Republic Services Avis 

They should be doing curbside recycling!

I have been a customer for 10+ years. I am closing my account and will be charged $75 for them to pick up their own receptacle. I offered to drop it off, they won't let me. I am leaving the company because they raised my rates without explanation. I am saving over $100 a quarter with my new company. I sincerely wish I had left republic years ago. They are not a good company and their customer service is terrible

Absolute nightmare. For the past 2 months, Republic has consistently missed either picking up trash, recycling or both in our development. We pay for weekly services. And yet we are getting scammed. Our HOA and board has tried relentlessly to find a resolution but Republic keeps offering empty promises. Please save your money and do NOT waste a dime with Republic.

Very poor service. Numerous missed pickups, unavailable/ inaccessible customer service, inaccurate website info. NOT recommended.

This company had a history of missed pick up, billing customers for services that they were not contracted, poor customer service. It took me almost a year to get my account straight. Our community switched trash companies and they are charging residents $100 to pick up their empty containers! I changed my auto pay to be discontinued twice and today got an email "thanking me for my $100 payment". I am beyond aggravated and will be contacting my bank.

I am done with a company that leaves people like myself out there Alone to deal with things and the lies that you give.
Republic services is the worst garbage company you could possibly have. I've had two months of nothing but being lied to, and having many handicaps from surgeries, they have not shown up to pick up my garbage, although they have promised to do so. Spoken to Regional and local managers, drivers, call centers and today I have four weeks worth of garbage and recycling sitting out in front of my house that I struggled to get out there but can't walk to get them. I can’t physically do it myself and they don't care about serving our community whatsoever! Things are very different when it was High Desert, but now it is a sham. They should be ashamed. It is too bad that is our only choice because I am absolutely appalled that this is how they act. Wasted weeks and hours upon hours on phone to rectify a problem that I only get lied to every step of the way. There is zero accountability as they are the only game in town! You are being charged for recycling that you can't even get to the road because of a handicap & they don't care. I absolutely hate this company. NO STARS are deserved! Not one honest person out of the dozens I've talked to! If I have to move this myself they will be responsible. I have asked and begged for way too long and spent hours upon hours on the phone with dozens of people that just don’t care.
THERE IS ZERO COMMUNICATION FROM UPPER MANAGEMENT DOWN TO THE DRIVER. NO ONE I HAVE SPOKEN TO KNOWS THE STORY AND I HAVE TO REPEAT MYSELF AND EVEN THE PEOPLE THAT CAME OUT HERE. DON’T UNDERSTAND WHAT’S GOING ON EVEN THOUGH EVERYONE HAS SAID THEY WILL FOLLOW THROUGH AND MAKE THIS HAPPEN. IT IS THE WORST WORST WORST COMPANY IN THE WORLD AND I AM SICK THAT WE ARE FORCED TO HAVE THEM. IT’S A SHAME THEY HAVE THE WORD “SERVICES” IN THEIR NAME! THEY DO NOT KNOW THE FIRST THING ABOUT SERVICE!!!

⚠️ WARNING: UNRELIABLE SERVICE – DO NOT RECOMMEND REPUBLIC SERVICES

For the past several collections, Republic Services has failed to pick up our trash despite us placing the bin out the night before with the trash pin clearly visible. The driver intentionally skipped our property while picking up our neighbors' trash on the exact same route.

This is NOT an isolated incident – it has happened repeatedly, and every time I report it, I receive empty promises that an "operations supervisor" will contact me. To date, no one has called back.

If you cannot provide basic, consistent service, what are we paying for? Republic Services charges premium rates but delivers substandard performance with zero accountability.

Republic Services of Greensboro is absolutely the most unreliable, subpar, unorganized, unpredictable, lousy customer service oriented company I have ever experienced. I would rather haul my trash to the dump myself than to depend on this company for trash and recyclable pick up service. They obviously cannot manage staff, schedules or customer service, as they more than suck at all of these. I am going to start a petition to end the business relationship they now have for the county. If you create a service agreement with an entity and they fail to deliver it, then you have the right to end the contract. Republic Services - YOU SUCK! You don't even deserve one star.

driver broke my trash bin after 2-3 pickups. they charged $35 fee to cancel services. worst experience with a trash company.

This company does not offer recycling in my area. As a result I was taking it to the dump. It was a total waste of money to pay them to pick up trash when I was going to the dump already once per week. When I terminated the contract, they charged me $78 to pick up their trash can, a location they drive by regularly. DO NOT RECOMMEND.

I was charged $5.08 on July 7 which I paid immediately. Then I looked at my account and realized I paid my account in full on July 1st. Evidently this was a service charge for a late payment. Since I am in France for the summer, I went online to see if I could resolve this. Their chat customer service was useless, and there was no customer service e-mail, only a phone number. With the 9 hour time difference I had to wait until 11 pm to take care of this.
I spoke to someone at a call center. He was able to adjust the $5.08 as a courtesy, however he was not able to help me change my billing cycle so this wouldn't occur again (I pay all my bills religiously on the first, but this billing cycle ended on June 30). His solution was for me to go to automatic monthly payments, which I refused to do. Now mind you I am paying 25cents a minute to handle all of this from France. I called again and the call person was able to transfer me to someone in the USA to deal with my billing question. After a lot of back and forth I realized that I never received ethe quarterly e-mail invoice they normally send. I save all my e-mail invoices, and this invoice was not in my trash either. We verified all my settings in my profile so now it should be correct, but she told me that they are not responsible if I don't get the electronic invoice, and that I should check my online account, WHICH I DID ON THE FIRST OF JULY but the payment was one day late. I have perfect credit, so this late payment was really upsetting to me. So the Catch 22 is that they are not responsible if you don't get an electronic invoice, but they encourage you not to get paper invoices. Their whole customer service experience was horrible with AI just wasting a bunch of your time.

Absolutely terrible company to work with. They don’t secure their trash and although they know they damage vehicles with debris blowing out they will not assume liability.

worst service ever they don't care about customers many missed pick ups lied about coming back , long phone holds

This trash service is one of the worst service in 4ecent past. Frequest change inthe pick days and miss pickup is becoming norm for Republic trash. Their on call representative is not helpful and most of the time igore the customer request and also failed to understand the issues. I wish I could have given the ZERO star.

They TRIPLED MY RATES without letting us know. They charged us a $75 "fuel recovery" fee without letting us know. When I tried to remove auto-pay, it wouldn't let me. When I tried to remove my CC, it wouldn't let me. When I tried to cancel my service, I was ushered to a sales queue where they offered me a supposed better rate, which was TWICE AS MUCH as the local competition. (If they could give me a lower rate, why did they increase my rates?) Save yourself time and money; don't use this service.

They have been consistently late with pickups lately despite raising their prices almost every quarter.

Republic Services has proven to be an unsatisfactory choice for waste collection, particularly regarding their billing methods. They frequently increase their rates, even after a contract has been established. In my view, they should be permanently shut down and prohibited from conducting business again. I cannot emphasize enough how strongly I DO NOT RECOMMEND this company to anyone! I have spent years negotiating for better rates and signing contracts, only to find them raising prices without any prior notice just five months into a 12-month agreement. They are dishonest! I firmly maintain that position!

Frequently missed pickups. Outrageous trash/recycling can delivery/cancelation fees (over $250). And overly expensive quarterly service charge. DO NOT USE THEM.

I would tell anyone that is considering using Republic Services to think twice before signing up with them. We had terrible service experiences with them for 3 years, and then we sent a letter 5 months before our contract date to cancel. They sent a totally frivolous invoice amount and then refused to pick up their dumpster for 3 months and billing us frivolous amounts. We now are getting collections letters from a Coast to Coast Financial group and we paid all invoices up to our cancellati8on date. I truly think that if a law firm wanted to pick up a class action lawsuit, this would be a great candidate.

Terrible pickup service. Never on time!!