Low pressure sales. The salesperson took the time to explain the various types and pros and cons of each set of pans. She asked what I liked to cook and let me decide which pans would work best while... Voir plus
Établissement
Changer d'établissementUnit S7/8, Second Floor, The Bentall Centre, Wood Street, KT1 1TP Kingston Upon Thames, GB
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Lisez les avis des autres
I needed an emergency replacement for a food processor. I received excellent, prompt and very attentive service from the assistant (I don't know his name). He led me to a suitable processor and explai... Voir plus
One particular member of staff Daria! If she isn't the manager , she should be. Product knowledge and she understands cooking too. Brilliant customer attitude. I've had 40years plus in sales and she... Voir plus
L'entreprise a répondu
Helpful sales assistant - still in training but you would not have known had she not said. Gentle upselling resulting in that upsell purchase. Polite and professional.
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Écrit par l'entreprise
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Coordonnées de contact
Unit S7/8, Second Floor, The Bentall Centre, Wood Street, KT1 1TP, Kingston Upon Thames, Royaume-Uni
4,8
Excellent
797 avis
Demande des avis aux clients
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Les gens ont aussi consulté
Good Products
23 janvier 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Shona
Shona, is friendly as always, and continually provides excellent service.
There was also a young man that helped too, we asked if there was anymore loaf tins as the display one was scratched and he kindly brought out more. Thank you
18 janvier 2026
Réponse de ProCook - Kingston
We're happy to hear that you find our service excellent and our staff friendly. We appreciate you mentioning the young man who assisted you with the loaf tins. Thank you for your positive feedback.
Réponse de ProCook - Kingston
We appreciate your feedback and are happy you had a good experience. We'll use this to improve our services further.
Réponse de ProCook - Kingston
We appreciate your positive feedback! We are so happy to hear you enjoyed our high-class cookware and very clean place.
Great experience.
Great products. Not overpriced and very well displayed. I enjoyed the experience.
10 janvier 2026
Réponse de ProCook - Kingston
We're glad you enjoyed your experience with our well-displayed products and reasonable prices. Thank you for your positive feedback!
Great Range and Helpful Staff
I like the layout or Procook and the pricing model. There are very clear labelling of products and the display leads you through the pricing points for each product family. We chose 1 of the 2 Triply saucepan sets and the price was very competitive compared to similar quality branded products.
11 janvier 2026
Réponse de ProCook - Kingston
We're happy to hear that you appreciate our store layout and pricing. It's great to know the product labeling and displays were helpful. We're glad you found our Triply saucepan set competitively priced. Thanks for your positive feedback.
The assistant was attentive & helpful
The assistant was attentive & helpful. He engaged with me over my purchase. The service was quick & packaged professionally.
10 janvier 2026
Réponse de ProCook - Kingston
We're so glad to hear that you found the assistant attentive and helpful and that you were pleased with the quick and professional service. Thanks for the great review!
Réponse de ProCook - Kingston
We appreciate you taking the time to leave us this great review! We're so happy to hear you liked our stock, choice, and prices.
Excellent service
Excellent service - friendly and knowledgeable. Fast delivery and good prices.
8 janvier 2026
Réponse de ProCook - Kingston
We appreciate you taking the time to leave us this great review! We're so happy to hear you were pleased with our fast delivery and prices.
Great delivery and packaging was…
Great delivery and packaging was definitely done well.
The item looks great in my kitchen.
Thank you
5 janvier 2026
Réponse de ProCook - Kingston
We appreciate you taking the time to leave us this great review! We're so happy to hear that you received great delivery and the item looks great in your kitchen.
Réponse de ProCook - Kingston
We appreciate you letting us know our staff was helpful! We are so happy to hear you got what you wanted.
Quick and easy
I had a good experience at ProCook in Kingston. The staff were helpful and made the checkout process quick and straightforward. They also packed my purchase neatly, which was appreciated. Overall, efficient and pleasant service.
11 décembre 2025
Réponse de ProCook - Kingston
We're happy to hear about your positive experience at our Kingston shop. It's great to know the staff were helpful and the checkout was quick. We appreciate your feedback on the neat packaging and pleasant service!
Love this store
Love this store. I always find something I “need” and the prices are reasonable for great quality products.
15 décembre 2025
Réponse de ProCook - Kingston
We appreciate your review! We're so happy to hear that you love our store and always find something you need at reasonable prices for great quality products.
Thank you for advice
14 décembre 2025
Réponse de ProCook - Kingston
We're glad our advice helped. Thank you for your positive feedback; it means a lot to us and our team.
Réponse de ProCook - Kingston
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our shop tidy and staff helpful.
Réponse de ProCook - Kingston
We're happy to hear that you consider it a good item. Thank you for your positive feedback; we appreciate it a lot.
Réponse de ProCook - Kingston
We appreciate your positive feedback! We are so happy you found our service very good and kind.
Just one bad experience
Plz no need to go in details more and investigate.....its just one bad experience after all...otherwise service is good...and continue to be precook customer....
28 novembre 2025
Avis spontané
Réponse de ProCook - Kingston
We are sorry to read this review, can you provide the requested details so that we can investigate this further.
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