Great place nice afternoon Tea but the Spar needs some basic repairs and better decor. My treatment an upgraded massage was great and the Therapists excellent. The staff are very helpful. The m... Voir plus
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Lisez les avis des autres
WE had a nice day at the spa friendly staff good treatments the food was a little bit disappointing especially my panini I choose a cheese and onion one and there was hardly any filling when I complai... Voir plus
Really loved the online escape room. Brought for a birthday gift however I had issues with booking of the event as their Web page wouldn't load. It was easily sorted via the online chat with... Voir plus
Sadly missed the experience due to a severe travel delay. Contacted red letter days on the chat system to see if they would assist , and was met with the rudest, untrained person ever who was trying... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Discover amazing gift experiences, activity days, unique gifts and gift ideas to solve all present buying dilemmas or order exciting experience days gift vouchers for all occasions.
About Red Letter Days
Écrit par l'entreprise
- Set up in 1989, Red Letter Days pioneered the concept of giving unforgettable experiences as gifts. The idea really caught people's imaginations and Red Letter Days today, with its iconic red box, is THE go-to gift experience company. Making memories over accruing ‘stuff’ is at our core and we offer a range of amazing experiences in the UK; giving our customers an unrivalled choice with something to suit every taste, occasion and budget. We love what we do and intend to continue building on our expertise and sense of adventure to reach new heights.
- Our experiences
- Many of our experiences make everyday life a little bit more special – like a few hours being pampered at a luxury spa. And some are genuinely once in a lifetime – like our Spitfire Passenger Flight. Red Letter Days also provides great corporate solutions for some of the UK's biggest companies. For the most inspiring way to make an experience the best day of your life, rest assured you’re in the original and the best hands in the business.
Coordonnées de contact
Red Letter Days Official Trustpilot
3,6
Moyen
24 k avis
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Do not use, customer service non existent
I have been trying to resolve an issue since Feb 2026 with RLD and the parent company. Buy a gift. I was charged for the experience by RLD and then again by the venue when booking . After 3 tedious conversations with customer service with supplying same information and screen shots and emails as evidence I gave in and said just credit my experience and I’ll use at a later date, simple you would think. But no the voucher is staying redeemed so I can’t use as a credit. After a previous trust pilot review in March I was given another complaints dept who again i supplied all the same information to finally receive communication last week that they are still trying to speak to the partner to confirm. Last week I asked to progress my complaint to a formal complaint as they have all the evidence that I was charged twice and all they have to do is credit my original voucher. I’m not asking for money back, I’ll use the voucher on something else. To date no response not even acknowledgement of my email. It operating like a scam company .
12 mars 2026
Avis spontané
Réponse de Red Letter Days
Hi Tracy,
Thank you for your continued patience while we have been reviewing your concerns.
We sincerely apologise for the frustration and inconvenience caused by the delay and the repeated need to provide supporting information regarding your booking.
Please be assured that your complaint has been noted as formally escalated. We will continue to liaise with the relevant partners to verify the charges and progress your request for resolution as a priority. A member of our complaints team will be in contact with you with an update as soon as possible.
Please feel free to email us at (tellusmore@redletterdays.co.uk) with any additional details, and our team will investigate this carefully and explore how situations like this can be improved going forward.
We appreciate your patience and the opportunity to make this right.
Kind regards,
The Red Letter Days Team
Really enjoyable experience.
The whole Triumph Tour and factory were well thought out and was extremely good. The tour guide was very enthusiastic about Triumph( as are we) and knowledgeable about the brand. We would recommend this experience to anyone who is interested in motorcycles.
30 avril 2026
OXO tower tea for two
I bought afternoon tea for two at the OXO tower restaurant, which in itself she said was lovely. The problem was, she (and I) had thought that the entire experience was paid for. She is 82 and travelled there on her freedom pass but after enjoying the tea, she was presented with a bill of £13.94 which was service charge. I find it disgusting that when you buy someone an experience as a gift they are presented with a bill. Not good in my opinion 🥺
2 mai 2026
Avis spontané
Réponse de Red Letter Days
Hi Rachel,
Thank you for taking the time to share your feedback with us.
I am truly sorry to hear about the disappointment caused following the afternoon tea for two at the OXO Tower. While I’m pleased to know the experience itself was lovely, I completely understand how upsetting it must have been for your 82-year-old guest to be unexpectedly presented with an additional service charge, especially when the gift was believed to be fully covered.
We appreciate you bringing this to our attention, as we understand this would have taken away from what should have been a special and stress-free occasion. Your comments have been noted and will be shared with the relevant team for review.
Please feel free to email us at (tellusmore@redletterdays.co.uk) with any additional details, and our team will investigate this carefully and explore how situations like this can be improved going forward.
Kind regards,
The Red Letter Days Team
Really enjoyed our spa experience at…
Really enjoyed our spa experience at Linden Hall Morpeth. A beautiful location with friendly professional staff.
29 avril 2026
A memorable day
Danielle had excellent knowledge, friendly welcome and a personal to approach to ensure you achieve your requirements from the experience as far as possible.
29 avril 2026
The room was so noisy
The room was so noisy, couldn’t hear yourself speak, waited for pot of tea, then got sandwiches then tea, not enough sandwiches and too many cakes, once you had afternoon tea, you were not asked if you would like any more tea or drink from bar, then when ready to leave, no one to greet you out of the dining area, plus there was a strong smell of spicy strong food in reception which was over powering, but the garden and fountain was beautiful, although it was a warm sunny day.
28 avril 2026
Réponse de Red Letter Days
Hi Swan,
Thank you for taking the time to share your feedback with us. I am truly sorry to hear that your afternoon tea experience did not meet expectations.
I understand how disappointing it must have been to experience a noisy atmosphere, delays with service, limited sandwiches, and not receiving further drink service or a warm farewell when leaving. I also appreciate you highlighting the overpowering smell in reception, as this would certainly have affected your visit.
We’d really appreciate the opportunity to look into this further and learn more about your experience.
Your comments have been noted and will be shared with the venue for review, as these standards are not the experience we expect for our customers. I am pleased to hear that you were still able to enjoy the beautiful garden and fountain during your visit.
Please feel free to email us at (tellusmore@redletterdays.co.uk) with any additional details, and our team will investigate this carefully and explore how situations like this can be improved going forward.
We appreciate your patience and the opportunity to make this right.
Kind regards,
The Red Letter Days Team
Really loved the online escape room
Really loved the online escape room.
Brought for a birthday gift however I had issues with booking of the event as their Web page wouldn't load.
It was easily sorted via the online chat with an email sent to me from the supplier to book through them.
Would of been 5 stars if the website would of let me book myself and their chat bot would of put me through to the support earlier rather than having to wait two days.
Good value for money and fun game.
8 avril 2026
An absolute joke from start to finish! Don't waste your money
An absolute joke from start to finish. Paid for a trip, uploaded the 20% off voucher code as a welcome gift. Did not work, took 1 hour to get through to the chat, and after another 45 minutes back & forth, I was advised that the code would not work on promotional gifts, although I did not choose a oromotional gift, they said they would offer me a credit not, I wanted a full refund. They only would eventually refund me my ourchase price but refused to refund me my express delivery and my gift box, even though they would not be sending my purchase, so I'm paying for delivery and a gift box that are not in use! Corrupt and rude staff. I went on to ourchase from Virgin experience days and was very happy!
1 mai 2026
Avis spontané
Réponse de Red Letter Days
Hi Elaine,
Thank you for taking the time to share your feedback, and I am truly sorry to hear about the frustration and disappointment caused throughout your recent experience with us.
I understand how upsetting it must have been to experience issues with the welcome voucher code, followed by long waiting times and then needing to repeatedly explain the matter further. I also appreciate your concerns regarding the refund of the delivery charge and gift box, especially as your order was not fulfilled as expected.
Please be assured that your comments have been taken seriously and will be reviewed internally, including the service you received and the handling of the refund request. Customer feedback such as yours is important in helping us improve
Please feel free to email us at (tellusmore@redletterdays.co.uk) with any additional details, and our team will investigate this carefully and explore how situations like this can be improved going forward.
Kind regards,
The Red Letter Days Team
Double superstar blast
Brilliant day at donington park drove a Ferrari and a lambo best day of my life loved every minute of it was amazing 🤩 staff there have got the best job in the world I’d love to sit in supercars all day driving round with people
24 avril 2026
Do not use this company unless you want…
Do not use this company unless you want to spend a lot of time trying to use the voucher. Feels like that want to take money and then not deliver service
1 mai 2026
Avis spontané
Réponse de Red Letter Days
Hi Glyn,
Thank you for taking the time to share your feedback with us. We’re very sorry to hear that your experience left you feeling this way, as this is certainly not the level of service we aim to provide.
We understand how frustrating it must be if using your voucher felt time-consuming or difficult, especially when it should be a simple and enjoyable process.
We would really appreciate the opportunity to look into this further and support you. If you’re happy to do so, please contact us at tellusmore@redletterdays.co.uk with your voucher number and contact details, and a member of our team will be in touch to assist you.
Kind Regards,
Red Letter Days Team
They helped first time and get what I…
They helped first time and get what I needed straight away. Thank you so much!
1 mai 2026
Avis spontané
Lack of attention
Lack of attention, had to go looking for staff to order coffee,tea and coffee only lukewarm
, no takeaway boxes available
27 avril 2026
Réponse de Red Letter Days
Hi Customer,
Thank you for taking the time to share your feedback with us. We’re very sorry to hear that your experience did not meet expectations, particularly around the level of service and attention during your visit.
We appreciate you highlighting this and will ensure your comments are shared with the experience provider for their review. If you would like us to pass on any further details, please feel free to contact us at tellusmore@redletterdays.co.uk with your voucher number and contact details, and we’ll be happy to help.
Kind Regards,
Red Letter Days Team
A nightmare trying to book anything
A nightmare trying to book anything. Had to extend the expiry date, which they said was £20, but it cost £60. Picked out accomodation , which was £149.95, we were told we had to pay an extra £31 before it would check available dates. When we paid this, it told us there was no availability for any dates in the near future. It then offered us a one night stay in a Premier Inn or Travelodge.in city centres of no interest to us or a number of other hotels if we paid another £50 (again it had to paid before we could check availability. We then contacted the accommodation of our choice, who told us they did have the available dates we wanted. Thankfully, they handled all the booking for us. Full credit to the hotel we stayed in. They handled everything & were exceptionally friendly & helpful throughout. Also, I’ve twice “unsubscribed” from the Red Letter promotional emails but still they come.
27 avril 2026
Réponse de Red Letter Days
Hi Lin & Tony,
Thank you for taking the time to share such detailed feedback with us. We’re very sorry to hear about the frustration and confusion you experienced throughout the booking process, especially at what should have been an enjoyable experience.
We understand how disappointing it must have felt to encounter unexpected additional costs and then still struggle to secure suitable availability for your chosen accommodation. We also appreciate how frustrating this would have been after already extending your voucher, and we’re sorry for the inconvenience this caused. It’s good to hear that the hotel you stayed with was able to step in and provide a positive experience, and we’ll be sure to pass on your kind comments to them where possible.
We would really like to look into this as a priority and see what went wrong in your case. If you’re happy to, please contact us at tellusmore@redletterdays.co.uk and include your voucher number along with your contact details, and a member of our team will get in touch with you as soon as possible to assist further.
Kind Regards,
Red Letter Days Team
Discount not worth it.
Purchased afternoon tea with 22% discount for a birthday which was lovely and easy. Problem started when I tried to book the chosen place. I had the place in mind when i purchased the gift voucher. When I went to redeem it, long story short I was made to pay extra to book the place! Why give discount if you are just going to charge more?? My friend did the same and wasn’t charge any extra charge. I couldn’t get the lady to on the chat to understand why I wasn’t happy. Next time I will book directly with the tea rooms as don’t work out any cheaper.
Would like to say the tea rooms we went too were amazing and the food was lovely. Would recommend them but maybe booking directly with them.
27 avril 2026
Réponse de Red Letter Days
Hi L Gardner,
Thank you for taking the time to share your feedback with us. We’re really pleased to hear you enjoyed the afternoon tea experience itself and that the venue met your expectations, though we’re very sorry to hear about the frustration you experienced during the booking process.
We understand how disappointing it must have felt to encounter an additional charge when you were expecting the voucher to fully cover your chosen location, especially after selecting it at the time of purchase. We also appreciate your comments regarding your experience with our support team and are sorry that this wasn’t clearly explained or resolved in a way that felt satisfactory for you.
In some cases, certain venues or dates may have additional costs depending on availability and pricing set directly by the provider, which can vary from the promotional voucher value. However, we understand how this can feel confusing and frustrating, and we’re sorry for any impact this had on your experience.
We would really like to review this further and see if there’s anything we can do to help. If you’re happy to, please contact us at tellusmore@redletterdays.co.uk and include your voucher number along with your contact number, and our team will be happy to look into this for you.
Kind Regards,
Red Letter Days Team
Haldon Forrest Experience
I booked a segway experience for friends at Exeter Haldon Forrest. Only to discover that it was no longer available there. As the location was important I cancelled it and eventually got s refund. The advert was very misleading and I would not use them again.
5 décembre 2025
Réponse de Red Letter Days
Hi Sandi,
Thank you for taking the time to share your feedback with us. We’re really sorry to hear about your experience and understand how disappointing this must have been, especially as the location was an important part of your plans.
We’re sorry for the confusion caused when you discovered that the Segway experience was no longer available at Haldon Forest. In some cases, experiences are withdrawn by the provider and unfortunately become unavailable at specific locations. As our vouchers are valid for an extended period, there are occasionally circumstances beyond our control where an experience can no longer be redeemed as originally expected.
We completely understand how frustrating this can feel, and we’re glad to hear that you were able to cancel and receive a refund. However, we’re sorry for any inconvenience caused along the way.
If you would like us to help you find a suitable alternative experience, we’d be more than happy to assist. Please feel free to contact us at tellusmore@redletterdays.co.uk with your voucher details, and our team will be happy to help.
Kind Regards,
Red Letter Days Team
Réponse de Red Letter Days
Hi David,
Thank you for taking the time to share your feedback with us. We’re glad to hear you had a nice day overall, though we’re sorry it didn’t fully meet your expectations.
We understand how disappointing it must have been if the experience felt shorter than anticipated, particularly regarding the number of laps included. Your comments are appreciated and will be shared with the experience provider for their review.
If you would like us to look into this further, please feel free to contact us at tellusmore@redletterdays.co.uk with your voucher number and a few more details, and our team will be happy to help.
Kind Regards,
Red Letter Days Team
Purchase with caution
The idea in principle seems fine - stuck for gift ideas? Give an experience, memories. Not a thoughtless item like money or gift that ends up in the back of a cupboard.
I'm sure that for experience days the voucher would work reasonably well with the choices on offer.
However using the voucher seems a convoluted process with a website that could do with some refinement.
All I wanted was a hotel stay.
Difficulty is (from what I could see, or if so not easy to navigate) is that you have to purchase (redeem voucher) first without the possibility of ensuring availability of dates needed for your chosen venue.
The slap in the face comes from then having to potentially pay *extra*.
Yes, I know. Prices do vary depending on days. However, the fact I could have booked direct or through Booking.com for less makes it infuriating. It makes sites like RLD feel like an unnecessary middleman.
*Edit - 2 star seemed a little harsh in retrospect. This will work for some and not so much for others depending on requirements
26 avril 2026
Avis spontané
Réponse de Red Letter Days
Hi David,
Thank you for taking the time to update your review, we really appreciate you coming back to share a more balanced reflection of your experience.
We completely understand your perspective, and you’re right that this type of product can work well for some customers while feeling less suited to others depending on their expectations and requirements. Your feedback around the booking journey, flexibility, and pricing transparency remains incredibly valuable to us, and we’re grateful you’ve taken the time to highlight it so thoughtfully.
If you ever decide to use your voucher again and would like a bit of extra support finding the best option or checking availability, please don’t hesitate to contact us at tellusmore@redletterdays.co.uk with your voucher number and contact details, we’d be more than happy to help make the process as smooth as possible.
Kind Regards,
Red Letter Days Team
Redemption of voucher not working and company uncontactable
I purchased a voucher for a comic subscription for my son. On trying to redeem the voucher, the page wouldn’t load on multiple devices. I cannot contact the company - the AI help chat tells me they don’t offer ‘subscriptions’ and so won’t accept my request for help and I have used the contact form on the website but had no reply.i have also tried to email the email address included in their replies to other dissatisfied customers on Trustpilot and it bounces!! Absolutely dreadful and currently feeling like I’ve been scammed.
27 avril 2026
Avis spontané
Réponse de Red Letter Days
Hi Customer,
Thank you for your review, and I’m really sorry to hear about your experience, I completely understand how frustrating this must have been.
It sounds like you’ve had trouble both redeeming your voucher and getting through to us, which certainly isn’t the experience we want for our customers. We’re also aware that an incorrect email address was previously shared in some responses, which may explain why your message didn’t go through, apologies for that confusion.
We’d really like to look into this for you and get it resolved as quickly as possible. Could you please email your details to tellusmore@redletterdays.co.uk, and our team will pick this up as a priority.
Kind regards,
Red Letter Days Team
Easy to book a time and date
Easy to book a time and date. Very well organised and professional reception and activity at Brands Hatch.
19 avril 2026
Useless Customer Service
My experience with Red Letter Days and Everyman Driving Experiences has been ongoing for over 6 months and still remains unresolved.
What was supposed to be a 30th birthday present turned into an exhausting and stressful experience involving repeated unwanted phone calls, poor communication, and a dispute over hundreds of pounds in additional charges.
The original voucher purchased for me was worth £161 for a 6 supercar blast experience. However, I was then pressured into paying a further £360 in upgrades, supplements and extras. I have since successfully recovered those additional payments through bank chargebacks.
From the moment I booked, Everyman repeatedly insisted on contacting me by phone despite me explaining that I work night shifts and preferred email communication. Calls were made at inappropriate times, including shortly after waking from night shifts, and I found the sales approach during these conversations extremely pushy.
One call involved rearranging my original booking date. During that conversation I was encouraged into additional purchases and upgrades, but no meaningful explanation was given regarding cancellation terms or refund options. When I later attempted to cancel via email, my concerns were dismissed and communication became increasingly difficult.
A later phone call with a member of staff named Meg was one of the worst customer service interactions I have experienced. Rather than attempting to resolve the issue, the conversation became confrontational and deeply unprofessional.
I also submitted a Subject Access Request requesting copies of recorded calls. Everyman failed to provide these recordings, which I raised during the bank dispute process.
What I find most frustrating is Red Letter Days’ complete inability to properly intervene. Despite the original March booking being cancelled, and despite Everyman no longer holding my additional payments following successful chargebacks, I was still being told the experience remained booked for a later May date.
After 6 months, I am still left without a proper resolution. Instead of offering a fair outcome or allowing the voucher to be reused for another experience, Red Letter Days offered me a discount towards purchasing yet another voucher.
Overall, this experience has completely destroyed my confidence in both companies. I would strongly advise others to read the terms carefully, be cautious of significant additional charges, and consider how customer concerns are handled when problems arise.
What makes this even worse is that I already left a negative review months ago in the hope it would finally prompt meaningful action. I then followed up directly with Red Letter Days to try and resolve matters privately and reasonably, yet despite having every opportunity to step in, investigate properly and bring this to an end, they have still failed to provide any genuine resolution. The fact that a customer has to repeatedly chase, escalate and publicly complain over a birthday gift experience says everything about how these issues are being handled.
29 avril 2026
Avis spontané
Réponse de Red Letter Days
Hi Customer,
We are especially concerned to hear of your experience regarding the handling of your cancellation request, the later interaction you described with a member of staff, and the lack of progress despite your previous attempts to resolve this matter directly with us.
Please be assured that your comments have been taken seriously and have been escalated internally for full review with the supplier involved. We fully understand your disappointment after six months without a satisfactory outcome.
Please feel free to email us at (tellusmore@buyagift.com) with any additional details, and our team will investigate this carefully and explore how situations like this can be improved going forward.
We appreciate your patience and the opportunity to make this right.
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