Every time I go into the shop the staff are exceptionally helpful and knowledgable about the products. I recently bought three new Pro Elite Tri-Ply Frying Pan Set and Professional knife and block all... Voir plus
Établissement
Changer d'établissementUnit S7/8, Second Floor, The Bentall Centre, Wood Street, KT1 1TP Kingston Upon Thames, GB
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Lisez les avis des autres
Best products and very trustworthy. use their services if anything goes wrong with your product and they won’t disappoint you on their warranty and guarantee claims. I’m their forever customer and wil... Voir plus
L'entreprise a répondu
A good selection of cookware at reasonable prices. Very helpful staff who checked if I needed assistance then left me to browse until I was ready to complete my purchase. Very happy with my purchase o... Voir plus
L'entreprise a répondu
The sales person who served me was extremely friendly and welcoming. She offered her help and was quick to show me just the set of pans I was hoping to find. She explained the product’s benefits and m... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Écrit par l'entreprise
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Coordonnées de contact
Unit S7/8, Second Floor, The Bentall Centre, Wood Street, KT1 1TP, Kingston Upon Thames, Royaume-Uni
4,8
Excellent
844 avis
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Experience at Shop
I purchased a Damascus 67 Nakiri knife worth £129. I also wanted to purchase a knife block. The staff member dealing with us casually pointed at the direction where they were displayed showing no interest at all. I left with only the knife. The shop lost custom and I was rather rather underwhelmed. By the way , the knife is very good.
26 mars 2026
Réponse de ProCook - Kingston
We appreciate your feedback and are glad you like the knife. We're sorry our service regarding the knife block wasn't helpful. We'll address this to improve our customer service. Thanks for bringing this to our attention.
I always get my cookware from ProCook…
I always get my cookware from ProCook because the product ranges are great and the staff are well trained and knowledgeable - pleasant and helpful too.
1 avril 2026
Customer service at it’s best.
A warm and genuine welcome from the staff on entering the store.
Polite, knowledgeable, and engaging offering sound advice on the merits of the options available too me.
Really refreshing to see.
Customer service how it use to be, and how it should be.
1 avril 2026
Avis spontané
Réponse de ProCook - Kingston
We appreciate you sharing your experience! We're happy to hear that you received a warm welcome and found our staff polite, knowledgeable, and engaging. It's great to know you valued the sound advice offered.
Réponse de ProCook - Kingston
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Very knowledgeable and helpful staff in…
Very knowledgeable and helpful staff in a well presented and appealing shop in Kingston upon Thames.
29 mars 2026
Nice selection of kitchenware
Nice selection of cooking pots/pans, utensils and dishes. Purchased mini frying pan from the Kingston branch, which is very nicely &clearly laid out, and easy to find what you're looking for. Staff very helpful and polite.
28 mars 2026
Réponse de ProCook - Kingston
We're happy to hear you found a nice selection of cooking items and that our Kingston branch was clearly laid out. It's great to know our staff were helpful and polite, and that you found what you were looking for.
Really knowledgeable staff
Really knowledgeable staff, not pushy on sales, provided helpful tutorial on how to use the new product too. Well stocked and immaculate shop. Super products!
22 mars 2026
Réponse de ProCook - Kingston
We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff were knowledgeable and helpful with your new product.
Great prices and quality
Great prices, good choice and very good quality
Very helpful and knowledgeable staff
25 mars 2026
Réponse de ProCook - Kingston
We appreciate you taking the time to leave us this great review! We're so happy you enjoyed our great prices, good choice, quality, and helpful staff.
Réponse de ProCook - Kingston
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Bought yet another Pro Cook product
Bought yet another Pro Cook product: a nice cast iron enameled Grill Pan. After looking at prices at another large store in the shopping centre, it was nice to buy a good quality product at half the price of the other store. ProCook Warranty is in years, compared to the "I am not sure, maybe few months.." vague answer that I got for the double-priced product at the other store.
As always, Shona had all the info on the ProCook products we looked at, and she was very helpful.
The store carries a lot of pots and pans, plus some other products, and that is always a plus (saves time searching elsewhere).
22 mars 2026
Réponse de ProCook - Kingston
We're happy you found a quality grill pan at a great price! It's wonderful to know that our warranty and knowledgeable team member were helpful. We appreciate you noting the convenience of our product selection. Thanks for your positive feedback!
Helpful customer service
The cheerful and friendly assistant pointed me quickly to the right place for my needs, summarised the pro's & con's of comparable items, and gave me the opportunity to return my purchase for refund within 30 days, with the options of e-mail or printed receipt or both! Very satisfied.
20 mars 2026
Réponse de ProCook - Kingston
We're happy to hear that the assistant was helpful and provided you with the information you needed! We appreciate your feedback and are glad you enjoyed your experience with us.
Great variety of cookware
Great variety of cookware. The knives we bought were on sale. Very good quality. The staff was very kind and helpful. I would recommend this shop to anyone.
8 mars 2026
Staff servis not like it
2 mars 2026
Réponse de ProCook - Kingston
Thank you for your review, we will pass these comments over to the store.
Return Visit
This was my second visit to the store in the space of a few weeks and again l was I impressed by the staff’s willingness to assist . I found them very helpful but not pushy.
8 mars 2026
Réponse de ProCook - Kingston
We appreciate you sharing your positive experience! We're so happy to hear that you were impressed with our staff's helpfulness and that you found them to be not pushy.
Réponse de ProCook - Kingston
We appreciate you taking the time to leave us this great review! We're so happy you enjoyed our excellent products and friendly staff.
Réponse de ProCook - Kingston
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
The store staffs are very helpful and…
The store staffs are very helpful and great 👍 friendly 😊
7 mars 2026
Réponse de ProCook - Kingston
We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff were helpful and friendly.
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