Good crossing. Good information given over tannoy and sailings we’re on time. Lost some glasses on board and good service for lost property though sadly didn’t retrieve them
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Lisez les avis des autres
The ferry was on time-both ways. You have real people available to deal with issues - thank you. Plus food!! Appreciate in particular that you ask parents not to allow children to run around. May... Voir plus
L'entreprise a répondu
Arrived Southampton earlier than booking & got straight onto ferry & had excellent breakfast. On IOW side rtn again arrived early & got straight onto ferry. Service onboard was good with great selecti... Voir plus
L'entreprise a répondu
Good service from the staff from check in to boarding,, The new red funnel coffee brand is much better than from a few years ago." Wight isle superior coffee" RED FUNNEL came to my rescue a coupl... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We are proud to be the original Isle of Wight Ferry, with over 164 years of experience sailing between Southampton and the Isle of Wight. We aim to deliver a First-Class customer experience from start to finish and operate more than 35 crossings a day. Use our easy online booking service to secure your Vehicle Ferry spot and step aboard to enjoy a range of facilities during your crossing. Customers can enjoy our premium Signature Lounge, pet-friendly lounge, licensed bar, café and retail shop plus outdoor sun decks before arriving at your destination in just 1-hour. Foot passengers can turn up and go via our Hi-Speed Red Jet service, arriving in just 30 minutes.
Discover the Isle of Wight with Red Funnel Ferries
Écrit par l'entreprise
- Just 1-Hour from Southampton
- Discover the wonderfully different Isle of Wight with Red Funnel Ferries. Set sail for sandy beaches, dramatic coastlines, rolling countryside, dazzling dark skies and charming villages; the Isle of Wight packs a lot of adventure and natural beauty into its modest size. Within an hour’s drive time, you can bask on 25 different beaches, visit more than 50 attractions, and experience the UK’s favourite Island holiday destination from end to end. Not only are we the original Isle of Wight Ferry, transporting visitors between Southampton and the Isle of Wight for over 164 years, but we also offer a fantastic selection of places to stay and visit, all bookable online via our website. Book your hotel, holiday park, cottage and your attraction tickets with us, and save on your ferry travel.
Coordonnées de contact
12 Bugle Street, SO14 2JY, Southampton, Royaume-Uni
- 02380019192
- customerservices@redfunnel.co.uk
- www.redfunnel.co.uk
4,6
Excellent
1 k avis
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A répondu à 88 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Arrived early for both sailings and…
Arrived early for both sailings and with no fuss, allowed us to sail early. Staff polite and welcoming. Ferry clean and comfortable
8 juin 2026
Réponse de Red Funnel Ferries
Thank you for your review - we hope to welcome you back on board again soon.
Going above and beyond!…
Although I’m an Island resident and should know better (!) I made a silly error when booking on line which I realised only when attempting to board in East Cowes. My Southampton destination was a cruise ship. Your colleagues sorted this all out for me, even though this meant “opening” a seemingly closed time slot. Timely arrival to ship achieved! Thank you.
12 juin 2026
Réponse de Red Funnel Ferries
Thank you so much for taking the time to leave us your review. We are delighted to hear that our colleagues were able to amend your booking, and we hope you loved your cruise!
Réponse de Red Funnel Ferries
Thank you for your review. We are pleased to hear our staff were friendly, and we hope to welcome you and your pooch back on board again soon.
Réponse de Red Funnel Ferries
Thank you for your review - we are happy to hear you received good service while travelling with us.
Very efficient and organised.
13 juin 2026
Réponse de Red Funnel Ferries
Thank you for taking the time to leave us your review - we hope to welcome you back on board again soon.
Keep sending me someone else’s emails
30 juin 2026
Réponse de Red Funnel Ferries
Thank you for taking the time to leave us your comments.
I am sorry to hear that you are getting emails meant for someone else. Your email address was provided for a recent booking, and you may have received an eticket before a request for feedback from Trustopilot. We have no way of verifying that email addresses are correct, and I sincerely apologise for any inconvenience this has caused.
Fantastic funnel
Well organised
Smooth sailing
Instructions and safety well communicated and clear.
Fully stocked for food and gifts
Pleasant staff
12 juin 2026
Réponse de Red Funnel Ferries
Thank you for your feedback. We are delighted to hear that you had a smooth crossing with us, and we hope to see you on board again soon.
On time for the last 15 visits or…
On time for the last 15 visits or so,and very comfortable ferry over to i.o.w.Like this destination it goes to and its departure.
Also food and drink aboard are very nice to.
If your late or Early they have always accommodated us to
7 juin 2026
Réponse de Red Funnel Ferries
Thank you for your review. We are happy to hear that your recent crossings have been on time, and that you enjoy the food and drink options available. We hope to welcome you back on board again soon!
boarding and on time service very good, food lacking
boarding and on time service very good, however food offering is rather bland and boring with no real change in the 3 years i,ve sailed with the service.
4 seasons in one year it would be nice to see some seasonal offerings on the menu?
19 juin 2026
Réponse de Red Funnel Ferries
Thank you for taking the time to leave us your feedback. We are sorry to hear that you find out food option to be boring. We review the food options available on board every year, and while some staples such as curry or fish and chips remain, many changes are implemented. This year, we have seen additions such as hunters chicken and quiche of the day.
I shall ensure that your feedback is reviewed by the relevant teams.
Accessible needs were met for both…
Accessible needs were met for both journeys and we were well looked after.
13 juin 2026
Réponse de Red Funnel Ferries
Thanks for your review - we are happy to hear that your needs were met and that you were well looked after.
Super efficient check in
Super efficient check in, ferries immaculately clean and providing good quality food and drinks at sensible prices
19 juin 2026
Réponse de Red Funnel Ferries
Thank you for your feedback - w hope to welcome you back on board again soon!
Helpful staff for my disabled husband
13 juin 2026
Réponse de Red Funnel Ferries
Thanks for your review - we are pleased to hear that your husband found our staff to be helpful!
Réponse de Red Funnel Ferries
Thank you for your feedback - w hope to welcome you back on board again soon!
Everything it should be
Very Accommodating. Friendly staff. Clean.
Nice and easy part of our travels
15 juin 2026
Réponse de Red Funnel Ferries
Thank you for your feedback - w hope to welcome you back on board again soon!
Helpful when we needed to bring forward…
Helpful when we needed to bring forward sailing time
15 juin 2026
Réponse de Red Funnel Ferries
Thank you for your feedback - we are pleased to hear you were able to amend your booking.
You were so helpful changing my travel…
You were so helpful changing my travel times and all was good
11 juin 2026
Réponse de Red Funnel Ferries
Thank you for your feedback - we hope to welcome you back on board again soon!
Réponse de Red Funnel Ferries
Thank you for your review - we hope to welcome you back on board again soon!
Super helpful. For various reasons we needed a…
For various reasons we needed a crossing where we could remain in our vehicle. The customer service team were very helpful and were able to accommodate this request.
Booking was easy, deck staff very friendly and both crossings on time without issue.
13 juin 2026
Réponse de Red Funnel Ferries
Thank you for your feedback. We are pleased to hear that our team were helpful and that you were able to stay in your car for the crossing.
Friendly staff clean tidy ferry…
Friendly staff clean tidy ferry pleasant journey really enjoyable
8 juin 2026
Réponse de Red Funnel Ferries
Thank you for your review - we hope to welcome you back on board again soon!
Punctuality and friendly service.
16 juin 2026
Réponse de Red Funnel Ferries
Thank you for your feedback - we hope to welcome you back on board again soon!
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