We started the day at Oldfield's forge with a great experience of making a bottle opener. Our teacher, Feb, was brilliant! We were shown different techniques to achieve different results as we shaped... Voir plus
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Lisez les avis des autres
My problem was that the Red Letter Day Voucher was for an experience I was unable to take advantage of due to ill health. The matter was eventually sorted but the process by way of a "chat" was very l... Voir plus
Lost vouchers in email hack and I had dates wrong so I thought that they had run out for my sister to use. Went on their Chatbot and was put through to an agent (Khanya) She quickly sorted out my prob... Voir plus
Terrible!The fact that red letter it's a sub agency makes the booking system, possible amendments, and enquiries extremely difficult. Also the base prices most likely hide Extra charges to be paid la... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Discover amazing gift experiences, activity days, unique gifts and gift ideas to solve all present buying dilemmas or order exciting experience days gift vouchers for all occasions.
About Red Letter Days
Écrit par l'entreprise
- Set up in 1989, Red Letter Days pioneered the concept of giving unforgettable experiences as gifts. The idea really caught people's imaginations and Red Letter Days today, with its iconic red box, is THE go-to gift experience company. Making memories over accruing ‘stuff’ is at our core and we offer a range of amazing experiences in the UK; giving our customers an unrivalled choice with something to suit every taste, occasion and budget. We love what we do and intend to continue building on our expertise and sense of adventure to reach new heights.
- Our experiences
- Many of our experiences make everyday life a little bit more special – like a few hours being pampered at a luxury spa. And some are genuinely once in a lifetime – like our Spitfire Passenger Flight. Red Letter Days also provides great corporate solutions for some of the UK's biggest companies. For the most inspiring way to make an experience the best day of your life, rest assured you’re in the original and the best hands in the business.
Coordonnées de contact
Red Letter Days Official Trustpilot
3,7
Moyen
25 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Beautiful location in the Cheshire…
Beautiful location in the Cheshire countryside. Excellent food well presented. Very helpful and pleasant staff
8 septembre 2026
Réponse de Red Letter Days
Thank you so much for your wonderful feedback! We’re delighted to hear that you enjoyed the beautiful Cheshire countryside setting, as well as the excellent food and presentation. -Maddie
An excellent afternoon tea
An excellent afternoon tea! The setting, the food, the staff and the attention to detail were all first class
17 septembre 2026
Réponse de Red Letter Days
Thank you so much for your wonderful feedback, Mike! We’re delighted to hear that you had an excellent afternoon tea and that the setting, food, staff and attention to detail all made your experience so enjoyable. -Maddie
Tony was amazing and sorted my lost…
Tony was amazing and sorted my lost voucher really quickly
21 septembre 2026
Avis spontané
Réponse de Red Letter Days
Thank you for your lovely feedback, Kim! We’re delighted to hear that Tony was able to help and quickly resolve the issue with your lost voucher. -Maddie
Perfect service
Having made an error in a purchase, I was able to chat with an agent who was able to make the cancellation and refund for me.
Perfect service.
21 septembre 2026
Avis spontané
Réponse de Red Letter Days
Thank you for sharing your feedback, Lynda! We’re pleased to hear that our team was able to assist you quickly when you realised there had been an error with your purchase. -Maddie
Réponse de Red Letter Days
Thank you for your lovely feedback! We’re delighted to hear that you found it easy to choose your experience. We hope you have a fantastic time enjoying it. -Maddie
Lovely experiences
Delicious meal at Steakhouse - slightly out the way but we walked there from London Bridge with no problems in the afternoon and then a relaxing evening spent watching the lights come on in London up at The Shard with a couple of drinks before walking back to our hotel.
5 septembre 2026
Réponse de Red Letter Days
Thank you for sharing your lovely experience, Kim! We’re delighted to hear that you enjoyed your delicious meal at the steakhouse and had a wonderful evening taking in the views from The Shard. -Maddie
Réponse de Red Letter Days
Thank you for your lovely feedback, Jack! We’re delighted to hear that you enjoyed the presentation box and fast service. -Maddie
Réponse de Red Letter Days
Thank you for taking the time to share your feedback. We’re sorry to hear that you found the ticket booking process to be more complicated and time-consuming than expected. This isn’t the experience we aim to provide, and we appreciate you bringing this to our attention.
We’ll be sure to pass your feedback on to the relevant team to help improve. -Maddie
Easy to select the gift but going on…
Easy to select the gift but going on the link and QR code didnt work. Harrods were excellent and made the arrangements
18 septembre 2026
Réponse de Red Letter Days
Thank you for sharing your feedback, Peter. We’re pleased to hear that you found it easy to select your gift and that Harrods were able to assist with the arrangements.
We’re sorry to hear that the link and QR code did not work as expected. This is not the experience we aim to provide, and we really appreciate you bringing this to our attention. We’ll be sure to pass your feedback on to the relevant team so they can look into this further.
Thank you again for taking the time to share your experience.
– Maddie
Straightforward to book
Really straightforward to book on-line. Any problems you can contact them direct & they resolve the problems 🙂
17 septembre 2026
Réponse de Red Letter Days
Thank you for your lovely feedback! We’re delighted to hear that you found the online booking process straightforward and that our team was able to help resolve any issues for you. -Maddie
Although the afternoon tea looked fab…
Although the afternoon tea looked fab was all very defrosted and only one teabag in a large pot of tea. Also an issue with bluebottles indoors. So although not completely unpleasant not necessarily recommend as a gift
10 septembre 2026
Réponse de Red Letter Days
Thank you for taking the time to share your feedback, Lisa. We’re pleased to hear that you thought the afternoon tea looked fabulous, but we’re sorry to hear that your experience fell short of expectations.
This is certainly not the experience we aim to provide for our customers, and we’d really appreciate the opportunity to look into this further.
Please could you reach out to our dedicated team at trustpilot@redletterdays.co.uk with your voucher details and a little more information about your experience? They’ll be happy to look into this further. -Maddie
Excellent service 1 st class delivered…
Excellent service 1 st class delivered in beautiful gift box next day fantastic highly recommend
15 septembre 2026
Réponse de Red Letter Days
Thank you so much for your fantastic feedback, Nigel! We’re delighted to hear you were pleased with the service, gift box and next-day delivery. It’s wonderful to know everything arrived as expected, and we really appreciate you taking the time to share your experience with us.
Wortley Hall
We had a very nice day, the Wortley Hall was very nice and welcoming the afternoon tea was lovely.
Would definitely recommend
16 septembre 2026
Réponse de Red Letter Days
Thank you for your lovely feedback, Erica! We’re delighted to hear you had such a nice day at Wortley Hall and enjoyed the warm welcome and afternoon tea. It’s wonderful to know you had an enjoyable experience, and we really appreciate you taking the time to share your feedback.
Réponse de Red Letter Days
Thank you for your lovely feedback, Clare! We’re delighted to hear you found the staff friendly and helpful, and that you enjoyed the beautiful surroundings. We really appreciate you taking the time to share your experience with us.
Ruthin Castle Hotel needs the…
Ruthin Castle Hotel needs the restaurant to be completely redecorated.
17 septembre 2026
Réponse de Red Letter Days
Thank you for sharing your feedback, Graham. We’re sorry to hear that the décor in the restaurant at Ruthin Castle Hotel did not meet your expectations. We appreciate you taking the time to let us know and will ensure your comments are passed on to the relevant team.
I had two red letter day experiences
I had two red letter day experience the same day so im unsure which you are referring to.. one was a river cruise which was ok .. the second was a sweet treat for 2 at slug and lettuce. We decided as we had this thst we would have lunch there first.. the food was terrible, I sent mine back, it was changed but was still tasteless. The sweet treat was a dessert.. the choice was very limited. Only two desserts didn’t contain alcohol and we don’t drink.. my friend swapped hers for a coffee that was tepid, i had churros which were dry as they’d been over cooked.. the sauce was tasteless.. never again would ibgo to that pub.. Neither would I recall red letter days.. i think there are other complaints that do better choices with better services.
16 septembre 2026
Réponse de Red Letter Days
Thank you for taking the time to share such detailed feedback, Jo. We’re sorry to hear that your experience at Slug & Lettuce was disappointing, particularly with the food, dessert selection and quality of the drinks.
We understand how frustrating it must have been to have your meal replaced and still not be satisfied with it, followed by a sweet treat that also fell short of expectations. We’ll make sure your comments are shared with the relevant team, as feedback like this is important in helping us understand where experiences may not have met expectations.
We’re pleased that you were able to enjoy the river cruise, but we’re sorry that your overall experience did not leave you feeling satisfied.
Wonderful gift
Wonderful gift. Enjoyable experience. Trusted guide. Full guidelines given. Plenty of time for pictures at the top and buildings you can see from there.
10 septembre 2026
Réponse de Red Letter Days
Thank you for your wonderful feedback, Dawn! We’re delighted to hear you enjoyed the experience and found the guide knowledgeable and trustworthy. It’s great to know the guidance was clear and that you had plenty of time to take in the views and capture some photos along the way. We really appreciate you sharing your experience with us!
Very good service
16 septembre 2026
Réponse de Red Letter Days
Thank you for your lovely feedback, Shaun! We’re delighted to hear you received very good service and really appreciate you taking the time to share your experience with us.
No availability
Sadly the voucher I purchased was useless with no availability but quickly refunded when I raised the issue
16 septembre 2026
Réponse de Red Letter Days
Thank you for sharing your feedback, Allan. We’re sorry to hear there was no availability for the experience you had purchased, and we understand how disappointing that must have been. We’re pleased that your refund was arranged promptly once you raised the issue, and we appreciate you taking the time to let us know about your experience.
I found the website difficult to…
I found the website difficult to negotiate and when we found the event was more than 60 miles away so the first change was for a different event nearby home but I failed to manage the booking on line so went to the restaurant and arranged it and they excepted the gift token saving more problems with non tech savvy pensioners struggling with modern technology.
16 septembre 2026
Réponse de Red Letter Days
Thank you for sharing your feedback, Ron. We’re sorry to hear you found the website difficult to navigate and that changing your experience proved challenging. We’re pleased that you were able to arrange an alternative experience directly with the restaurant and use your gift token without any further issues.
We appreciate your comments regarding the online booking process and understand how important it is for the process to be straightforward and accessible. We’ll certainly take your feedback on board as we continue to improve the experience for our customers.
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