I would highly recommend Roofing Superstore. The customer service is excellent, and the quality of their products is consistently outstanding. The team is always helpful, professional, and efficie... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
This was a great item, and I almost gave it a perfect score, hence it would have been four and a half stars. The reason is that it was not possible to install the hedgehog at the full length of four... Voir plus
L'entreprise a répondu
Searched countless websites for steel roofing sheets then came across Roofing Superstore Great website, easy to navigate, the prices are competitive and the range is massive with good quality prod... Voir plus
L'entreprise a répondu
Ordered velux flashing unit. Told it was a 3 day lead time with the item being shipped direct from velux. Two weeks and 5 failed deliveries later I have given up and gone elsewhere. Problems seems to... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de matériel pour l'entretien des toitures
- aussi dans
- Fournisseur d'engins de chantier
- Fournisseur de fenêtres
- Magasin de bricolage
- Magasin de rénovation
À propos de ROOFING SUPERSTORE
Écrit par l'entreprise
About us
ROOFING SUPERSTORE is the UK’s largest online roofing supplier, offering a SUPER range of products from leading brands like VELUX, Redland, Calder and Eurodec – all ready to be delivered.We're the No.1 online VELUX retailer
ROOFING SUPERSTORE is the No.1 online retailer for VELUX windows for a reason. Speedy delivery on popular ranges, specialist support, amazing prices, and so much more make us the best place to get the UK's most popular brand of roof windows.Earn SUPER Rewards
Points on every job, for money off the next one. Collect points across any of our SUPERSTORES and redeem those points for money off your next order!Our history
Founded in 2015 by four former roofers, ROOFING SUPERSTORE was created to make sourcing building materials easier, faster and cheaper.Coordonnées de contact
Burrington Way, PL5 3LX, Plymouth, Royaume-Uni
- 01752 692 760
- sales@roofingsuperstore.co.uk
- www.roofingsuperstore.co.uk
4,1
Bien
23 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great product and great value.
Great product and great value.
Delivery was sooner than advised which is great but no attempt was made by the delivery men to get a signature.
Would have been nice to be alerted of the delivery date and time prior to it happening.
Had any of the order been damaged my opportunity to reject upon receipt was taken away as literally dropped off and shot off!
2 août 2026
Avis spontané
Réponse de ROOFING SUPERSTORE
Good morning Mr Pitman,
Apologies for no signature being obtained when the items were delivered - and for it arriving sooner than expected. Usually, a dispatch email is sent prior, so I apologise if this has not happened.
If you need anything else in the future, please let us know.
Kind regards,
Phil.
Failed twice with my delivery had to…
Failed twice with my delivery had to cancel and get my money back.
27 mars 2026
Avis spontané
Réponse de ROOFING SUPERSTORE
Good morning Dave,
I’m sorry to hear that your delivery was unsuccessful.
Unfortunately, I don’t have access to your order details, so I’m unable to look into this further from here. If you still require assistance, please email feedback@cmostores.com, and our team will be happy to investigate this for you.
Apologies again for the inconvenience caused, and thank you for your understanding.
Kind regards,
Phil
The most affordable roofing seller
The most affordable roofing seller I could find. Even with transport costs this was a great deal
6 août 2026
Avis spontané
Réponse de ROOFING SUPERSTORE
Good morning Geoff,
Many thanks for reviewing us! Great to see that we were competitive on price.
Thanks for choosing to shop with us, and if you need anything in the future please let us know.
Kind regards,
Phil.
After giving the information regarding…
After giving the information regarding the Velux window for which I required a replacement black out blind and the gentleman at the order desk advising me that you had a replacement in stock, what we received is wrong, being a larger size. I am in communication regarding this error. A disappointed Selwyn Fyfield. Invoice No. RS-0897891.
Pictures of this wrong blind will be forwarded on you, by email soon.
29 juillet 2026
Avis spontané
Réponse de ROOFING SUPERSTORE
Good morning Selwyn,
I am sorry for the issues experienced with your order. I can see that you are in contact with our customer service team, and once the photos have been received they shall be happy to assist further.
We look forward to speaking to you soon, and investigating further.
Kind regards,
Phil.
Excellent products and delivery lead…
Excellent products and delivery lead times
6 août 2026
Avis spontané
Réponse de ROOFING SUPERSTORE
Hi Ronald,
Many thanks for the 5 star review! We massively appreciate it, and hope to see you again in the future.
Kind regards,
Phil.
It was a good item and quick delivery
It was a good item and quick delivery, thanks
5 août 2026
Avis spontané
Réponse de ROOFING SUPERSTORE
Good morning,
Many thanks for the 5 star review! Great to see that this arrived quickly, and that you're happy with the item.
We hope to see you again in the future.
Kind regards,
Phil.
Roofing superstore
Roofing superstore, good product availability and price , but let down by delivery service, not being transparent, and requiring chasing on multiple calls
30 juillet 2026
Avis spontané
Réponse de ROOFING SUPERSTORE
Hi Brian,
Apologies for the issues with the delivery and for this needing to be chased more than once! We fully understand that this must have been frustrating, and shall be picked up with the team. Thank you for bringing our attention to it!
We hope to see you again in the future.
Kind regards,
Phil.
Poor customer service
All delivered items were of good quality and no issues. Delivery was short of one item without which roof could not be fixed. Despite informing delivery staff of shortage, discussion with customer service and email correspondence (unanswered) after two days the issue is yet to be resolved. Items have been sourced elsewhere with no response to my request for refund from your company. Three stars is probably generous given the customer service response. Mine was not a large order, however, I would have expected better.
3 août 2026
Avis spontané
Réponse de ROOFING SUPERSTORE
Good morning,
Apologies for the issues with your order! Unfortunately I cannot locate your order, but if you could kindly email feedback@cmostores.com or call us on 01752 692760 - our team shall be able to assist.
Apologies once again, and we look forward to speaking to you soon.
Kind regards,
Phil.
Réponse de ROOFING SUPERSTORE
Hi Bill,
I am sorry to hear about the issues you're experiencing. As explained in my previous response, unfortunately delivery costs are determined by where the items are coming from, and the courier / service used.
There is nothing deceptive about our shipping costs, which are clearly shown at checkout stage prior to ordering. We are very clear with this, so that customers can make a decision about whether to proceed.
Kind regards,
Phil.
Do not buy from this company
Do not buy from this company. They will take your money and dont give you the goods, absolute scam! Companies like this should not be allowed to be in business. Absolute cowboys and by the looks of your reviews I am not the only one facing your scam!
21 mai 2026
Avis spontané
Réponse de ROOFING SUPERSTORE
Good morning,
I am sorry to hear you're experiencing difficulties with your order.
Unfortunately I cannot locate your order as your review does not show your order number - but if you could kindly email feedback@cmostores.com our team shall be able to assist.
"They will take your money and dont give you the goods, absolute scam!" - Unfortunately I cannot discuss order specifics, but we shall absolutely be able to investigate the issue and get a resolution in place.
We look forward to hearing from you soon.
Kind regards,
Phil.
Will NEVER use the shambolic lot again
Will NEVER use the shambolic lot again. Ordered some goods a week ago with a promise of "will pop you a delivery date across soon", have chased on the phone twice, told to wait while they contact the Supplier, still no delivery date given just a vague "next week sometime". I cancelled my order and have gone to a Supplier who actually makes an effort with their Customers
5 août 2026
Avis spontané
Réponse de ROOFING SUPERSTORE
Hi Steve,
Sorry to hear about this! If you'd be so kind as to give us a call on 01752 692760 - or email feedback@cmostores.com with your RS order number, our team can chase a further update for you. Unfortunately, I cannot see your order details from this review, otherwise I'd give you a call.
We hope to hear from you soon, and apologies for the lack of updates!
Kind regards,
Phil.
Left delivery outside without contact
I apparently recieved an order, delivery pictures were taken of the items on my property and delivery driver stated delivered as instructed, but no phone call was made and items aren't there. No instructions were given nor any contact was made. Ridiculous, this company has no delivery instructions allowed so made their own decision and now im £1000 out of pocket, a reason why they are the cheapest.
4 août 2026
Avis spontané
Réponse de ROOFING SUPERSTORE
Good morning Jot,
I am sorry to hear that the items were left without your consent. Unfortunately, I cannot locate your order due to your order number not showing in this review - but if you could kindly email feedback@cmostores.com with your RS number - our team shall be happy to help.
We look forward to speaking to you soon.
Kind regards,
Phil.
8ftx4ft insulation panels
From ordering the insulation panels to delivery very good communication from roofing superstore and fast friendly delivery service. Great value for money, nice to see old pride and commitment in a company still.
20 juillet 2026
Avis spontané
Réponse de ROOFING SUPERSTORE
Hi Brett,
Many thanks for taking the time to review us! Great to see that everything was delivered quickly, and that you're happy with the service received.
If you need anything in the future, please let us know and we'll be happy to help.
Kind regards,
Phil.
Excellent service
Excellent service. Wide range of products in stock. Delivery was very fast, even though I ordered some bulky items. Website is very good and easy to navigate.
22 juillet 2026
Avis spontané
Réponse de ROOFING SUPERSTORE
Hi Mick,
Thank you for reviewing us! I'm glad that you had plenty of variety to choose from, and that the delivery reached you quickly.
If there is anything else we can help you with in the future, please let us know.
Kind regards,
Phil.
They've got you covered.
Full range of materials at reasonable prices.
Nice web site makes it easy to order.
Delivery was spot on time and very helpful.
9 juin 2026
Avis spontané
Réponse de ROOFING SUPERSTORE
Good morning,
Thank you for taking the time to review us! We massively appreciate it and hope to see you again in the future.
Kind regards,
Phil.
shocking customer service
i spent over £2000 on an order which was schedule for next day delivery 4 days later i still hadn't revived the order and then only find out that the items i wanted to but weren't in stock and i would have to wait another 3 weeks until they were back in store and the person i spoke to on the help line was utter useless
28 juillet 2026
Avis spontané
Réponse de ROOFING SUPERSTORE
Hi Bob,
I am sorry to hear this! We do advise that delivery lead times are estimated, however I appreciate that this is longer than expected.
Unfortunately I cannot discuss the order specifics, as this review does not include your order number - but if you could kindly email feedback@cmostores.com with your RS number, we shall be happy to help.
We look forward to speaking to you speaking to you soon.
Kind regards,
Phil.
Sold out of stock items
I bought a product, was sent an email to say it had been dispatched…… had the chase 4 days later only to find out they were out of stock and I had to wait another week if I wanted my items
Very poor service this time round
27 juillet 2026
Avis spontané
Réponse de ROOFING SUPERSTORE
Good morning,
I apologise for this taking longer than anticipated! I can see that this order has now been cancelled, and the refund has been raised for you.
Apologies once again, and if we can help with anything else in the future, please let us know.
Kind regards,
Phil.
For price convenience and knowledge well done.
For price, convenience and knowledge well done.
The orders arrived on the days specified.
When i did have a problem initially with the order the customer service agent was able advise knowledgeably and quickly.
27 juillet 2026
Avis spontané
Réponse de ROOFING SUPERSTORE
Good morning Mark,
Thank you for leaving us this 5 star review! I'm glad we were able to help, and if you need anything else in the future please let us know.
Kind regards,
Phil.
Really quick delivery excellent item…
Really quick delivery excellent item would definitely use again
29 juillet 2026
Avis spontané
Réponse de ROOFING SUPERSTORE
Hi Samuel,
Thank you for your 5 star review! Great to hear that this reached you quickly, and we look forward to seeing you again in the future.
Kind regards,
Phil.
I have left a review (you replied!) But…
I have left a review (you replied!) But you are still emailing, you lose another star!
2 août 2026
Avis spontané
Réponse de ROOFING SUPERSTORE
Good morning Lewes,
I hope you are well! Apologies for this! I'm not sure why this has happened, as Trustpilot should only send one invite - and a reminder if it is not clicked.
Please accept my apologies, I'll look into it with Trustpilot to see what has happened. Thank you for bringing it to our attention and if you need anything in the future please let us know.
Kind regards,
Phil.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.