Pinnacle Surveyors Avis 

I had booked for Help To Buy evaluation. I found the process to be easy and efficient. The surveyor was professional and thorough. I appreciated that the surveyor has carried out this service locally before, which meant he was aware of the local market. Very quick report.

Was easy to book online and was kept up to date with the whole process. Given options of appointments as had to travel a couple of hours to property. The surveyor arrived within given time frame given. Polite and friendly. Answered questions that I had. Report received within 2 days.

Im a broker and my lender instructed a valuation on behalf on my client.

Rents in the area are GBP1500 per month and my client decided to rent it to 2 hard working junior doctors for 5 years at GBP1300 per month. The tenancy agreement is all signed up and they are moving in.

My client was refinancing to release extra equity and has great income.

The clients tenants let the surveyor in to survey the property and they said he was there less than 15 minutes.

In that time his informed opinion was that the rent should be GBP850 per month when even a local search on Rightmove is showing GBP1500 per month.

This has resulted in my client being refused the mortgage after spending GBP500 on a valution.

If your going to use Pinnacle i would highly suggest you dont. What i would suggest is going to the property you are planning on buying or refinancing. Find the most oldest rancist dog turd on the street nearby and throw GBP500 at that. In my opinion the dog turd would have more chance of coming to life and determining a correct valuation than the RICS inbrained monkeys they employ at Pinnacle.

The surveyor was very friendly, polite and very professions. He explained the process znd how it works. Thank you.

THE REP WAS POLITE, TO THE POINT, AND PROFESSIONAL

The surveyor- Dan is very professional. The report is very very detailed and clear. The suggestions from the surveyor are helpful as well. Well done! I am very satisfied with the service. Highly recommended.

Excellent service very well informed looking into the issues mentioned kept well informed very happy with the service thank you

Excellent service from Pinnacle Surveyors. The booking process was straightforward, the site visit was carried out efficiently, and the final report was delivered promptly. I am very pleased with their professionalism and highly recommend them.

Good clear report and follow up phone call was really helpful.

Extremely disappointing experience with Pinnacle Surveyors.
In my opinion, the valuation carried out by Pinnacle was fundamentally flawed and had a significant financial impact on me.
What concerns me most is that the comparable evidence included within the valuation did not, in my view, support the conclusion that was ultimately reached. The surveyor's own comparable properties indicated a higher average value, yet the property was still significantly undervalued without any clear or satisfactory explanation as to how that figure was justified.
As a RICS-regulated surveying firm, I expected an evidence-based valuation that could be explained and defended. Instead, when I challenged the valuation and asked reasonable questions about the methodology and comparable evidence used, Pinnacle refused to engage with me, stating that the lender was their client and not me.
Whilst I appreciate who commissioned the report, I am the person who suffered the financial consequences of the valuation. The complete refusal to answer legitimate questions or explain how the valuation had been reached demonstrated, in my opinion, a lack of transparency and accountability.
If Pinnacle is confident in the quality of its valuations, it should be willing to explain the reasoning behind them when genuine concerns are raised—not simply rely on contractual wording to avoid answering questions.
My experience cost me time, money and a mortgage opportunity. Based on how this matter was handled, I have no confidence in Pinnacle Surveyors and would not recommend their services.

Staff is competent, straight to Business punctal and no waste of time.

Short wait times for a RICS Evaluation and quick response times delivering the Report. No issues would highly recommend

Friendly surveyor and was on time

Fantastic service. Really smooth experience.

Service, Staff

We are extremely disappointed with our experience using Pinnacle Surveyors.

We paid £530 for a mortgage valuation and were left feeling that the service did not represent good value. The inspection itself appeared to take only around 13 minutes, which gave us very little confidence that the property had been thoroughly assessed.

Following the valuation, we provided additional comparable evidence and asked for the valuation to be reviewed. Despite this, we felt there was little willingness to properly consider the information supplied, and the valuation remained unchanged.

To add to our frustration, a property just five doors away from ours was listed for £520,000 shortly afterwards, despite having a smaller footprint than our property. While we appreciate that asking prices are not the same as sold prices, it only reinforced our concerns that our property had been undervalued.

Our frustration is not simply with the valuation figure itself—it’s with the level of service we received, the lack of confidence the inspection inspired, and the feeling that the review process was little more than a formality.

Unfortunately, based on our experience, we chose not to proceed with our mortgage application

The central customer service was great, however my actual report was a little light on detail (ie when mentioning damp there were no actual meter reading) and there were no photos of any of the findings.

Quick, friendly, efficient