Low pressure sales. The salesperson took the time to explain the various types and pros and cons of each set of pans. She asked what I liked to cook and let me decide which pans would work best while... Voir plus
Établissement
Changer d'établissementUnit S7/8, Second Floor, The Bentall Centre, Wood Street, KT1 1TP Kingston Upon Thames, GB
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Lisez les avis des autres
I needed an emergency replacement for a food processor. I received excellent, prompt and very attentive service from the assistant (I don't know his name). He led me to a suitable processor and explai... Voir plus
One particular member of staff Daria! If she isn't the manager , she should be. Product knowledge and she understands cooking too. Brilliant customer attitude. I've had 40years plus in sales and she... Voir plus
L'entreprise a répondu
Helpful sales assistant - still in training but you would not have known had she not said. Gentle upselling resulting in that upsell purchase. Polite and professional.
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Écrit par l'entreprise
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Coordonnées de contact
Unit S7/8, Second Floor, The Bentall Centre, Wood Street, KT1 1TP, Kingston Upon Thames, Royaume-Uni
4,8
Excellent
797 avis
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Les gens ont aussi consulté
I am very happy with my product
I am very happy with my product, even though price is on the higher side. Received very good customer service at the Kingston store. Thank you.
14 novembre 2025
Réponse de ProCook - Kingston
We're happy to hear that you are satisfied with your purchase and the support provided at our Kingston store. We appreciate your feedback, even regarding the price. Thank you!
Réponse de ProCook - Kingston
We're glad you love our products and found our staff helpful. Thank you for your positive feedback!
Réponse de ProCook - Kingston
We're happy you found our place neat, clean, and accessible, with a helpful team. Thanks for your feedback.
Réponse de ProCook - Kingston
We're happy to hear that our staff was helpful and that you found a good selection at reasonable prices. Thank you for your positive feedback!
Great choices and good value
18 novembre 2025
Réponse de ProCook - Kingston
We're glad you found great choices at a good value. Thank you for your positive feedback; it means a lot to us.
The staff and your products
15 novembre 2025
Réponse de ProCook - Kingston
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Réponse de ProCook - Kingston
We appreciate your feedback. We are so happy our staff was pleasant and helpful to you, and we thank you for letting us know.
An excellent Pro Cook experience
While early Christmas shopping we made a great discovery at Pro Cook that has a vast range of good quality kitchen products. What made it special was the service we received that was helpful, knowledgeable and friendly. We came away with some lovely presents.
15 novembre 2025
Réponse de ProCook - Kingston
We're delighted you discovered us while early Christmas shopping and found our range of kitchen products to be of good quality. We appreciate you highlighting the helpful, knowledgeable, and friendly service you received, and we're so glad you found some lovely presents.
Staff was very helpful very happy with…
Staff was very helpful very happy with my purchase
11 novembre 2025
Réponse de ProCook - Kingston
We appreciate your positive feedback! We are so happy to hear our staff was helpful, and you are happy with your purchase.
Really positive and so friendly
Really positive and so friendly! I tried some kitchen knives and the sales person was so knowledgeable and helpful. I ended up with the more expensive ones!! Sorry I don’t remember the lady who served me. Great experience. Also the other staff were sweet to me and my dog!!
13 novembre 2025
Réponse de ProCook - Kingston
We're happy to hear you had a positive and friendly experience! It's great to know the salesperson was knowledgeable and helpful with the kitchen knives. We appreciate your feedback about our staff's kindness toward you and your dog!
Réponse de ProCook - Kingston
We appreciate your positive feedback regarding our helpful staff and great products; we are so happy you enjoyed them!
Customer service was the best
Customer service was the best.
Great staff, very helpful and guide to grab the right utensils
9 novembre 2025
Réponse de ProCook - Kingston
We appreciate you taking the time to leave us this great review! We're so happy to hear that you received the best customer service and helpful guidance from our staff.
Good products and really helpful sales…
Good products and really helpful sales assistant
11 novembre 2025
Réponse de ProCook - Kingston
We appreciate your positive feedback! We're so happy you liked our products and found our sales assistant helpful.
Very friendly and helpful staff
7 novembre 2025
Réponse de ProCook - Kingston
We appreciate you letting us know our staff was friendly and helpful; it means a lot to our team.
Réponse de ProCook - Kingston
We appreciate you taking the time to leave us this great review! We're so happy to hear you liked our staff and stock.
Amazing customer service.
Amazing customer service.
Just popped in looking for some kitchen scissors.
A lovely lady asked if we needed any help and led us to the right place to look showed us some scissors which were multi purpose not sure if we would have worked that out.
We purchased some bits and stuff the till the young man working with her had moved the payment machine the banter between the two of them was so sweet and friendly.
So nice to see two people enjoying their job
Would definitely recommend this store and will be going again to have a longer look around .
7 novembre 2025
Réponse de ProCook - Kingston
We're happy to hear that you enjoyed your visit and found our team helpful in finding what you needed. It's great to know that their friendly interaction made your experience even better. We appreciate your recommendation and look forward to welcoming you back for a longer visit!
Réponse de ProCook - Kingston
We're happy to hear that you find our kitchen utility dishes to be of good quality and that they ensure safety. Thank you for your positive feedback!
Bought non stick frying pan from elite…
Bought non stick frying pan from elite range. The pan was faulty and non stick was not really working it would stick around edges. when I took it back I was told you can't really fry an egg on its. Its apparently only just for pancakes and very low heat cooking
The till lady was lovely and helped us get another one. Although there is this other older lady working there who initially sold us that pan. She can get really annoying and get her timing wrong. She had just started her shift and asked the till lady sorting our return out if she could go and grab her lunch for later from waitrose. That poor till lady was already so stressed and opened the shop early and she could really do with that old lady's help than being abandoned alone in a busy shop
3 novembre 2025
Réponse de ProCook - Kingston
Thank you for your review, we are sorry to read this and will pass this feedback to the store
Réponse de ProCook - Kingston
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Réponse de ProCook - Kingston
We appreciate your feedback and are glad that you found our shop well-stocked. Thank you for taking the time to share.
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