Republic Services Avis 

If I could give 0 stars I would. Republic Solutions has been a major disappointment. There seems to be no consistency when it comes to picking up our trash bin. Some weeks the service is on time, while other weeks it’s delayed or missed altogether. As paying customers, we expect reliable and dependable service. Consistency and communication go a long way, and unfortunately, that hasn’t been our experience. I would not recommend this company to anyone.

Absolutely terrible! Do not SIGN contracts with this company. They arbitrarily increase prices. The separation costs are extremely high to get out of contract. Even when you do get out of their contract they continue charging you until you call 5 times to get it resolved.

These guys are straight up mobsters!

Scheduled bulk pickup 4x now. Each time i call in and report missed pick up they apologize and reassure me it will get picked up the next day, but mattress is still here (1+ week)

Deceptive Business Practices- They charge a ridiculous fee to cancel service and pick up the bins- almost $140. This is not disclosed PRIOR to signing up- they rip you off when you leave. I urge you to file complaints with your State Attorney General to stop crooked companies like this from operating with these deceptive practices.

All too often customers only leave BAD reviews! Our driver needs to be called out for his Extraordinary service! Richie has been our driver now for at least a year and he goes above and beyond with his service! There has been times when the dumpster is blocked and he will get a hold of me so we don't miss service! He is always very positive and outgoing no matter the situation! The world is better with people like him in it! Give this guy a raise or a promotion!!

When my spouse called the city of Long Beach, Refuse Pick up department at 562-570-2876, for help with disposal of construction refuse, not accepted by city garbage collection, she was informed that the city does not provide such a service but that they could recommend three private firms that do so. The first recommendation was for Republic Services Inc. (RSI). They arrived in a shiny truck to deliver a collection bin we would have for a week. After we filled it with trash, RSI arrived and emptied the bin, assuring us that another truck would soon arrive to collect the bin itself. This promise was not kept.
My wife and I made a total of about a dozen calls to RSI over the ensuing month, asking them to retrieve their bin, each time with assurances that they would do so but never followed by the promised retrieval. Each time there were long ordeals on call waiting, frustrating experiences with “chat” assistance but no satisfaction. Only after threatening legal action, was I finally connected to a supervisor who arranged the bin removal on June 23, 2026.
As I had promised the company that I would file an unfavorable review, I went to social media to document my experience, voice my complaints and warn others about the unreliability of the company. First stop, Yelp. Here I found that RSI was an enormous national corporation with multiple California branches. Yelp contributors - in a large majority - gave the company terrible reviews i.e. the lowest possible rating of 1 star. Most of the ratings included complaints about the same problems my wife and I had experienced.
Trustpilot reviewers gave RSI a ranking of 1.3/5 (5 star (4%) 1 star (92%) and summarized complaints as follows
“frequently citing missed trash pickups and unreliable scheduling, which often led to trash piling up for extended periods” and
“issues with customer service, describing long wait times, unhelpful agents and a general lack of accountability.”
Many people “found the pricing to be excessive and unfair, with unexpected charges, hidden fees and frequent price increases”, “making the service feel like a “money grab”.”
Complaints Board gives RSI an overall score of 1.1/5.
The Better Business Bureau recorded 2094 complaints against RSI over three years. It gets worse. In multiple instances RSI has tried to foreclose on hundreds of homes of those who fail to pay their bills. Even when foreclosure was not allowed, the homeowner was stuck with exorbitant company lawyer bills.
A Wikipedia search turned up further surprises. RSI is the second largest waste disposal company in the U.S. and operates the largest landfill in the country, at Apex, Nevada. Bill Gates holds 35% of company stock! RSI has been involved in a number of environmental lawsuits involving violations of the Clean Water Act, hazardous waste leaks in San Francisco and radioactive waste in St. Louis. Huntington Beach CA has been the site of two lawsuits against RSI involving “bad-faith” dealings, fraud, intimidation and endangered historic properties.
Seal Beach CA was adversely affected by a national feud between RSI and the Teamster’s union.
The Legal Clarity Tort Law site reports that
“Since 2000, the company and its subsidiaries have accumulated roughly $177.7 million in recorded penalties across nearly 290 regulatory and legal actions, with the vast majority tied to environmental offenses.”
To return to the original question, why are Long Beach city employees giving citizens a recommendation to do business with such a profoundly awful company? When I called today to ask for advice on a private company to remove construction materials, I was given the name of EDCO. When I asked why I was given the name EDCO rather than RSI, I was referred to a list of “permitted” waste haulers on the city web site. It lists six companies, including
“Consolidated Disposal Service
DBA Republic Services, Allied Waste, BFI (951) 359-9483

Contract 32127
Contract 32127 presumably refers to a contract between the city of Long Beach and “Consolidated Disposal Service, “doing business as” RSI. This raises the further question of why the name change and why the city council approved a company with such a dreadful track record? It also leaves open the question of what policy employees of the city must follow when asked for a referral to a private hauler.

Warning About Republic Investments and Related Contacts

Based on my experience, I advise people to exercise extreme caution when dealing with Republic Investments and associated contacts such as republicinvestmentservices.com, republicinvestmentglobal.com, and intercompliancesolutions.com.

They initially claim that no upfront payment is required. However, after engaging you in a series of lengthy protocols, registrations, and website processes designed to build anticipation and confidence, they may eventually direct you to pay substantial fees to what they describe as independent "compliance partners." They present these entities as external parties, not part of their organization.

If you refuse, they may attempt to negotiate and reduce the amount requested. For example, an initial demand of around USD 30,000 may later be lowered to USD 1,000 or another amount. In my experience, this appears to be part of a strategy to persuade victims into paying something under the guise of compliance requirements.

They may employ various other tactics and prolonged communications that consume a great deal of time. Although I did not lose money, I found the process frustrating because of the amount of time wasted after repeated assurances that no upfront payment would be required.

My advice is simple: be very cautious. If you receive emails, phone calls, or messages from these entities or their associated websites, do your own due diligence and avoid sending money or paying any so-called compliance fees without obtaining independent professional advice. If something seems suspicious, it may be best to ignore their communications and avoid interacting with their numerous websites

Republic Trash, what a joke. I called to schedule a “big trash” pickup because apparently our normal trash truck is a Tonka truck and can’t pick up 2 twin mattresses bound together. They said they can get 1, and the other for $23?? Does that make any sense. I said ok then they can make 2 trips then?! Are they short on work? Have to split it all up? I’m going to wrap them together just like the website says. They’re some scamming fools.

Worst Customer Service I have experienced. Moved into a new house and set up services with them. On our very first trash pick up they took all of our containers instead of just taking the trash. When I called to report it, I was blamed and told I must have overfilled them, which was not accurate. I was then later lied to and told that my can was on the way back that night and it never arrived. I have also been told by two separate representatives that someone from management would call me to get this all resolved and I have never heard from anyone. I have also been requesting two regular trash cans and one recycle cans since I set up the service. I have now contacted them six times in three weeks, and we still don’t have our second regular trashcan. In addition, our only regular trashcan was damaged in the very first pick up after we finally received it back. If we were not so busy moving into a new house as well as trying to get our old house ready to sell we would absolutely have canceled the service by now. This company has been a nightmare.

Price increases - They say that they have a bases price but can increase the prices every three months based on fuel cost without informing the customer. My bill started at $82 and went to $119 in a year. I’ll never use them again. Poor communication and customer service.

I called to schedule an extra pickup. Our town was hit by a tornado and I had a shed destroyed. Many things that were in the shed were no longer unusable, for example a tree branch implaled the 6 life jackets we had hanging up. Large and bulky item that took a garbage bag up by themselves. I asked how much the pickup would be, he said $10.50 a bag. That is outrageous! I then asked if they would suspend the price for 2 weeks out of generosity for a tornado hit community, noting the 3 other companies in our area had suspended bag limits and extra pricing for a month. His reply was Republican has no control of the weather,nor was it their responsibility to assist in extra trash removal, amd if I had read their policy on line I would have known that. A simple no would have sufficed, instead he had to be rude about it. No, it's not their responsibility but I figured it couldn't hurt to ask. I called around and found another company that is half the price and I get an extra can. They are one of the ones that have suspended extra fees due to the tornado.

Absolutely terrible customer experience from start to finish.

I needed a simple answer before making a 30-minute drive: Can a private citizen use this location, or is it business customers only?

I called Republic Services and instead of answering a straightforward yes-or-no question, the representative repeatedly asked for an account number, address, full name, and spelling of my name. I explained multiple times that I did not have an account and simply wanted to know whether the facility was open to the public. The representative seemed unable to understand the question and eventually became unhelpful to the point that the conversation was essentially over without an answer.

Since I couldn’t get a clear response, I drove there anyway.

When I arrived, there was little to no helpful signage directing customers where to go. I initially ended up in a dead end and had to figure out the correct entrance on my own. Once I finally got to the right location, I was informed that I needed a safety vest. I fully support safety requirements, but forcing customers to purchase a vest to drive less than 100 feet and throw material into a roll-off dumpster feels excessive and poorly thought out.

To make matters worse, I was charged a flat two-ton rate for a small load in the back of a Jeep, which seemed completely disconnected from the actual amount of material being disposed of.

The entire experience felt disorganized, customer-unfriendly, and designed around the assumption that customers have no alternative options. Between the lack of basic communication, confusing site layout, mandatory vest purchase, and pricing structure, this was one of the most frustrating waste disposal experiences I’ve had.

We previously spent a lot of time on the phone with Republic because their trucks were only picking up one of our trash cans when we were paying for 2. After many months of dealing with that, things were OK for a while until we started getting calls that there recycling would not be picked up due to unforeseen circumstances, or would be picked up at another time/date. Now, we need to cancel our service because we are moving and they are charging us to close the service!

Worst customer service I've seen. I signed up for yard waste at the beginning of last summer by phone. I sat on hold over an hour to sign up, they took my payment by phone, then I set my yard waste out. Didn't get picked up, I called-- they said I hadn't paid, so I paid again. Still didn't take. Finally I get a bill in the mail for an extra $6.71. They said what I paid by phone was an "estimate" and the actual price was higher, so I had to pay extra. I paid it. Experienced frequent missed pickups. Gave up, didn't want to renew. I didn't know it auto-renews until I got a bill this year. I called, again sat on hold for over an hour, they told me they would cancel and zero out the bill. Now I'm on my fourth phone call to try to get this bill zeroed out with no luck as I endure daily voicemails telling me I have a past due balance.

I started using Republic Services after Rumpke began to raise my rates. Then my recycling pick up became erratic. I then called them to address the issue and it only got worse. I gave up, called Rumpke back and got an incredible rate. I was told to leave the bins at the curb and someone would be out in a 10 day window to collect them. Well, that was 12 days ago. I just called them. It will cost me $90 to get the can collected. And, I would need to hold onto them for another 10 days. I am going to take the cans, chop them up and recycle them with Rumpke. To anyone reading this - I would start my own trash and recycling company before I used Republic.

I recive a dumpster from them not the right one. Was told they don't have it . Told them to come get it they refused they are rude. Don't get service from them same day I canceled is the same day it came. They refuse to pick it up.

This trash service has gotten ridiculous. Prices keep going up, but the service and customer support keep getting worse. Trash pickup is constantly missed and I have to wait until the following scheduled pickup even though I contacted them about an issue and was told it would be taken care of, but nothing ever changed.

Worse part was being told one thing and then seeing no follow-through. It felt like my complaints were completely ignored. If you're going to keep raising rates, at least provide decent service and stand behind what you tell your customers.

At this point, I'm paying more and getting less. I definitely wouldn't recommend them based on my experience.

8 weeks by mail to get a stupid $30 refund after closing the account. Pathetic

We have had repeated negative experiences with this company. Most recently, when I needed to change my dumpster size, I specifically requested no new 3 year agreement. Despite being promised multiple times that a new contract would not be necessary, someone in my office signed the updated contract without reviewing it thoroughly and I later discovered it included a new 3-year agreement, without my knowledge or consent. Extremely disappointed with the lack of transparency and the failure to honor verbal commitments. Our contract was signed under fraudulent misrepresentation and I plan on reporting this company to the relevant government agencies. Absolutely disgusting. Never again.

Absolutely the worst customer service phone line I have ever experienced. 30-40 minute waits and when you finally get thru you get someone named KIM who should win the award for the worst customer service ever provided.