the team.
11 mai 2026
Avis spontané
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Excellent service
We had our dog insured with Petprotect for many years, when we started to claim for arthritis injections and complimentary therapy claims were dealt with direct from our vet and any I made direct were always easy to do and handled quickly, always keeping us informed. We have recently lost our dog and again the service and ease of dealing with pet protect has been amazing, I would highly recommended.
13 mai 2026
Avis spontané
Réponse de Pet Protect
We're so sorry for your loss. It's good to know our claims process was easy for you, and that we kept you informed. We appreciate your recommendation and thank you for sharing your experience. Pet Protect
Great communication and prompt payment…
Great communication and prompt payment to vet
Excellent company
1 mai 2026
Avis spontané
Réponse de Pet Protect
We appreciate you taking the time to share your positive experience! We are happy to hear that you were pleased with our communication and payment process. Thank you. Pet Protect
Seamless transaction very efficient…
Seamless transaction very efficient online process backed up with clear communication
24 avril 2026
Avis spontané
Réponse de Pet Protect
We're happy to hear that you found the online process efficient and the communication clear. Thank you for your positive feedback! Pet Protect
I've insured my kitten with PetProtect…
I've insured my kitten with PetProtect and they are amazing. Nothing to much trouble
12 mai 2026
Avis spontané
Réponse de Pet Protect
We're happy to hear that you and your kitten have had such a positive experience with our services. Thank you for sharing your kind words! Pet Protect
Found the whole experience excellent
Found the whole experience of signing up for my dog's insurance really easy and communication was fast and friendly. Great price as well
1 mai 2026
Avis spontané
Réponse de Pet Protect
We're happy to hear that signing up for your dog's insurance was easy, and our communication was fast and friendly. We appreciate your feedback about the price also! Thank you. Pet Protect
Pet Protect have been excellent
Pet Protect have been excellent, we have claimed several times for medication for our Lurchers allergy, they liaise directly with our vet which makes life easier.
11 mai 2026
Avis spontané
Réponse de Pet Protect
We're happy to hear that our direct communication with your vet has made managing your Lurcher's allergy medication easier. Thank you for your positive feedback and kind words! Pet Protect
Ripoff
Staff answered the telephone with professional and curious manner. However to have to pay the vet a 14.5% of the total bill is excessive. What is the point of having an insurance when you punish us with every minute charge ie food !!!.
4 mai 2026
Avis spontané
Réponse de Pet Protect
We appreciate your feedback and are glad you found our telephone service professional. We're sorry you feel the vet fee is excessive and that you feel penalised despite having insurance. We'll review your concerns. Thank you. Pet Protect
Great service
Very quick at providing a pre-authorisation which meant my cat was able to get the treatment she needed as soon as possible. Easy to organise along with the vet clinic and I'm happy with the cover they provided in line with our policy!
Pet insurance is really really important and I can say Pet Protect is one insurance provider I would recommend to people
16 avril 2026
Avis spontané
Réponse de Pet Protect
We're happy to hear that the pre-authorisation process was quick and easy. We appreciate your recommendation and are glad our cover met your policy's expectations. Thank you for your positive feedback! Pet Protect
Réponse de Pet Protect
We appreciate you taking the time to share your positive experience ; it means a lot to us. Thank you. Pet Protect
Keep it up !
Once the claim was set up through our Vets the whole process has been painless and very efficient. Keep it up !
24 avril 2026
Avis spontané
Réponse de Pet Protect
We're happy to hear that the claim process has been efficient. Thank you for your positive feedback; we appreciate it! Pet Protect
Sam Roberts on live chat
Sam Roberts on live chat, was excellent. Very compassionate, very helpful and very sincere. Laura Woollvin
6 mai 2026
Avis spontané
Réponse de Pet Protect
We appreciate you sharing your positive experience. We're happy to hear that our team member was compassionate and helpful. Thank you for your feedback. Pet Protect
Genuine and sympathetic helpdesk agent…
Genuine and sympathetic helpdesk agent - Georgia. We were cut off right at the end of the call and they followed up with an email immediately to apologise, which wasn't necessary, but I really appreciated it, given the upsetting circumstances of my pets condition. We did a direct claim via the vets, paperwork was easy to complete and the agent helped me through it. It was approved without delay and was a weight lifted off my shoulders not having to deal with that during a worrying time.
31 mars 2026
Avis spontané
Réponse de Pet Protect
We appreciate your kind words. We're so glad the claim process was smooth and that it eased your worries during such a difficult time. It's wonderful to know our team could provide support. Thank you. Pet Protect
Great company with good communication…
Great company with good communication levels, providing absolute peace of mind for the procedure on my dog.
Thank you.
6 mai 2026
Avis spontané
Réponse de Pet Protect
We're happy to hear that our communication provided you with peace of mind. Thank you for your positive feedback and for recognizing our efforts! Pet Protect
Submitting my claim was easy and Pet…
Submitting my claim was easy and Pet Protect paid the claim without an issue
23 avril 2026
Avis spontané
Réponse de Pet Protect
We're happy to hear that submitting your claim was easy and that it was paid without any problems. Thank you for your feedback. Pet Protect
Been with pet protect for more than 15 years
Been with pet protect for more than 15 years. They always pay my claims quickly
5 mai 2026
Avis spontané
Réponse de Pet Protect
We appreciate your long-term loyalty and are so glad to hear that our claims process has been quick and easy for you over the years. Thank you. Pet Protect
My claim for my cat, Marley.
My claim for my cat, Marley, was paid out quickly and efficiently, and I was kept advised throughout the process.
10 avril 2026
Avis spontané
Réponse de Pet Protect
We're happy to hear that your claim was resolved quickly! We appreciate you acknowledging our communication throughout the process. Thank you for your feedback. Pet Protect
Réponse de Pet Protect
We're happy to hear that your experience was a good one. Thank you for your positive feedback; we appreciate it. Pet Protect
A first class claims service
A first class claims service. As an insurance professional myself, I wish all insurers dealt with claims in such an efficient way. Hugely impressed!
5 mai 2026
Avis spontané
Réponse de Pet Protect
We're happy to hear that you had a good experience with our claims service. We appreciate your positive feedback and are glad you're impressed with our process. Thank you. Pet Protect
Happy Customer.
Efficiency. Speed. Politeness, Information. Cooperation.
Quick settlement. Liaison with Vet.
21 avril 2026
Avis spontané
Réponse de Pet Protect
We appreciate your kind feedback. We are happy to hear that you were pleased with our quick settlement. Thank you. Pet Protect
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