Pinnacle Property Management Avis 

Pinnacle Property Management are the worst management agents.
We have had a full blown active brothel in operation for 3 years. We have a madam that greets clients at the door in broad day light and men lining up outside of the building waiting to gain entrance to the young girls who have been installed in the apartment. Pinnacle Property Management were not aware of this.
When the police were then involved and asked for CCTV cameras footage we were all informed that the CCTV was not working.
With theft of people mail and parcles also reported to Pinnacle Property Management again when the residents reported the matter to the police we were again informed that the CCTV cameras were not working.

During COVID we had no cleaners for nearly 3 months there are 61 apartments in the block. People were getting ill.

The main entrance of the building is like an scuffy un kepted, unclean building. The front entrance has not been cleaned for over 5 years or more.

Do not be fooled by Pinnacle slick website and promises they will take your building and run it down to the ground and then charge the leaseholders to fix.

The list goes on and on they are asset strippers and will run down your property to the ground.

In just three years Pinnacle managed to increase our service charge by over 60% due to a combination of poor management, wrong decisions and downright ineptitude.
This would be hard to swallow even if the company was providing a decent service but it’s made even worst by awful customer service

I would give 0 stars if I could. I call, no one follow up, I email, no one replies. I ask for a reply on the email, I don't get a solution. They just drag their feet in particular a woman called Hellen.

Our building was taken over by Pinnacle in the last few months and i think they have done a very very good job at managing the building . it is a large 120 flat building in Surrey and the customer service is impeccable. I personally want to thank Rula Konda for her efficiency and professionalism.

It's a disaster and they do not care about it! As long as they are making a profit all is good! They are responding in a very rude way to every request or complaint! They printed everywhere warnings that those who make noise after 11 pm are going to get a fine and even hired some yard guards to watch on people simply having dinner and release warnings of noise 2 years ago. Yet do nothing when there is a real complaint about noise past midnight, being suggested to call the police. It is a joke of a company ignoring and postponing dealing with major structural issues in the building and treating residents badly, demoralising!

Pinnacle Property Management look after the estate I live in, they also own the building that my flat is located in. I pay them a lot of money for the service charge and estate charge.

Myself and numerous neighbors have contacted them regarding issues such as no light in our bin shed, rubbish littering the streets, and old fencing that has been up for 3+ years that is blocking a footpath. Initially the fencing was there because building work was being carried out on the estate so completely fair enough. However, the building work was completed a long time ago, and the fence still remains. A lot of people have complained about it, Pinnacle either won't respond or say it isn't their problem (it is).

Honestly, this is one of the worse companies I have dealt with. They are just money grabbers and don't care about the residents.

They always been friendly and efficient with me.

A rubbish company that has ripped us off for 6 years now. Provide no evidence of spend.
Residents have taken over the Management of our estate now and we're saving nearly 50%.
Pinnacle now sulking and won't pay us the money back they have skimmed off.
Terrible service. Incompetent and deserve to lose all their business to Resident Associations.

Worst management company I have dealt with ever. John Gill so called Property Manager should not even be in his position, he doesn’t reply to emails and never delivers on anything he says he will do. Apart from a few team members who try to help the rest are useless.

As leaseholders you have the right to change your management company and I am going to speak to the leaseholders in my building to do exactly this.

Why should we pay for a service we don’t receive.

Constantly ignoring requests for maintenance and spending time in inconsequential stuff instead which requires residents to pay more money, of course!

My complaints this month (its the 13th)

Currently on hold for 40 minutes. 9 o'clock at night..

It's been 30 worling days since I was told I would receive a voucher for a missed appointment.

They sent a worker to my door today for a job that was finished a month ago. Both parties (myself and the poor worker) were confused.

Received no emails back to two issues i had. One being that my back door has a huge gap in it and still hasn't been fixed. This is letting alot of cold air into the house.

Don't worry. I'll update every month.

Real shame that this is the respect the Army have, for chosing this company to look after its soldiers.

Absolutely disgusting service from Pinnacle. They have rescheduled my appointment from late October THREE TIMES because they failed to show up and each time I had waited at home ALL DAY. The man who I spoke to on the phone had such an attitude problem and should be given the sack. Worst experience. One star is far too kind IMO.

Awful service from this company!

Latest rudeness i've endured after countless previous incidents...

We are in the process of moving home and we have to pay £360 for pinnacle to print a new pack/agreement for the new owners - despite it not being anywhere in our contract this is needed nor there any legal issue for this - We have already paid pinnacle for the year in advance!

Today my solicitor says the pack I paid for hasnt been recieved, 2 months after pinnacle too my money.

I just rang pinnacle and gave mine and my partners name to query if and when the pack was sent as requested. I gave my home details for them to find me and was put on hold to be transferred to the legal team.
Shortly after the phone was answered by an abrupt and rude individual stating "Hello, i see we have a discrepency with your name!". That is how she answered.

I said excuse me and i just wanted to check that the document I have paid £360 for was sent correctly to my solicitor.

She replied "well i need to establish who are you!" She was so blunt and rude!!

I sad my name and my partners name again where she replied its not in my name only my partners. I said well i know my partners name and you accepted the £360 from me and emails from me asking for the money. She was so rude and came across put out that she had to speak to me.
Shocking behaviour for someone who is client/customer facing!

Furthermore when we first moved to our home we noted it only had my partners name and took advice on how to change this, I sent and email 7 years ago (when we purchased the property), 6 and 4 years ago which included ID's at pinnacles request (to the legal team), which clearly ended up no where.

Today i can only be happy we are moving property and dont have to have anything to do with pinnacle ever again, they are fairless useless, have no customer service skills and pretty much just rob you of £360 to print a 46 document, post it to the solicitor to hand over to the new owner!

Wrongly blamed for errors with Pinnacle’s bank accounts, with my refund being over a month delayed

Whilst technical mishaps do happen, the whole situation was terribly handled.

The technical issue took over a month to resolve, with no form of communication along the way. At no point did we receive any updates/explanation for the unacceptable delay, and were instead blamed for Pinnacle's issues- despite providing insurmountable proof of payment from the beginning. This was an embarrassing mismanagement, exposing poor internal audit trails, for what should have been an incredibly simple request

THEY NEVER ANSWER THE PHONE!!! Bored of only ever getting there voicemail. When you do eventually hear back it’s by a quick text message, what an awful way to run a business. When eventually got a date set with them they never even turned up!! Rang and rang to find out where they were and guess what, THE ANSWERPHONE!! 3 hours later still nothing!! Such a shame our letting agent keep using them! Hopefully they’ll see sense and use someone else!!!

I needed to contact Pinnacle regarding a customer's remortgage application; with the solicitors requesting a deed of variation to be signed in order to allow the new mortgage to proceed to completion. The solicitors only asked for this form to be signed with less than a week to go until the expected completion date.
I got in touch and a person called Robyn responded within a couple of hours to offer assistance and help to the customer. With her help we have been able to get the deed of variation to the right people and signed back to the solicitors within a very short time frame.
As a mortgage adviser I dread being asked for deed of variations as most other management companies are painfully slow in responding and resolving these requests but Robyn and Pinnacle were superb and really understood that in today's climate a delay to the remortgage completing could have cost the client £100's more a month.
Thank you Robyn! You really went above and beyond to help

Where do I start with this company. What I am writing and what I really want to write are two different things. Staff are completely out of order. Their pricing are extremely expensive and unacceptable for what they do. You ask them a simple question they hang and dont want to talk to you. This company really shouldn't be trading and all it takes just to read this reviews to understand what this company really is. 85% are rating this company with 1 star. If there was - 0 Star that's what they would be getting.

BEWARE!!! To all that are thinking of using this company, do yourself a favour and go with a different agent, this company is a complete and utter joke and should be made to stop trading. The service you receive from their staff is beyond a joke, you'd get better service from a dog. You call them and are greeted with "calls are recorded" before getting through, you then make a complaint with them, they then speak to you worse than trash and fail to follow any complains procedure let alone log the complaint. They deny any calls ever being made, they apparently do not record calls either and then they turn around and state "oh we outsource to a different company to take all our calls" um excuse, you're a tiny little letting agent and you have to outsource for calls to a call centre don't make me laugh. Read all other reviews and you'll save yourself time and stress by NOT DEALING with this pathetic excuse of a letting agent.

Shocking, I’m almost lost for words of how poor my experience has been.

I own an apartment in the Invicta building in Bristol which I’m currently trying to remortgage. It’s been flagged as not up to current regulations due to the cladding on the building. All I need is a simple letter confirming that the work is being carried out so it conforms to regulations for the bank. It’s been almost 5 weeks now since I first started chasing. My ‘Property Manager’ Francesca Hill, takes no responsibility at all for this and constantly passes the buck, promises to call me then doesn’t, won’t answer the phone to me and now won’t even return my emails. It’s crazy to think we pay these people thousands of pounds a year to ‘manage’ our properties.

With the interest rates rising all the time this delay is due to cost me circa £5000 over the course of the mortgage.

I wouldn’t recommend Pinnacle to my worst enemy.

We have an apartment, let out to a tenant, that is part of a managed block by Pinnacle. About 2 months ago, when a new tenant moved in, we found the main access door, to the apartment block to have had the lock changed, so none of our keys fit. Luckily enough the keypad still allows access through a code. After numerous calls and when they answered my calls it took me 3 weeks to convince them the lock had changed, after getting a 'we will check' which they didn't and also a 'well we haven't changed it' response. When they did finally check it they confirmed it had been changed but the the response was 'we don't know who by'. 3 weeks later and I have chased again today as there has been no lock change and no communication back to us, even after an email, chasing progress, was sent 4 days ago. There is no point calling the local office either as it has rarely been answered and none of my voicemails I have left get responded to. We are paying a hefty Service Charge for this service, or should I say lack of. Come on Pinnacle, get your act together and at least resolve and communicate a bit more effectively.