We visited the ProCook store at the Arndale Centre in Manchester this afternoon at around 4:30pm, and from the moment we walked in, James, the manager, was absolutely lovely. He was so w... Voir plus
Établissement
Changer d'établissementMSU7 Halle Mall, Arndale Centre, M4 3AB Manchester, GB
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Lisez les avis des autres
Ordered both online and been in store. Brilliant service from both apart from DPD delivery which was abysmal. Just notification of 15 hour delivery not one hour slot as promised!
L'entreprise a répondu
Every staff member we spoke with was very knowledgeable & helpful. We ordered a dinner set on Sunday and was advised it would take 3-5 working days. It arrived on Monday- very impressive. Unfortunatel... Voir plus
L'entreprise a répondu
I bought a Santoku knife at the Arndale Centre store in Manchester. When I got home and unboxed it, I noticed that the seal on the box had been "opened' and when I took the knife out of the sheaf, the... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Écrit par l'entreprise
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Coordonnées de contact
MSU7 Halle Mall, Arndale Centre, M4 3AB, Manchester, Royaume-Uni
- 01615156449
4,8
Excellent
256 avis
Demande des avis aux clients
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I asked anbrilliantd the gentleman server sorted…
I asked and the gentleman server sorted it all out, could ask no more
29 juillet 2026
Excellent customer service very helpful…
Excellent customer service very helpful and a very happy customer
25 juillet 2026
The product that they carry
The product that they carry. Also the staff is very knowledgeable and pleasant.
25 juillet 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Not used it yet for a presant don't do…
Not used it yet for a presant don't do pepper stop sending emails at stupid times in the night waking me up
25 juillet 2026
Réponse de ProCook - Arndale
Hi,
Thanks for getting in touch.
We've amended your email preferences as requested. Please note that it may take a few days for the changes to fully update across our systems, so you may still receive some emails during this time.
We apologise for any inconvenience caused.
Kind regards,
Essential for cooking
I have visited the precook shop in Manchester and 5he products on display are of a very high standard.
I have found the staff very helpful and friendly, explained everything clearly. I find that the products are at a good price, and of a very high standard.
22 juillet 2026
Shopkeepers are very friendly
Shopkeepers are very friendly, polite and helpful. I like to shop in your store. I need more evidence for your products are safe to use for using in kitchen. I suppose I buy anything for cooking that is never harm my family. I asked your staff couldn't be answered my require. I need to know the material, quality and how to use.
18 juillet 2026
Very clean store
Very clean, organised and well lit store.
Completely disinterested customer service
14 juillet 2026
Réponse de ProCook - Arndale
We appreciate your feedback regarding our store's cleanliness and organization. We are truly concerned to hear about your experience with our customer service. We are committed to ensuring every customer feels valued and assisted. We will address this internally to improve our service.
Arndale Manchester is a great store to…
Arndale Manchester is a great store to visit. Very pleased with the staffs excellent customer service ! Been several times and always a pleasant experience. Well stocked, great prices and knowledgeable about products.
Will definitely recommend 👌
12 juillet 2026
Great quality products
Great quality products. Worth the price. The staff is also very friendly and professional.
6 juillet 2026
Réponse de ProCook - Arndale
We're so glad you enjoyed our quality products and found our staff friendly and professional! Thank you for your kind words.
Very helpful when I bought 3 pack of…
Very helpful when I bought 3 pack of knife set and a chef knife.
3 juillet 2026
Réponse de ProCook - Arndale
We're so glad to hear that you found our knife sets helpful! Thank you for choosing us for your kitchen needs and for the wonderful feedback.
Staff member was friendly polite and…
Staff member was friendly polite and efficient. Good product knowledge
30 juin 2026
Réponse de ProCook - Arndale
We're so glad you found our staff friendly, polite, and efficient, and that they had good product knowledge! Thank you for your kind words.
A mistake on my part was speedily…
A mistake on my part was speedily rectified with no quibble by yourselves. Which made the whole transaction easier. This is why I continue to shop with yourselves.
21 juin 2026
Reasonable Price & 25 yrs Warranty…
Reasonable Price & 25 yrs Warranty which is Good. Helpful Staff at Arndale Centre give me a trust of this brand.
3 juillet 2026
Réponse de ProCook - Arndale
We're so pleased to hear you found our pricing reasonable and appreciate the 25-year warranty. We're especially glad our Arndale Centre team provided such helpful service, building your trust in our brand. Thank you for your kind words!
Great collection of kitchen items
All the kitchen items are excellent and worth the investment, will buy again.
3 juillet 2026
Réponse de ProCook - Arndale
We're so glad you found our kitchen items excellent and a worthwhile investment! Thank you for your kind words and for planning to buy from us again.
Réponse de ProCook - Arndale
We're so pleased you found our offerings to be good value and our team helpful and friendly! We appreciate your kind words.
Attractively laid out store with a…
Attractively laid out store with a large variety of cooking utensils competitively priced.
28 juin 2026
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