Ordering is extremely easy and staff always helpful and happy to answer questions relating to your order or products . Big shout out to Fern for organising my pick up on a day most convenient to me .... Voir plus
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Lisez les avis des autres
Ordered glaze from Potclays while the package was a bit messy due to an unlocked cap of one of the bottles. Sarah from sales immediately react on it for replacement in 2 days and I was happy about ho... Voir plus
I've used Potclays several times now and they are excellent. One pot of brush-on glaze was damaged in transit once and was refunded without quibble. No other issues. Sarah sorted out my question regar... Voir plus
L'entreprise a répondu
I have been a customer of Potclays now for many years, and have always had excellent service. I often deal with Fern, and she is always helpful and sorts out any issues I may have (occasionally I ha... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Potclays is a fourth-generation family owned and run company established here in the heart of the Potteries, Stoke-on-Trent, in 1932. We are a leading manufacturer and supplier of prepared clay bodies, ceramic materials, glazes, tools, equipment, machinery and kilns. We have two well stocked showrooms at our site in Etruria, where you can browse to your heart's content. Our friendly team are more than happy to discuss your needs and recommend the best products for you. For more in-depth advice, our experienced technical consultant is available to speak with by prior arrangement on certain weekdays. Highly popular pottery classes hosted by Wedgwood master potter, Jon French, are held here at Potclays each week. The highlight of our calendar is our Open Day which takes place each year in late September/early October, with free factory tours, demonstrations, workshops, and a sale event. We are wholeheartedly committed to "educlaytion" - promoting clay in education at every opportunity. We offer special support to schools, colleges and universities. Read more on our website, and stay up to date with our latest news on Facebook, Instagram and TikTok. We look forward to welcoming you to Potclays!
Coordonnées de contact
Brickkiln Lane, ST4 7BP, Stoke on Trent, Royaume-Uni
- 01782219816
- becky.otter@potclays.co.uk
- www.potclays.co.uk
4,8
Excellent
129 avis
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Satisfied Customer
I've been very happy with the range and quality of the products, friendly and helpful customer service and delivery times.
23 juin 2023
Avis spontané
Réponse de Potclays
Thank you Gabriele for taking the time to leave a review - much appreciated! Best wishes, Becky (Director)
I find Potclay's very responsive
I find Potclay's very responsive, great selection of materials and cheapest supplier in the UK. Can't fault the service one bit
19 juin 2023
Avis spontané
Réponse de Potclays
Hi Iain, thank you for taking the time to leave a review and for your kind words! Best wishes, Becky (Director)
very rapid delivery
absolutely fantastic. a requested expedited delivery was requested and they pulled out all the stops, ordered Wed night, Called Thur morning, Delivered Fri morning...Top Job, Thanks.
16 juin 2023
Avis spontané
Réponse de Potclays
Thank you for taking the time to leave a review for us, it's very much appreciated! We're delighted to hear about your experience. Best wishes, Becky (Director)
Clear communication
Clear communication, swift and on time delivery. Would be very helpful if product number/ name was written on bag with indelible ink rather than on paper which can rip and then not legible. 🙏🏽
13 juin 2023
Avis spontané
Réponse de Potclays
Thanks for your review, Agalis! Your feedback is much appreciated. It sounds like you may have received an older bag of clay, as we have now moved to plastic labels for increased durability. Thanks again for taking the time to share your experience.
Excellent service
Easy to use website and excellent quick and easy service. All delivered within 3-4 days.
9 juin 2023
Avis spontané
Réponse de Potclays
Many thanks for your review, Paul - much appreciated! Very glad to hear of your positive experience :-) ~Becky (Director)
My order came the next day and exactly…
My order came the next day and exactly as I had requested. £9.50 for any order under 10 kg is good value.
27 avril 2023
Avis spontané
Réponse de Potclays
Thanks so much for your review, and for taking the time to share your experience with us! Best wishes, Becky (Director)
Always a great service
Easy to use website, and extremely prompt service. Products arrive well packaged, and using DHL as courier ensures you know a time for your delivery. Excellent!!
25 avril 2023
Avis spontané
Réponse de Potclays
Thanks so much for sharing your positive experience, Katherine! I'll pass your comments to the rest of the team. All the best, Becky (Director)
Super service
Pre ordered a piece of equipment that was due in to Potclays from the USA at “end August”. I know there have been a lot of delays with imports so expected a delay. Had notification on 30 Aug that it was on its way and it arrived this morning, 31 Aug. Super service.
31 août 2022
Avis spontané
Réponse de Potclays
Thanks for your kind review, Jill! I will share this with the team.
Poor service
Poor service.
There is so many issues every time when I make an order. The delivery time is so long.
From three weeks I am trying to find what about my order. No response. Never again.
I sent many emails to sales potclays.co.uk no one respond for example: 9th March 13:08, 3rd March 14:40
9 mars 2022
Avis spontané
Réponse de Potclays
We're sorry to hear of your disappointing experience. Please send an email to sales@potclays.co.uk with your order reference so that we can look into this further.
Edit 15:55 10/03/2022 Our inbox is checked daily and all emails responded to. Please could you advise the dates/times of your emails and we will check our records. Unfortunately we cannot identify you from your Trustpilot username.
Edit 10.25 11/03/2022 Thank you for this information. We have searched our system and there is no sign of your emails unfortunately. Our junk folder is also checked daily. Please forward your emails to our assistant sales manager at Gareth.Copeland@potclays.co.uk and he will respond to you.
Amazingly helpful
I recently had a rather weird and rather alarming steam issue with my kiln and as always the response from Potclays was both extremely quick and helpful. A particular thanks is due to the incredibly knowledgeable James Otter who correctly assessed the issue and patiently talked me through the issue.
I love their shop as well. Always costs me a fortune as I can never just come out with just one item!!
22 décembre 2021
Avis spontané
Réponse de Potclays
Thanks so much for taking the time to leave a review, Angela! It is much appreciated, and your kind words will be passed on to James and the rest of the team.
Great Friendly Service & Technical Help
I just want to take this opportunity to say how helpful & supportive Potclays have been over replacing my Rohde Eco-Top Loader kiln for a Potclays S43 Top Loader Kiln.
I’ve had seriously bad firing issues for over 4 years with the Rohde kiln (right from the start!!) but annoyingly the company never gave any real help, instead they asked for more & more information from my electrician, plus they ended up leaving it all to the retailer Potclays to sort out!!!
I’m now pleased to say that the previous issue with the Rhodes kiln of struggling over 1100℃ & failing to reach high temperatures, has not arisen over the past 6 months with my new Potclays 8.5kw kiln & I can enjoy making & firing pots again.
Finally, a special thank you to Jonathan who gave up his time to visit on more than one occasion & encouragingly looked into finding solutions to the problem.
Phil Allen, Wistanswick Pottery
9 septembre 2021
Avis spontané
Réponse de Potclays
Hi Phil, thank you so much for your review and kind words. We were very pleased to help you get back up and running again! We passed your comments on to Jonathan who was delighted to read them. Best wishes from the Potclays team.
Brilliant customer service…
My shimpo wheel developed problems several years after the guarantee expired. I called PotClays who I bought it from. They diagnosed the problem over the phone, sent me a guide showing how to solve it and explained the process in detail, all within minutes of my enquiry. It worked perfectly, thank you so much Potclays. Brilliant customer service.
22 avril 2021
Avis spontané
Réponse de Potclays
Thanks for your kind words, Katherine! Much appreciated. Will pass them on to James.
Early days but very happy so far
I bought a starter kit, which has just arrived. So far the service has been excellent. Being a beginner, I had a slight concern about the kiln, but my email was answered satisfactorily very promptly alaying my worries. I'm looking forward to getting set up and making a start with my throwing wheel and doing some firings.
9 décembre 2020
Avis spontané
Réponse de Potclays
Thanks very much for your review, John! Happy potting, and let us know if we can help further at any point.
Great famiy run business
I've been consistently happy with the service I've received from Potclays. From buying clay to the help and advice I've received. Recently James helped me with my Shimpo, plus during covid I was able to place an order and collect safely. Total confidence - thank you!
22 septembre 2020
Avis spontané
Réponse de Potclays
Sorry for the very late reply, Rebecca, but thank you for your kind words! I will pass them on to James.
They have the gear you need
They have the gear you need, dispatch can be slow and expensive. Comms are last century.
25 août 2020
Avis spontané
Réponse de Potclays
Hi Jon, thanks for taking the time to leave a review. Sorry to hear you've had a few issues with order turnaround and communications. If you could send me some more details I'd be pleased to look into this further - please email sales@potclays.co.uk. Many thanks, Maxine (Sales Manager)
Really great company
Really great company. Given me loads of advice as a novice kiln owner. Prompt replies to emails and very friendly.
Would definitely recommend. 😊😊
12 août 2020
Avis spontané
Réponse de Potclays
Thanks so much for taking the time to leave a review, Vicky, and for your kind words! Will pass them on to the team. All the best, Becky (Director)
Great company
Great company, wonderful customer service and reasonable prices!
7 juillet 2020
Avis spontané
Réponse de Potclays
Thank you for taking the time to leave a review, Lizzie! Very much appreciated by all our staff!
Lovely company
Lovely company - James provided patient advice when I was buying and even more impressively fantastic support when my kiln developed a fault after I'd had it for 18 months.
15 décembre 2019
Avis spontané
Réponse de Potclays
Thank you John for your kind words! Very pleased that James was able to help you. I will make sure he sees this. All the best, Becky
Kilns arrived at Bot Pots today
Kilns arrived at Bot Pots today.
No issues with packaging.
Everything there.
Thank you so much for the extra wiring and terminal blocks.
Controllers and power cables fitted.
One "56" changed to single phase for a customer
Tested - All good.
Only one small problem.......
The Union Jack Flag had fallen off one kiln.
Found it in the bottom of the packing pallet.
I have restored Britain to it's rightfull condition....
Very proud now........
Three kilns sold already.
Will deliver Monday.
Very, very happy
You guys are great
Cheers
Richard
5 juillet 2019
Avis spontané
Very supportive and responsive
29 juin 2019
Avis spontané
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