we've been with this company now for around two years having moved our landline to digital with them, they have been consistent and the transition was seamless, so yes everything is good with them.... Voir plus
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Lisez les avis des autres
Great service from Stephen - fast responses and knows his stuff. Transfer to Premitel from BT was really quick and easy, with Stephen setting up the line remotely on our existing kit. Everything ha... Voir plus
Excellent value, and equally excellent support from the Premitel team when getting setup and configured - Couldn't be more happy.
Fantastic service All UK calls covered with their very reasonable monthly fee Detailed call listing each month. Retained our Seniors analog phones and number. Went beyond the duty call to assist when... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Premitel is a VoIP phone service provider based in East Lothian, Scotland and serving the whole of the UK. The Premitel VoIP Phone Service is a high-quality, low-cost replacement for analogue and ISDN phone lines and systems before the December 2025 switch-off. Unlike most other VoIP services, the Premitel VoIP Phone Service is charged per line, rather than per-user. This makes it a very cost-effective solution for both home and business users. You can keep your existing phone number(s) with Premitel carrying out all the admin to ensure a smooth migration from your existing phone service. There is no contract for the Premitel VoIP Phone Service. Your commitment is to the end of the current billing month.
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It’s been exceptional service
It’s been exceptional service .
Fantastic price .
Any issues always dealt with promptly .
I would definitely recommend it .
Good service with excellent customer support
Good customer support. The service works well and allows me to receive call on my fixed phone number where ever I am
Superb Service.
Superb Service.
I cant fault the service at all and the customer service is great if you do have any questions or issues.
Thanks again to Steven.
A reassuring introduction to VoIP
Prompt and informative answers to questions about Premitel's offer.
Smooth and timely port from BT to Premitel
Quick and helpful replies to queries about new services and equipment.
Great service
Great service. Quite rare today to feel like you are actually known to your provider. Quick responses to all sorts of questions from vv non-tech savvy customer was much appreciated.
An excellent, cut-to-fit service from Premitel
Premitel are, unlike the great majority of other 'comms' companies, approachable and flexible.
I needed a facility for receiving one-time passcodes (OTPs) which didn't involve a mobile phone, so I approached Premitel because they already provide our VOIP phone service.
Stephen Killen took charge personally of addressing this slightly offbeat request and followed it through to the end. He answered all my queries etc. swiftly and was friendly and responsive at every point - how refreshing in these times...!
Now I can receive SMS texts on my desktop, which is invaluable to me for work and security reasons. And, at any time, I can discontinue this facility if I need (with Premitel you get what you pay for with no hidden charges or sudden hikes).
The Premitel VOIP service was a doddle to set up in the first place and having an e-mail alert to any missed calls, as well as the text of any voicemail messages sent by e-mail (as well as being on the dashboard and on the phone itself) is highly useful.
The dashboard is easy to use and, in addition, the calls to the VOIP phone are clearer than any mobile service here or our original landline.
Excellent.
Genuine, honest and reliable
After months of problems with the business line we have a faultless working phone. We cant speak highly enough of Premitel. They have provided our house phone for over a year and now our business line last month.
Box keeps disconnecting itself, regular restarting required, massive oaun
Box keeps disconnecting itself, n

Réponse de Premitel Connections
Great efficient service
Great efficient service, my number was transferred on time with no fuss.
Customer service is excellent with queries answered very promptly.
Very impressed with the call quality and I will shortly be moving a second line to Premitel.
Great personal service
Great personal service. The system is reliable with good value pricing options to choose from.
We recently switched to Premitel…
We recently switched to Premitel Connections for both our internet and VoIP phone system, and the difference has been fantastic. From the start, their team has been incredibly helpful, responsive, and easy to work with. Any issues or queries we’ve had have been dealt with quickly and efficiently, which has made the whole transition smooth and stress-free.
It’s reassuring to know that we have such a reliable and supportive provider behind us. We highly recommend Premitel Connections for anyone looking for a dependable internet and phone service with excellent customer support.
Transfer to Internet landline
Very helpful in transfer to an internet landline. Provided answers to any questions we had, and the phone is now working perfectly.
Stephen provides a perfect service
Stephen provides a perfect service. A joy to deal with and clearly an expert in this field
The very best way to go VOIP
I am absolutely delighted with the package and the perfect service too. I expected the number transfer to be particularly tricky but the process was very slick. Stephen 'lent' us a temporary Number whilst I made my escape from Vodafone to move to an internet only fibre service by Toob.
The tariff available to ordinary house holders is superb value with next to no long term commitment either.
Helpful technical advice for home VOIP
Helpful technical advice for domestic home VOIP. Rapid response as well. Recommended if this is what you need
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