Great install team, they even went the extra mile and put a sun shade up for me. After sales care was a little lacking though, no one to talk me through the solar and EV app until I had to run into pr... Voir plus
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Lisez les avis des autres
First of all, your consultant Andrew was most knowledgeable and helpful in assessing our technical requirements. you. your technicians were fast, efficient and friendly thank you for a splendid res... Voir plus
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Boys were good. Got there an hour earlier that I was told which was fine I had just planned to go do something before they came. They looked like they were finishing up I asked about solar hot water t... Voir plus
L'entreprise a répondu
Dan was great and informative. He was able to explain the cost in layman's terms. The trade boys for installation were very polite and worked very hard to get the job completed efficiently. The office... Voir plus
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À propos de l'entreprise
- Société d'énergie solaire
- aussi dans
- Fournisseur d'énergie verte
- Fournisseur d'équipements d'énergie solaire
- Ingénieur électricien
- Solutions et équipement énergétiques
- Usine de panneaux solaires photovoltaïques
Écrit par l'entreprise
We are a 16-year-old, independent, family-owned, CEC Retailer solar business covering the East Coast of Australia. All of our Installation Teams are employees of PowerSmart Solutions. Our Installations come standard with a 30-year workmanship warranty. With sales and service outlets in Wollongong, Sydney, Newcastle, Yatala, Rockhampton, Mackay, and Townsville, local service is very close at hand. Service and backup are what we specialize in. We strive for customer satisfaction with every customer we see.
Écrit par l'entreprise
Coordonnées de contact
44 Transport Street, 4207, Yatala, Australie
- 1300800963
- errolc@powersmartsolutions.com.au
- www.powersmartsolutions.com.au
4,5
Excellent
1 k avis
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Professional work
Guys were on time. Tidied up after themselves and the installation was very professionally done. Thank you.
8 octobre 2025
Réponse de PowerSmart Solutions
Hi Janelle,
Thank you for your feedback! We’re glad to hear our team was punctual, left everything tidy, and completed your installation professionally.
From the start I did not have to chase…
From the start I did not have to chase people up if I asked a question it was answered that day.
Lots of information and time spent explaining what how and why.
Installers where professional understanding and informative.
The product is working so well and everything is as it should be.
Could not ask for better service.
Thank you.
14 octobre 2025
Réponse de PowerSmart Solutions
Hi Patricia,
Thank you so much for your wonderful feedback! We’re thrilled to hear that our team was responsive, informative, and professional throughout the entire process. It’s fantastic to know your system is working well and that you’re happy with our service.
We really appreciate you taking the time to share your experience!
Réponse de PowerSmart Solutions
Hi Simon,
Thank you for your feedback! We’re glad to hear you found our service professional from quote to installation.
There’s just one thing that doesn’t…
There’s just one thing that doesn’t give you a five. There is no training on how to get the most out of your sola and battery
6 octobre 2025
Réponse de PowerSmart Solutions
Hi Elaine,
Thank you for your feedback and for your positive rating — we really appreciate it!
Our install team always runs through the key operating and safety features of your solar and battery system. The good news is that the usage is very automated — the battery automatically stores your excess solar power and supplies it when your panels aren’t producing, such as at night or on cloudy days.
If you’d like a more detailed walkthrough or some tips on how to get the most out of your system, we’d be more than happy to arrange a follow-up call.
easy to deal with and staff are…Happy saver
easy to deal with and staff are friendly and professional
7 octobre 2025
Réponse de PowerSmart Solutions
Hi Diana,
Thank you for your feedback! We’re delighted to hear that our team was easy to deal with, friendly, and professional.
Not happy mrs bulic That we didn't get a contract to sign
That we didn't get a contract to sign, we have had it put in the wrong spot on the house as it doesn't cover the shed eg. gates, pump . Ps no connection for mail box he received over.
7 octobre 2025
Réponse de PowerSmart Solutions
Hi Darne,
We’re really sorry to hear that you’re not fully satisfied with your experience. We always aim to ensure every customer receives clear communication and proper installation placement.
We’ve just emailed you a copy of your signed contract from July. An electronic copy was also sent to your email at the time of signing — it may have gone to your junk or spam folder.
Please don’t hesitate to contact us if you’d like to discuss the installation location or any other concerns. We’re here to help make sure everything meets your expectations.
Install was great
Install was great. Quick and really good workmanship. Just a bit disappointed with not completing the APP monitoring setup… still to this day hasn’t been set up Correctly. We received a print out how to set up the App. But TBH it should have been done at installation.
30 septembre 2025
Réponse de PowerSmart Solutions
Hi Ian,
Thank you so much for your kind words about the installation — we’re glad to hear you were happy with the workmanship and efficiency of our team.
We completely understand your frustration about the app setup and agree it should have been completed during installation. The good news is that your app is now fully set up and ready to go.
We appreciate your patience and feedback — it helps us improve our service for future installations.
Prompt to deal with
Prompt to deal with, installers arrived on the day & completed the job, they also left the premises clean & tidy.
22 septembre 2025
Réponse de PowerSmart Solutions
Hi Mark,
Thank you for your feedback! We’re glad to hear our team was prompt, completed the installation efficiently, and left everything clean and tidy.
Everything was installed neat and tidy…
Everything was installed neat and tidy up and running by the end of the day and explained how it works
29 septembre 2025
Réponse de PowerSmart Solutions
Hi Tony,
Thank you for your great feedback! We’re delighted to hear that your installation went smoothly, was completed neatly, and that our team took the time to explain how everything works.
We really appreciate you taking the time to share your experience and for choosing PowerSmart Solutions.
Everything went smoothly
Everything from first contact to being shown the fitted system and how it all works went smoothly. The team were respectful and professional.
30 septembre 2025
Réponse de PowerSmart Solutions
Hi Kat,
Thank you for your kind feedback! We’re delighted to hear that everything went smoothly and that our team was respectful and professional throughout the process.
The whole process has been terrible
The whole process has been terrible. From the salesperson measuring and advising where the system to go to then being told by the installer that it can’t. Then the batteries were installed but couldn’t be completed because they brought the wrong equipment. Then another person came and had to re-wire a lot because it wasn’t done correctly, and then a technician turns up and says he has been asked to check a fault which he couldn’t find and the very next day we get an email saying there is a fault and we need to check the wiring and switch everything off. The batteries are supposedly one of the best on the market which is part of the reason we went with this company but the service is ridiculously poor. One more fault or issue and I’ll be requesting the system be removed at their cost and not mine.
29 septembre 2025
Réponse de PowerSmart Solutions
Hi Donald,
We’re very sorry to hear about your experience and the issues you’ve faced throughout the installation process. This is certainly not the level of service we aim to provide, and we completely understand your frustration.
Your feedback is important to us, and we’d like to review your case in detail to ensure everything is resolved properly. Could you please contact us directly at 1300800963 or errolc@powersmartsolutions.com.au so we can arrange for a senior technician or service manager to follow up with you as a priority?
We truly appreciate your patience and the opportunity to make things right.
Kind Regards
Errol
PowerSmart Solutions is a great company…
PowerSmart Solutions is a great company to deal with. The sales team were very efficient and pleasant and happy to answer all my questions.
Once I had decided to go ahead, the main office had an instillation team here, in a couple of days. They did such a good job and my new battery is working perfectly!
29 septembre 2025
Réponse de PowerSmart Solutions
Hi Rosie,
Thank you for your wonderful feedback! We’re thrilled to hear that our sales team was helpful and efficient, and that your installation went smoothly. It’s great to know your new battery is working perfectly — we really appreciate you sharing your experience!
Complete replacement of solar system plus battery
All PowerSmart contact staff were very courteous, prompt in reply and explained this technical product in understandable manner.
23 septembre 2025
Réponse de PowerSmart Solutions
Hi Peter,
Thank you for your kind feedback! We’re delighted to hear that our team was courteous, prompt, and able to explain your solar and battery system in an understandable way.
We really appreciate you taking the time to share your experience!
Highly recommended
We found power smart solutions very helpful, knowledgeable, very friendly from emails to initial meeting to the installers, and most importantly they get back to you the communications was awesome,
Thanks heaps
Paul and Kylie Ellis
23 septembre 2025
Réponse de PowerSmart Solutions
Hi Paul and Kylie,
Thank you so much for your kind words! We’re thrilled to hear that you found our team helpful, knowledgeable, and friendly throughout the whole process. Great communication is very important to us, and we’re glad it made your experience seamless.
We really appreciate your recommendation!
Excellent customer service and made…
Excellent customer service and made everything easy to understand
29 septembre 2025
Réponse de PowerSmart Solutions
Hi Eric,
Thank you for your feedback! We’re delighted to hear that our team provided excellent customer service and made everything easy to understand.
Excellent customer service
Excellent customer service. Easy to organise. Really nice tradies who know what they are doing!
23 septembre 2025
Réponse de PowerSmart Solutions
Hi Melissa & Matthew,
Thank you for your kind feedback! We’re delighted to hear that you found our customer service excellent and that our team was knowledgeable and friendly.
The service from beginning including…
The service from beginning including installation has been great.
The let down has been the after sale service and assistance with connecting the app.
Still waiting for assistance.
29 septembre 2025
Réponse de PowerSmart Solutions
Hi Tammy & Phil,
Thank you for your feedback and for sharing your experience. We’re really pleased to hear you were happy with the service and installation — that means a lot to us.
We’re sorry to hear you’ve had trouble getting assistance with connecting the app. That’s not the level of after-sales support we aim to provide, and we’d like to get this sorted for you as soon as possible.
Second to none
Reliable, responsive and professional. Would highly recommend this company!!
29 septembre 2025
Avis spontané
Réponse de PowerSmart Solutions
Hi Gary,
Thank you so much for your wonderful feedback! We’re thrilled to hear you found our team reliable, responsive, and professional. Your recommendation means a lot to us!
Réponse de PowerSmart Solutions
Hi Tanya,
Thank you for your feedback! We’re glad to hear the job was done well, neatly, and that our team explained everything clearly.
Réponse de PowerSmart Solutions
Hi Angela,
Thank you for your feedback! We’re glad to hear you had a very good experience with us.
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