Republic Services Avis 

We ordered a dumpster to come on 5/26/26 when we called them around 2:30pm to see what time they would come they said let me call the driver, the second time we called they said that they were a day behind due to the Holiday they never came. Then on 5/27/26 we called in the morning and they said we will be there between 10:30 and 3:30pm. We called them again at 3:30pm and he tried to tell us let me contact the driver at this point I said no I been told that several times I want to speak to a manager. They put me on hold and told me the manager is on another call the customer service person keeps coming back to the phone asking me questions. I have been on the phone now for 20 minutes and counting. This is ridiculous it is almost 2 days late I paid for a service that I did not get. I took time off work that I cannot get back and I had people here to help me. By the time this dumpster get here I will not have the help anymore. Is this how you do business

I so wish I could give them a NEGATIVE rating. They are just absolutely horrendous. By far, the worst vendor I have ever worked with. The agents on the phone do not tell you the truth if you run in to a problem. Which, you will most definitely experiences problems with Republic. You will be told a different story every day. They are also not reliable from a services standpoint. I cannot even believe they are in business. Please do yourself a favor and don't sign up with Republic. Giving them a 1 star YELP rating is being very kind. They are awful.

Three separate pick up promises.
Multiple emails from representative Sean who's skill set was to provide new dates when pick ups were not provided.

Just leave the can on the ground AGAIN!!

Worst customer service ever! Countless phone calls with unhelpful people. They were supposed to deliver a trash bin April 1, 2026. 3 weeks later never arrived. I called several times, they said it has been "escalated" and would be delivered the next day each time. Never arrived.

Then, I called to cancel the account and said I should get a $50 refund for the payment for bin because it was never received. The lady said the account was cancelled and the refund will be processed. She even acknowledged all the notes on the account.

It's now end of April. No refund. What kind of business are they running? Called again and asked for the refund. Finally, it gets refunded over a month later.

It's now mid-May. I get an email that my bill is past due, so they did not cancel my account when I called before because the bin was never delivered.

Now, I've emailed Accounts Receivable and said this account should have already been cancelled because I want it on record even though I have all the other "tickets" too, and I still have to follow-up mid-May because they are charging me for zero service. Meanwhile, another service has already been picking up my garbage for weeks. What a bad joke.

Horrible customer service was being yelled at by a employee and hung up on me, very absurd how they treat their own customers overcharging without noticing me, wouldn’t recommend at all would recommend flood brother better pricing

spotty erratic service. No way to contact them, We have been with them for more than 10 years. we need to switch.

Doesn't get more trashy than charging $76 to pick up the trash can from a dead man's house.

Vanessa Robinsons, is a very friendly driver, always waves and smile. I GIVE HER 5STARS

Vanessa Robinson in recycling, goes over and beyond at 546 Dornoch 63137.. You guys are lucky to have her… Jw Jerome Williams

I had my water softener replaced. I looked up on the website to see if they take water softeners. According to their website, they do take them but only under 100lbs. After dragging it to the curb (we are senior citizens mind you), they opted NOT take it. I notified them that they missed it, so they sent some clown out who told me they wouldn't take it because it was over 50lbs (50 lbs less than the 100lbs their site claims). They also said it needed to be emptied (there is nothing about that when you punch in "water heater" on their site). I have a screenshot from the site, but am unable to upload on this forum...So, despite doing what I was supposed to do, they again chose not to take it. When I reached out to customer service, I ended up chatting with someone who absolutely could care less. Said they would try again in two weeks! I told him (Luis A) we were seniors, and that didn't matter to him. So now, I have to drag this thing back from the curb (again, we are senior citizens). If I get hurt doing it, I will sue them to the stone age! The people who work at Republic Services are obviously clueless as to the actual policies on the website. Even with a picture of what their website says, I was unable to get satisfaction.

In my honest opinion, the person who came out to the house should really be fired for blatantly lying (or being completely wrong). Either way, this "supervisor" should know his job! Since I'm going down that road, the customer service jerk who had no empathy for our plight and just repeated the incorrect information that the other person told them should also be canned! The fact that I have the proof, but have to deal with these fools anyway is beyond frustrating. They are a public utility, and should be accountable to us, but they are accountable to nobody and don't really care. Someone needs to do something about these people. They have way too much power over our lives. Despite doing everything I was supposed to do, I still can't get rid of this water softener and they have every intention of making it as difficult as possible.

If this was the first time I had an issue with them, I wouldn't be so annoyed...this is chronic!

Constant unpredictable price increase for so called "fuel prices" when majority of the truck on my area run on a "renewable natural gas".
Very very and I emphasize VERY poor customer service, constantly missing or picking up half of a trash tote most of the times.
Its almost like dealing with a mafia, nothing most of us can do...there's no other services around...they are buying everyone out and charging ridiculous prices.

If I could give them a minus 5 I would. Also I have never been jerked around by a company for months using someone from the company to help, which turns out that they were useless so I finally called after a few months of useless information from them. The person I spoke with was dogmatically positioned to make sure their position was covered with what the small print for the dumpsters are about.....I WILL NEVER USE THIS COMPANY TO RENT A DUMPSTER AND I CERTAINLY DON'T RECOMMEND THAT ANYONE ELSE DOES EITHER. ACTUALLY IF THERE WAS ANOTHER COMPANY THAT WOULD OFFER TRASH AND RECYCLE SERVICE I WOULD USE THEM BUT Republic is the only company in the area. Company ethics what is that?

If I could give them zero stars I would. Terrible on all counts. Opened a new residential account; never did they pick up the garbage after multiple calls from us and ardent reassurances on their part. But of course they got around to immediately billing us for services never rendered. Skip these clowns.

Wish I could give zero stars. Worse customer service and incompetent employees on the recycling side. Just cancelled our recycling. About a year ago, same issue. Got told I must of not put it out in time- wrong my ring always shows me taking it out the night before. Then was told my can is the wrong color. Really. You gave me the can. Took a month for them to finally pick it up on their schedule days. Guess what happened again. Correct they missed last time and again today and wanted to go through the same corporate questions instead of admitting they have incompetence at the corporate level. With what they charge, no one should have to call to get pick up for services that are paid for. So today was the final straw, cancelled the service and feeling amazing about it.

If zero stars was an option I would do so. We have been with Republic since 2021; our rate has slowly gone up, which we understand because fuel costs have increased, taxes have increased, etc. They ran over our mailbox a couple years ago. They have now increased our rate to over $170 for a 2 yard dumpster. I called, spent over an hour over the phone and signed a service agreement that stated my bill will be $140. I confirmed with the representative that my next bill would be $140. I then received an invoice for $453. I spent a little over 2 hours on the phone with multiple different representatives over 2 days; and was still unable to get the amount thoroughly explained, receive an itemized statement, or get my bill lowered to the agreed upon amount. I was told that I requested an "extra lift" which costs an extra $160, which I did not request, nor did I receive a notification from Republic that I would have an extra lift scheduled, and more importantly that I would be charged an additional $160 for a service that I did not ask for. I then asked how to cancel the account, and I was informed that the representative I spoke with, nor any representative I had spoken to over the last 2 days, does not have the authority to cancel my account and that I would have to wait 48 business hours for my account rep/manager to reach out to me. So now, I still owe $453 when my typical bill was $170. I would not recommend Republic to anyone.

Is good to know that the drivers at least in Las Vegas Nevada get very well pay and don’t do their job and we have to do their job and after picking up my bulk trash that was not pick up in bulk day and take it to the main land field to dump it myself was told that I was not allow because I have and instruction permit and I have no one at that moment with a driver license to help me DUE MY HUSBAND THAT IS DIEING IN THE HOSPITAL FROM CANCER cannot came to help me and I miss my driving test because I was in the hospital helping him, also I was directed to drive to Henderson Nevada or to go to a place call WESTERN ELITE in this address 2745 North Nellis Boulevard • Las Vegas, NV 89115 do dump 5 black bags of trash and a frame of a bed just because I don’t have a full driver license (and I understand I should not be driving but ether 1 DMV cancel your appointment or you husband is dying in the hospital), so what kind of company that allow me to dump my trash before with the same instruction permit don’t allow to help a costumer that needs help?, So I understand is rules in everything but I'm in less words doing this company job by bringing the trash that I pay to be pick up and is NOT and after speaking to the lady’s in the office they give me the schedule of the bulk day that I already have and tell me I have to wait 1 week to the bulk day, my point is this if a company that doesn’t do their job or at least have a little bit of compassion of someone that just want to keep her community clean, I ratter burn my trash in my back yard or drive every week to the company YOUR OWN EMPLOYEE SEND ME and pay extra.

I’ve had an incredibly frustrating and disappointing experience with Republic Services in Carlsbad.

I rented seven roll-off containers and paid over $20,000 specifically for construction recycling services, which includes providing proper diversion reports. That’s not a small job or a small bill—you’d expect a basic level of competence and follow-through. Instead, I’ve gotten the exact opposite.

For two months, I’ve been trying to get accurate diversion reports. I’ve made at least a dozen phone calls, and every single time I’m told the same thing: “It’ll be taken care of by the next business day.” That has yet to happen. Not once. No follow-up, no accountability, no urgency.

Meanwhile, my permit is about to expire, and the documentation I paid for—and absolutely need—is still nowhere to be found. The lack of coordination and complete indifference to deadlines is staggering.

What’s most frustrating is that this isn’t a complicated request. This is a standard deliverable tied directly to the service they sold me. Instead, I’ve been left chasing them endlessly, with zero results.

If you’re considering using Republic Services for construction recycling in Carlsbad, be prepared to do all the legwork yourself—and even then, there’s no guarantee you’ll get what you paid for.

For a company charging premium prices, the service is anything but.

Terrible service from missed trash pickup to long wait times for customer service. My trash pickup was missed 4 days in a row. The irony is when I called to cancel my services they asked me to keep the service and allow them to regain my trust and confidence in their service. That same day my service was missed again!

I tried to get a 20 yard container, signed the contract. It was supposed to be delivered the next day. I got a phone call that they didn’t accept my signature on the DocuSign so I had to sign another document. Then I waited six hours for it to go back to management to approve a pricing structure. That was a promotion. Then the next day they called me and said they couldn’t honor that price. Told me I had to sign another contract thank God I looked at the contract first and they wanted to charge me $360 more and we’re not gonna tell me how much more just said I needed to sign another contract. They had already taken the money out of my account, the amount they had me sign the contract for the first day I had called. Very sneaky business practices I would not recommend them to anyone. The first clue should’ve been when I asked if they had a phone number in case something happened and I needed to call them back that I had to call back the regular Sales Line incident on hold for 20 to 25 minutes. I don’t know how they have any customers treating people this way it’s absolutely disgusting.