Great install team, they even went the extra mile and put a sun shade up for me. After sales care was a little lacking though, no one to talk me through the solar and EV app until I had to run into pr... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
First of all, your consultant Andrew was most knowledgeable and helpful in assessing our technical requirements. you. your technicians were fast, efficient and friendly thank you for a splendid res... Voir plus
L'entreprise a répondu
Boys were good. Got there an hour earlier that I was told which was fine I had just planned to go do something before they came. They looked like they were finishing up I asked about solar hot water t... Voir plus
L'entreprise a répondu
Dan was great and informative. He was able to explain the cost in layman's terms. The trade boys for installation were very polite and worked very hard to get the job completed efficiently. The office... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Société d'énergie solaire
- aussi dans
- Fournisseur d'énergie verte
- Fournisseur d'équipements d'énergie solaire
- Ingénieur électricien
- Solutions et équipement énergétiques
- Usine de panneaux solaires photovoltaïques
Écrit par l'entreprise
We are a 16-year-old, independent, family-owned, CEC Retailer solar business covering the East Coast of Australia. All of our Installation Teams are employees of PowerSmart Solutions. Our Installations come standard with a 30-year workmanship warranty. With sales and service outlets in Wollongong, Sydney, Newcastle, Yatala, Rockhampton, Mackay, and Townsville, local service is very close at hand. Service and backup are what we specialize in. We strive for customer satisfaction with every customer we see.
Écrit par l'entreprise
Coordonnées de contact
44 Transport Street, 4207, Yatala, Australie
- 1300800963
- errolc@powersmartsolutions.com.au
- www.powersmartsolutions.com.au
4,5
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Excellent service
The PowerSmart crew who installed my solar panels and battery were friendly, professional and ready to answer any questions I had. Best investment in my home to date and recommended to my friends and family.
18 novembre 2025
Réponse de PowerSmart Solutions
Hi Anita,
Thank you so much for your excellent review! We're delighted to hear that you had such a positive experience with our PowerSmart installation team. It’s great to know they were friendly, professional, and able to answer all your questions along the way.
We’re thrilled that your solar and battery system has been such a worthwhile investment, and we truly appreciate you recommending us to your friends and family.
If you ever need anything in the future, we’re always here to help.
Thanks again for choosing PowerSmart! 🌞
Great equipment was supplied
Great equipment was supplied . Works well and the installation was done professionally fast and on time.
11 novembre 2025
Réponse de PowerSmart Solutions
Hi Mark,
Thank you for your wonderful feedback! We’re delighted to hear that you’re pleased with the equipment and that everything is working well. It’s also great to know our installation team delivered a professional, efficient, and timely service.
We truly appreciate your review and are here if you need anything in the future.
We have previously dealt with this…
We have previously dealt with this company for a previous property and we knew the product was the best on the market and the company were reputable
11 novembre 2025
Réponse de PowerSmart Solutions
Hi Richard,
Thank you so much for taking the time to leave this review. We’re delighted to hear that you chose to return to us after your previous property and that you continue to feel confident in both our products and our reputation.
It means a great deal to know that our quality and service have earned your trust once again. If there’s ever anything more we can do to support you, please don’t hesitate to get in touch.
Thank you for choosing us!
Salesperson booked wrong day
Salesperson booked wrong day. And energy company had not given clearance anyway which cost me a day off work.
Information advised to me about process was different to the process on the day.
Not clearly advised advantages of solar do not commence until energy company changes meter box. I had 8 weeks to organise this for the same day that I had to take off work unpaid if someone told me this, now I have to take another unpaid day off work.
I was compensated financially for the first mistake and rightfully so but still should not have happened.
Messages to me seem to have my name spelt incorrectly.
11 novembre 2025
Réponse de PowerSmart Solutions
Hi Glen,
Thank you for taking the time to share your feedback. I’m truly sorry to hear about the frustration you experienced — your situation was far from the standard we aim to deliver.
It’s unacceptable that your installation was booked for the wrong day and that the necessary clearance from your energy retailer hadn’t been confirmed. We understand how valuable your time is, and you should never have had to take unnecessary unpaid leave. While we’re glad we were able to compensate you for the initial error, we completely agree that the situation should not have occurred in the first place.
We also apologise for the confusion around the installation process. You should have been clearly informed that certain solar benefits only commence once the energy company updates the meter, and we understand how this lack of clarity caused further inconvenience. This is feedback we’re taking seriously, and we are reviewing our communication process to ensure customers receive complete and accurate information from the start.
Finally, we’re sorry your name was misspelled in our messages — attention to detail matters, and we will ensure this is corrected.
If you’re open to it, we’d appreciate the chance to speak with you directly to make sure everything moving forward is smooth and properly managed. Please reach out to us at 1300800963, and we’ll be happy to assist.
Thank you again for your honest feedback — it genuinely helps us improve.
The work was done on time and in a very…
The work was done on time and in a very professional manner
17 novembre 2025
Réponse de PowerSmart Solutions
Hi Ray,
Thank you for your kind words! We’re glad to hear the work was completed on time and to a professional standard. We appreciate your feedback and are always here if you need anything in the future!
Very professional and courteous
We are extremely happy with the service and job done. Company tradesmen were very professional and helpful with our questions.
17 novembre 2025
Réponse de PowerSmart Solutions
Hi Sandra,
Thank you for your wonderful review! We’re thrilled to hear that you’re extremely happy with the service and the work carried out. Our team always aims to be professional, helpful, and transparent, so it’s great to know we met your expectations. If you need anything else, we’re always here to help!
Very helpful in providing technical…
Very helpful in providing technical information and helping make an informed decision.
17 novembre 2025
Réponse de PowerSmart Solutions
Hi Rizzieri,
Thank you for the great feedback! We're delighted to hear that our team was able to provide the technical information you needed to make an informed decision. If you have any more questions or need further support, we’re always happy to help!
Réponse de PowerSmart Solutions
Hi Glenn,
Thank you so much for your kind review! We’re really glad to hear that our team delivered a quick, smooth installation and that everything was easy to understand. If you ever need anything in the future, we’re always here to help!
Good communication ,helpful advise from…
Good communication ,helpful advise from the installer,the installation was quick and hassle free
29 octobre 2025
Réponse de PowerSmart Solutions
Hi Alex,
Thank you for your review! We’re pleased to hear that the communication was clear, the installer was helpful, and the installation process was quick and hassle-free. We appreciate your feedback and are glad you had a smooth experience with us!
Very happy with the service.
10 novembre 2025
Réponse de PowerSmart Solutions
Hi Christine,
Thank you for your feedback! We’re so glad to hear you’re very happy with the service. If you ever need anything in the future, we’re here to help!
Very smooth transition to battery…
Very smooth transition to battery system.
Clean and tidy team, who were very professional.
The sales process worked as advised.
No complaints from us.
I have recommended you to another property owner across the road to our house.
He has your details.
5 novembre 2025
Réponse de PowerSmart Solutions
Hi Chris,
Thank you for your wonderful review! We’re delighted to hear that the transition to your battery system was smooth and that our team delivered clean, tidy, and professional work. It’s also great to know the sales process worked just as expected.
We truly appreciate your recommendation to your neighbour—thank you for putting your trust in us. If there’s anything you need down the line, we’re always here to help!
Sales lady was great to deal with…
Sales lady was great to deal with providing all information that was asked and installation lads were awesome very neat and tidy work and very efficient.
11 novembre 2025
Réponse de PowerSmart Solutions
Hi Nathan,
Thank you for your fantastic review! We’re so glad to hear our sales team provided all the information you needed and that the installation team delivered neat, tidy, and efficient work. We truly appreciate your feedback and are delighted you had such a positive experience with us!
Fast and efficient service
10 novembre 2025
Réponse de PowerSmart Solutions
Hi Ashley,
Thank you so much for your kind words! We’re delighted to hear you found our service fast and efficient. If you ever need anything else, we’re always here to help. 🙌
A slight delay in the installation
A slight delay in the installation, the installers were very professional and friendly.
Job well done, the system works perfectly
Thanks
3 novembre 2025
Réponse de PowerSmart Solutions
Hi Steve,
Thank you for your understanding and kind feedback! We’re glad to hear that our installers made a positive impression and that your system is working perfectly. We truly appreciate your patience and support — enjoy your new system!
Battery and Inverter install at Hunter Valley
From sales to tech support the team has been amazing. Highly Recommended great advice and with people in the know, It's easy to trust that you will get a great system that works for you. Shout out to the Newcastle, Hunter Valley Team on a job done right.
22 octobre 2025
Réponse de PowerSmart Solutions
Hi Wayne,
Thank you so much for your wonderful feedback! We're thrilled to hear that our sales and tech support teams provided such a positive experience. Your trust means a lot to us, and we’re glad you’re happy with your system. A special thank you from our Newcastle and Hunter Valley teams — they’ll be so pleased to hear your shout-out!
1234
The people that work for your company are very professional and hard working and also I felt safe around them.
Thank You
7 novembre 2025
Réponse de PowerSmart Solutions
Hi Beverley,
Thank you so much for your kind words! We're delighted to hear that you found our team professional, hardworking, and that you felt safe throughout the process. Providing a trustworthy and positive experience means a lot to us. We truly appreciate your feedback and your support!
Great service from first consultation…
Great service from first consultation to final install, and handover.
28 octobre 2025
Réponse de PowerSmart Solutions
Hi Joseph,
Thank you for your kind words! We’re delighted to hear that you had a great experience from the first consultation through to the final installation and handover. Your feedback means a lot to our team.
Salesman Matthew Rourke
Salesman Matthew Rourke
And installer Josh were professional and a delight to deal with
28 octobre 2025
Réponse de PowerSmart Solutions
Hi Judith,
Thank you so much for your lovely feedback! We're delighted to hear that Matthew and Josh made the process such a positive experience. We'll be sure to share your kind words with them — they’ll really appreciate it.
Excellent service and product.
5 novembre 2025
Réponse de PowerSmart Solutions
Hi Brad,
We really appreciate your feedback — great to hear you’re pleased with our service and product.
Make contact when I needed to and although I was probably a bit of a pest, he never let on
What I liked most was being able to talk to someone - Harvey - who clearly knew his topic. Explained everything in a clear and logical way. I was most impressed and very appreciative.
29 octobre 2025
Réponse de PowerSmart Solutions
Hi John,
Thank you so much for your lovely feedback! We're delighted to hear that Harvey was able to assist you so thoroughly and communicate everything clearly. We believe there’s no such thing as being a pest when it comes to making sure our customers feel confident and informed. Your appreciation means a lot to us, and we’ll be sure to pass your kind words on to Harvey.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.