Opted for the 3-5 day free delivery but the order was scheduled to be delivered in two days. Given a time slot but then received a call half an hour before the time slot saying they could deliver in t... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementRicher Sounds, Hankey Place 3 - 4, SE1 4BB London, England, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Great delivery service from Richer sounds. Notified of a 3h window 24h before and the guys came at the expected time, also giving 10 mins notice by phone on the day. Zak &Ian carefully bought the orde... Voir plus
L'entreprise a répondu
Phoned half hour before delivery. Arrived on time. Delivery team Warwick and Rob were friendly and polite. Placed tv box exactly where needed. Offered advice about opening safely. Box was perfect, no... Voir plus
L'entreprise a répondu
Having dealt with Richer Sounds before it was an obvious choice when upgrading our TV. Visited their Liverpool branch who couldn't have been more helpful. Ordered A Hisense TV & soundbar & arranged a... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Coordonnées de contact
Richer Sounds, Hankey Place 3 - 4, SE1 4BB, London, England, Royaume-Uni
- 0333 900 0093
5,0
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Solid Experience
Faster than expected delivery from Richer Sounds. On the day delivery communication great. Gareth and Mark very professional and friendly. Overall I'm happy.
22 juin 2026
Avis spontané
Réponse de Richer Sounds - Distribution
Thanks for your kind review, we look forward to your next visit.
Really good service and great warranty
22 juin 2026
Avis spontané
Réponse de Richer Sounds - Distribution
Thank you for your 5 star review!
Trav and Rob from Richer Sounds…
Trav and Rob from Richer Sounds delivered speedily and fuss free, gave me all sorts of good advice generally and got my new TV to me in mint condition. Couldn't ask for a more capable outfit to look after what is a high spend for me, and was especially pleased that the boys were from Richer themselves rather than a third party that might have felt less invested.
22 juin 2026
Avis spontané
Réponse de Richer Sounds - Distribution
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
The two delivery men was fantastic
The two delivery men was fantastic. They took my 65 inch tv upstairs for me which made it easier . 😀
22 juin 2026
Avis spontané
Réponse de Richer Sounds - Distribution
Thank you for your 5 star review, it’s lovely to read your comments.
Delivered on time and good communication
Delivered on time and good communication
17 juin 2026
Avis spontané
Réponse de Richer Sounds - Distribution
Thanks for your feedback, great to read you were happy with our service.
The delivery was 10/10
The delivery was 10/10.
I wasn't in but managed to arrange my mother to come round to take the delivery. She said they was fantastic and she also commented that one of the guys delivering was "a bit of a dish" 😂. Thank you for making it such as smooth transaction.
9 juin 2026
Avis spontané
Réponse de Richer Sounds - Distribution
Thanks for your feedback, great to read you were happy with our service.
Excellent delivery from Gareth & Mark
Excellent delivery from Gareth & Mark, they phoned to let me know they were on there way and was very pleasant and polite when they arrived.
19 juin 2026
Avis spontané
Réponse de Richer Sounds - Distribution
Thank you for your 5 star review!
Tv delivered on time with Trav and Rob…
Tv delivered on time with Trav and Rob phoning beforehand to say they were on their way. Very polite and courteous.
19 juin 2026
Avis spontané
Réponse de Richer Sounds - Distribution
Thank you for your wonderful feedback
My new TV arrived in the time slot as…
My new TV arrived in the time slot as stated in the email. Rob and Trav rang to say they were 30 mins away . Look forward to using my new tech. Thanks Richer Sounds who are spot on as always. I've bought tech from them for 25 years now.
19 juin 2026
Avis spontané
Réponse de Richer Sounds - Distribution
Thank you for your 5 star review!
Zak and Ian delivered my new tv
Zak and Ian delivered my new tv, they were prompt, courteous and kept me in the loop every step of the way. An excellent service all round.
18 juin 2026
Avis spontané
Réponse de Richer Sounds - Distribution
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Rob & Trav were excellent
Rob & Trav were excellent. I received a text the day before giving a time slot and a phone call shortly before arrival. They were very helpful and polite and had a friendly manner. Cannot fault them.
18 juin 2026
Avis spontané
Réponse de Richer Sounds - Distribution
Thank you for your 5 star review!
Terrific service
Terrific service. The sales assistant, Alex, sourced me a TV from another shop when the model I wanted was not available at Sheffield or from another store. He also chased up delivery for me the following week, liaising with the other shop.
10 juin 2026
Avis spontané
Réponse de Richer Sounds - Distribution
Thanks for your kind review, we look forward to your next visit.
Trav and Rob were excellent delivered…
Trav and Rob were excellent delivered on time and were very friendly and helpful
18 juin 2026
Avis spontané
Réponse de Richer Sounds - Distribution
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Trav and zRob were great
Trav and zRob were great. Offered to help moving other stuff out of the way.
17 juin 2026
Avis spontané
Réponse de Richer Sounds - Distribution
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Karol and Paul were excellent all round…
Karol and Paul were excellent all round - very friendly and helpful. Princess (my Akita) was very excited and got lots of fuss and attention from Karol!
18 juin 2026
Avis spontané
Réponse de Richer Sounds - Distribution
Thank you for your 5 star review, it’s lovely to read your comments.
From ordering to delivery
From ordering to delivery, everything was a smooth process. The delivery man (Gaz), awesome and friendly gentleman. Even asked if he should take his shoes off before entering the house. Small gestures like this make a huge difference. Wry polite, with a smile from arriving to leaving. Richer sounds are amazing. To deal with and to purchase from. Top rated
18 juin 2026
Avis spontané
Réponse de Richer Sounds - Distribution
Thank you for your 5 star review, it’s lovely to read your comments.
Delivery was great
Delivery was great. Phoned me 30 mins before they were coming. Gareth and Mark did a great job. Took tv upstairs as well. Nice work
18 juin 2026
Avis spontané
Réponse de Richer Sounds - Distribution
Thanks for your 5 star review, we look forward to seeing you again next time
Quicker than expected and well-mannered delivery drivers
Delivery was not expected until next week (we ordered it Tuesday evening) but Richer Sounds managed to get the TV to us by 8:30 am Thursday morning. Karol and Paul, the delivery guys were brilliant. Karol even took the time to introduce himself to our dog who was barking madly. Thank you. Great service!
18 juin 2026
Avis spontané
Réponse de Richer Sounds - Distribution
Thanks for your great feedback and for supporting local business.
Superb service
Thank you Trav and Rob for such great prior communication and then your friendliness on your stated arrival time.Sorry about the long driveway where you had to carry the large TV without complaint unlike other delivery companies.All in all a superb service.
17 juin 2026
Avis spontané
Réponse de Richer Sounds - Distribution
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
The delivery guys were great
The delivery guys were great. Helpful and friendly, a credit to Richer Sounds.
17 juin 2026
Avis spontané
Réponse de Richer Sounds - Distribution
Thanks for your great feedback and for supporting local business.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.