we've been with this company now for around two years having moved our landline to digital with them, they have been consistent and the transition was seamless, so yes everything is good with them.... Voir plus
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Lisez les avis des autres
Great service from Stephen - fast responses and knows his stuff. Transfer to Premitel from BT was really quick and easy, with Stephen setting up the line remotely on our existing kit. Everything ha... Voir plus
Excellent value, and equally excellent support from the Premitel team when getting setup and configured - Couldn't be more happy.
Fantastic service All UK calls covered with their very reasonable monthly fee Detailed call listing each month. Retained our Seniors analog phones and number. Went beyond the duty call to assist when... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Premitel is a VoIP phone service provider based in East Lothian, Scotland and serving the whole of the UK. The Premitel VoIP Phone Service is a high-quality, low-cost replacement for analogue and ISDN phone lines and systems before the December 2025 switch-off. Unlike most other VoIP services, the Premitel VoIP Phone Service is charged per line, rather than per-user. This makes it a very cost-effective solution for both home and business users. You can keep your existing phone number(s) with Premitel carrying out all the admin to ensure a smooth migration from your existing phone service. There is no contract for the Premitel VoIP Phone Service. Your commitment is to the end of the current billing month.
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Streets ahead of the rest in all aspects!
First class service from staff who couldn’t be more helpful in answering all my queries promptly. Their system has performed flawlessly from the start, and their included management web portal, web-phone, and mobile phone app are useful, informative and easy to use…and all encompassed in a very competitive pricing structure.
Many Companies would do well to follow their lead, they simply can’t be faulted!
Installation was easy and flawless
Installation was easy and flawless. After one year of use the service still works and has never gone down. Hassle free. I use it with Starlink internet and have no telephone land line or land cable connection. So glad to have nothing further to do with BT.
Very easy to set up good communication
Very easy to set up good communication
Make a change to be able to speak speak to a person stephen
Always there
Always there in the background working for my benefit without a sound. Great
Keeps old landline number after switching to full fibre
Using this service to maintain my landline number after switching to full fibre internet service and therefore losing the old copper BT telephone line. Transfer of landline number to this service very staightforward. Have used the web portal to set up forwarding of all calls received on landline number to my mobile number-all working. Very happy with the service received.
It just works.
Premitel switched my home phone line from EE on the due date with no fuss. We retained our existing number and used our existing cordless phones with only the addition of an analogue adapter supplied by Premitel at a reasonable price. Call quality is excellent and the included services such as a mobile app and web app, together with a free trial for 30 days, are very useful. The level of service (thanks Stephen) is flawless,and provision of a home phone service with 200 included minutes for £6pm is more than competitive.
I highly recommend Premitel – they provide a service & communication that one would like to see & may expect, but rarely find these days. It just works, thank you.
Change to VOIP
The change over from analogue to VOIP was carried out 24 hrs without loss of number after receipt of adapter in total professional manner. Cannot speak highly enough of how quickly and professionally this company handled the change over would give them 10 🌟 if I could
Great Service.
Great customer service. Quick to respond when I had a few issues. Always ring you back if you leave a message.Works seamlessly with Starlink. Highly recomended!!
Always helpful
Always helpful. Had an Issue with the phone itself which, they resolved for us. Best phone service we have ever had.
An alternative to Skype
The monthly telephone charge and the charge per minute for telephone calls is cheaper than BT.
Very good service
Very good service. The changeover was very smooth, the price is good and I've only lost the connection once and it was quickly restored. Wish that I had gone to Premitel and VoIP a few years ago, but a house move and keeping our old number was important for continuity.
Excellent
Excellent service, We purchased a competitively priced pre configured phone from Premitel direct and kept our original telephone number. Billing is clear, concise and easy to understand. Just great service all round from Stephen
Why can’t all business be as good?
A small company which responds promptly and gives clear advice. A pleasure to deal with, not to mention great value services.
Setting up a new telephone after I changed to Fibre Optic broadband.
Mr Stephen Killen was exceptionally helpful and patient when I was trying to set up my new equipment.
Mr Killen answered each query promptly and solved the problem. I am very pleased with my new telephone. The sound quality is superb.
Great efficient service and reliable…
Great efficient service and reliable app integration.
Great customer service
Steven is really helpful and attentive and the service has been first class. Great value too
Great VOIP supplier
Made the transition from BT, who weren't able to supply my business any more, really smooth. We now use Primitel via VOIP with our Starlink connection and it is brilliant. Originally my business could only get up to 10 meg and a phone system that often dropped out but now i get up to 260 meg and a phone system that i have confidence in and that has so many more options via the desk top and cordless phones.
Great service, Unbelievable Customer Services
Great service but even more important great customer services, real personnel attitude to helping the end user, which in todays AI (not) environment it's a lovely experience, would 100% recommend them.
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