Used them for a relocation service including packing twice. No complaints except for minor niggles. Well packed stuff and good info exchange - well documented rates and they are reasonably priced. Wou... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Five stars I would have given 10! Prompt estimate, follow up visit to ensure they had got the capacity right. Arrived Early. Worked solidly, friendly polite and cheerful crew. Stress free part of mov... Voir plus
L'entreprise a répondu
Relocate moved me last Friday. The company’s comms were excellent, quotes clear and reasonable. The Moving team lead by Ryan did an excellent job, looked after my property well and were fast efficient... Voir plus
L'entreprise a répondu
This is the worst removal company ever used. Even though they give you a cheaper quote than other companies, items if bale go missing. We had 4 items go missing from the time they loaded into thei... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Moving house can be one of the most stressful times in your life, but here at Relocate Removals with our experience and knowledge, we’ll make sure your moving day will be one of excitement about your new beginning and not full of worry. Our family run business has been running for many years, our Director Bill has been working in the removals industry for over 40 years, so we guarantee we know a thing or two about relocating people and their belongings.
Coordonnées de contact
UNIT 2, KERRY AVENUE, PURFLEET INDUSTRIAL PARK AVELEY, RM15 4YA, PURFLEET, Royaume-Uni
- 020 8984 9666
- info@relocateremoval.co.uk
- www.relocateremoval.co.uk
4,5
Excellent
206 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Outstanding
Used them for a relocation service including packing twice. No complaints except for minor niggles. Well packed stuff and good info exchange - well documented rates and they are reasonably priced. Would use them again so I think that's the best testimonial.
3 juillet 2026
Avis spontané
Réponse de Relocate Removals & Storage
Thank you so much for your kind review. We’re really pleased to hear that you were happy with the packing, communication, pricing and overall service. We appreciate you mentioning the minor niggles too, as we’re always looking for ways to improve.
Most importantly, we’re delighted to hear you’d use us again — that really is the best compliment we could receive! Thank you for choosing us for your relocation, and we wish you all the best in your new home.
I recently engaged Relocate Removals…
I recently engaged Relocate Removals Purfleet for short‑term storage, as I was due to complete on a property transaction scheduled for mid July which unfortunately fell through. I had already booked them for my removel so did not want to lose my deposit. My belongings were stored with them for short while, yet upon delivery to my new address I was extremely disappointed to find several pieces of valuable furniture significantly damaged.
Their facilities may be adequate for general personal or low‑value items, but they are clearly unsuitable for high‑quality or valuable furniture. The level of deterioration in such a short period is unacceptable and demonstrates a lack of proper care, protection, and appropriate storage conditions.
When I raised my concerns, the company’s response was:
"Please note when removing storage goods by outside carriers or yourself, Relocate Removals & Storage Ltd insurance ceases. Relocate Removals & Storage Ltd cannot and will not be held responsible for insurance cover of your items."
This statement was issued on the day I removed a single paper document. It does not excuse the damage sustained to my furniture while under their care. I entrusted this company with items of both personal and financial value, and they failed to meet even the most basic standards of safe storage.
The goods that were damaged had been intended for donation to the British Heart Foundation; instead, they are now only fit for disposal. Based on my experience, I cannot recommend Relocate Removals Purfleet to anyone requiring secure storage for quality furniture or important possessions.
On a positive note, I must acknowledge that the staff themselves are polite and willing to assist. However, the facilities are highly commercial in nature and not suitable for members of the public seeking reliable storage for valuable household.
Rated - Common and Unprofessional
4 août 2026
Avis spontané
Réponse de Relocate Removals & Storage
Thank you for taking the time to share your experience. We are sorry to hear that you were disappointed with the condition of some of your furniture when it arrived at your new address.
We take the care and security of our customers’ belongings very seriously, and we are disappointed that you feel we fell short of your expectations.
Our storage facility is not a public self-storage facility and is not open to the public. It is a purpose-built commercial storage operation where customers’ goods are securely stored within large storage crates, which are handled and stored using established procedures designed for this type of storage.
We would, however, like to clarify an important point regarding the insurance cover. As explained to you at the time, our liability and insurance arrangements apply while goods are in our care and are subject to the terms and conditions agreed at the time of the booking. Where goods are subsequently collected or transported by a third party or by the customer, our storage insurance does not extend to that transportation or handling. You signed a form confirming that you understood this when you attended the storage unit to collect your goods. This is separate from any concerns regarding the condition of the goods while they were stored with us.
We are sorry that you have reached the conclusion that the damage occurred as a result of your storage with us. We would have been happy to investigate any specific damage concerns had they been raised with us through the appropriate claims process, including reviewing the condition of the items and any available evidence.
We also appreciate your positive comments regarding our staff. Our team works hard to assist customers throughout what can often be a stressful moving process, and we are pleased that you found them polite and helpful.
We respect that you have been disappointed with your experience, but we do not believe it is fair to suggest that our facilities are generally unsuitable for the storage of household furniture. We remain committed to providing secure, professional removal and storage services to our customers.
Five stars I would have given 10
Five stars I would have given 10! Prompt estimate, follow up visit to ensure they had got the capacity right. Arrived Early. Worked solidly, friendly polite and cheerful crew. Stress free part of moving. Ilford to Westcliff. Grant and the removal team were stars. Thanks to all at the firm. This is the second time they have moved us and Grant even remembered that when we let them in to old premise. Service and Quality unprecedented. You might get cheaper but you won't get better. Joe and Helen.
27 août 2026
Avis spontané
Réponse de Relocate Removals & Storage
Thank you so much, Joe and Helen, for your fantastic 5-star review! ⭐️⭐️⭐️⭐️⭐️
It means so much to us to hear that you were happy with the service once again, especially as this is the second time you’ve trusted us with your move.
We’ll be sure to pass your lovely comments on to Grant and the whole removal team — they’ll be delighted to know they helped make your move as stress-free as possible.
Thank you again for choosing us, and for your continued support. It’s always a pleasure to help you and we hope you’re very happy in your new home! 🏡
This is the worst removal company ever…
This is the worst removal company ever used. Even though they give you a cheaper quote than other companies, items if bale go missing.
We had 4 items go missing from the time they loaded into their van to the time they offloaded the items.
Stay away….
2 janvier 2026
Avis spontané
Réponse de Relocate Removals & Storage
Unfortunately, the details supplied in response to our request for information do not correspond with any customer, booking or removal we can identify in our records. We have also been unable to find any record that we carried out a move matching the circumstances described in this review.
We have therefore been unable to establish when the alleged move took place, who the booking was made with, or any details relating to the four items you claim were missing.
We are always happy to investigate genuine concerns and would welcome the opportunity to resolve any issue with a genuine customer. However, without being able to identify the booking or any record of providing the service described, we are unable to investigate these allegations further.
We would ask the reviewer to contact us directly with the correct booking details so that we can investigate this properly.
Relocate Removals & Storage
Unfortunately the removal people we had…
Unfortunately the removal people we had booked could not accommodate a last minute move and we were given Relocates details. They firstly sent one guy on his own the day before to move some really heavy bits (including a huge treadmill) and ended up having to tell him to stop as he was damaging the garage trying to move things.
Then on the actual removal day, in a rush to get done they did not dismantle a bed enough and tried to get down the stairs which badly scratched the bannister, walls and carpet. Was told straight away by the guy in charge they would 100% rectify and put it all down on the sheet at the end which I did. He could not apologise enough for their error.
I have since been in contact with the company who now tell me the cost to fix is under their excess amount so they will not do anything. Given this was not just accidental damage it was pure laziness on their part in rushing I do not think this is acceptable and once they finished the job they took no responsibility.
The boys working on the day worked hard so it’s a shame the company lets them down on when issues crop up. Would not recommend at all.
24 juillet 2026
Avis spontané
Réponse de Relocate Removals & Storage
Thank you for your feedback. While we are glad to hear that you felt the crew worked hard on the day, we are sorry to hear that you remain unhappy with the resolution.
Regarding the damage to the walls and bannister, our team did acknowledge the marks and offered to assist with touch-ups on-site. However, when formalizing the claim, our insurance policy carries an excess that is equal to the estimated cost of repairs. Because the repair cost falls underneath our excess threshold, we left the decision up to you regarding how you wished to proceed.
We appreciate you bringing your experience to our attention, as all feedback helps us review our processes moving forward
Another really good experience with Relocate.
Relocate moved me last Friday. The company’s comms were excellent, quotes clear and reasonable. The Moving team lead by Ryan did an excellent job, looked after my property well and were fast efficient and very friendly. This is the third time I have used the company which speaks volumes.
7 août 2026
Avis spontané
Réponse de Relocate Removals & Storage
Thank you so much for your fantastic review and for choosing Relocate for the third time! We’re delighted to hear that you were pleased with our communication, clear pricing and, of course, the service provided by Ryan and the team.
We’ll be sure to pass on your kind words to Ryan — it’s great to hear that the team took such good care of your belongings while making the move as fast, efficient and friendly as possible.
Your continued trust and recommendation mean a great deal to us. Thank you again, and we hope to help you with any future moves!
The team of three were absolutely brilliant.
The team of three were absolutely fabulous. They worked very well together. They definitely took the stress from me and in a very methodical and capable way dealt with the removal. I was amazed at how well they worked together and how professional they were. Looked after my furniture and possessions very well. Kept me informed of how they were planning to move. And when we arrived at the new home, they looked for instructions from me as to where I wanted the furniture and boxes to go. They were absolutely brilliant.
15 juillet 2026
Avis spontané
Réponse de Relocate Removals & Storage
Thank you so much for taking the time to share such wonderful feedback. We're delighted to hear that our three-person team made your move as smooth and stress-free as possible.
It's fantastic to know that their teamwork, professionalism, and careful handling of your furniture and belongings stood out. Keeping you informed throughout the move and ensuring everything was placed exactly where you wanted it in your new home is the level of service we always aim to provide.
Your kind words will mean a great deal to the team, and we'll be sure to pass on your compliments. Thank you again for choosing us, and we wish you every happiness in your new home!
I would recommend Relocate Removals in…
I would recommend Relocate Removals in a heartbeat from start to finish it was amazing.
We move on 26th June 2026 one of the hottest days, moving two homes to Lincolnshire. The four guys were very professional, polite and looked after our items. They certainly deserve a bonus or pay increase! We cannot sing there praises enough. Thank you Relocate Removals 😊
26 juin 2026
Avis spontané
Réponse de Relocate Removals & Storage
Thank you so much for your wonderful review and recommendation! It means a great deal to hear that you had such a positive experience with us, especially on one of the hottest days of the year.
We're delighted that our team made your move to Lincolnshire as smooth and stress-free as possible. We'll be sure to pass your kind words on to the four crew members—they'll be thrilled to know their professionalism, care, and hard work made such a difference.
Thank you again for choosing Relocate Removals. We wish you all the very best in your new home and truly appreciate your support.
Hassle free moving and all the…
Hassle free moving and all the employees did a fantastic job in achieving this service.well done to all especially the lifters and shifters.
27 avril 2026
Avis spontané
Réponse de Relocate Removals & Storage
Thank you for your kind words and positive feedback. We're delighted to hear that your move was hassle-free and that our team provided such a great service. We'll be sure to pass your compliments on to the entire crew, especially the lifters and shifters, who will be thrilled to know their hard work was appreciated. Thank you for choosing us, and we wish you all the best in your new home.
Excellent service from start to finish
Excellent service the office staff understood our requirements and the removal team were very professional nothing was to much trouble.
The cost was very good as this was the only company that did not charge any waiting time.
28 avril 2026
Avis spontané
Réponse de Relocate Removals & Storage
Thank you for your wonderful review. We're delighted to hear that our office team understood your requirements and that our removal crew provided a professional service throughout your move.
Thank you for choosing us and for taking the time to share your experience. We wish you all the best in your new home.
I would absolutely recommend this removal firm .
I recently used this removal company and was so happy with the service I received. Brian, Grant and Bobby took every moment of stress from me as they carefully emptied my house and filled the removal lorry. They reassured me that everything would arrive in one piece which it did. They were patient when my cat went missing at the last minute and put all of my belongings in my new home exactly as I had labelled on the boxes.
I have recommended them to my sister who is planning to move next year and feel sure that she will also receive the same quality of service and care that I did. Thank you so much for turning what I thought would be a stressful day into a breeze. The guys were friendly and professional and nothing was too much trouble.
29 avril 2026
Avis spontané
Réponse de Relocate Removals & Storage
Thank you so much for your wonderful review and for taking the time to share your experience.
We're delighted to hear that Brian, Grant and Bobby helped make your moving day such a positive one. Moving home can be stressful, so it's fantastic to know that their professionalism, reassurance and attention to detail helped put your mind at ease.
Your recommendation to your sister means a great deal to us, and we look forward to providing her with the same high standard of service when the time comes. Thank you again for your kind words and for trusting us with your move.
Wishing you many happy years in your new home.
Fantastic Service from Start to Finish
From start to finish we were totally impressed with the way in which the whole team from office staff to removal guys at Relocate Removal's handled our house move.
On the moving day the removal guys arrived and were polite, courteous and arrived on time and they made what could have been a stressful experience a lot less bother. The team of removal guys quickly and carefully loaded and unloaded their vans.
There was no damage to any of our possessions and they set out the furniture in each of the rooms in our new home.
We were very pleased with the seamless service and I would highly recommend Relocate Removals
17 avril 2026
Avis spontané
Réponse de Relocate Removals & Storage
Thank you for your fantastic review and for recommending our services.
We are delighted to hear that you were impressed with the entire team, from our office staff through to the removal crew on moving day. Providing a smooth, stress-free experience is always our goal, so it's wonderful to know that the team's punctuality, professionalism and careful handling of your belongings helped make your move easier.
We're especially pleased that everything arrived safely and that the team took the time to place your furniture in the correct rooms, helping you settle into your new home as quickly as possible.
Thank you again for choosing Relocate Removals and for sharing your experience. We wish you every happiness in your new home and truly appreciate your recommendation.
Great service from start to finish
Great service from start to finish. Office staff friendly and helpful with advise and understanding, thanks to all.
Removal guys were great, friendly helpfully and had working. Oh and they loved the tea and custard creams 😁.
Would definitely recommend to others.. BRILLIANT ALL ROUND THANKS GUYS.
28 mai 2026
Avis spontané
Réponse de Relocate Removals & Storage
Thank you so much for your fantastic review!
We're delighted to hear that you received great service from start to finish and that our office team were able to provide the support, advice and understanding you needed throughout your move.
It's wonderful to know that the removal crew made such a positive impression with their friendly attitude and hard work. And yes, a good cup of tea and a few custard creams are always appreciated and help keep the team going! 😁
Thank you for your kind words and recommendation. It means a lot to us to know that we helped make your move a positive experience.
Wishing you all the very best in your new home, and thank you again for choosing us.
Great service
Great service, really helpful with excellent communication.
The guys did a really good job packing, loading unloading and putting stuff back together.
And on top of that they were the best price by quite a margin!
2 avril 2026
Avis spontané
Réponse de Relocate Removals & Storage
Thank you for your wonderful review!
We're delighted to hear that you were pleased with the service you received and that our communication throughout the process met your expectations. We know how important it is to keep our customers informed and supported every step of the way.
It's great to hear that the team did such a good job with the packing, loading, unloading and reassembly of your furniture, helping to make your move as smooth and stress-free as possible.
We're also pleased that you found our pricing competitive and excellent value for money. We always strive to provide a high-quality service at a fair and transparent price.
Thank you again for choosing us and for taking the time to share your experience. We wish you every happiness in your new home and truly appreciate your recommendation.
Great service
Great service, arrived on time on our most stressful day, they made our move run smoothly Highly recommended please use them, Thank you to all the team from the office to Bill the owner and Luke Team leader for the removals. We moved from Romford to Frinton, no breakages at all. 5 Star service. Chet
10 avril 2026
Avis spontané
Réponse de Relocate Removals & Storage
Thank you so much for your wonderful review and recommendation.
We're delighted to hear that our team helped make your moving day run smoothly, especially during what can often be a stressful time. Punctuality, professionalism and care are all things we pride ourselves on, so it's fantastic to know that these made a positive difference to your move from Romford to Frinton.
We will be sure to pass on your kind comments to Bill, Luke and the rest of the team. They will be thrilled to know their hard work and dedication were appreciated.
We're especially pleased that all of your belongings arrived safely with no breakages and that your move was a success from start to finish.
Thank you again for choosing us and for taking the time to share your experience. We wish you many happy years in your new home.
Very happy customer
We got several quotes & Relocate Removal’s price was very reasonable so we decided to go with them because they had been recommended to us by another happy customer.
The removal men were professional, friendly & helpful, they worked so hard to load all our possessions & furniture with care & respect. They honestly made the day as pain free as it could have been.
We had to wait several hours for the keys to be released but they never complained; they were really understanding.
All our boxes were delivered to the labels specified & furniture placed where I wanted. We had no breakages which is testament to the care they took.
I would recommend Relocate wholeheartedly to anyone needing a removal company. Moving day can be very stressful but when you have removal men that work with you it makes the day a whole lot easier.
24 mars 2026
Avis spontané
Réponse de Relocate Removals & Storage
Thank you so much for your wonderful feedback. We’re delighted to hear that you chose Relocate Removal and that our team helped make your moving day as smooth and stress-free as possible.
Our removal team takes great pride in working professionally, carefully, and respectfully, so it’s fantastic to know their hard work and understanding during the delay with the keys made a positive difference to your experience.
We’re especially pleased that everything arrived safely and was placed exactly where you wanted it. Knowing you would wholeheartedly recommend us means a great deal to the entire team.
Thank you again for trusting Relocate Removal with your move, and we wish you every happiness in your new home.
Great
Great, friendly and hard working team, had us packed and moved much quicker than I imagined, the team did a fantastic job
20 mars 2026
Avis spontané
Réponse de Relocate Removals & Storage
Thank you for your lovely review. We’re so pleased to hear that our team’s friendliness and hard work helped make your move quicker and easier than expected.
The team will be delighted to know their efforts made such a positive impression. Thank you again for choosing Relocate Removal, and we wish you all the best in your new home.
Great
I used Relocate Removals about 2 months ago. They were great from the initial visit to the actual day of moving. The guys were on time and got underway without any issues. They were efficient, professional and friendly. It made what could have been a very stressful day into a seamless move. Very happy with this company and would recommend.
27 mars 2026
Avis spontané
Réponse de Relocate Removals & Storage
Thank you for taking the time to leave such a wonderful review. We’re delighted to hear that you had a positive experience with Relocate Removals from the initial visit right through to moving day.
It’s great to know the team’s punctuality, professionalism, efficiency, and friendly approach helped turn what can often be a stressful day into a seamless move. Your recommendation means a great deal to us and to our hardworking team.
Thank you again for choosing Relocate Removals, and we wish you all the very best in your new home.
Great service
Great service, arrived on time and into new home earlier than I thought. Guys were very helpful and cheerful. Would definitely recommend them.
12 mars 2026
Avis spontané
Réponse de Relocate Removals & Storage
Thank you for your kind review. We’re so pleased to hear that everything went smoothly and that we were able to get you into your new home even earlier than expected.
Our team will be delighted to know you found them helpful and cheerful throughout the move. Thank you again for choosing Relocate Removals and for your recommendation — it really means a lot to us. We wish you all the best in your new home.
All good throughout the process
All good throughout the process. Quote was thorough and covered everything we needed moving.
Movers on the day were friendly and efficient. Seemed to take care of our belongings and nothing was damaged in the process. Good price too!
Would highly recommend, thanks!
31 mars 2026
Avis spontané
Réponse de Relocate Removals & Storage
Thank you for your fantastic review. We’re delighted to hear that everything went smoothly from the initial quote right through to moving day.
It’s great to know the team were friendly, efficient, and took good care of your belongings, with everything arriving safely and without damage. We’re also pleased you felt our pricing offered good value.
Your recommendation means a great deal to us, so thank you again for choosing Relocate Removals. We wish you every happiness in your new home.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.