Pinnacle Property Management Avis 

Property Management Company for the development where I live.

Service charge went up over 70% in 2 years. We are now paying 3100 gbp/year for a 3 bed room flat in a development with no concierge or facilities whatsoever.

We (residents) are struggling with communication, we can't get access to contracts, invoices and don't understand what we are paying for.

This has been so therapeutic reading these reviews. I totally agree with the one star reviews. I have had nothing but stress and incompetence from this company. So so many issues I could write about!
However, back in 2020, Barrett housing agreed to pay my service charges for the year-£144- as I’d had such poor service from Pinnacle for over a year.
This morning I received a letter from Pinnacle saying I owed them £200 as payment from 2020 had not been received. They are scammers and try to obtain money from you using any means. I was even billed for a gated courtyard that I did not use and was on the other side of my estate.
Pinnacle manage my development on behalf of Barratt Homes and if this is the same for other reviewers, I urge you to contact them, rather than Pinnacle.

Worst company in the country and possibly in the world. Terrible customer service.

Avoid at all costs - I lived in an apartment they managed and I kept losing hot water access for 3 months (amongst other issues). I had no contact - no reason given - and no compensation - they actually charged me extra! Terrible service supporting London renters.

zamara horrible agent. avoid at all costs. will keep leaving reviews. shes awful and doesnt deserve a job to help people. disgusting company

The customer care officials hang up when they do not want to answer pressing issues.
I am a tenant and living on the ground floor where my 2nd bedroom is overseeing the garbage dump yard. Someone left their garbage in front of my window which has stank up the room. When I called Pinnacle to complain about this their response is that I need to speak with my agent and once they approve only then can they remove the stinking garbage in front of my window. Till then I am expected to adjust with the stink! I have never heard of a more ridiculous process and to top that there are rude customer care officials.

I live under a flat you manage I have been ringing you leaving messages iv had 4 call backs in ayear . Its a joke I'm told you can't do anything about the noise as you only manage the property you don't own it. I bet you own the money you get each month for your management. This company is a joke.y

Pinnacle took over the management of the new build apartment block I live in last year. Since September 2022 we have an issue with members of the public accessing the first floor balconies at the rear of the building.

We have had teenagers climbing onto our balconies, throwing rocks at our windows, damaging our property and harassing/threatening us. There has been an abundance of litter left behind which has never been cleared. Myself and my neighbours have been trying to get this resolved for nearly 10 months.

My neighbours have had a number of their own incidents, however thr harassment to myself escalated in March this year when teenagers tried to attack my cat and verbally abused me for asking them to leave. I’m now in a position where I need to keep my curtains and balcony door closed the majority of the time. I reported this to Pinnacle with video evidence where I was being called a c*nt for simply sitting on my own balcony, but received no care or concern in response and was told it would be “looked into”.

This could all be resolved this the wall at the rear right of the building either being raised, or something as simple as anti climb paint being applied. When asked if this could be considered we have been told the following:
“In regards to spending of funds, I am legally obliged to ensure that service charges are reasonably incurred. In a building with 133 owners, it would be rare to please everyone”

It’s disappointing that the safety and comfort of 8 property owners isn’t considered a reasonable reason to use funds.

So far, nothing has been resolved and the police are now involved which seems a huge waste of their time, when a fix is so easily viable.

Minus 10 if I could, these people are criminals. £1000 to 'own' a property I don't own!!! I've sold my shared ownership and new owners are buying 100% share. These people are charging me £1000 to sell my house to the buyers, this is for a management pack and a piece of paper to say I've sold the to the buyers. There should be an obudsmen regulating these thieves.
They've literally crippled me now and put my sale in jeopardy due to their greediness

I don’t know where to begin with my frustration with Pinnacle. Just trying to contact them is hard work, they never answer their phone. Eventually when they reply back to an email they are extremely rude. They never resolve issues, instead they make excuses to delay resolving. The service charge keeps increasing yet barely any maintenance is carried out. The grass is overgrown, the plants are dead and look terrible, the fence in the back garden is broken and our security gate is always faulty. The frustration is that when we politely email them for help they are so aggressive but i am so once they read this review they will instantly reply. Terrible company! I would not recommend them.

How is this company even operating, useless staff never reply to emails and just increasing prices. Property management companies need to be governed and have a policy on they treat leaseholders

This company insists on trying to bill every house in a 400 house estate over £120 each, a year! to cut a piece of grass that is less than half the size of a football pitchand!
They are Scammers!

I have to agree with the negative reviews. I am currently waiting to view invoices and receipts for the previous year. The request was submitted to my housing association on 6 March 2023. Despite there being a legal requirement for this information to be made available within 1 month my HA is still chasing Pinnacle for the information. We have had work done that is substandard and been overcharged for it. We have just been charged £254 (exc VAT) for someone to attach a door handle that does not work properly. Not even an emergency locksmith charges that much. We have been charged at least £100 over the going rate. There is no incentive for Pinnacle to keep charges reasonable as their fees are based on a percentage of overall spend. So cowboy contractors overcharging and Pinnacle profiteering. No wonder they are stalling in providing evidence of the costs they have passed on to residents.

This “property management” company is a scam, a way of collecting money from residents and not providing good service. Constantly met with excuses and delays. Service charges going up for what?! Completely unacceptable

Having been asked via text message phone call and email there MUST be an adult to remain at my property for an overdue Gas safety inspection between the hours of 8am and 8pm YES A 12 HOUR WINDOW I waited in for that duration on the date they asked for nobody to show up and no communication from any engineer to make me aware needless to say I wasn't happy and I will not be waiting again all day for them to potentially be a no show again UNACCEPTABLE 😡

Pinnacle Property Management company do not deserve one star as a company just just registered in companies Houses in May does not have a track record of managing 88 Flats at Tavistock Gate
I strongly believe residents must be cautioned

This is 2 time I write review Annette Richter is refusing to answer any e mails she said last Friday that she was gooing to bring the broken solar lights personally and she had them eakhurst broke them with there lawnmowers but she never showed up or communicated when she was gooing to come well this is not the first time I had issues with her she has excuses for everything we are sick of Annette richner or the HOA we pay good money every month a little service would be app but none from here

This is not a property management company. They are a group of people collecting cash from residents operating under the guise of a property management company.

They seldom respond to emails other than to say: “We will respond to your emails in 3 days”. Staff are trained to provide excuses for delays and work on site is never completed.

Until the directors are imprisoned or investigated the company will continue to operate and scam members of the public.

If these people are in charge of your property, please seek legal consultation to get them removed as soon as possible.

Very bad communication, useless company, bad maintenance service for Army houses.. Pinnacle has no interest, so many canceled appointments (2-3 times is normal for them).. This company should stop doing this silly job for Army families.

Pinnacle is the worst company that you can have as a management company, do not be fooled by their initial niceness. The service charge has doubled for us in a year and they charge excessively for their so called services. They charged the residents for £10,000 for just cleaning windows. The worst thing is they work with Bellway to con people, Bellway sells properties saying that the service charge is roughly a set amount then, we get issued an excessive service charge bill almost a year later from when it was due. They want us to pay the amount in a short period of time, the service charge bill that was due in August 2022 was billed to us in April 2023. The bill contains ridiculous charges that makes no sense at all. The estate manager bill is 67,811 which we were not told about. The concierge bill is 79,286, we did not even ask for a concierge but they set one up anyway. They are ruthless with what they charge people and it is completely unacceptable with todays economic climate. Just disgraceful!!!!!