Pinnacle Property Management Avis 

The most horrible property management company ever!
We have been left without a lift for over 1 month and the lies and inaccuracies we are getting daily are unbelievable. Avoid !!

We have had Pinnacle Property Management for over 6 years now and had an entrance door that is extremely hard to open with our keys. Sometimes you stand outside in the cold for 10 min before you can get inside to the building. We have asked them numerous times over the years to get the door replaced but they usually ignore our emails or saying that they have contacted a contractor to get the door replaced but it never happens… Each year this company increases their management fees and yet nothing is being repaired. We requested invoices for all the work they claim to do for the building itself and realised they charge 4.5 times the price on cleaning the halls, window cleaning and fire assessments (that has never been carried out) this is a total scam and can’t believe that they get away with this. They have a section called general maintenance where we residents pay a huge amount of money yearly but when asking what’s in general maintenance they refuse to share what this covers… Also the person who owns our building happens to own Pinnacle Property Management, no wonder they charge 4.5 times the price than what it should be. Also Gilly Lee and Claudette are the worst property managers I ever dealt with, never available to speak with me via phone or answering any emails. Absolutely disgusting behavior. AVOID THIS COMPANY, it will save you a massive headache and frustration beyond anything else!!!!!!! If I could give 0 stars I would. I will report this company to the property ombudsman.

We back onto an estate managed by this company. We have a six foot fence with a gate between us and the estate, which was part of the initial planning approval, to provide security to existing, ajoining properties. They are suppose to be responsible for maintaining it. The fence is warped and leaning outward so much that I can no longer open the gate. Other residents have had to repair posts and panels that have fallen down. This has been going on for 8mths and they have done nothing, claiming they are waiting for a response from the developer, as they don't see why they should pay as they believe that the fence was badly installed in the first place. However, they fail to show any consideration for those of us that back onto the estate.
Any decent maintenance company would sort out the immediate problems whilst taking up the issues with the developer separately.
Appalling!

Just a shame there is not a zero stars option for this joke of a company. Rude, incompetent, unreliable...I could go on. The lady there who unbelievably is a director called "Julia" should have her P45 handed to her so she can go back to the school of manners. Disgusting woman who certainly should not be in any role which involves dealing with people. Do yourself a favour and do NOT use this company. The stress is more than its worth.

**Additional edit: A fire door has remained broken and unfit for well over 6 months despite them being informed on NUMEROUS occasions that it is unsafe and needs replacing. I wonder if their deaf ears will listen to the prosecutors case if god forbid a tragic accident happens because of their incompetence.

Absolutely disgusting service! Incompetent service!

If there was a no star option I would choose that.
Pinnacle are the pinnacle of poor service. They give lip service until they can no more and then they don't reply to emails and do not carry out the service they are paid to do.
An illagally parked vehicle has been in my private parking space within a 'secure' gated parking lot for a month now and there has been no update in communication and they no longer reply to emails! Very frustrating and poor service.

Unprofessional, expensive, unresponsive

I had 3 mobility scooters taken out of the buggy store at Woodland Court by a member of the pinnacle staff. They refused to compensated me because I didn’t have my name and address on the scooters but neither did and of the scooters left in the store as we did not know we had to do this. They give away wheelchairs that don’t belong to them DO NOT LEAVE YOUR EQUIPMENT IN THE BUGGY STORE AT WOODLAND COURT IT IS NOT SAFE TO DO SO! Even though that what it is there for

Shocking service! Don’t reply to emails or answer calls! And charge through the roof service charges! Avoid at all costs.

This service is not a service the residents cannot get anything for our money the put up the charges but nothing for it we have had parking issues for months but instead of them doing something about it nothing is done the only time you hear anything is when they want their money and to list the things you should not be doing every email you send with an issue is ignored the management team need replacing as owners well some of us have just had enough now to you at pinnacle listen to your tenants we have had enough.

Thieves, because you cannot avoid signing into a contract with them if you want a newbuild home, they constantly raise the price. Rude, threatening junior management. You ask to speak to senior management and get no reply. You tell them you are not happy and they just say well we think everything is fine. If you could get a zero I would give a zero. Our site are looking to get them removed through a majority vote, I urge you all to do the same.

3x 16% annual service charge increases over the last 3 years. Convoluted and unclear advice as to why there are these huge charge increases each year. Have resorted to 'The Property Ombundsman' who shares my concern and are looking into the matter. Please avoid at all costs and questions all 'price' increases. Do use the Ombundsman this company is well known to them and they will help.

Where do I start ....if I could have given a minus star rating I would have. Pinnacle were managing my flats and the estate car park for many years. When I say manage, that is a contradiction of terms. They failed to comply with Fire Safety Legislation, they failed to keep proper records, they failed to adhere to service charge accounts rules.... the list goes on. All of the above failures they acknowledged and in fact refunded three years worth of management fees. They no linger manage the development thank goodness and I will NEVER recommend this company. However, if you have an issue with them first of all take some advice from the Leasehold Advisory Service, then speak to the Independent Peoperty Ombudsman. Do not waste your time speaking with ARMA who are one of their governing bodies as they push you back to the Ombudsman....My advise is all go to the top, its easy to find the top people by searching Companies House...its free and then you can work out how to email the CEO.... I think this company gives other Property Management Companies a bad name. There are good management companies out there....but Pinnacle Property Management are not one of those good companies......

Terrible Service all round

Money grabbing, unprofessional and incompetent staff.

I would however like to mention that Karen from the Credit Control team was extremely helpful.

The property management company handling our ongoing cladding issues, Pinnacle have blocked progress and continue to send out indecipherable and incomplete communications. It's increasingly apparent that they are using this awful circumstance to squeeze as much money out of leaseholders as possible. Awful customer service and terrible lack of organisation, on top of that.

Cash Only at Walmart
Despite the lease they had us sign our (explicitly listing online payments as an acceptable form of rent pay) leasing office has stopped accepting any payments online/in person/in any form other than through Walmart WIPS Kiosks with an added "convenience" fee or by paying for a money order through a third party. None of this was mentioned in the lease or when told to us when we went in person to sign it.

Absolute daylight robbery! Scandalous what they and Notting Hill Genesis are getting away with. Avoid at all costs. Service charge of £2000 a year for no concierge, no facilities yet this is apparently normal.

Do have to rate them, my actual preference would be 0...

I'm forced to pay a service charge for communal & garden maintenance, what a joke between pinnacle and my landlord midland heart(less), I have complained to my landlord 10 times in the past 10 weeks in regards to no maintenance since May 2020, where they only cut the grass. The garden is now very overgrown and now overrun by cats, I spoke with midland heart(less) today to be told, my garden was attended to yesterday 12th August 2020, and because someone called Paul told them this they took it as gospel, even after I repeated myself 3 times letting her know that maybe Paul was lying 🤥... I just said "I must be looking at the wrong garden" cause the one I'm looking at still looks the same a It did 2 days ago.... Please midland heart(less) bring back OAKLEAF..... please...

Awful. Overpriced, evasive, lazy and dishonest.

It has been 2 years since our last AGM and despite several requests it has been denied again.

I pay almost £200 a month for a 1 bed flat. We have no facilities which you would expect to require any specialist or excessively expensive care. Just a small block of flats with simple communal garden. Outrageous and it is a major factor which has prompted me to move home.

I have been prised out of my home.

I wish I had known when I purchased my house that Pinnacle would be taking over the maintenance of the estate. The process has been awful, the staff are rude and unhelpful and they should not be trusted. This industry should be regulated.