My friend and I had a fantastic time. Murder 57 were very helpful during the booking process. They contacted me the day before as Brook Millington Hotel were hosting a wedding and could no longer acco... Voir plus
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Lisez les avis des autres
Terrible service, everytime my experience was booked it kept getting cancelled was a present for April but only just had the experience on the 19/9. Advert on website incorrect and doesnt actually sa... Voir plus
L'entreprise a répondu
We started the day at Oldfield's forge with a great experience of making a bottle opener. Our teacher, Feb, was brilliant! We were shown different techniques to achieve different results as we shaped... Voir plus
L'entreprise a répondu
My problem was that the Red Letter Day Voucher was for an experience I was unable to take advantage of due to ill health. The matter was eventually sorted but the process by way of a "chat" was very l... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Discover amazing gift experiences, activity days, unique gifts and gift ideas to solve all present buying dilemmas or order exciting experience days gift vouchers for all occasions.
About Red Letter Days
Écrit par l'entreprise
- Set up in 1989, Red Letter Days pioneered the concept of giving unforgettable experiences as gifts. The idea really caught people's imaginations and Red Letter Days today, with its iconic red box, is THE go-to gift experience company. Making memories over accruing ‘stuff’ is at our core and we offer a range of amazing experiences in the UK; giving our customers an unrivalled choice with something to suit every taste, occasion and budget. We love what we do and intend to continue building on our expertise and sense of adventure to reach new heights.
- Our experiences
- Many of our experiences make everyday life a little bit more special – like a few hours being pampered at a luxury spa. And some are genuinely once in a lifetime – like our Spitfire Passenger Flight. Red Letter Days also provides great corporate solutions for some of the UK's biggest companies. For the most inspiring way to make an experience the best day of your life, rest assured you’re in the original and the best hands in the business.
Coordonnées de contact
Red Letter Days Official Trustpilot
3,7
Moyen
25 k avis
Demande des avis aux clients
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Very misleading information to benefit themselves
Very disappointed with Red Letter Days, I booked a Segway experience that was advertised in 3 locations. After booking what I believed to be the Bristol location after receiving an email I proceeded to drive there on the day only to be told that they only offer this experience in Devon.
When I phoned the Segway company they explained this keeps happening and they have been asking Red letter days to remove the other locations off the website but haven’t bothered.
I have contacted Red letter days explaining the situation, asking for answers why they are deliberately misleading people & I’m still waiting for a reply.
I would advise anybody considering using this company to avoid them at all costs. They are crooks
12 septembre 2026
Réponse de Red Letter Days
Thank you for taking the time to share your review, Adam. We’re genuinely sorry to hear about your experience and completely understand how frustrating and disappointing this situation must have been, particularly after making the journey to Bristol expecting your Segway experience to take place there.
We take feedback like this seriously, and we’re sorry that you feel let down by the information provided and by the delay in receiving a response to your previous contact. We would very much like the opportunity to look into what happened, review the details of your booking and address your concerns properly.
Please contact our dedicated team at trustpilot@redletterdays.co.uk with your booking reference and details of the experience, and our team will be happy to investigate this further and assist you directly.
Thank you once again for taking the time to share your feedback. We sincerely apologise for the inconvenience and frustration caused and hope we can resolve this for you.
Réponse de Red Letter Days
Thank you for your lovely feedback, Bernadette! We’re pleased to hear that the booking process was easy and that you had good seats for your experience. We hope you had a fantastic time and look forward to helping you discover another great experience in the future!
Réponse de Red Letter Days
Thank you for your lovely review, John! We’re so pleased to hear you had a very good day and enjoyed your experience. We hope to help you enjoy another memorable day again soon!
found a great gift at a reasonable…
found a great gift at a reasonable price and didnt have to leave the house
4 septembre 2026
Réponse de Red Letter Days
Thank you for your lovely review! We’re so pleased you found the perfect gift at a great price and enjoyed the convenience of shopping from home. We really appreciate your support and hope to welcome you back again soon!
Getting the gift voucher for my…
Getting the gift voucher for my Grandsons birthday was very easy and the gift pack arrived on time . Cannot comment on the experience itself as he has been to Elvington yet
4 septembre 2026
Réponse de Red Letter Days
Thank you so much for your lovely review! We’re delighted to hear that ordering the gift voucher was easy and that the gift pack arrived in time for your grandson’s birthday. We hope he has a fantastic time at Elvington and thoroughly enjoys the experience when the big day arrives!
Don’t waste your time or money
Booking and exchanging is confusing and complicated. Nothing is clear and sends your round in circles.
You get a voucher, which you have to scan a qr code to book, which takes you to redletterdays and gives you a page of things that are similar to but not the same as what you’re trying to book. So you pick something similar and press purchase and it’s gives you the same, a page that tells you to scan the qr code to book. Which takes you to redletterdays and gives you a page of things that are similar but not the same as what you’re trying to book.
No I didn’t type out the same thing twice, this is what happens, like being on a roundabout
Contacted customer service and got a chat bot, managed to get through to a human and they kept misunderstanding because the chat app kept sending my messages only half typed out. Not being able to speak on the phone was really hard for me someone who has difficulty communicating at the best of times.
I’ll be giving strict instruction to friends and family to not gift me things from here ever again, I need a whole nee spa day to recover from trying to book this one
14 septembre 2026
Avis spontané
Réponse de Red Letter Days
Thank you for taking the time to leave your review, Trianna. We’re really sorry to hear about your experience. We completely understand how frustrating it must have been to be sent around in circles when trying to make a booking, particularly when the options presented didn’t clearly match the experience you had been gifted.
We’re also very sorry to hear about the difficulties you experienced when contacting our Customer Support team. We appreciate that the issues with the chat service made it particularly challenging for you to communicate, and we’re sorry that we weren’t able to provide the support you needed.
We’d really like the opportunity to look into what happened and see how we can help. Please email our dedicated team at trustpilot@redletterdays.co.uk, quoting your voucher or order details and referencing this review, and we’ll be happy to assist you directly.
We genuinely appreciate you taking the time to share this feedback. We’ll make sure your comments are passed on to the relevant teams as we continue working to make the booking process clearer and easier for our customers.
Supercar blast
Process was easy from the start. The drives in the Ferrari and Lamborghini were really fun and the expert staff were brilliant. There was one final drive by a professional who showed how fast the course could be done. I enjoyed the drives so much that I am looking to do it again. Thanks to Rick and John.
11 septembre 2026
Réponse de Red Letter Days
Thank you for your fantastic feedback. We’re delighted to hear that everything was straightforward from the beginning and that you thoroughly enjoyed driving the Ferrari and Lamborghini. It’s great to know the guidance and professional demonstration added to the experience, and we’re especially pleased to hear you’re already considering doing it again. We really appreciate you sharing your experience.
-Eddie
Great overnight stay at the Clifton…
Great overnight stay at the Clifton Park Hotel. Dinner was good , followed by great entertainment from a male vocalist.
Breakfast was good from the buffet, good choice & very hot!!
11 septembre 2026
Réponse de Red Letter Days
Thank you for your lovely feedback Karen. We’re delighted to hear you had a great overnight stay at your booking and enjoyed the dinner and evening entertainment. It’s also wonderful to know you were pleased with the breakfast selection and that everything was served hot. We really appreciate you sharing your experience.
-Eddie
Great Customer Service
Great Customer Service. Your Agent Khanya sorted my issue in about 10 mins.
11 septembre 2026
Réponse de Red Letter Days
Thank you for your lovely feedback Phyll. We’re delighted to hear that you received great customer service and that your issue was resolved so quickly. It’s wonderful to know we were able to assist you efficiently, and we really appreciate you taking the time to share your experience.
-Eddie
Very rushed in the restaurant and the…
Very rushed in the restaurant and the comedy show was appalling. The basement was so noisy you couldn’t hear them properly.
4 septembre 2026
Réponse de Red Letter Days
We’re sorry to hear that your experience was disappointing. We understand how frustrating it must have been to feel rushed during the meal and then struggle to hear the comedy show properly due to the noise in the basement. We apologise that the experience did not meet your expectations. If you would like us to look into this further, please contact our Customer Service team at trustpilot@redletterdays.co.uk with your voucher details so we can review what happened.
-Eddie
Absolute enjoyment
Absolute enjoyment. We do this High Tea at the Spinaker Tower every year. It is lovely to look down and out prior to our food. The High Tea is always delightful, plenty of time to consume. Very pleasant and comfortable seat and table.
10 septembre 2026
Réponse de Red Letter Days
Thank you for your wonderful feedback Ann. We’re delighted to hear that you enjoyed your experience and appreciated the stunning views, comfortable setting and relaxed experience. It’s also great to know you had plenty of time to enjoy the delicious food. We really appreciate you taking the time to share your experience.
-Eddie
Voucher did not work for what was advertised
I used tried to used the voucher however it didn't give me the full deal and as it was my birthday I was in a rush and didn't have time to contest.
29 août 2026
Réponse de Red Letter Days
Thank you for your feedback Oliver. We’re sorry to hear that you were unable to receive the full experience included with your voucher, particularly when you were trying to enjoy it for your birthday. We completely understand that you were in a rush and didn’t have time to contact us at the time.
We apologise for the disappointment caused and would appreciate the opportunity to look into this for you. Please contact our Customer Service team at trustpilot@redletterdays.co.uk with your voucher details so we can review what happened and see how we can assist.
-Eddie
Plenty of offers
Plenty of offers for a day/night out with friends or even a date experience
3 septembre 2026
Réponse de Red Letter Days
Thank you for your kind feedback Nata. We’re delighted to hear you enjoy the variety of experiences available. It’s great to know there are plenty of options for enjoying quality time with friends or creating a memorable date experience. We hope you find many more occasions to enjoy with us.
-Eddie
Received tea for 2 gift voucher and…venue Farmhouse, Waltham, Grimsby, N E Lincolnshire
Received tea for 2 gift voucher and simple straightforward process to redeem our voucher and simple process in booking our venue. Venue for meal was Farmhouse Inn in Waltham Grimsby, N E Lincs. Was not disappointed, exceptional venue, food and service. Highly recommend red letter days and also chosen venue for our tea for two treat.❤️
13 septembre 2026
Avis spontané
Réponse de Red Letter Days
Thank you for your lovely feedback Dawn. We’re delighted to hear that redeeming your voucher and arranging your booking was simple and straightforward. It’s wonderful to know you enjoyed the venue, food and overall experience at the venue, and we really appreciate your kind recommendation. We hope to help you create many more memorable moments in the future!
-Eddie
Triumph Factory Visitor Experience
A thoroughly enjoyable guided tour at the Triumph Factory Visitor Experience. A very professional guide made the tour both interesting and informative. The supply of earpieces was a nice touch ensuring that the commentary could be heard whether near to the guide or not. A first class cafeteria with very helpful and friendly staff. Booking was very straightforward with a prompt friendly callback confirming the details.
10 septembre 2026
Réponse de Red Letter Days
Thank you for sharing such a wonderful review Dave. We’re delighted to hear you had a thoroughly enjoyable and informative visit to the Triumph Factory Visitor Experience, and that the earpieces helped ensure you could hear the commentary throughout the tour. It’s also great to know you found the booking process straightforward. We really appreciate your feedback and hope to welcome you back again in the future.
-Eddie
We booked a Tottenham Hotspur…
We booked a Tottenham Hotspur experience with you. Nothing to tell us we couldn’t see the pitch, trophies or changing room. Pretty pointless journey into London really. Very upset child. Do not recommend
3 septembre 2026
Réponse de Red Letter Days
Thanks for taking the time to leave your feedback Adam. We’re very sorry to hear that the experience did not meet your expectations, and we completely understand your disappointment, particularly with the impact this had on your child. We apologise that the restrictions around the experience were not clear and for the journey you made to London as a result.
We would appreciate the opportunity to look into this further for you. Please speak with our Customer Service team at trustpilot@redletterdays.co.uk and provide your voucher or booking details so we can review what happened and assist you further.
-Eddie
A fabulous afternoon tea
The afternoon tea was delicious & plentiful. The staff were friendly and helpful, the venue was lovely. Great to be able to browse around the garden centre & shop after our tea. I would thoroughly recommend this experience.
10 septembre 2026
Réponse de Red Letter Days
Thank you for taking the time to leave a review, Jo. We’re delighted to hear you enjoyed the delicious afternoon tea and found the staff friendly and helpful. It’s wonderful to know you also enjoyed the venue and had the chance to explore the garden centre and shop afterwards. Thank you for your kind recommendation, and we hope to welcome you back for another lovely experience in the future.
Above and beyond
I had a complaint with one of the associate company's but Red Letter took the time and effort to sort it out.
22 août 2026
Avis spontané
Réponse de Red Letter Days
Thank you for taking the time to leave a review. We’re pleased to hear that our team took the time to help resolve your complaint with one of our experience providers. We really appreciate your patience and are glad we could assist in getting things sorted for you.
Ok ish
Cones on a large expanse of tarmac is not a proper race track! Staff were great but the cars were tatty.
9 septembre 2026
Réponse de Red Letter Days
Thank you for taking the time to leave a review. We’re sorry to hear that the track and condition of the cars did not meet your expectations. We’re pleased that you found the staff to be great, but we appreciate your comments regarding the overall experience and will ensure your feedback is shared with the relevant team.
Room we booked not available upon arrival
I booked a night in a hotel with evening meal for my husband’s birthday. When he went to book the venue, which was a confusing and complicated task in itself, we found quite a limited choice in our area, mainly travelodge type places which aren’t very special. Decided on the Basingstoke country hotel about a 2.5 hour drive from us and arrived to discover the room we had booked wasn’t available. Offered a windowless box room, free cancellation or a free drink. Fault of the hotel or red letter day? Who knows . We decided to stay as had no where else to go. Evening meal was a buffet with very limited choice and not the à la carte experience I was expecting. It’s all been a horrible experience and I will never use Red letter days again.
12 septembre 2026
Avis spontané
Réponse de Red Letter Days
Thank you for taking the time to leave a review, Maya. We’re very sorry to hear about your experience, particularly as this was intended to celebrate your husband’s birthday. We understand how disappointing it must have been after travelling such a long distance to find that your booked room was unavailable, and to then be disappointed with the alternative room and dining experience.
We appreciate you bringing these concerns to our attention and would really like the opportunity to investigate what happened. Please email our dedicated team at trustpilot@redletterdays.co.uk with your order details, and we’ll be happy to look into this further with you.
We’re sorry that your experience fell so far short of expectations and hope to have the opportunity to assist you.
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