My friend and I had a fantastic time. Murder 57 were very helpful during the booking process. They contacted me the day before as Brook Millington Hotel were hosting a wedding and could no longer acco... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Terrible service, everytime my experience was booked it kept getting cancelled was a present for April but only just had the experience on the 19/9. Advert on website incorrect and doesnt actually sa... Voir plus
L'entreprise a répondu
We started the day at Oldfield's forge with a great experience of making a bottle opener. Our teacher, Feb, was brilliant! We were shown different techniques to achieve different results as we shaped... Voir plus
L'entreprise a répondu
My problem was that the Red Letter Day Voucher was for an experience I was unable to take advantage of due to ill health. The matter was eventually sorted but the process by way of a "chat" was very l... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Discover amazing gift experiences, activity days, unique gifts and gift ideas to solve all present buying dilemmas or order exciting experience days gift vouchers for all occasions.
About Red Letter Days
Écrit par l'entreprise
- Set up in 1989, Red Letter Days pioneered the concept of giving unforgettable experiences as gifts. The idea really caught people's imaginations and Red Letter Days today, with its iconic red box, is THE go-to gift experience company. Making memories over accruing ‘stuff’ is at our core and we offer a range of amazing experiences in the UK; giving our customers an unrivalled choice with something to suit every taste, occasion and budget. We love what we do and intend to continue building on our expertise and sense of adventure to reach new heights.
- Our experiences
- Many of our experiences make everyday life a little bit more special – like a few hours being pampered at a luxury spa. And some are genuinely once in a lifetime – like our Spitfire Passenger Flight. Red Letter Days also provides great corporate solutions for some of the UK's biggest companies. For the most inspiring way to make an experience the best day of your life, rest assured you’re in the original and the best hands in the business.
Coordonnées de contact
Red Letter Days Official Trustpilot
3,7
Moyen
25 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
payment was not so straight forward …
payment was not so straight forward but managed in the end otherwise very good
7 septembre 2026
Réponse de Red Letter Days
Thank you for taking the time to share your feedback John.
We're pleased to hear that, overall, you had a very good experience. We're sorry that the payment process wasn't as straightforward as it should have been, but we're glad you were able to complete it successfully in the end.
We appreciate your comments, as they help us identify areas where we can improve the experience for our customers. Thank you again, and we hope you enjoy your experience!
-Emily
I was able to operate on the site…
I was able to operate on the site fairly well, which I often struggle to do. Everything completed in a satisfactory way.
5 septembre 2026
Réponse de Red Letter Days
Thank you for taking the time to leave us your feedback Rosemary.
We're delighted to hear that you found our website easy to use and that everything was completed smoothly. We know how important it is to make the booking process as simple and accessible as possible, so it's wonderful to hear that you had a positive experience.
We really appreciate your review and hope you enjoy your experience!
-Emily
What an awful company
What an awful company.
Please look at alternatives.
We had a voucher for a dining experience but when we went to book it it was no longer available.
We had to increase the value of the gift card to get any nearly as good.
We found a tasting menu at Galvin London,
Booked as the app said via open table for 7.15 which was available.
All good We thought.
Then the restaurant emails back saying this tasting menu is only available from 9pm on Thursday, Fri sat, as they are busy with paying customers.
But we can book a table at 7.15 and use the amount on there normal menu?
Why can we just have the tasting one?
On the Red letter days web site it doesn't say you cant eat at a normal time or have to book after 9pm?
There is?a complete lack of transparency this really is?awful.
I have tried customer services but the robot says putting you through but then tells you they are off line because you are calling after opening times with a list of the times ? Its 11:15 in the morning on Thursday??hows that work.
This really is stressful,
My partner and I work shifts and getting a free weekend is difficult enough as it is but the real insult is that we can have a table at 7.15 to eat off the normal menu but as a red letters day customer we cant use it on the tasting menus we booked for untill quite late which really is unacceptable.
10 septembre 2026
Avis spontané
Réponse de Red Letter Days
We're sorry to hear about your experience and appreciate you taking the time to share your feedback Paul. We understand how disappointing it must have been to find your original dining experience was no longer available, and we can appreciate your frustration regarding the booking restrictions you encountered with the restaurant.
The availability and dining times are set by the experience provider, but we understand your concerns if these restrictions were not made clear when you booked.
If you haven't already, please email our customer services on trustpilot@redletterdays.co.uk with your voucher number and a summary of what has happened. Our team will be happy to review your experience in more detail and see how we can assist further.
A fascinating tour,so well…
A fascinating tour,so well organised,would recommend to anyone
6 septembre 2026
Réponse de Red Letter Days
Thank you so much for the amazing review! I am thrilled to hear you had a great experience. -Maddie
It was a very smooth transaction
It was a very smooth transaction. Bougha voucher and easily used it. No problem at all!’
30 août 2026
Réponse de Red Letter Days
Thank you so much for your lovely feedback, Kim! We’re delighted to hear that everything went smoothly. -Maddie
We enjoyed our stay
We enjoyed our stay. Staff friendly, breakfast good. We did eat in the hotel one evening and enjoyed the food.
6 septembre 2026
Réponse de Red Letter Days
Thank you for your lovely feedback, Phillip! We’re delighted to hear you enjoyed your stay, from the friendly staff and breakfast to your evening meal at the hotel. -Maddie
I had a conversation with Namhla today
I had a conversation with Namhla today
A customer service representative from Red Letter Days. She was very polite and extremely helpful; the information I received allowed me to complete the booking I wanted.
9 septembre 2026
Avis spontané
Réponse de Red Letter Days
Thank you for your wonderful feedback! We are thrilled to hear our customer service team could help with your query. -Maddie
Réponse de Red Letter Days
Thank you so much for the amazing review, Alison! We appreciate your great feedback. -Maddie
This was a brilliant trip to Emmerdale…
This was a brilliant trip to Emmerdale film set. Was definitely worth going to see and the chap who took us around was very good. We were not rushed everything about Emmerdale was explained, the cottages are so real to see highly recommend the trip
5 septembre 2026
Réponse de Red Letter Days
Thank you so much for the amazing review, Kay! We are so happy to hear you had a great experience. -Maddie
The voucher was great
The voucher was great.
Good value for money.
The wording on the voucher suggested 3 tapas per person and 1 cocktail per person.
Unfortunately it was three tapas to share. So there was a big bill to pay at the end. Not ideal for your hen party. Other than the wording not being clear. The voucher was very good. Will use again.
29 août 2026
Réponse de Red Letter Days
Thank you so much for taking the time to share your review. We’re delighted to hear that you were happy with the voucher and felt it offered great value.
We’re sorry that the wording regarding the tapas was unclear and that this resulted in an unexpected additional cost, particularly when celebrating such a special occasion as a hen party. We really appreciate you bringing this to our attention, and we’ll be sure to pass your feedback forward. -Maddie
Tried to book a triumph tour just shows…
Tried to book a triumph tour just shows loading and nothing happens equally when you select phone to book no number is provided. Waste of time and money
8 septembre 2026
Avis spontané
Réponse de Red Letter Days
Thank you for sharing your feedback, David. We’re really sorry to hear about your experience. We understand how frustrating it must have been to be unable to book your Triumph Tour and then find that no contact number was provided when selecting the phone booking option.
This certainly isn’t the experience we want for our customers. Please reach out to us at trustpilot@redletterdays.co.uk with your voucher details, and we’ll be happy to look into this and help further. -Maddie
Unfortunately lost all my footage of…
Unfortunately lost all my footage of the day still haven’t received my photos and a refund for the lost footage all in all disappointing
29 août 2026
Réponse de Red Letter Days
Thank you for sharing your feedback, Andrew. We’re really sorry to hear about your disappointing experience. We understand how frustrating it must be to have lost your footage and still be waiting for your photos and refund. This certainly isn’t the experience we want for our customers.
Please reach out to us at trustpilot@redletterdays.co.uk with your voucher details, and we’ll be happy to look into this further and help resolve the outstanding issues. -Maddie
Really interesting tour…
A very interesting and amusing tour guide with many special things to point out to us.
29 août 2026
Réponse de Red Letter Days
Thank you for your lovely review, Karen! We’re delighted to hear you enjoyed the tour and found the guide both interesting and entertaining. -Maddie
Absolute shambles to book online
Absolute shambles to book online , no contact details or number , booking system was completely rubbish , took more than 6 months to even get a booking then ended up costing more money even though it was given to me as a gift ,
29 août 2026
Réponse de Red Letter Days
Thank you for sharing your feedback, Jami. We’re really sorry to hear about your experience. We understand how frustrating it must have been to face these difficulties with the booking system.
This certainly isn’t the experience we want for our customers, and we’d appreciate the opportunity to look into what happened. Please reach out to us at trustpilot@redletterdays.co.uk with your voucher details and our team will be happy to investigate and assist further. -Maddie
Really good value
Really good value, very easy to use and great choice of experiences. Fun way to gift!
18 août 2026
Réponse de Red Letter Days
Thank you for your lovely review, Jason! We’re delighted to hear you found your voucher easy to use and enjoyed the great choice of experiences. -Maddie
Réponse de Red Letter Days
Thank you for your feedback, Donna. We’re sorry to hear you found the booking process difficult. We always aim to make booking as simple as possible, so we appreciate you sharing your experience. Your feedback will be passed forward as we continue to improve our service. -Maddie
I had a problem with booking a hotel…
I had a problem with booking a hotel when I wanted to. The agent was very understanding & patient, & dealt with the issue very well & was really helpful in providing a satisfactory solution
1 septembre 2026
Avis spontané
Réponse de Red Letter Days
Thank you for your lovely feedback, Chris! We’re sorry you experienced an issue when trying to book your hotel, but it’s great to hear that our agent was able to help. -Maddie
An absolute pleasure.
Easy to use site.
Prompt delivery of gift card.
Beautifully packed and presented
Cant wait to see the recipients face on his birthday.
Made present choosing for a man...often difficult...an absolute pleasure.
Thank you.
2 septembre 2026
Réponse de Red Letter Days
Thank you so much for your lovely review, Gillian! We’re delighted to hear you found our website easy to use, your gift card arrived promptly, and you were pleased with the presentation. -Maddie
Possibly the worst customer service I…
Possibly the worst customer service I have ever experienced. Had a voucher for £125 and was shown a list of hotels that I could book if I upgraded my voucher. There were 10's and 10's of hotels to choose from. Picked out a hotel and paid an extra £54. After I'd paid, the hotels were limited to 8. Absolute rip off. Was totally misled and lied to. I used to use RLD yearly. I don't know what has happened to the company but judging by my experience and others reviews, this company has become a shambles. Tried to rectify through their joke of a customer service. I was allegedly talking to a human yet it feels like I was talking to a chat bot. Absolute scam of a company.
8 septembre 2026
Avis spontané
Réponse de Red Letter Days
Thank you so much for sharing your feedback. We’re really sorry to hear about your experience and understand how frustrating this must have been, particularly after seeing a wide selection of hotels and then finding the available options had changed.
This is certainly not the experience we want our customers to have. We’d really appreciate the opportunity to look further in to this and help make things right.
Please contact us at trustpilot@redletterdays.co.uk with your voucher details and our team will be happy to investigate this further. -Maddie
very poor experience
very poor experience. Shard tickets came through to my son for him to book. But the Gordon Ramsey tickets did not, so I had to send him the whole booking, with the costs which is not what I wanted. He then struggled to understand what was included and what he had to do to then book a table. Very poor experience, after I took time to chose and pay for the experiences I knew he would enjoy.
1 septembre 2026
Réponse de Red Letter Days
Thank you for your feedback Sandra. We’re very sorry to hear about the difficulties you experienced and understand how disappointing this must have been, particularly after taking the time to carefully choose and purchase these experiences as a gift.
We apologise that the Gordon Ramsay voucher was not received as expected and that the information provided made it difficult for the recipient to understand how to redeem the experience and make a booking. We appreciate how frustrating this would have been and that it took away from what should have been a straightforward and enjoyable gift.
We’d welcome the opportunity to look into this further. Please contact our Customer Service team at trustpilot@redletterdays.co.uk with your voucher or booking details, and we’ll be happy to assist.
-Eddie
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.