AVOID Terrible customer service when things go wrong which they will. My area has virtually no mobile signal so I cannot receive One Time Passcodes via my mobile. So I cannot access my Retail Merchant... Voir plus
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Lisez les avis des autres
My contract with RMS had come to an end and my terminal old and faulty. I spoke with Kareema from Customer services who was most helpful. She is upgrading my terminal to a mobile one with a lower mont... Voir plus
L'entreprise a répondu
I had a couple of questions when setting up. Questions were answered making set up very easy. A good customer service experience was provided. Here at BMS Solicitors we have been using RMS for many... Voir plus
I have used RMS for many years and have always been happy with their service. Recently I moved premises and was experiencing problems reconnecting my card machine. After an 18 minute telephone convers... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Retail Merchant Services provide thousands of businesses across the UK & Ireland with reliable & secure payment solutions to help them accept card payments, grow their businesses and retain more customers. Including products such as: credit & debit card machines with Same Day Settlement, EPOS terminals, Merchant Cash Advance, E-commerce Gateways, Pay by Link & Virtual Terminals. For more information on our product range, please call our sales team on 01908 359190 and for Customer Support please call 01908 354500 (UK) or 01485 4946 (ROI)
Our Values
We’re on a mission to make customers’ lives easier
We pride ourselves on delivering at pace and keeping our heads up when it comes to customer needs. Staying restless for improvement and being customer obsessed is the cornerstone of our business; and we invite our customers to tell us if we fall short.
Coordonnées de contact
Matrix House, North Fourth Street, MK9 1NJ, Milton Keynes, Royaume-Uni
- 01908 354500 (UK) or 01485 4946 (ROI)
- cutomerservices.team@retailmerchantservices.co.uk
- www.retailmerchantservices.co.uk
4,1
Bien
7 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great service provided by Michael…
Great service provided by Michael Fortune
2 octobre 2024
Avis spontané
Réponse de Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Jake Murray was extremely helpful and…
Jake Murray was extremely helpful and patient with my issue. Well done fella!
2 octobre 2024
Avis spontané
Réponse de Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Melvin took his time and helped me with…
Melvin took his time and helped me with all my queries
2 octobre 2024
Avis spontané
Réponse de Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Melvin helped me sort out my issue with…
Melvin helped me sort out my issue with my new machine. Very helpful.
1 octobre 2024
Avis spontané
Réponse de Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
great company
Helpful, good manners and sorted out my problem immediately
1 octobre 2024
Avis spontané
Réponse de Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Dan dealt with my enquiry quickly and…
Dan dealt with my enquiry quickly and efficiently. Emailed me the relevant docs and even waited whilst I checked it had been received.
1 octobre 2024
Avis spontané
Réponse de Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Réponse de Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Leonie was really pleasant while super…
Leonie was really pleasant while super efficient and helpful. I was calling to cancel an expired contract and it was very easy all round.
30 septembre 2024
Avis spontané
Réponse de Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
My query was dealt professionally and…
My query was dealt professionally and in timely manner Kareema was vey helpful
26 septembre 2024
Avis spontané
Réponse de Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Melvin Onu very efficient and dealt…
Melvin Onu very efficient and dealt with me well.
26 septembre 2024
Avis spontané
Réponse de Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
it was great exprience on phone call…
it was great exprience on phone call and the representative guided throughout well, in detail. such a fantestic customer support.
27 septembre 2024
Avis spontané
Réponse de Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Leonie was friendly and very…
Leonie was friendly and very knowledgeable. She was quickly able to understand my issue and suggest a solution - helping me compose an email to our dev team to take the necessary actions.
26 septembre 2024
Avis spontané
Réponse de Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Melvin on the Customer Care team was…
Melvin on the Customer Care team was polite and efficient, plus very patient as I struggled with my login detsils. A credit to the business
26 septembre 2024
Avis spontané
Réponse de Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Great service
Leonie was so helpful- got the issues solved and went above and beyond
25 septembre 2024
Avis spontané
Réponse de Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Réponse de Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Excellent customer service
Used this company for years, not the cheapest but always reliable. Had a problem with my terminal and a replacement was arranged within a matter of minutes. I really can’t fault the service at all. I guess it’s like the old saying get what you pay for.
24 septembre 2024
Avis spontané
Réponse de Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
The Customer Service was GREAT
The Customer Service was GREAT, my questions and queries answered with professionalism, friendliness and knowledge, the customer advisor helped and guided me through the set up of our machine, it was amazing to speak to a person rather than a live chat, a massive thanks to Michael Fortune for your patience, your a legend.
24 septembre 2024
Avis spontané
Réponse de Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Kareema was a pleasure to deal with
Kareema was a pleasure to deal with, and called back the next day as promised with a solution to my queries. I also did not wait too long on the call to be put through.
24 septembre 2024
Avis spontané
Réponse de Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Outstanding customer service
I found the help given by Jake Murray invaluable. He talked me through every bit of the installation, being very patient and helpful throughout
24 septembre 2024
Avis spontané
Réponse de Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Melvin was very helpful.
Melvin was very helpful and was able to answer my queries, and get everything sorted.
23 septembre 2024
Avis spontané
Réponse de Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
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