Terrible service, everytime my experience was booked it kept getting cancelled was a present for April but only just had the experience on the 19/9. Advert on website incorrect and doesnt actually sa... Voir plus
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Lisez les avis des autres
My friend and I had a fantastic time. Murder 57 were very helpful during the booking process. They contacted me the day before as Brook Millington Hotel were hosting a wedding and could no longer acco... Voir plus
L'entreprise a répondu
We started the day at Oldfield's forge with a great experience of making a bottle opener. Our teacher, Feb, was brilliant! We were shown different techniques to achieve different results as we shaped... Voir plus
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My problem was that the Red Letter Day Voucher was for an experience I was unable to take advantage of due to ill health. The matter was eventually sorted but the process by way of a "chat" was very l... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Discover amazing gift experiences, activity days, unique gifts and gift ideas to solve all present buying dilemmas or order exciting experience days gift vouchers for all occasions.
About Red Letter Days
Écrit par l'entreprise
- Set up in 1989, Red Letter Days pioneered the concept of giving unforgettable experiences as gifts. The idea really caught people's imaginations and Red Letter Days today, with its iconic red box, is THE go-to gift experience company. Making memories over accruing ‘stuff’ is at our core and we offer a range of amazing experiences in the UK; giving our customers an unrivalled choice with something to suit every taste, occasion and budget. We love what we do and intend to continue building on our expertise and sense of adventure to reach new heights.
- Our experiences
- Many of our experiences make everyday life a little bit more special – like a few hours being pampered at a luxury spa. And some are genuinely once in a lifetime – like our Spitfire Passenger Flight. Red Letter Days also provides great corporate solutions for some of the UK's biggest companies. For the most inspiring way to make an experience the best day of your life, rest assured you’re in the original and the best hands in the business.
Coordonnées de contact
Red Letter Days Official Trustpilot
3,7
Moyen
25 k avis
Demande des avis aux clients
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An absolute pleasure.
Easy to use site.
Prompt delivery of gift card.
Beautifully packed and presented
Cant wait to see the recipients face on his birthday.
Made present choosing for a man...often difficult...an absolute pleasure.
Thank you.
2 septembre 2026
Réponse de Red Letter Days
Thank you so much for your lovely review, Gillian! We’re delighted to hear you found our website easy to use, your gift card arrived promptly, and you were pleased with the presentation. -Maddie
Possibly the worst customer service I…
Possibly the worst customer service I have ever experienced. Had a voucher for £125 and was shown a list of hotels that I could book if I upgraded my voucher. There were 10's and 10's of hotels to choose from. Picked out a hotel and paid an extra £54. After I'd paid, the hotels were limited to 8. Absolute rip off. Was totally misled and lied to. I used to use RLD yearly. I don't know what has happened to the company but judging by my experience and others reviews, this company has become a shambles. Tried to rectify through their joke of a customer service. I was allegedly talking to a human yet it feels like I was talking to a chat bot. Absolute scam of a company.
8 septembre 2026
Avis spontané
Réponse de Red Letter Days
Thank you so much for sharing your feedback. We’re really sorry to hear about your experience and understand how frustrating this must have been, particularly after seeing a wide selection of hotels and then finding the available options had changed.
This is certainly not the experience we want our customers to have. We’d really appreciate the opportunity to look further in to this and help make things right.
Please contact us at trustpilot@redletterdays.co.uk with your voucher details and our team will be happy to investigate this further. -Maddie
very poor experience
very poor experience. Shard tickets came through to my son for him to book. But the Gordon Ramsey tickets did not, so I had to send him the whole booking, with the costs which is not what I wanted. He then struggled to understand what was included and what he had to do to then book a table. Very poor experience, after I took time to chose and pay for the experiences I knew he would enjoy.
1 septembre 2026
Réponse de Red Letter Days
Thank you for your feedback Sandra. We’re very sorry to hear about the difficulties you experienced and understand how disappointing this must have been, particularly after taking the time to carefully choose and purchase these experiences as a gift.
We apologise that the Gordon Ramsay voucher was not received as expected and that the information provided made it difficult for the recipient to understand how to redeem the experience and make a booking. We appreciate how frustrating this would have been and that it took away from what should have been a straightforward and enjoyable gift.
We’d welcome the opportunity to look into this further. Please contact our Customer Service team at trustpilot@redletterdays.co.uk with your voucher or booking details, and we’ll be happy to assist.
-Eddie
Poor Service and would never use again
Bought a red letter day 2 night stay as a gift for elderly parents.
Tried to book and room images on website were not part of the offer and the stay had to booked in low season which was not mentioned on the website.
Hotelier very helpful but said did not recognise listing.
No contact number to resolve. 6 days including weekend talking toa chat bot, digital assistants x3 and email assistants x2 before getting through to a manager.
Found deal on expedia to do a price comparison as suggested by the Manager. Same hotel and dates £58 cheaper.
Was reiembursed by red letter £26 which was the additional top i had to pay to book the room..
Overall shocking customer service, inexusable delays, too much time spent trying to resolve and no compensation.
Would never use again !
8 septembre 2026
Avis spontané
Réponse de Red Letter Days
Thank you for your feedback Debbie. We’re very sorry to hear about the difficulties you experienced and apologise for the frustration and inconvenience caused. We understand how disappointing it must have been to spend so much time trying to resolve the booking, particularly when arranging a gift for your elderly parents.
We’re sorry that the information provided and the process of contacting us did not meet your expectations. We appreciate you taking the time to share your detailed feedback, and we’ll ensure your comments are noted. If you require any further assistance with your booking, please don’t hesitate to contact our Customer Service team at trustpilot@buyagift.com, and we’ll be happy to help.
-Eddie
My query was dealt with quickly
My query was dealt with quickly. The agent was extremely helpful
8 septembre 2026
Avis spontané
Réponse de Red Letter Days
Thank you for your positive feedback Suki. We’re pleased to hear that your query was handled promptly and that you found our agent extremely helpful. We appreciate you taking the time to share your experience.
Code wasn’t recognised by company,Pixar…
Code wasn’t recognised by company,Pixar experience
16 août 2026
Réponse de Red Letter Days
Thanks for your feedback. We’re sorry to hear that you experienced an issue when trying to redeem your voucher for the Pixar experience. We appreciate how disappointing and inconvenient it must have been to find that the code was not being recognised by the venue, particularly when you were expecting the redemption process to be straightforward.
We’d really like the opportunity to look into this and see what we can do to assist. Please contact our Customer Service team at trustpilot@redletterdays.co.uk with your voucher or booking details, and we’ll be happy to investigate the issue further.
-Eddie
It was great after a few hiccups with numbers!
!After a few hiccups and confusion with which numeral references were needed all went well and we have a superb dinner, bed and breakfast at our chosen venue
4 septembre 2026
Réponse de Red Letter Days
Thank you for sharing your feedback Janet. We’re sorry to hear there were some initial confusion around the reference numbers, but we’re pleased that everything was resolved and that you were able to enjoy a superb dinner, bed and breakfast at your chosen venue. We hope you had a wonderful stay and look forward to helping you plan another experience in the future.
-Eddie
Birthday Present
I bought this for my son and he can not wait to book his birthday present in!
I got him the 3 cars he can drive, be a passenger, have a picture. I can not tell you what it is like as he has just had his birthday and not booked yet!
I went with the email red letter day as it was easier to do rather than pay for extra postage and packaging.
It was easy to use online and there are a lot of different days you can have. First of many days to do!
29 août 2026
Réponse de Red Letter Days
Thank you for your lovely feedback Steffie. It’s fantastic to hear that you chose such an exciting gift for your son and that he’s already looking forward to booking his experience. We’re pleased the online process was easy to use and that you found plenty of dates to choose from. We hope he has an amazing time and that this is the first of many memorable experiences!
-Eddie
Our gift arrived within 3 days as…
Our gift arrived within 3 days as described. Thank you so much
3 septembre 2026
Réponse de Red Letter Days
Thank you for your lovely feedback Emma. We’re delighted to hear your gift arrived safely and within the expected timeframe. We really appreciate you taking the time to share your experience and hope the recipient enjoys their gift!
-Eddie
Too much to type
Too much to type. Basically your system to get a new experience did not work and then I had to go through a prolonged chat process before getting to someone who could help!
7 septembre 2026
Avis spontané
Réponse de Red Letter Days
Thank you for the feedback Alan. We’re really sorry to hear about the difficulties you experienced when trying to exchange your voucher for a new experience. We completely understand how frustrating it must have been to then spend a prolonged period in chat before reaching someone who could resolve the issue for you.
This certainly isn’t the level of service we aim to provide, and we appreciate you taking the time to share your feedback. If there’s anything further we can assist you with, please don’t hesitate to contact us at trustpilot@redletterdays.co.uk and we’ll be happy to help.
-Eddie
Réponse de Red Letter Days
Thank you so much for your incredible feedback. We’re absolutely delighted to hear you were so impressed with our customer service. Your kind words mean a great deal to the team, and we truly appreciate you taking the time to share them!
-Eddie
Spent in excess of 2 hours attempting…
Spent in excess of 2 hours attempting to use my voucher and then, on a chat with Customer Services - a very slow chat- where an agent was trying to help, but the system was not working properly, so I was unable to book anything. The agent was not able to help since I had to pay extra - and I did not have access to that - for the same reason, the system. In the end, very frustrated, I asked for a refund, only to be told that they are unable to refund as the "booking was through a third party", so they are holding the order, but they are unable to refund. And I am unable to book my "Two nights superb stay"! No resolution it seems. I was told I can complain but this may not actually change anything. Very frustrated as I'd wanted a nice experience but received something very different. NOT happy.
7 septembre 2026
Avis spontané
Réponse de Red Letter Days
Thank you for your feedback. We're sorry to hear about the difficulties you've experienced when trying to redeem your voucher. We understand how disappointing and frustrating it must have been to spend so much time trying to make a booking, only to encounter technical issues and leave without a resolution.
We'd like the opportunity to look into this further for you. Please contact us at trustpilot@redletterdays.co.uk with your voucher details and a brief summary of what happened, and our team will review your case and do everything we can to help.
We appreciate you taking the time to share your feedback and hope to have the chance to improve your experience.
-Emily
This is the 3rd time I have purchased…
This is the 3rd time I have purchased this experience as a Gift for family and friends. Still as pleased today as I was the first time of buying And the best news is, it's still the same price 👍 One of these days I'll buy it for myself and my husband.
3 septembre 2026
Réponse de Red Letter Days
Thank you so much for your wonderful review Wendy! We're delighted to hear that you've chosen this experience as a gift three times for your family and friends, and that it's continued to impress every time. It's especially great to know you were pleased to see it's still the same great price!
-Emily
20 mins later and I’m still waiting for…
20 mins later and I’m still waiting for the agent to come back to me!
4 septembre 2026
Réponse de Red Letter Days
Thank you for your feedback Liz. We're very sorry to hear about the delay you experienced while trying to get support. We understand how frustrating it is to be left waiting, especially when you're looking for assistance.
We'd like the opportunity to look into what happened and help resolve your query. Please contact us at trustpilot@redletter.co.uk with your voucher details and a copy of your review, and we'll investigate this for you as quickly as possible.
-Emily
Great customer service
Great customer service, swiftly solved my query about lost e-voucher, thank you.
7 septembre 2026
Avis spontané
Réponse de Red Letter Days
Thank you for your wonderful review!
We're so pleased to hear that our customer service team was able to quickly resolve your query and help you recover your e-voucher. Providing a smooth and efficient service is always our goal, so it's fantastic to know we could assist.
We really appreciate you taking the time to share your experience, and we hope you enjoy your gift experience!
-Emily
Total failure of the system to…
Total failure of the system to recognise a voucher number, and it is impossible to speak to anyone from customer services.
There is no way I will ever deal with red letter days in the future. Go to the provider direct, deal with them and get better value for money.
Thinking of getting a red letter gift for someone? Only your enemy!
Edit: Red Letter have replied here, this appears to be the only way to get a response! I had already emailed every address I could find. I won't be wasting my time, I will just never use red letter days again. I suggest you do the same.
28 août 2026
Réponse de Red Letter Days
Thank you for taking the time to share your feedback Francis. We're very sorry to hear about the difficulties you experienced when trying to redeem your voucher and that you were unable to get the support you needed. We understand how frustrating this must have been, and we're disappointed to hear that it has left you feeling this way.
We'd like the opportunity to investigate what happened and see if we can put things right. Please contact us at trustpilot@redletterdays.co.uk with your voucher details, and a member of our team will be happy to look into this for you.
-Emily
I was surprised that on a Friday…
I was surprised that on a Friday afternoon there was not a sole in sight in the factory
The guide worked hard to explain what normally happened in certain areas
4 septembre 2026
Réponse de Red Letter Days
Thanks for taking the time to share your feedback Mem. We're sorry to hear the factory wasn't as busy as you expected during your visit. We appreciate that your guide worked hard to explain how each area normally operates, but we understand this may not have been the experience you were hoping for.
We'd like to learn more about your visit and see if there's anything we can do to help. Please contact us at trustpilot@redletterdays.co.uk with your booking details, and a member of our team will be happy to look into this for you.
-Emily
Beware of hidden charges after purchase.
My sons enjoyed the experience day, despite there being a few hidden charges, after the initial purchase of the track day. Although I realise that was probably the fault of Everyman Driving Experiences , who actually run the event.
3 septembre 2026
Réponse de Red Letter Days
Thank you for taking the time to share your feedback Sarah. We're sorry to hear that the exchange process didn't meet your expectations. We understand how disappointing it can be when exchanging vouchers appears to cost more than purchasing the same experience outright, especially when trying to combine two vouchers for the same booking. We appreciate your comments, as they help us understand where the process can be confusing and where improvements can be made.
-Emily
Réponse de Red Letter Days
Thank you for taking the time to leave your review Shirley. We're delighted to hear you enjoyed being able to make use of the spa facilities and that they helped make your experience even more relaxing. We hope to help you enjoy another wonderful experience again soon.
-Emily
We had a fantastic time enjoyed it at…
We had a fantastic time enjoyed it at the shard & our afternoon tea,
2 septembre 2026
Réponse de Red Letter Days
Thank you for taking the time to leave your review Rosemary. We're thrilled to hear you had a fantastic time visiting The Shard and enjoyed your afternoon tea. It’s wonderful to know you had such a memorable experience. We hope to help you create more special memories in the future!
-Emily
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