Reliablestore Avis 

I do not think I have ever been treated as badly since E Comerce started out.
40 days later no delivery.
Phone contact custermer care, first message - ESTIMATED HOLD TIME 27 MINUTES. How is it possible that a business finds this even remotely acceptable ?
After 31 minutes the tells you 21minutes hold time. So 52 minutes on hold. Lovely custermer service Lovely indeed.

I placed an order and paid through their Capitec link. Now they can't find the order, my name and although they found the payment, they cannot link it to an order, my name or a product. I ordered a dementia clock that I urgently need for an elderly lady. Initially they emailed me back with all the above denials, but now they don't even respond. Tried to phone but waiting time is over an hour. Sharlatans!

I ordered a well pump 7 days ago and have not yet received it. Tracking number says the parcel was delivered to an unknown address. I tried calling and waited indefinitely in a queue. Is this a scam? Worst service ever.

Change the name of this "online store " to Unreliable Store. They take you money with assuring prompt delivery. I am waiting since December 2023 for delivery of my parcel. Primrose must change her name to Promises. I don't know how long it will take to reimburse my order. Don't waste money and time on Unreliable Store
Johan van Rensburg

WORST place ever! They take your money and don't deliver. They do not even have the decency to respond to your emails. It's been a month since I made my purchase and I still have not received it nor did I receive any communication from them. DON'T waste your time and money at this place!

I placed an order on 23 November 2023….
I was then informed on the 30th of November that my order would take 21 business days…..

I could not wait that long, needless to say I requested a cancellation of my order which I emailed about on the 30th November….. explaining that no where on their website and whilst ordering did it state that it would take 3 weeks etc.

After numerous phone calls (they never answer or the call centre person cannot actually assist with this query)

I eventually got an email response on the 12th of December from the team leader Primrose, saying she will help me etc. I follow all the steps she requested - I then called again on the 18th of December and I was asked to send through a confirmation of bank account etc. I was informed it would take 7 - 10 business day for my refund…. I have emailed again on the 8th of January and here I am again 22 January- still no refund, still no answer. So no a really bad experience- I’m not even sure if they are actually legit - I just don’t know 🤷‍♀️ but I do want my refund…

I Have order seat covers for my bus ,last year, This email is to confirm your order on 10/04/2023
i received it a 11/01/2024.
And its the wrong cover ,they send me cover for a bakkie and not a ford transit bus. The more i send mails and tell them its wrong the more they mail me back and say the parcel have been delivered ,they can understand that what i received is not the correct stuff , please people don't buy from them you will be so disappointed , and their service is the worst take take weeks to replay ,i just want my money back and the can take their stuff

I recently had an extremely disappointing experience with Reliable Store.
Urgent Medical Need Unmet I ordered an infra-red therapy light from Reliable Store due to urgent medical needs. The importance of receiving this product promptly cannot be overstated, as it was essential for my health and wellbeing.
Delay in Delivery It has been ten days since I placed my order, and to my dismay, the product has not yet been delivered. This delay is unacceptable, especially given the urgency of my situation.
Lack of Communication My attempts to reach out to Reliable Store have been met with silence. I have sent multiple emails seeking updates on my order, but there has been no response. This lack of communication is deeply frustrating and unprofessional.
Excessive Hold Times on Calls In addition to the non-responsive emails, I have also tried to contact them by phone. Each time, I was left on hold for over an hour, which is an unreasonable amount of time to wait for customer service.
Conclusion Based on my experience, I cannot recommend Reliable Store. The delay in delivery, especially for a medically urgent item, combined with their poor communication, reflects a serious lack of commitment to customer service. This experience has been extremely stressful and disappointing.
Recommendation I would advise potential customers to seek alternative providers who are more reliable and responsive, particularly when it comes to important medical equipment.

Vodacom had "handed" my account over to MBD for failing to pay contracts I had not in the first instance agreed to (another story there, essentially a Vodacom telemarketer signed me up to a package without my consent, Vodacom still denies and I heard the consultant was fired). Now I am requesting the statements of account for the payments I am making and I have been sent from pillar to post. first, MBD claims that they are unable to generate the statements and that is Vodacom's purview, then Vodacom claims they must get the statements from MBD. It has been over 7 days since I requested the statement. What's worse, is that when I called Vodacom legal a lady by the name of Nicole treated me with some contempt and laughed at me for requesting the statement on 18 January 2024. Vodacom and MBD I belive they are complicit in this

I ordered a Dell battery for R785 in Dec,and I reviewed the Customs and VAT it amounted to R3158,42. Which does not make any sense at all because customs as it is calculated based on the value of goods. I really regret visiting this site. Please save your money!!!!!!! I’m really annoyed.

Received product after 2 months. Product was as ordered, in excellent condition and garment fits perfect.
I was able to track my order from the time it was shipped from China all the way until product was delivered.

In the 26th of August 2023, I purchased "331x1060mm 5 panels foldable studio microphone isolation shield acoustic foam sound absorbing". And I received my order today on the 17th of January 2024. After going back and forth through emails with the reliable store and buffalo logistics. And this product is not accurate I purchased a "5 panel" and I received a "3 panel". And the quality and look of the product is not the same as the one the picture. I will never spend more that R1k on this store

No product. Tracking number not found after 3 weeks of ordering and payment. Not answering phone calls or emails. Total Scam.

They are absolutely useless. I ordered ceramic knobs in August 2023. Received my parcel on the 24th of November 2023. Only to open a parcel with knobs that are completely wrong. I ordered 40 Grey and White different hand painted knobs, received 10 green and white knobs. I have phoned send emails daily to get this resolved. I get zero feedback. I only once managed to get someone on the phone and he said he will escalate to top management, that was in December, Nothing is happening. Will never ever use them again, but I will make sure that all my friends and family know not to use them at all! Zero star rating from me!

Most dissappointed in the service. I ordered 29th December and have had no comunication or tracking details. I think this is a scam. Telephone also never gets answered. Time to report this company for fraud

You need to give an options of "NO STARS",, your service is really not up to scratch!!

I place an order on the 1st November 2023 and i am still waiting. "they" did try deliver my parcel on a Saturday, yet i specifically said in my notes please don't try deliver on a Saturday or Sunday. Common can we not try get this right!!!!

I do like the guidance we get to be polite etc, but can your staff not get guidance on how to reply to an email??? Please, this is so frustrating!

No star from me I have ordered stuff from them on the 12th of Desember they dont answer the call nor e mail so what I'm doing now is makeing a case agains them for freud an thievery. They are absolute useless and hope the Director reads this commend and get them to refund me my money
I am a pensioner how can they sleep knowing they stole from an old lady

I order an item in October (that took for ages) End of November they told me that item has not been received from provider. I then cancelled my order. We are in January 2024 and still I am not refunded for the item There policy states 14 working days the refund will be paid into your bank account

Ordered lens adapter on 27/11/2023.Still not delivered.
They do not react to emails.
Worst online store you can ever dream of.