Pinnacle Surveyors Avis 

If I could give zero stars, I would. I instructed Pinnacle Surveyors to carry out a Help to Buy redemption valuation on my property in February 2026. They produced two separate reports, both of which were formally rejected by Help to Buy for failing to meet their mandatory requirements on comparable evidence.

The valuations were therefore not fit for the specific Help to Buy purpose for which they were commissioned and paid. As a direct result, I have had to withdraw from a remortgage process, pay for a replacement Help to Buy valuation from another firm, and deal with significant delay, inconvenience and stress during a time‑critical redemption.

What has been most shocking is the complete lack of meaningful remediation once the issue was raised. At no stage did Pinnacle:

Offer to provide a compliant replacement valuation report;

Offer to liaise directly with Help to Buy to resolve the non‑compliance; or

Offer to contribute anything towards the unavoidable cost of a new valuation.

Their final position has been limited to offering a refund of the original £275 fee only, presented as a “full and final” offer, with no recognition at all of the further financial and practical consequences caused by their reports being rejected.

I am not a surveyor; I am a client who reasonably expected a regulated, RICS‑registered firm to (a) deliver a valuation that met the published requirements of the scheme it was instructed for, and (b) take responsibility and put matters right when that did not happen. In my experience, Pinnacle Surveyors have done neither.

I am today on Friday 29th May 2026, having exhausted their internal complaint process, left with no choice but to escalate the matter to their independent redress scheme and to RICS for external review. Based on this experience, I would strongly advise anyone considering using Pinnacle Surveyors for Help to Buy redemption valuations to think very carefully before instructing them.

Good company with fast service and clear information

Very good service

Pinnacle were really easy to contact, they gave quote online and it was really easy to follow. They rang when they said they would turned up early. Very good service would highly recommend.

Good response, good service and amazing approach

They are thorough, quick to contact and respond, and excellent communication.

Communication was very good and the arrangements were made for the survey within a reasonable time frame. Wayne did an excellent and thorough job of the report and made himself available subsequently to answer any queries etc regarding the property. He was very personable and knowledgeable and provided invaluable further insights into the technical issues arising. The service was really good, the staff were all helpful and courteous, and their professional charges are very fair and reasonable. I would certainly recommend Pinnacle.

5 star service from RICS surveyor Edward Green. Thank you! Will recommend your company any day

Really professional service provided by Pinnacle Surveyors. Visit lasted 30 mins or so and report available by the end of the day. Had a Help to Buy valuation done and pleased with the valuation.

Very quick service and report sent within 2 days. Stress free experience

Very fast and thorough for a level 2, I do recommend.

Very simple process and received the report the next day! Would highly recommend!

Communication was very good, all questions were answered, Good work.
Would recommend. Thanks

Having sold quite some time ago, we finally found what we thought was our perfect next house. We decided to instruct a survey because we had picked up a few things whilst viewing the house that we wanted reassurance about, and also to sense check potential repair costs etc. We had a surveyor called Ed I think who called us after doing his work to meticulously and nicely step through everything he had found. This was balanced, as he knew we wanted to buy this house. However there was a lot more wrong with it, including some things that i would say hadn't been fully disclosed, and so we pulled out. Annoying, but we are so grateful to Pinnacle for how thorough and nice they have been, and would certainly recommend them, and will use them again on our next attempt whenever that is. Thank you.

Timely, all explained well, no hassle, no hesitation or time wasting. Report next day.

From initial call, right through to home buyers report being done, their service was excellent, professional, helpful,and most importantly, they communicated.

Excellent - I normally wouldn't write in for good service but this warrants it. Very professional, affordable and practical. Dealing with a deceased estate where some of the deadlines changed, Pinnacle were accommodating on providing updates on this. I would very much recommend and will use again.