Richer Sounds - Websales Avis 

21 257
TrustScore 5 sur 5

4,9

3 - 4 Hankey Place, SE1 4BB London, GB


Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

After sigmkficant research into a Headphone that would match well with my Grahsm Slee Solo ULDE headphone amplifier, i settled on the Sennheiser HD600 as a very solid choice. As ever Richer Sounds onl... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

After shopping around, found the best deal on Richer Sounds. Added bonus of additional warranty and the item being in stock. Informative delivery and within the time specified. The delivery company BJ... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

After a recommendation from my brother-in-law I ordered a new DAB+ radio online very easily on the 29th July it said delivery by 5th August but actually received on 1st. Excellent communication. Deliv... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Richer sounds are my go to now because they are always professional and knowledgeable and the prices competitive they don’t mess people around they just always deliver top notch service. More than ha... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Magasin Hi-Fi
  2. Magasin d'électronique
  3. Magasin de télévisions

Écrit par l'entreprise

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Coordonnées de contact

4,9

Excellent

TrustScore 5 sur 5

21 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,9

Tous les avis

(21 257)

23 803 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Easy to use website and no problem…

Easy to use website and no problem arranging next day delivery with DPD who always deliver. Good product and price .

29 juillet 2026
Logo de Richer Sounds - Websales

Réponse de Richer Sounds - Websales

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Noté 5 sur 5 étoiles

The staff could not have been more…

The staff could not have been more helpful and the delivery was super quick. Plus the price was amazing. I cannot praise Richer Sounds highly enough.

28 juillet 2026
Logo de Richer Sounds - Websales

Réponse de Richer Sounds - Websales

Thank you for your 5 star review, it’s lovely to read your comments.

Noté 3 sur 5 étoiles

I was unhappy that there was no help…

I was unhappy that there was no help setting up the tv my son came over and did it for us but the picture is terrible and very dark we’ve tried to correct it but to no avail
We would be very grateful if someone could pay us a visit to correct the problem
Very happy with everything else

28 juillet 2026
Logo de Richer Sounds - Websales

Réponse de Richer Sounds - Websales

Thank you for the feedback although I was really sorry to read you've had difficulties setting the new TV up.

I will arrange for our customer service team to get in touch with you to help..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Noté 4 sur 5 étoiles

Excellent product

Excellent product - but it took over six-months to arrive ...

1 juillet 2026
Logo de Richer Sounds - Websales

Réponse de Richer Sounds - Websales

Revised

Thank you for your review. We're glad you like the product of course, however we appreciate that 6 months is a really long time and will investigate what the delay was down to with the sales team.

Should you wish to discuss this further, please do feel free to get in touch via..

Seniorcomplaintsteam@richersounds.com

The Customer Experience Team

Noté 5 sur 5 étoiles

Solid service and competitive pricing, though next-day delivery costs extra



I recently purchased a TV through Richer Sounds. Overall, the experience was smooth. Their customer service was knowledgeable, and the purchase offers—including their extended guarantee options—were competitive and transparent.

Standard delivery arrived within the expected timeframe without any issues. The main limitation to note is that they charge an additional fee if you require next-day delivery, whereas some competitors bundle rapid delivery in for free. If you aren't in an immediate rush, the service and value are hard to fault, making them a very dependable retailer overall.

29 juillet 2026
Logo de Richer Sounds - Websales

Réponse de Richer Sounds - Websales

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Noté 5 sur 5 étoiles

The description of the item I bought…

The description of the item I bought was clear and honest,the photos were true and exact.
Communication was fast and accurate.
My item was dispatched within a few hours of my orde,and the courier delivered next day as requested.
An excellent service.

27 juillet 2026
Logo de Richer Sounds - Websales

Réponse de Richer Sounds - Websales

Thanks for your great feedback and for supporting local business.

Noté 5 sur 5 étoiles

Sennheiser HD600 -100% fit for purpose

After sigmkficant research into a Headphone that would match well with my Grahsm Slee Solo ULDE headphone amplifier, i settled on the Sennheiser HD600 as a very solid choice. As ever Richer Sounds online was price competitive, shipping was free and rapid - the product arrived the next day. And oh what a product! Used eith the above Headphone amp they provide spot on accuracy and real clarity. I have replaced the stock cable eith an ultra llow capacitance cable and that really show cased these excellent headphones. Terrific value for the performsnce they offer - transparent and detailed. 100% fit for purpose playing Accoustic and Jazz genres.

29 juillet 2026
Logo de Richer Sounds - Websales

Réponse de Richer Sounds - Websales

Thank you for your wonderful feedback

Noté 5 sur 5 étoiles

Good products, great service

Rapid dispatch of no-frills Sennheiser NC headphones.
Was kept informed throughout.
Nice headphones for the price.

29 juillet 2026
Logo de Richer Sounds - Websales

Réponse de Richer Sounds - Websales

Thank you for your wonderful feedback

Noté 2 sur 5 étoiles

Purchasing the TEAC tape deck was easy…

Purchasing the TEAC tape deck was easy via your online website.
Where it all went wrong was in the delivery. The courier (DPD) just left the £450+ tape deck on the doorstep. I was in the house all day and the courier made no attempt to deliver. No ring of the doorbell, no knock on the door, just left the box (Clearly marked TEAC) on the doorstep of a busy road. Very Very Poor.
I know neighbours have had their packages stolen when delivered by other couriers (Amazon / EVRI) and I was disappointed that DPD do the same.
Shame on DPD and shame on you for using them if this is their natural practice.

27 juillet 2026
Logo de Richer Sounds - Websales

Réponse de Richer Sounds - Websales

I was of course sorry to read your feedback and offer my sincere apologies. We will of course take this up with DPD as a serious issue, as well as contact you directly to put things right here.

seniorcomplaintsteam@richersounds.com

Apologies again,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Noté 5 sur 5 étoiles

Ease of ordering along with richer…

Ease of ordering along with richer sounds awesome service, what’s not to like! Excellent service as usual!

29 juillet 2026
Logo de Richer Sounds - Websales

Réponse de Richer Sounds - Websales

Thank you for your 5 star review, it’s lovely to read your comments.

Noté 5 sur 5 étoiles

Delivered within a couple of days of ordering

I pretty much knew what I wanted - a budget subwoofer for the AV system and a (separate) longish RCA cable to go with it. They had something and delivered within a couple of days of ordering, so perfect for me.

29 juillet 2026
Logo de Richer Sounds - Websales

Réponse de Richer Sounds - Websales

Thanks for your 5 star review, we look forward to seeing you again next time

Noté 5 sur 5 étoiles

Well laid out e-commerce site

Well laid out e-commerce site. Clear indication of stock levels. Clear product descriptions. Delivery was on time.

29 juillet 2026
Logo de Richer Sounds - Websales

Réponse de Richer Sounds - Websales

Thank you for your wonderful feedback

Noté 5 sur 5 étoiles

An excellent experience

An excellent experience. Good and easy to use website. Ordered last Wednesday and it arrived midday on Thursday. Well packaged and a very good price. Thoroughly recommended.

29 juillet 2026
Logo de Richer Sounds - Websales

Réponse de Richer Sounds - Websales

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Noté 5 sur 5 étoiles

Good value

Kept well informed about my delivery and guarantee was better than anywhere else.

29 juillet 2026
Logo de Richer Sounds - Websales

Réponse de Richer Sounds - Websales

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Noté 5 sur 5 étoiles

Great company with great priced products.

After a recommendation from my brother-in-law I ordered a new DAB+ radio online very easily on the 29th July it said delivery by 5th August but actually received on 1st. Excellent communication. Delivery great, packed well and worked exactly as expected straight from the box no fiddling about. Great sound too. Just what we wanted for our kitchen. The best bit was it was £26 cheaper than other places and came with a guarantee. Would definitely recommend.

29 juillet 2026
Logo de Richer Sounds - Websales

Réponse de Richer Sounds - Websales

Thanks for your kind review, we look forward to your next visit.

Noté 3 sur 5 étoiles

The S & K Kann Ultra does not read MP4's

Your advert did not state that this device will not read MP4, which make up the bulk of my music library. I've converted some of them and should take another six weeks to convert the rest. Had I known this, I would not have wasted my money. A fool and his money are soon parted,
The discount was welcome as was the next day delivery.
Les Stone

30 juin 2026
Logo de Richer Sounds - Websales

Réponse de Richer Sounds - Websales

Thanks for your feedback. I'm sorry to hear the player wasn't compatible with part of your music library and that you've had the inconvenience of converting files.

The formats supported by the KANN are listed on both our website and the manufacturer's. As compatibility can vary between devices and file types, it's simply not practical to list every format that isn't supported.

I'm pleased to hear that the discount offered and next day delivery were both positive aspects of your experience, however, and apologies again for any hassle.

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Noté 5 sur 5 étoiles

Fantastic company

Terrific company staffed by knowledgeable enthusiasts. Always a fair or excellent price and the 6 year guarantee actually means something.

29 juillet 2026
Logo de Richer Sounds - Websales

Réponse de Richer Sounds - Websales

Thank you for your 5 star review, it’s lovely to read your comments.

Noté 5 sur 5 étoiles

Quality company

They tend to only stock quality products, have great customer support and quick service. Full marks! (online customer)

27 juillet 2026
Logo de Richer Sounds - Websales

Réponse de Richer Sounds - Websales

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus