Just received my hire WAV to allow my husband to attend a close friend’s funeral. Daniel M delivered the vehicle. He was courteous, caring and took time to explain and demonstrate the instruments on t... Voir plus
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Lisez les avis des autres
Neville delivered our WAV vehicle for our 30th wedding anniversary weekend celebrations. He was very personable and friendly, and talked me through all the aspects of the vehicle. I hope he had a... Voir plus
L'entreprise a répondu
Outstanding service once again Proximo! Masoud was polite, respectful and professional. He communicated his ETA and explained everything to me. The vehicle that I borrowed was clean, tidy and well m... Voir plus
L'entreprise a répondu
Neville delivered a much needed replacement wav today whilst our own is in the garage for repairs. The service from Proximo has been exemplary from start to finish. Fast, efficient and the staff accom... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Proudly employee-owned, Proximo is the UK’s leading provider of specialist replacement vehicles. We help major fleets and insurance providers keep their customers moving by supplying the right temporary vehicle, quickly and reliably. We also own the largest fleet of adapted and wheelchair accessible replacement vehicles in the UK. With award-winning customer service and nationwide coverage, we respond quickly to get customers back on the road with as little disruption as possible.
Proximo
Écrit par l'entreprise
- We own the largest fleet of adapted and wheelchair accessible replacement vehicles in the UK. With award-winning customer service and nationwide coverage, we respond quickly to get customers back on the road with as little disruption as possible.
Coordonnées de contact
Chantry Court Sovereign Way Chester West Employment Park, CH1 4QN, Chester, Royaume-Uni
- 0808 143 3810
- customerexperience@proximo.co.uk
- www.proximo.co.uk
4,9
Excellent
5 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great company staff are excellent…
Great company staff are excellent provide great customer service to its clients. Big shout to Martin and Simon.
13 août 2026
Avis spontané
Réponse de Proximo Group
Hi Steve,
Thank you for the great review! We’re pleased to hear that Martin and Simon provided excellent customer service. We really appreciate the shout-out!
Kind regards,
Will
Customer Experience
Amazingly helpful staff
Fab service form the office team to make sure the car supplied would meet my disabled needs. When the arrived Colin was friendly and explaind all the features and made sure I was happy with all the adaptions and the overall condition of the car.
11 août 2026
Avis spontané
Réponse de Proximo Group
Hi Natalie,
Thank you so much for your wonderful 5-star review! We’re delighted to hear that our office team and Colin were able to make sure everything was just right for your needs. It’s great to know you felt comfortable and well looked after. They'll really appreciate your kind feedback!
Kind regards,
Will
Customer Experience
Gentleman called Assad came around to…
Gentleman called Assad came around to re adjust the straps on the hoist of my replacement courtesy vehicle.He arrived nice and early and sorted the issue promptly and professionally. Thank you for everything. Great service.
11 août 2026
Avis spontané
Réponse de Proximo Group
Hi Malcolm,
Thank you for your wonderful 5-star review! We’re delighted to hear that Assad provided such prompt and professional service. We’ll be sure to pass on your kind thanks to him.
Kind regards,
Will
Customer Experience
Very proximate timing and very kind and…
Very proximate timing and very kind and helpful service, I am very happy with my experience, Assad was very helpful
11 août 2026
Avis spontané
Réponse de Proximo Group
Hi Carolyn,
Thank you for your lovely feedback! We’re delighted to hear you were happy with the service and that Assad was so kind and helpful. We’ll be sure to pass on your kind words to him.
Kind regards,
Will
Customer Experience
Dawn was pleasant
Dawn was pleasant.
And explained everything
Absolutely perfect service
10 août 2026
Avis spontané
Réponse de Proximo Group
Hi Mark,
Thank you for your kind words! We’re so pleased to hear that Dawn provided excellent service and explained everything clearly. We’ll be sure to pass on your lovely feedback.
Kind regards,
Will
Customer Experience
Dawn collected a hire car that I was…
Dawn collected a hire car that I was using whilst mine was being fixed. She was,excellent and very courteous when explaining the process and gave tips on how to obtain a car that I would be happy with, should I need to use them again
10 août 2026
Avis spontané
Réponse de Proximo Group
Hi Steph,
Thank you for your lovely review! We’re pleased to read that Dawn was so helpful and courteous throughout the collection. She'll be delighted to hear this.
Kind regards,
Will
Customer Experience
Proximo have been very quick and…
Proximo have been very quick and efficient. Still had all my details from before just needed tobe updated. Managed to have car delivered Monday morning from the lovely Dawn who went through everything with me at ease and efficiently. Nothing was to much trouble, very friendly and down to earth. I would recommend Dawn todo all deliveries. I am very pleased with the vehicle that the company have matched for me whilst my own WAV is in for repair. Thank you
10 août 2026
Avis spontané
Réponse de Proximo Group
Hi Beth,
Thank you for your fantastic feedback! We’re delighted to hear that Dawn made the delivery so easy and straightforward. We’ll be sure to pass on your kind words to her.
Kind regards,
Will
Customer Experience
Great service from Neville
Great service from Neville, called before car collection, all went very smooth. Great job, thank you
4 août 2026
Avis spontané
Réponse de Proximo Group
Hi Maria,
Thank you for your kind review! We’re delighted to hear everything went smoothly and that Neville provided a great service. We'll be sure to let him know.
Kind regards,
Will
Customer Experience
Assad was really great at explaining…
Assad was really great at explaining how to use the vehicle. He was very clear and it was great dealing with your company as this is the first time
8 août 2026
Avis spontané
Réponse de Proximo Group
Hi Viveanne,
Thank you for your lovely feedback! We’re pleased to hear that Assad was clear and helpful when explaining the vehicle. We’re glad your first experience with Proximo was a great one.
Kind regards,
Will
Customer Experience
Have used Proximo a couple of times for…
Have used Proximo a couple of times for a temporary vehicle and always been very professional with great communication. They have always provided everything we needed and delivered and collected in a timely manner. Colin called to tell me he was on his way to collect our vehicle and arrived quickly and everything was completed quickly and efficiently. Highly recommend! *****
7 août 2026
Avis spontané
Réponse de Proximo Group
Hi Marnie,
Thank you for your continued support and for your kind words. We’re delighted to hear that Colin and the team provided another smooth and efficient service. We really appreciate the recommendation!
Kind regards,
Will
Customer Experience
Excellent experience
Excellent experience
Dawn is a lovely lady, competent, knowledgeable was a joy to meet.
7 août 2026
Avis spontané
Réponse de Proximo Group
Hi Helen,
Thank you for your lovely feedback. We're so pleased to hear Dawn made such a positive impression with her knowledge and professionalism. We'll make sure she receives your kind comments.
Kind regards,
Will
Customer Experience
Excellent hand back to proximo..Des and…
Excellent hand back to proximo..Des and Phil from the Glasgow office were brilliant. Extremely friendly. Thank you!
7 août 2026
Avis spontané
Réponse de Proximo Group
Hi Charlotte,
Thank you for your wonderful review. We're delighted to hear Des and Phil provided such a friendly and positive handback experience. We'll be sure to pass on your kind words to the Glasgow team.
Kind regards,
Will
Customer Experience
Collection of hire car
Colin M collected the hire car today. He was polite, friendly and very efficient. He waited patiently for me to return as I was running a few minutes late.
6 août 2026
Avis spontané
Réponse de Proximo Group
Hi Mark,
Thank you for your kind review. We're delighted Colin provided such friendly and efficient service, and we're glad he was able to accommodate the slight delay. We'll be sure to pass on your feedback.
Kind regards,
Will
Customer Experience
Rory delivered our rental WAV this…
Rory delivered our rental WAV this morning - ringing ahead to let me know he was on his way.
I got a full demo on how to load and unload a wheelchair.
Thanks Rory, you’re a good teacher.
6 août 2026
Avis spontané
Réponse de Proximo Group
Hi Rosie,
Thank you for your lovely review! We're delighted to hear Rory kept you updated and took the time to demonstrate how to use your WAV. We'll be sure to pass on your kind words to him.
Kind regards,
Will
Customer Experience
Rod and Assad delivered the vehicle in…
Rod and Assad delivered the vehicle in good order with respect for our property. They showed us how to use the winch system with professionalism and safety at the heart of the system.
6 août 2026
Avis spontané
Réponse de Proximo Group
Hi Nosa,
Thank you for your wonderful review! We're delighted to hear that Rod and Assad delivered your vehicle with professionalism and respect for your property. It's great to know they took the time to demonstrate the winch system safely and clearly. We'll be sure to pass on your kind feedback to them.
Kind regards,
Will
Customer Experience
Masoud was amazingly helpful!
Very helpful gentleman called Masoud.
Showed us everything we needed to know and was super helpful. 5 star service!
5 août 2026
Avis spontané
Réponse de Proximo Group
Hi Mark,
Thank you for your 5-star review! We're so pleased to hear Masoud was so helpful and made sure you had everything you needed. We'll make sure he receives your lovely feedback.
Kind regards,
Will
Customer Experience
Proximo is a great service
Proximo is a great service, from day one of requiring the services. Very helpful staff from the start, changed vechile before delivery as found some mechanical problems with the 1st vechile and then had a replacement vechile delivered today by Colin again - 2nd time we've required Proximo's services. Great service and professional. Would recommend.
5 août 2026
Avis spontané
Réponse de Proximo Group
Hi Sam,
Thank you for your wonderful review! We're delighted to hear you've had another great experience with our team. We'll be sure to pass your kind words on to Colin, and we really appreciate your recommendation.
Kind regards,
Will
Customer Experience
Haily was very kind and helpful.Assad…
Haily was very kind and helpful.Assad was the driver he was very kind and helpful explaining the controls made it very easy.
5 août 2026
Avis spontané
Réponse de Proximo Group
Hi Jeff,
Thank you for your wonderful 5-star review! We're delighted to hear that Haily and Assad provided such kind and helpful service. It's great to know that Assad took the time to explain the vehicle's controls and made everything easy for you. We'll be sure to pass your lovely comments on to them both.
Kind regards,
Will
Customer Experience Team
Excellent service
Desmond arrived on time and took great care to demonstrate all the WAV adaptions so I was left feeling confident to be able to safely transport my recently wheelchair bound wife to places which, until very recently, she was able to do in a car. Thanks Des, an excellent service.
3 août 2026
Avis spontané
Réponse de Proximo Group
Hi Alec,
Thank you for your thoughtful review! We're delighted Desmond took the time to explain everything and helped you feel confident using the vehicle. We'll be sure to share your kind comments with him.
Kind regards,
Will
Customer Experience
My hire vehicle was dropped off by a…
My hire vehicle was dropped off by a Steven Ritchie who made sure I know everything about the hire vehicle and that I was happy about how it would be picked up from my house after I no longer needed it
. Great service
21 juillet 2026
Avis spontané
Réponse de Proximo Group
Hi Alex,
Thank you for your review! We're glad Steven made the handover clear and ensured you were happy with the collection arrangements.
Kind regards,
Will
Customer Experience
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