Potclays Avis 

I appreciate the prompt services of Potclays and generally also the materials they sell. One product to be careful is JB Porcelain. We have had two orders in 2016. The first one was fine in the beginning but deteriorated within the year, the second one was like pudding.

I have recently purchased a Rhode kiln from Potclays. I needed help to get things started so i contacted James. He was absolutely brilliant and help me programme the kiln. He is passionate about his work and wants to share this with others. I am so pleased we chose Potclays and look forward to visiting their lovely showrooms too.
Judith Greenway

Setting up my new kiln that was sitting around in packaging for 2 years (life gets in the way), and it wasn’t working. No idea what to do, I call Potclays who were very kind and helpful. They gave me James Otters email, I nervously told him my woes and he was wonderful. He told me what to check, I checked and it worked. I was so stressed at the thought I’d perhaps damaged my kiln by not installing it immediately but James put my mind at rest. Thank You Potclays and thank you James. You have always been a great company to deal with. 🤗

My Rhoda kiln had stopped working
When I call for advice I was put through to James
James couldn’t have been more helpful talked me through what to check for and got it working again .
Thank you

Hi everyone, I am an expat in Spain trying to set up my own pottery workshop, thus no local support available at the moment. So I emailed Potclays in desperation for help in installing my new German kiln. On Monday morning I got a phone call from James Otter at Potclays who patiently answered all my queries, sent me information via email, and spent twenty minutes or more going out of his way to offer help. My faith in human nature is now restored, Brexit notwithstanding, and Potclays now has a new and very committed customer!! First class kindness, second to none service. Thank you James!!

A great and knowledgable shop. I visit fairly often to attend courses here and top up with supplies. Really like the Mayco Stoke and Coat glazes at the moment. The staff in the shop are always great and very friendly. I’ve only had one small issue with an order, and when I contacted the store, they were able to solve my problem immediately. .

I know a lot of their stock comes from America, and this can involve a bit of a wait for delivery but I’ve found that by following their Facebook page, they will update deliver forecasts on their page.

I’ve also found them to be very good at given technical advice too, able to give sound advice about their products. Also, their courses are brilliant!