AVOID Terrible customer service when things go wrong which they will. My area has virtually no mobile signal so I cannot receive One Time Passcodes via my mobile. So I cannot access my Retail Merchant... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
My contract with RMS had come to an end and my terminal old and faulty. I spoke with Kareema from Customer services who was most helpful. She is upgrading my terminal to a mobile one with a lower mont... Voir plus
L'entreprise a répondu
I had a couple of questions when setting up. Questions were answered making set up very easy. A good customer service experience was provided. Here at BMS Solicitors we have been using RMS for many... Voir plus
I have used RMS for many years and have always been happy with their service. Recently I moved premises and was experiencing problems reconnecting my card machine. After an 18 minute telephone convers... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Retail Merchant Services provide thousands of businesses across the UK & Ireland with reliable & secure payment solutions to help them accept card payments, grow their businesses and retain more customers. Including products such as: credit & debit card machines with Same Day Settlement, EPOS terminals, Merchant Cash Advance, E-commerce Gateways, Pay by Link & Virtual Terminals. For more information on our product range, please call our sales team on 01908 359190 and for Customer Support please call 01908 354500 (UK) or 01485 4946 (ROI)
Our Values
We’re on a mission to make customers’ lives easier
We pride ourselves on delivering at pace and keeping our heads up when it comes to customer needs. Staying restless for improvement and being customer obsessed is the cornerstone of our business; and we invite our customers to tell us if we fall short.
Coordonnées de contact
Matrix House, North Fourth Street, MK9 1NJ, Milton Keynes, Royaume-Uni
- 01908 354500 (UK) or 01485 4946 (ROI)
- cutomerservices.team@retailmerchantservices.co.uk
- www.retailmerchantservices.co.uk
4,1
Bien
7 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Very polite
Very polite, answered all questions and resolved problems quickly and efficiently.
24 octobre 2024
Avis spontané
Réponse de Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
kareema helped me today she was very…
kareema helped me today she was very knowledgable and helpful would definately recomend.
23 octobre 2024
Avis spontané
Réponse de Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Excellent managed to sort a very…
Excellent managed to sort a very strange problem
23 octobre 2024
Avis spontané
Réponse de Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Réponse de Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
patricia helped us today and was…
patricia helped us today and was fantastic! i have very little knowledge of computers and found myself having to set up a credit card machine, she talked us through setting it up, and was able to get it going! thank you Patricia you saved the day! there were two of us at work today and can’t thank her enough!!!
18 octobre 2024
Avis spontané
Réponse de Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Melvin is a credit to retail merchant…
Melvin is a credit to retail merchant services.
i called up this morning to cancel my account & Melvin was very professional & new exactly what to do to help me out.
18 octobre 2024
Avis spontané
Réponse de Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
5 Stars for Melvin
I am a former customer that stopped using this company after they ended support to our till software integration. Today I had to get back in touch as my account hadn't been closed properly, these things would usually warrant a bad review however Melvin provided me with such good customer service and went out of his way to resolve my issue that he has saved the company's reputation in my eyes.
18 octobre 2024
Avis spontané
Réponse de Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Thank you Michael
I had a query with a new machine. I was helped quickly and efficiently by Michael Fortune. Thank you.
16 octobre 2024
Avis spontané
Réponse de Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Was greeted with a friendly voice on…
Was greeted with a friendly voice on the phone and i was guided through my process by Kareema Mohammed very patiently and quickly resolved my problem i had.
16 octobre 2024
Avis spontané
Réponse de Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Great customer service from Michael…
Great customer service from Michael Fortune.
Friendly and easy to talk to
Clear steps to follow to resolve issue
15 octobre 2024
Avis spontané
Réponse de Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Elwin thank you
15 octobre 2024
Avis spontané
Réponse de Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
knowledgeable person and always happy…
knowledgeable person and always happy to help
9 octobre 2024
Avis spontané
Réponse de Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
After being on the chat for a while and…
After being on the chat for a while and not getting anywhere no fault of RMS, may be ME being older lol This fantastic gentleman Spencer Greenlee was on the phone helping me out. he was so patient and talked me through every step of the way to change my internet over. I could not have done this with out his help. he went above and beyond to help me and
I cant thank him enough. He needs a pay rise. would recommend them to any one, I have been with these for a long time and would not switch. Thank you again Mr Spencer Greenlee, my Knight in shinning armour.
10 octobre 2024
Avis spontané
Réponse de Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Dan went over and above to help me with…
Dan went over and above to help me with some issues I was having with my virtual terminal. His knowledge and patience were greatly appreciated, especially as mine was in short supply.
7 octobre 2024
Avis spontané
Réponse de Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Very helpful in dealing with my…my problems
Very helpful in dealing with my problems
And everything was completed in a very short time
4 octobre 2024
Avis spontané
Réponse de Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Great service to get our card machine…
Great service to get our card machine re connected to our WI-FI
4 octobre 2024
Avis spontané
Réponse de Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
New Terminal connection
Spoke to Patricia who was very thorough and help full in getting my terminal rebooted many thanks
2 octobre 2024
Avis spontané
Réponse de Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Professional and polite
Professional and polite. A heartfelt thank you goes to Kareema for managing our enquiries with empathy and grace.
2 octobre 2024
Avis spontané
Réponse de Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Service
Jake Murray was extremely knowledgeable and helpful. I can't fault the service
2 octobre 2024
Avis spontané
Réponse de Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Michael Fortune was very helpful and…
Michael Fortune was very helpful and guided me through every process he really gets 100% really couldn't have done it without his help he went over and above the cause
2 octobre 2024
Avis spontané
Réponse de Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.