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Psychiatry UK Avis 

6 606
•
TrustScore 4.5 sur 5

4,5

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Noté 5 sur 5 étoiles

Apart from the wait inbetween diagnosis and titration (which can't be helped), the entire experience was amazing. The doctor and prescriber were so patient and helpful. The prescriber, in particular,... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Have been impressed with my experience so far. Titration process was smooth, Helen made things feel easy and re assured me. Patient with my slow replies to thing and communication was spot on. She’s e... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

Good experience from start to finish. Forms easy to open and fill in, and to follow 'whats next' Appointments quite quick bit awkward being online (especially when an experienced masker, I'm 60 )... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Primala was lovely, really kind and understanding. She made the whole process so much easier. Psychiatry UK kept me informed throughout the wait period which helped reduce my anxiety about the process... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Service de santé mentale
  2. aussi dans
  3. Clinique de santé mentale
  4. Psychiatre
  5. Psychologue pour enfants

Écrit par l'entreprise

At Psychiatry UK, we believe that everyone deserves fast, compassionate, and expert mental health support - without long waiting lists or unnecessary barriers. We are the UK’s leading online psychiatry service, providing confidential assessments, diagnoses, and treatments for a wide range of mental health conditions, including ADHD, autism, anxiety, depression, OCD, and more. All our appointments take place online, so you can speak to an experienced consultant psychiatrist from the comfort and privacy of your own home. Our team includes over 280 GMC-registered psychiatrists and clinicians who bring deep expertise and genuine care to every consultation. Whether you’re seeking help privately or through the NHS via the Right to Choose pathway, we aim to make your journey to better mental health as smooth and supportive as possible. We’re proud to be rated Good by the Care Quality Commission (CQC) and to follow the highest clinical and ethical standards in everything we do. Every year, tens of thousands of people trust Psychiatry UK to help them take the next step towards feeling better. Wherever you are on your mental health journey, we’re here to listen and help you move forward.


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4,5

Excellent

TrustScore 4.5 sur 5

7 k avis

5 étoiles
4 étoiles
3 étoiles
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1 étoile

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4,5

Tous les avis

(6 606)

5 222 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

The Psychiatrist who conducted my…

The Psychiatrist who conducted my Review was very Professional, friendly, courteous, respectful and friendly. She showed a lot of empathy for me and my difficulties. She was also extremely friendly and kind. I would Highly Recommend her for all these traits as well as her natural compassionate nature which helped hugely with my Anxiety.

14 octobre 2026
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Réponse de Psychiatry UK

Thank you for taking the time to share such thoughtful feedback. We're delighted to hear that your psychiatrist provided such a positive experience and that you felt treated with professionalism, kindness and respect throughout your review.

We understand how important it is to feel heard and supported, particularly when discussing personal challenges and difficulties with anxiety. It's wonderful to know that her compassionate and empathetic approach helped you feel at ease and supported during your appointment.

Thank you for your recommendation, and we're very grateful that you chose Psychiatry UK for your care.

Noté 5 sur 5 étoiles

The doctor was very helpful and…

The doctor was very helpful and friendly.

12 octobre 2026
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Réponse de Psychiatry UK

Thank you for taking the time to share your feedback. We're delighted to hear that you found your doctor both helpful and friendly.

We know how important it is to feel comfortable and supported during your appointments, so it's wonderful to know that this was reflected in your experience. Thank you for choosing Psychiatry UK and for sharing your kind comments.

Noté 5 sur 5 étoiles

Lovely Nicole

Lovely Nicole, professional, friendly and very supportive.

15 octobre 2026
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Réponse de Psychiatry UK

Thank you for your kind feedback. We're delighted to hear that Nicole made such a positive impression and that you found her professional, friendly and supportive throughout your care.

We'll be sure to pass your lovely comments on to Nicole, who I'm sure will really appreciate them. Thank you for taking the time to share your experience with us.

Noté 5 sur 5 étoiles

I was so pleased with how I was treated…

I was so pleased with how I was treated all the way through to start to getting a diagnosis. Wait time was what was expected. I would definitely recommend psychiatry uk

14 octobre 2026
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Réponse de Psychiatry UK

Thank you for sharing your experience. We're so glad to hear that you felt supported and treated with care throughout your journey to diagnosis.

Receiving a diagnosis can be an important step, and we're pleased we could help make that process a positive one for you. It's also encouraging to hear that the waiting time was in line with your expectations.

Thank you for your recommendation and for placing your trust in Psychiatry UK. We wish you all the very best moving forward.

Noté 4 sur 5 étoiles

Good experience

Good experience from start to finish. Forms easy to open and fill in, and to follow 'whats next'
Appointments quite quick bit awkward being online (especially when an experienced masker, I'm 60 )
Would like them to have done a audhd assessment but only seperate adhd and autism available, would having the autistic assessment first been better? Scored high but not high enough for ADHD, then had 2nd assessment which gave an autistic diagnosis.
Obviously this is different for everyone though, depending on which is the higher leaning to?
Mixed assessments would get around this.
All in all good experience

21 juin 2026
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Réponse de Psychiatry UK

Thank you for taking the time to share your experience. We're pleased to hear that you found the process straightforward, with easy-to-complete forms, clear guidance and appointments that were arranged quickly.

We also appreciate your thoughtful feedback about the assessment pathway. We understand that everyone's experience is different, and it's helpful to hear your perspective on the potential benefits of a more integrated approach for people who may have traits of both ADHD and autism.

Most importantly, we're glad that you ultimately received the answers you were looking for and that your overall experience with Psychiatry UK was a positive one. Thank you for sharing your feedback, and we wish you all the very best moving forward.

Noté 5 sur 5 étoiles

Very enlightening and helpful

Very enlightening and helpful, very polite and considerate

13 octobre 2026
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Réponse de Psychiatry UK

We are so pleased to hear that you found your experience informative and supportive. Thank you for taking the time to share your kind and positive feedback with us.

Noté 5 sur 5 étoiles

All round amazing service always there…

All round amazing service always there when I needed them.

15 octobre 2026
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Réponse de Psychiatry UK

Thank you so much for taking the time to leave a review. We are delighted to hear that you experienced a positive service and that our team were available to support you. Your kind feedback is greatly appreciated, so thank you.

Noté 5 sur 5 étoiles

I was made to feel very comfortable

I was made to feel very comfortable, and all my questions were answered thoroughly.

12 octobre 2026
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Réponse de Psychiatry UK

We are so pleased to hear that you were put at ease during your appointment and that all of your questions were addressed . Thank you for taking the time to share your positive experience with us.

Noté 5 sur 5 étoiles

Great service and great psychiatrist!

Greag service and great psychiatrist!

10 octobre 2026
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Réponse de Psychiatry UK

Thank you for your positive review. We are delighted to hear that you had a great experience with our service and received excellent care from our psychiatrist. Thank you.

Noté 5 sur 5 étoiles

Efficient and compassionate service

I had an ASD assessment with Psychiatry UK via NHS Right to Choose. I had put off seeking an assessment for many years because I was unsure I'd be understood, I genuinely feared being ridiculed, but the process through Psychiatry UK has in fact been painless, and the actual assessment being conducted so well was a big part of that. I went with Dr Soumaya Nasser el din; she was very clear and reassuring, and she gave me space to think and speak. She had clearly read and understood my forms and evidence thoroughly, and is clearly knowledgeable not only about neurodiversity but the wider mental health difficulties a patient can face. I am very happy I chose her for my assessment and would highly recommend her and Psychiatry UK.

11 octobre 2026
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Réponse de Psychiatry UK

Thank you so much for sharing your experience with us. We understand how daunting taking that first step toward an assessment can be, so we are so pleased to hear that you felt listened to and supported by Dr Soumaya Nasser el din. It is wonderful to know that the care and expertise provided put you at ease and made your experience such a positive one. Thank you once again for taking the time to share your review.

Noté 5 sur 5 étoiles

Faster than I expected

Faster than I expected, very supportive and I would recommend

9 octobre 2026
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Réponse de Psychiatry UK

We are so pleased to hear that your appointment was so prompt and that you felt well assisted and supported. Thank you so much for your kind words and positive feedback.

Noté 5 sur 5 étoiles

The doctor was kind, patient and professional. I felt listened to and supported throughout the assessment.

The doctor was patient, understanding and listened carefully to Carmen’s needs and difficulties.

11 octobre 2026
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Réponse de Psychiatry UK

We are delighted to hear that our doctor was patient and took the time to listen. It is wonderful to know that you felt well supported, and we greatly appreciate you taking the time to share your kind feedback with us. Thank you.

Noté 1 sur 5 étoiles

Refereed by my GP 4 years ago

Refereed by my GP 4 years ago , diagnosed 9 months ago, waiting for another appointment.
This service meant to speed up the process...
You never know what's going on- are you still on waiting list? GP unable to check it ( they can,but are "too busy").
If you're OK with 4-5 years waiting time it maybe the right service for you.
B J

18 octobre 2026
Avis spontané
Noté 5 sur 5 étoiles

Professional

Professional, fast to respond and very friendly

13 octobre 2026
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Réponse de Psychiatry UK

Thank you for taking the time to leave such wonderful feedback. We are delighted to hear that you experienced prompt communication alongside a welcoming and efficient service. Your kind words are greatly appreciated.

Noté 5 sur 5 étoiles

Excellent service

Excellent service. I felt listened to and not rushed I would recommend this service, extremely helpful and supportive

18 octobre 2026
Avis spontané
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Réponse de Psychiatry UK

We are so pleased to hear that you had such a positive experience with our team. It is wonderful to know that you felt heard and never rushed during your time with us. Thank you so much for taking the time to share your kind feedback and recommendation.

Noté 5 sur 5 étoiles

I had a positive experience with the…

I had a positive experience with the service.
The response time was very quick compared to other similar services and my gp referred me through right to choose due to them being quick and good at what they do. I was seen from the comfort of my own home via video meetings which made the process a lot less anxiety filled. I was told at the end of each meeting if I met the criteria or not which put my mind at ease instead of having to wait for the report to get an answer. The reports were then sent in less than 10 days. I was placed on the waiting list for support with my condition within that same meeting.

Overall the service was great, the response time was quick and I would recommend this service to others due to my positive experience

21 août 2026
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Réponse de Psychiatry UK

Thank you for taking the time to share your feedback. We are delighted to hear that you had such a positive experience and that accessing your appointments from home helped ease your anxiety.

It is wonderful to know that receiving clarity during your meetings provided peace of mind and that your reports and follow up support were arranged so efficiently. We really do appreciate your kind words. Thank you once again.

Noté 5 sur 5 étoiles

Great communication throughout the…

Great communication throughout the process and very quick processing time for an assessment.
Detailed assessment structure with clear explanations about the findings.

13 octobre 2026
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Réponse de Psychiatry UK

We're so pleased to hear that you experienced great communication and a quick turnaround time for your assessment. It is wonderful to know that you found your report and explanations helpful. Thank you for taking the time to share your positive feedback with us.

Noté 5 sur 5 étoiles

this service is a life changer

this service is a life changer , 100 % recommend this service ,

12 octobre 2026
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Réponse de Psychiatry UK

We're so pleased to hear that our service made such a positive impact for you. Thank you for your wonderful feedback and for taking the time to recommend us.

Noté 2 sur 5 étoiles

Very disappointed

Very disappointed, if you don’t want or can’t be filled with tablets to help the big pharmaceutical industries, they don’t want to know.
Your reverted back to your Gp!

9 octobre 2026
Noté 2 sur 5 étoiles

ADHD titration wait increased dramatically – complaint resulted in no remedy


I was assessed for ADHD by Psychiatry-UK in January 2026 and subsequently placed on their medication titration waiting list.
During my assessment I was told the wait was “more than six months”. Psychiatry-UK's own subsequent complaint investigation states that their estimated waiting time at the time was actually up to 12 months. I was later told around 12 months, and I have now been advised that the current estimate is approximately 14–15 months.
My frustration is that had I understood at the outset that I could realistically be waiting 12–15 months, I would have seriously considered paying privately rather than spending most of a year waiting on this pathway.
I therefore made a formal complaint and asked Psychiatry-UK to consider expedited treatment. Their final response acknowledged that the changing estimates had affected decisions I made about my treatment, but they did not uphold the complaint and offered no practical remedy beyond remaining on the existing waiting list.
What I find particularly frustrating is that Psychiatry-UK also operates a private ADHD service where treatment can apparently be accessed substantially sooner. Their response focused on why they could not move me ahead of other NHS/Right to Choose patients, rather than properly addressing whether their private capacity could be used as a remedy without disadvantaging another NHS patient.
I have now asked them to review that specific point and to explain the apparent discrepancy between being told “more than six months” at assessment while their complaint investigation says the estimate at that time was “up to 12 months”.
I completely understand that healthcare waiting times can change and that estimates are not guarantees. My issue is the scale of the change, the information available when I made decisions about my treatment, and the fact that after acknowledging the impact, Psychiatry-UK's complaint response effectively leaves me in exactly the same position.

12 janvier 2026
Avis spontané

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