Pinnacle Property Management Avis 

Awful company. If you're dealing with Nicola or Ted in accounts, expect rude, unhelpful and aggressive behaviour.

No wonder previous reviews are so low. They do get the job done but are so slow that a tortoise can win the race when running. I have to chase them for days weeks to get a small job done. My experience Whenever I want a job to report, it’s always a new manager for the property. Excuse my language but the service, communication is rubbish. They don’t communicate. They say their managers are on site visit, but which???? I’ve never seen them at our property.
Overall if my neighbours would agree I would replace them in nano second.

Absolutely horrendous company. Manage my partners flat on a leasehold property, we are in the process of trying to sell in order to move to a new place and they have been the biggest hindrance in getting the process done. Our buyers solicitors require a fire risk assessment done, not only is the one they have for the property out of date, they need to get a surveyor in to do a new one which could take up to months. They also have to provide a permission to sell to our solicitors, we have been chasing for weeks and nothing yet - to top it off their legal team is rude and unhelpful on the phone. If you are looking at buying a flat and it turns out that it's one they manage I would strongly advise you reconsider - it will save you a lot of headache and stress

There is not 1 person who works there that's has a brain in thier head , im not joking the company is a disgrace , a shambles, i can never ever pay my rent , stonewater was really bad but pinnacle housing how in gods name did they get this contract from legal and general, SERIOUSLY no one has a clue how to work a computer, nobody has a clue how to answer the phone well that's a lie they know how to say hello that's it...

is pinnacle housing run by a family member of legal and general ?

Is pinnacle housing made up company so legal and general can wash money through the business ?

I can not think of any other reason than this pinnacle housing group it could be a business that was set up to do fraudulent activities because honestly no one has a clue what there doing I personally think that you the government should investigate this company .. everyone can't be a liar who left reviews ca they and the reviews with 5 stars hahahahah has to be feom people working In pinnacle mentioning their own names to look good hahaha absolutely disgusting company with very rude & incompetent staff the BLAME should fall on all managers for hiring backward people

I have been living in Greenwood Park for over 33 years, since Pinnacle has taken over the association it has been a pleasure. Property Manager Amandine DiSanto, is amazing, I have had to email her on several locations for certain things that needed to be fixed, she gets back to me with an hour by email, and sometimes they are out to fix whatever I need that same day no later than a day or two later. She definitely is to be commended for her amazing service for the association.

Disgusting customer service - rude and unhelpful. There is no need to speak to people how the rude lady spoke to me. She is clearly unhappy in her job and perhaps life.

1 star is 2 many.

Useless
John should not be anywhere near customer, calling customers a nuisance for calling out cleaners non attendance. Then tries to go on the attack that my property doesn’t have permission to have a pet when it clearly does and all paperwork matches. Nice try. AVOID

Renting an apartment managed by Pinnacle (The Fitzgerald, Sheffield). We are not even top floor, and water pours out of our ceiling every time it rains. Ongoing issue for almost 6 months now and they are refusing to cooperate with the landlord on the issue but offering no compensation in the mean time.

Rats everywhere, and unhelpful staff. Issues never fixed and they blame you for everything. Avoid if possible.

Even 1 star is too much. Our block in Swindon is almost derelict. Since Pinnacle took over they have raised service charges and just neglected the block. Our flats are deemed worthless post Grenfell and Pinnacle for 7 years have been sat on their hands doing nothing. We applied for RTM but they are blocking it proving we are nothing more than a valuable income stream. NEVER EMPLOY THESE PEOPLE!

An absolute nightmare!! No communication whatsoever. The service manager is absolutely hopeless. Water bills not paid. It took me 30 emails just to get them to register that they had to do something. Roof leaks not dealt with so I had to deal with the issue myself. Mansafe system not checked each year despite it being included in the budget each year. The list goes on. We have now moved to a new property management company and it is a breath of fresh air. So my recommendation to anybody reading this is AVOID PINNACLE PROPERTY MANAGEMENT for your own health and safety!

I own a property which is managed by this company. When I first brought the property they did not register my details correctly even though the solicitor had sent them an email. They decided to charge me for late payment of invoices when that had not sent them to the correct address, once I proved it was their fault they removed the charges total shambles.

It’s always an uphill battle dealing with them, staff are off and don’t put on auto replies to say they are out off the office and are very unprofessional.

I recently had to make a complaint not the first may I add. The car park has electric charging points and it’s been over a year since I complained and I cannot still use them as they have not sorted out issues with the company who manage the charging points. It doesn’t take a year if you really want to get this sorted, more like they haven’t bothered as it doesn’t inconvenience them.

I’ve also complained about how to register a car for my space as I had a situation where I had to register a new car and Lizzie my PM was off sick ( again no auto reply to say so) and when I phoned to get this resolved was told no one has access to the system except her. What a joke !!!

I raised a complaint and Ian Puttock ( very unprofessional ) said he would look into both matters and reply. After missing his deadlines to write back to me as per their complaints procedure I had to email him several times until I got a response.

His response was poor and didn’t answer my complaints throughly and the one about the car parking space he didn’t even answer with relevance to the actual complaint. Clearly he didn’t even bother to read my complaint thoroughly.

I have since emailed him several times and he doesn’t respond so I have not escalated this and will take it to The PropertyOmbudsman if I need too.

I have dealings with lots of Property Management Companies by far this is the worst one !

The company is unlikely to receive more than 1 star. They will:

1. Ignore all your requests and complaints.
2. Not provide all account and bill payment invoices.
3. Delay your utility bill payments and ask you to pay penalties despite your payments being made on time.
4. Act rudely in their behaviours and emails.
5. will charge you more than £1000 for changing a single bulb in the building corridor

Please make sure to register a complaint with Ombudsman.
1. Make a complaint with Pinnacle by emailing them at customercare"AT"pinnaclepm.co.uk.
2. Wait for 8 weeks. I bet you won't receive a single reply apart from acknowledgement.
3. Now, go to tpos.co.uk and register a complaint with them as a consumer, free of cost, at the Ombudsman service.

Stand and deliver! Literally been fleeced for management of our estate where annual weeding and leaf blowing costs (collectively) a staggering 6-figures. The fact such ‘fleecehold’ costs are not capped is a travesty and I encourage you to write to your MP and urge them to support the Leasehold and Freehold Reform Bill.

I wished this review could be constructive, but unfortunately, we’ve gone beyond that. Firstly, I imagine you’re reading this because you also have had an issue with Pinnacle, and as such, I truly am sorry, and I know your stress!

I have lived at a Pinnacle-managed building, The Fitzgerald in Sheffield, for 18 months, and since day one, we've had problems. The first problem, and still an ongoing problem, is the elevators; they weren't working the day we moved in, so we had to carry many of our items multiple stories to reach our apartment. I complained to Pinnacle, and eventually, one of the two elevators was repaired. I was determined that the elevators shouldn't be this way and that we shouldn't have to accept such poor service, so I persisted and complained regularly. Pinnacle started blaming the elevator service company, saying parts weren’t available and so on. I took matters into my own hands and contacted the elevator company, which is also the service agent, to which I was met with sincere apologies and an immediate repair – why Pinnacle couldn’t do this, I’ll never know. However, to cut a long story short, they are always breaking down, and as I write this, one of them is out of use (I’ve given up reporting it, as it’s hopeless).

The next problem worth mentioning is the basement parking, which is where my review continues shortly. Like the elevators, the garage shutter door was/is constantly breaking down. I must have reported it on average once a month since moving in, and each time the contractor eventually comes, they reset something and charge Pinnacle – what poor value for money for the people paying the management fees! Around six months ago, I reported the garage door being faulty, and a couple of days later, someone entered the garage, cut through my bike lock, and stole my bike. Pinnacle couldn’t care less about this and refused to offer goodwill to cover insurance excesses; the garage door continued to be broken for several days after the event. Both this problem with the garage door and the elevators, I have surmised, can only be down to cost savings; it’s cheaper/easier to organise a quick fix than replace something, and ultimately, it leads to unhappy clients – customer service 101, surely!

There are a few other little things that have happened at the building which Pinnacle hasn’t dealt with well, including a lack of fire safety (which they didn’t act upon until the council told them to); I’ll spare further details; you get the picture.

Now begins the latest, and I feel like it’s the straw that broke the camel's back. My car is kept in the basement parking underneath the apartment block, wholly managed by Pinnacle. The outside of the building always seems to suffer from rats, and there are a few bait boxes scattered around the car park and bin area. However, Pinnacle has recently had to organise regular cleanups in the bin area, as rats are constantly in there, pulling rubbish out of bins, partying and doing rat things. I appreciate Pinnacle has organised cleanups and more bait, but there are obvious signs of rats everywhere, rat faeces around people’s cars, and, in recent times, dead rats on the floor.

During the past week, I noticed a bad smell coming from my car's ventilation when I first entered. I decided to investigate and lift the bonnet. Upon opening the bonnet, I was greeted by a foul smell, faeces, urine, scurrying and lots of shredded sound insulation from around my engine bay. Immediately, I knew rats were living in my engine bay, and not just one or two, a nest!

I contacted Pinnacle about the rats in my car, and they replied with something along the lines of “We clean the bins, and there’s more bait”. They pretty much ignored the car issue and the damage that’d been done. This rats in the car problem has been ongoing for the last week, and I have since had wires chewed. I asked if they could cover the costs for a deep clean. No! What about a parking space out of the garage to prevent further damage? No! How about doing anything other than blaming residents for misusing the bins? No, again! I have done all of the above in emails titled official complaint, but from what I can tell, the company doesn’t have a proper process/trained staff to deal with the problems.

I plan to contact the property ombudsman, my local MP, and journalists to see if they can do anything to get this property management company down from their “pinnacle” and take me seriously. I can’t help but think they are just another trashy company which will continue to do the bare minimum and take all the money to buy the owners a sports car, minus the rats and faulty garage doors!

In summary, avoid them like the plague before you get the plague yourself – pun intended.

Stay away from these scammers.
They have recently taken over the management of the building.
They already failed before started.
1, Sent a scam invoice for the period I already paid.
2, Ignored ALL my emails
3, Broke the law= I have right to see the summary of the cost, never received this
4, Increased the price double compared to last year
5, Failed to clean after a 'homeless visit', need to walk in pee thanks to them
6, Failed to repair the door which causing daily breaking ins.

Avoid at all cost, the most miserable and useless group ever. Whole building lost power so we called the emergency line. Met with the rudest person I have had the misfortune to talk to. Refused any assistance simply replied with not our problem. Even had the audacity to say what are you doing up at such late hour? May be some of us requires the power for health support? Some of us are working still??? Unreal

If there a company on the planet that deserves a 1 Star. This company should take it . Absoulte Rip off . Open Cheque book to charge what ever they want . Absolute Joke.

Do not respond in appropriate time frames been waiting a year to sell my flat

Avoid like the plague. Would give zero if I could.