Very efficient service, from website, order process to delivery. My old Celestion active subwoofer had given up the ghost after 20+ years of good service. Researched a replacement speaker and a supp... Voir plus
L'entreprise a répondu
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Ordering process was simple, but disappointed with the DPD Driver who was rude and drove away without informing us why our package was not delivered as we had paid additional fees for Saturday deli... Voir plus
L'entreprise a répondu
Manhattan Aero Freeview box. Ordered afternoon of 03/08/2026 and was delivered to me morning of 05/08/2026. Excellent service and Richer Sounds kept me informed of progress throughout. Also praise... Voir plus
I have purchased 2 items from Richer sounds. Their service and customer support is excellent. They use a very good delivery service. Everything was as they said it would be. I called them to ask advi... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Coordonnées de contact
3 - 4 Hankey Place, SE1 4BB, London, Royaume-Uni
- 0333 900 0065
4,9
Excellent
21 k avis
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Unfortunately your delivery company BJS…
Unfortunately your delivery company BJS let you down. The delivery man asked to use my toilet when he had delivered the goods, he covered the floor and walls in water and made a terrible mess. I had to clean the bathroom afterwards. Trail of water and wet footprints across my hall way. I was excited to receive my new TV but this left a very unpleasant feeling.
The actual goods are great and love the new set up, but the delivery experience has left a bitter feeling.
22 juillet 2026
Réponse de Richer Sounds - Websales
I was extremely concerned to read your comments and I'm so sorry that you had that experience, which has clearly let down what should be an enjoyable purchase.
This is unacceptable of course, and we are investigating urgently with the 3rd party contractor, and have made it abundantly clear in the meantime that the driving teams must adhere to our policy of never asking customers to use their facilities.
In the meantime, our customer service team will contact you directly with further apology and to put this right..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Réponse de Richer Sounds - Websales
Thank you for your 5 star review!
Great CD players for the price!
My Husband has quite a collection of CD's so we purchased a CD players for just under eighty pounds. Great sound from Richer Sounds and delighted with it.
31 juillet 2026
Réponse de Richer Sounds - Websales
Thanks for your feedback, great to read you were happy with our service.
Réponse de Richer Sounds - Websales
Thanks for your feedback, great to read you were happy with our service.
Great prices & fantastic products at a…
Great prices & fantastic products at a very good price. Well done.
31 juillet 2026
Réponse de Richer Sounds - Websales
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Product arrived quickly and works well
Product arrived quickly and works well. Does what I wanted it to.
31 juillet 2026
Réponse de Richer Sounds - Websales
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Great Honest service about pricing and fast delivery
I purchased some Bowers and Wilkins headphones form Richer Sounds from their website. The delivery was very quick and the headphones themselves are great. The cost on their website and other providers changed a few weeks later and after an email they immediately refunded the difference just as their website suggested and with no fuss at all, just another quick email and it was done.
12 juin 2026
Réponse de Richer Sounds - Websales
Thank you for your wonderful feedback
excellent service as always great…
excellent service as always great company to buy from
31 juillet 2026
Réponse de Richer Sounds - Websales
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Réponse de Richer Sounds - Websales
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Very good service
Bought an Audio-Technica AT-LP120XUSB for a good price. It was delivered quickly in full working order. Pleased with the service thus far.
31 juillet 2026
Réponse de Richer Sounds - Websales
Thank you for your wonderful feedback
Excellent!
Excellent all round! Ordered Friday received Saturday. The speaker is fantastic, love it!
31 juillet 2026
Réponse de Richer Sounds - Websales
Thank you for your 5 star review!
Great product and price
31 juillet 2026
Réponse de Richer Sounds - Websales
Thank you for your 5 star review!
Réponse de Richer Sounds - Websales
Thank you for your wonderful feedback
Only had my new tv and sound bar a day
Only had my new tv and sound bar a day, but so far so good. Had a great discount as well.
31 juillet 2026
Réponse de Richer Sounds - Websales
Thanks for your kind review, we look forward to your next visit.
Réponse de Richer Sounds - Websales
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Absolutely Love it
Absolutely Love it, best headset I've ever had and I've tried them all
31 juillet 2026
Réponse de Richer Sounds - Websales
Thank you for your wonderful feedback
I LOVE 4K
Decided to retire my twenty year old panny plasma, it was only 720p. Moved to a 65 inch TCL c8k and the picture is insane.
30 juillet 2026
Réponse de Richer Sounds - Websales
Thanks for your kind review, we look forward to your next visit.
Great product, price and Delivery
Great product, great price, friendly delivery driver on time.
27 juillet 2026
Réponse de Richer Sounds - Websales
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Definitely 5 star service when it comes…
Definitely 5 star service when it comes to making sure the customers get their order at the shortest possible time and from the time of the order to the point of delivery, the customer is kept informed all the way and their product knowledge, pricing and the customer care throughout clearly sets them apart in a saturated market selling audiophile products. Keep up the great work.
31 juillet 2026
Réponse de Richer Sounds - Websales
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Prompt delivery of radio purchased and…
Prompt delivery of radio purchased and prompt action to deal with an issue with the radio after it was set up. Good range of products available at competitive prices.
30 juillet 2026
Réponse de Richer Sounds - Websales
Thanks for your 5 star review, we look forward to seeing you again next time
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