Great shop experience! Donna helped hugely in choosing the right item for us, which turned out to fit our needs perfectly. Her knowledge and enthusiasm was awesome. Experience tempered only by the r... Voir plus
Établissement
Changer d'établissementĐường Sư Vạn Hạnh 34, unit 32Drake Shopping Centre, PL1 1EA Plymouth, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
We visited the shop in Plymouth to purchase knives. The assistant was informative and extremely helpful offerung aeveral rangea of knives enabling me to make a choice to suit me. I am very happy with... Voir plus
Helpful staff reasonable price for quality of goods being sold. Good range of products store clean tidy and easy to navigate.
Staff are really knowledgeable about the range of products and are able to give really good advice about which are the best products to purchase ... even going as far to do their own research about ho... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Écrit par l'entreprise
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Coordonnées de contact
Đường Sư Vạn Hạnh 34, unit 32Drake Shopping Centre, PL1 1EA, Plymouth, Royaume-Uni
- 01752 270724
4,9
Excellent
403 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Well presented shop
Well presented shop. Easy to see merchandise. Staff did not jump right on you which is a bonus because you have time to look. Staff were pleasant. Excellent service overall.
13 mai 2026
Réponse de ProCook - Plymouth
We're so pleased to hear you enjoyed our well-presented shop and had time to browse. Thank you for recognizing our pleasant staff and excellent service!
Lovely store
Lovely store, found exactly what I was looking for. Staff were friendly and knowledgeable. Definitely recommend it to others. Will be back again for my own needs.
8 mai 2026
Réponse de ProCook - Plymouth
We appreciate you taking the time to share your kind words! We're so happy to hear you found our store lovely and our staff friendly and knowledgeable. We look forward to your next visit!
Very helpful assistant who was very…
Very helpful assistant who was very knowledgeable about the product.
3 mai 2026
Réponse de ProCook - Plymouth
We're happy to hear our assistant was helpful and knowledgeable about the product!
The product is excellent
The product is excellent, the lady in the shop was not overly helpful until it became clear that I was going to buy, initially she said she couldn’t help me, when I found what I wanted she became very good.
6 mai 2026
Réponse de ProCook - Plymouth
We appreciate your feedback on your recent visit. We are concerned to hear about your initial experience with our staff and will address this internally.
good selection of knives helpful staff.
6 mai 2026
Réponse de ProCook - Plymouth
We're glad you liked our knives and staff!
Réponse de ProCook - Plymouth
We appreciate your kind words.
Unfortunately one of the pans bought…
Unfortunately one of the pans bought was the wrong one, simple error by the staff as the pans were boxed, now have to make another trip to exchange it.
7 mai 2026
Réponse de ProCook - Plymouth
We apologize for the mix-up with your pan and the inconvenience of an extra trip. We are reviewing our packing process to prevent this.
Service was friendly and efficient
Service was friendly and efficient. This shop is just what Plymouth needs.
7 mai 2026
Réponse de ProCook - Plymouth
We're so glad our service was friendly and efficient. Thank you for your kind words!
The cafetiere looks good & works well
The cafetiere looks good & works well. Pleasant, friendly staff in shop.
6 mai 2026
Réponse de ProCook - Plymouth
We appreciate you taking the time to leave this great review! We're so happy you enjoyed your purchase and our friendly staff.
The staff are amazing
The staff are amazing, explained the knives to me and worked out what would be perfect for me. Looking forward to my next visit
30 avril 2026
Réponse de ProCook - Plymouth
We're so happy our staff provided excellent assistance and helped you find the perfect knives. We look forward to your next visit!
Helpful experienced staff.
Helpful staff willing to help and answer questions about products.
2 mai 2026
Lovely staff: great products
Lovely, helpful staff in the Plymouth store. Love my new saucepans 🥰. Quality is fantastic and they look great.
2 mai 2026
Lovely shop to walk around and browse…
Lovely shop to walk around and browse with affordable items. Love ours. Thank you
2 mai 2026
Great seal and they stack!
Great product at a great price. They have a strong seal that comes with a 1 year guarantee and I love that they stack easily. Great space-saver!
25 avril 2026
The assistant was extremely helpful.
The assistant was extremely helpful.
The product met my requirement.
28 avril 2026
Réponse de ProCook - Plymouth
We're happy the assistant was helpful, and the product met your needs. Thank you for your positive feedback; we appreciate it very much.
Staff were extremely helpful and gave…
Staff were extremely helpful and gave good advice on what we needed, not just trying to sell the most expensive product
21 avril 2026
Réponse de ProCook - Plymouth
We appreciate you sharing your experience! We're so happy to hear that our staff was helpful and gave good advice, not just focusing on the most expensive product.
The staff really know their productsct and…
The staff really know their product and this is the second time I've bought kitchen knives. It's great to be able to try one to see how it feels and they patently also have protocols to ensure it is all done safely. Regarding the knives, very good indeed.
19 avril 2026
Staff where welcoming but not intrusive…
Staff where welcoming but not intrusive well educated on the items on offer really helpful with our purchase
14 avril 2026
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.