My husband and I went to Ponko today to test drive a car the sales person Jack was very helpful. We were going to part exchange the car we currently own. When the value of our car was discussed the... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Sam took my finances into consideration and never encouraged me to go beyond my limits. Instead, he helped me choose a car that fits my lifestyle and my needs perfectly. He gave me space to think, enc... Voir plus
L'entreprise a répondu
I cannot rate this team highly enough. From the moment we walked in, we were treated like royalty. Richard at the front of house was incredibly polite and professional, and that high standard of servi... Voir plus
L'entreprise a répondu
The whole team were superb, friendly and helpful especially Richard who greeted and looked after us and Jack who showed us around the vehicle, answered all our questions and handled the sale. Thanks b... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Welcome to Ponko - Cambridge Car Dealer We have a huge selection of used cars to choose from, whether you're looking for your first car or a family car we will be able to find something that suits you. We have new stock arriving all the time, you can view our latest arrivals here or visit our show.
Coordonnées de contact
27 Royston Road, Foxton,, CB22 6SE, Cambridge, Royaume-Uni
- 01223874400
- hello@ponko.co.uk
- www.ponko.co.uk
4,0
Bien
612 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 78 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Very disappointing experience
Very disappointing experience! I recommend avoiding Ponko altogether. If you do buy from them, be sure to get a thorough inspection from a local garage right away, as their warranty holds no real value. The courteous treatment during purchase doesn’t last.
19 septembre 2024
Avis spontané
Réponse de Ponko
We’re really sorry to hear about your disappointing experience. Your feedback is important to us, and we’ll take it on board to improve both our service and vehicle inspection processes.
Very professional service
Very professional service. They always answered any questions very clearly and did a full vehicle check and preparation before selling any car. The small deposit to reserve gives you peace of mind and you can always get a refund if you're not happy with the car. I took out the 6 month warranty as the car didn't have any service history. I have run the car 1,000 miles so far with no problems. Would definitely use them again, but hopefully won't need to for a few years if my car lasts!
27 septembre 2024
Avis spontané
Réponse de Ponko
Thank you for your detailed review! We're glad to hear you experienced professional service and that your questions were answered clearly. It's great that you appreciated our vehicle check and preparation process, as well as the peace of mind that comes with our deposit and warranty options. We're pleased to know your car has been running smoothly so far! We appreciate your trust in us and look forward to serving you again in the future—hopefully in a few years when you're ready for your next car!
Extremely Easy, would buy from Ponko again.
Matt made the whole process of buying my car extremely easy, i could not recommend him enough. Made an enquiry on Thursday night and the car was delivered on Wednesday. He sent me a Video tour of the car on Whatsapp and answered all questions i had quickly. This is the first time i had bought a car from a dealership and thought it would be a long painful process but it was anything but that. The delivery driver was also very helpful and friendly.
23 octobre 2024
Avis spontané
Réponse de Ponko
Thank you for your fantastic feedback! We’re thrilled to hear that Matt made your car buying experience so easy and enjoyable. It’s great that he provided a video tour and promptly answered all your questions. We're glad to know that your first dealership experience exceeded your expectations and that the delivery driver was helpful and friendly. Your recommendation means a lot to us, and we hope you enjoy your new car!
Thanks to Matt
Thanks to Matt, he was being professional guiding through the test drive and purchase process, all went well and I am satisfied with my car.
12 octobre 2024
Avis spontané
Réponse de Ponko
Thank you for your feedback! We're glad to hear that Matt provided professional guidance throughout the test drive and purchase process. It’s great to know that everything went smoothly and that you're satisfied with your car. We appreciate your support!
Positive customer experience
Very good experience throughout dealing with Haydn who was helpful, friendly, efficient and professional - made the whole process very smooth running
19 octobre 2024
Avis spontané
Réponse de Ponko
Thank you for your positive feedback! We're glad to hear that Haydn provided you with a helpful, friendly, and professional experience. It’s great to know that he made the entire process smooth for you. We appreciate your support and hope to serve you again in the future!
Absolutely amazing service really…
Absolutely amazing service really professional and helpful thank you so much car is great lm sure l will come back .
DAMIAN
19 octobre 2024
Avis spontané
Réponse de Ponko
Thank you for your kind words! We're thrilled to hear you had an amazing experience with our service and that you're happy with your car. We appreciate your support and look forward to assisting you again in the future!
Absolutely amazing service from Haydn
Absolutely amazing service from Haydn, he went above and beyond for me, he was very friendly, reliable always phoned me back when I phoned the office. He was absolutely amazing. I was very anxious and nervous about buying a car and Haydn helped me through the process it was stress free. Thank you Haydn
18 octobre 2024
Avis spontané
Réponse de Ponko
Thank you for sharing your experience! We're delighted to hear that Haydn provided you with such amazing service and support throughout the car-buying process. It's great to know he was friendly, reliable, and helped alleviate your anxiety. We truly appreciate your kind words and will make sure to pass them along to Haydn. Thank you for choosing us, and enjoy your new car!
STAY AWAY or get PONKOD
STAY AWAY - OR GET PONKOD!!!!
The worst company to deal with. Wouldn't even give them the one star. Paid a deposit online to secure a van. Called up to discuss the test drive and pick up of the van, they were happy to wait a week, as i was going on shift. Called to arrange the finance. And another call from the company to confirm viewing next week today.
An hour later i receive a call from the company to tell me they had in-fact just sold the van to another customer today, with some excuse that i would not be happy with the van condition as the air conditioning wasn't working and there was a leak in the passenger footwell which made it all “squishy” nome of which previously mentioned.
Apparently a deposit no longer secures a car and they sell it anyway. - seems ive had a lucky escape, especially as they tried to sell me a different van.
18 octobre 2024
Avis spontané
Réponse de Ponko
Thank you for your feedback.
We’re sorry to hear about your experience regarding the van you were interested in and the confusion around the deposit and availability. We understand how frustrating and disappointing it is when plans are made and expectations are not met, especially after arranging viewing and finance.
Your comments have been noted, and we appreciate you taking the time to share your experience.
Stay away from ponko. .
Stay away .brought car from ponko. Warranty not worth paper it printed on .After first week broke down ..£500 later week 3 towed to garage broken down again £4700 bill contacted ponko customer care..bold tires engine leak all lights on .all I can say is stay away.. disgusting. Not Road worthy. Be careful.
10 août 2024
Avis spontané
Réponse de Ponko
Thank you for your feedback.
We’re sorry to hear about the breakdowns and repair costs you’ve experienced shortly after purchasing your vehicle, as well as the concerns you’ve raised regarding the condition of the car and the support received from the warranty.
We understand how distressing repeated faults and unexpected expenses can be, especially when you rely on your vehicle day to day. Your comments have been noted, and we appreciate you taking the time to share your experience.
Excellent service..Excellent price..
Excellent service..car was excellently presented and Haydn has a very personable approach.
6 octobre 2024
Avis spontané
Réponse de Ponko
Thank you for your feedback! We're glad to hear you had an excellent experience and that Haydn's personable approach made a positive impact. It's great to know you found the car well-presented. We appreciate your support!
Great service and attention
Great service and attention from the sales person Hayden Roberts.
He contacted me when I left messages, unlike so many companies now days/
First Class would thoroughly recommend them .
28 septembre 2024
Avis spontané
Réponse de Ponko
Thank you for your feedback! We're pleased to hear that Hayden provided great service and was attentive to your needs by following up promptly. Your recommendation means a lot to us, and we appreciate your support!
Very impressed with PONKO
Very impressed with PONKO. Matt was very helpful and informative during the initial phone enquiry, and didn't disappoint when we met him to view the vehicle, purchase and collect. John N.
26 septembre 2024
Avis spontané
Réponse de Ponko
Thank you for your positive review! We're glad to hear that you were impressed with Ponko and that Matt was helpful and informative throughout the process. It’s great to know he met your expectations during your visit to view, purchase, and collect your vehicle. We appreciate your support and hope you enjoy your new car!
Friendly and professional staff,no…
Friendly and professional staff,no problems when buying a Tesla Model 3 from them,Matt was very helpful and informative through out the whole process from start to finish,a super car, thank you all.highly recommend, Martin H.
19 septembre 2024
Avis spontané
Réponse de Ponko
Thank you for your wonderful feedback! We’re thrilled to hear that you had a positive experience buying your Tesla Model 3 with us. It’s great to know that Matt was helpful and informative throughout the entire process. We appreciate your recommendation and thank you for choosing us! Enjoy your super car!
Its been great experience purchasing…
Its been great experience purchasing the car from Ponko, James has been very accomodating throughout in viewing the car and going through all the vehicle details and answering any queries I had. Drove the car back home today and its been fantastic and I hope to do further business in the future.
11 septembre 2024
Avis spontané
Réponse de Ponko
Thank you for sharing your experience! We’re delighted to hear that your car purchase from Ponko was a great experience and that James was accommodating in addressing all your questions. It’s fantastic to know you’re enjoying your new car. We look forward to assisting you with any future business!
We want to thank Richard
We want to thank Richard , ASAP and James , absolutely brilliant , welcoming , friendly staff made it such a pleasure to buy our car from there, thankyou for your hard work
6 septembre 2024
Avis spontané
Réponse de Ponko
Thank you for your kind words! We’re thrilled to hear that Richard, ASAP, and James provided you with a brilliant and welcoming experience while buying your car. Your appreciation for their hard work means a lot to us. Thank you for choosing us, and we wish you all the best with your new car!
Don’t buy the warranty! It’s a total waste of money
They made sure my car is clean but didn’t replace one of the rear VPN bulbs so while I was driving home from the garage and it got dark, I got an error warning and had to fix it myself. Since then, both of the fobs have stopped working and now I have a gearbox issue. I paid £300 for warranty and they’re just ignoring me. It’s been over a week and I’ve chased and still heard nothing. The warranty company is owned by the owner of PONKO.
6 octobre 2023
Réponse de Ponko
Thank you for your feedback.
We’re sorry to hear about the issues you experienced shortly after purchase, particularly the warning light, key fob problems, gearbox concerns, and the difficulty you’ve had getting a response regarding your warranty. We understand how frustrating it is when faults appear early on and you feel you’re not receiving timely support.
Your comments have been noted, and we appreciate you taking the time to share your experience.
Got my BMW 1 Series through them and…
Got my BMW 1 Series through them and everything went smoothly, big thanks to Hayden for helping me out!!
31 août 2024
Avis spontané
Réponse de Ponko
Thank you for your feedback! We're thrilled to hear that your experience with purchasing the BMW 1 Series was smooth and enjoyable. A big shoutout to Hayden for providing excellent support! If you need any further assistance or have questions in the future, don't hesitate to reach out. Enjoy your new car!
Olympic Scammers AVOID
Ponko is notorious for scamming people elegantly, they intentionally hide issues in the car especially the serious ones, once they get the money they will avoid any accountability and find ways to blame you and scam you. Don't be fooled by the niceness of the salesman.
Save your hard-earned money and avoid buying from these scammers.
30 août 2024
Avis spontané
Réponse de Ponko
Thank you for your feedback.
We’re sorry to hear that you feel this way about your experience and that you were left with concerns regarding the condition of the vehicle and the support received afterwards. We understand how strongly disappointing situations like this can affect trust and confidence.
Your comments have been noted, and we appreciate you taking the time to share your experience.
Avoid Reed Auto / Ponko !!
Find it strange that my review a few years ago had been removed from here - although unsurprising as the red flags were there when I initially bought the car with them saying about a bad reviews just being ‘petty customers’. Also unsurprisingly Reed Auto has rebranded themselves to Ponko … probably because of the awful customer service / after care reviews they have received - although there is no rebranding they will ever do that gets them away from the same awful company they are.
Bought a mini countryman in Jan 2022, the initial interaction was extremely positive BUT if your car goes wrong Reed Auto/Ponko will make it extremely difficult and make you jump through hoops for them to do anything about it. It caused me so much distress that I could not deal with them anymore and fixed the car through mini (after months and months of bad and forth nonsense). Air conditioning unit never worked, they promised they would rectify this and this was never done, an engine fault that appeared the day after I owned it, they never repaired and in fact tried to blame a second mechanic because they were too lazy and not interested in repairing the car and didn’t want the car back. Same company, same ethos, please avoid and don’t fill their greedy pockets!
26 janvier 2024
Avis spontané
Réponse de Ponko
Thank you for your feedback.
We’re sorry to hear about your experience following your purchase and the ongoing issues you’ve described with the vehicle, including the air conditioning and engine fault concerns. We understand how frustrating it is when problems arise early in ownership and you feel they have not been resolved to your satisfaction.
We also note your comments regarding communication and after-sales handling during your time with us. Your feedback has been noted, and we appreciate you taking the time to share your experience.
Collected my car today Haydn was very…
Collected my car today Haydn was very helpful and got everything sorted quickly and easily, will definitely return in the future
17 août 2024
Avis spontané
Réponse de Ponko
Thank you for your review! We’re glad to hear that Haydn was helpful and made the process of collecting your car quick and easy. We appreciate your intention to return in the future and look forward to assisting you again. Enjoy your new vehicle!
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.