Pinnacle Property Management Avis 

I’d honestly be surprised to learn that Pinnacle was more than about five or ten people. They’re unresponsive, frequently lie and would rather let their tenants live in misery than lift a single finger to deal with any issues.

For example: there was a literal prostitution ring being run out of our building. It took Pinnacle six months to actually do anything about it.

We’re currently dealing with upstairs neighbours who bang on the floor at all hours. Pinnacle have done nothing to help and, we strongly suspect, have blocked groups like the council from helping.

These neighbours have a toddler who frequently spends time on the balcony alone. Pinnacle have done nothing about that, either.

We’re currently in the process of getting a lawyer/solicitor to deal with them, since they’re truly criminally negligent.

Suffice it to say: avoid at all costs.

Has anyone every had a mutual exchange denied due to poor credit I’m trying to do a mutual exchange and it’s been denied due my poor credit history pinnacle are a waste of space I’ve tried calling the person dealing with it and been told to stop calling as she’s is busy it’s in the hands of legal and general now to see if they can overturn the decision

Just complain wait 8 weeks and contact the Ombudsman it’s the only sensible thing to do!

My apartment is managed by Pinnacle and it leaks when it rains because of bad construction. This issue has been going on for years, and I am at wits end with their lack of communication. They just take the management money and do nothing. If I could give zero stars, I would. The numerous account managers come and go, all of them useless and unresponsive. You would get more communication from a corpse.
The leaks have never been fully addressed and just bandaged over. Their idea of helping is to offer a bucket to catch the leak! Appalling service and I have no other option now but to report them to The Property Ombudsman (TPO).

Iv been living here for only a week and after my kids and I get moved and start to chill out . I find that the air conditioning doesn’t work all the outlets in the kitchen doesn’t work I have to run an extension cord to the kitchen just to make coffee on top of all that , trash bags and an old mattress and shit on the side of the unit can’t take my trash out cause it’s already full of crap! Iv called ten times 8 voicemails and three emails to corporate! No answer what so ever so I’m not paying a dam thing till it’s fixed! I wish I read these reviews before I would not have waisted 2 grand!

I am disabled and have a broken bed . "Pinnacle" say I must take the bed downstairs for removal . I live on the 3rd floor . If only I could . In the end I paid £50 for a waste disposal company to dismantle the bed which took all of ten minutes ... "Pinnacle" are breaking the law in not helping the disabled !

Avoid if you can! Unfortunately we had no choice as we were already living on the development before they took over but they are an absolute awful company to work with.
PS They still cause issues when you try to move house and they will charge an absolute fortune to retrieve the paperwork

Pinnacle Property Mismanagement is a more relevant name for them, at least they are cheap heh!
Responses slow, half the answer, avoidance of response, lack of ownership, no actual management of the property. Mold in the building, no internal cleaning, lighting and electrical problems, gutters rotten, no "management" of the funds or property in place. Stay Away.

The property management by Pinnacle in Barking Riverside is poor. Slow, sloppy communication. Queries and concerns ignored or sidelined on a regular basis. Large service charges, the service charge bills are so slow and lack of transparency in communication. Waiting over a year for service charges then very strict that you pay straight away upon demand within 14 days or penalties are applied!
Pinnacle constantly refuse to look at CCTV even when there are thefts and fly -tipping. We’re told they are not trained to look at CCTV, yet we each pay thousands to them a year for “service”.

Living cancer leach scum sucking every penny out of honest home buyers!!! charging insane amounts and providing 0 services... Its a SCAM and there is nothing you can do about it.. Selling your house?? They'll charge you £600 for that and £24 per question you ask them and document they need to provide.. WTF is that!!!!

No wonder multiple house sales in my area have fell through due to this terrible terrible company wasting time and taking your money.

Shockingly bad. At some point, property managers for our development would not last in the job for 6 months. Emails chronically go unanswered, calls and messages ignored. Utter lack of property maintenance has only just been uncovered through a series of major issues involving flooding and hot water supply cuts in a development that is not even 10 years old. There is also complete lack of financial transparency as accounts have not been shared with leaseholders for years despite multiple requests.

My strong belief is that the issue lies in a steady supply of newly built contracts, rendering completely obsolete the need to provide good service to stay competitive. Although a couple of property managers we had over all this time seemed capable - which cannot be said for any of the others, they would not stand a chance for employment in any other industry - I am convinced that systemic issues of understaffing and margin optimisation are at the heart of the problem.

This company scams leaseholders out of thousands of pounds annually while properties under their management are deteriorating.

What a rigid system where you change one tenant only and you have to go through the whole ref check process with the WHOLE flat that leads you to nowhere and possibly paying 6-mos upfront AGAIN anyways.

They have no control over LettingsHub, the letting agency which is another nightmare. They have no power over the whole tenancy check process. All they reply is "sorry you need to go through the system".

Poorly run, unfair charges for things that don't exist, no accountability and impossible to speak to anybody. The 1 star reviews speak for themselves, con artists disguised as a management company.

Appalling property management and service provider. DO NOT USE and DO NOT BUY PROPERTY which includes their service such as BARRATT HOMES.

Dedicated manager of site Katie does not respond to any emails or call requests that neighbours have made about our concerns.

Request for maintaince has been ignore and not fulfilled. Plants are dying and estate is over run with weeds but we pay over £2k per year for landscaping alone.

Biggest chunk of money is for their service but you cannot contact them and we see no contractors on the estate completing work.

Very disappointing as they charge us a lot for very little, with very little communication. Yet somehow they are good at contacting you for money!

Poor communication from customer management team as always. No change.

I rented a flat managed by this company for a year, and unfortunately, the experience left a lot to be desired. There were several significant issues that future tenants should be aware of if considering renting with them.

1. Poor Communication and Lack of Transparency: From the very beginning, communication was unclear. During the move-in process, we were told that the meter cupboards would be locked and that we wouldn't have access to them, without being informed that keys could easily be fetched from the concierge. This lack of transparency led to unnecessary confusion and an escalation involving external parties, which could have been avoided with clear, straightforward information.

2. Maintenance Delays, Disappearing Appointments, and Frustrating Scheduling: Maintenance requests during our tenancy were a constant source of frustration. Not only were responses slow, often taking weeks to arrange, but the scheduling process was also incredibly inefficient. I understand that the company operates during normal office hours, but the narrow windows they provide for appointments make it feel like you have to check your phone every single second to avoid missing a slot. If you miss it, you risk being charged at move-out for not handling the repair. It often felt like I was working for the property management, despite having a full-time job of my own.

Moreover, on more than one occasion, scheduled maintenance appointments simply never happened—the worker didn’t show up, and there was no follow-up, compensation, or even an apology. This level of disorganization adds another layer of frustration to an already cumbersome process.

3. Lack of Accountability and High Deduction Charges: When it came to the end of the tenancy, the company seemed more interested in charging for every minor item rather than taking accountability for their own shortcomings. For example, they proposed an unreasonable charge for what was simply a detached blind cord, which was reported early on. When questioned, they provided no proper breakdown or explanation of how these costs were calculated, leaving tenants feeling both exploited and unheard.

4. Unfair Burden on Tenants to Provide Evidence: The company placed an excessive burden on us to provide evidence for every reported issue to avoid unfair charges. Despite having reported several issues verbally or through their portal, they demanded exhaustive documentation, challenging our integrity and making the check-out process unnecessarily combative. It seemed like they were more focused on creating disputes rather than resolving them fairly.

5. Failure to Honor Promised Compensation: During our tenancy, there was a water outage, and the company promised monetary compensation. They sent out a detailed report outlining the compensation process. However, when we attempted to follow up and claim the compensation as instructed, our emails went unanswered. This lack of follow-through on their promises further demonstrates the company's poor management and disregard for tenant concerns.

6. Minimal Willingness to Compromise: The company showed very little willingness to compromise or consider the tenant’s perspective, even in cases where issues arose from factors like poor maintenance or normal wear and tear. Despite attempting to discuss and reach a fair resolution, we felt there was no genuine interest in finding a balanced outcome.

Final Advice for Future Tenants: If you decide to rent from this company, make sure to keep all email chains and document every interaction meticulously. You may need them as evidence to protect yourself from unwarranted charges and to ensure any promises made are kept.

Overall, my experience with this company was frustrating and disappointing. I hope this review helps future tenants to be better prepared and cautious if they choose to rent with them.

This company should not be serving the millitary as they frustrate us and have no regard for the recommendations of professional bodies within the Army.

Well josh is our manager for the apartment blocks. Weve had no buzzer or door entry system work for months. Emails come and go. Nothing is done, josh, whilst he may be good at his job, he portrays someone who doesn't care and seems passive from my opinion. Doctors and hospital appointments missed as letters go undelivered as the postman cant gain entry to the block. There was 10 days worth of letters for the apartment today due the fault. Someone came today, to fix. They failed to fix the system as the fault remains seem to be an underlying issue. Will put pinnacle on notice as this will end up with a solicitor. Me thinks.

Complete scam company, they charge you for things that they do not carry out, we have pointed out in previous years that things such as the playground inspections have not been carried out, they are unable to provide any proof of the reports that are supposedly generated for things such as wild-life surveys and their contractors damage parked vehicles when strimming and then deny all responsibility.

Absolutely scam ! They take money for service charge and they never provide with full spending summary. Just generalising.. cutting threes 20.000£ etc.. God knows if it’s true when it was done by what company.. they can put whatever they want on letters and they never prove it. They rise year after year fees and without any reasoning as we don’t see the bills. They charge us for clearing snow in the winter but when there is snow and we need it to be cleared from those money they say they won’t send anyone. Scammers !!!!